I made an appointment in advance specifically to ensure my tests would be done promptly and on…read moretime. I arrived five minutes early, checked in, and then waited 25 minutes before anyone even acknowledged my presence. At this point, it's been 35 minutes past my scheduled appointment time, and I'm still waiting. This raises an obvious question: what is the purpose of making appointments if patients are expected to wait this long? If the office is running behind or unable to accommodate patients as scheduled, the responsible thing to do would be to notify patients or offer to reschedule. We are all busy. Patients make an effort to arrive on time and usually extend a reasonable grace period--but there is a limit. Respect for patients' time matters. We are clients, we pay for these services, and basic communication and courtesy should be a priority. Very disappointing experience.

Clean, well-presented space. Other than that the two ladies at the front who are intended to "help…read moreyou" do not. They rudely abrupt whatever you are asking them and redirect you to the kiosk or they "have to use the bathroom" (Black Lady at the front with glasses). After I asked them for more help, following my attempts with the kiosk, they forgo what they are doing to question if I'm able to "read." Then gets up and teaches me how to use such kiosk. afterwards, calling me up. To then go through the whole process the kiosk initially did. At the point of this incident there was no more than 4 people in the waiting room, "in front of me," if you will. All waiting to be called back or called up to the window where they can assist you, vice versa. I can count 15 chairs in this waiting room. So their excuse of being "busy with others" as they are having the time to come out and instruct me on a kiosk is contradicting. They also both left the window, as I'm writing this review. Unsure of what they could be doing as I'm sure they are not tending a lingual contact point with patients... along with working the back... if so, that is a problem in itself.

Absolute dumpster- unless you're on a Quest for detritus, fomites and probable tetanus-this is your…read morewarning: GO ANYWHERE ELSE... Quest: if your employee is Oscar the grouch, your facility is a garbage can. It would be hard to imagine a more poorly run business with worse customer service. I couldn't believe the piss poor attitude and the grumbling belly aching of your "employee"(as describe below many other reviews)- If you are that unmotivated, stay in bed and do us all a favor! If your communication skills are so impoverished, don't work in a customer service field. Spoiler alert- it's not for you! Maybe you can find a job in a submarine off the coast of Nova Scotia, something you would be suited for if the fish didn't find your attitude equally repugnant. I'm genuinely shocked she has been not only employed but retained her employment for some time- as is evident by her demonstrably vile treatment of everyone else leaving stacked comments. Glad I walked out and didn't let her voodoo needle my arm. Not only will I not be visiting this Quest lab again, but I will be avoiding all Quest labs in the future. I'm sure I can find another incompetent business and even b*tchier disgruntled employee to give my money to, and after this experience- I will do it joyfully, gladly.

I have been to this location several times and had good experiences until today. I arrived at my…read moreappointment on time at 2:00 p.m. There were several other people already waiting. I waited for 50 minutes, nobody came out to say they were behind and not one other patient was seen. I finally had to yell into the back that I had to leave. I will not schedule another appointment here again. I think that only one person was working. I heard that they may have axed the other position. They need at least two people to run this lab efficiently.

Absolutely amazing experience at the Crystal Rock location of Labcorp. I made my appointment…read moreonline. Checked in on my phone, went upstairs and was immediately processed. Lisbeth was my phlebotomist and she was quick, efficient and painless. She was friendly and patient considering she had to work on Black Friday when most people have that off. Not sure what waits are like if you just walk in but via appointment was fast .

Literally the best experience I've ever had getting my blood tested. The check in was super quick…read moreand the receptionist was easy to work with. Nicole, the technician who took the sample for me, provided the cleanest and least painful needle insertion of my entire life. I will always be coming here for my blood work!

First time patient. Very happy with everything from check in to hearing test and discussion with…read morethe doctor. Glad I found them!

I had been putting off seeing an ENT for quite some time now, but 2024 is the year of healing and…read moreso I made an appointment. I've had 2 appointments so far, initial and follow up. Adam at the front is hilarious, Chief really takes the time to listen and Dr. Nora is super comforting and knowledgeable! I felt good and relieved leaving my first appointment. And the follow up was great too because the treatment plan worked!

I always choose to go to this Labcorp location because I feel that it runs the smoothest. I had a…read moresituation with the doctor's order and Famita, the manager, helped me work through it. Great job.

Incredibly long wait times. Huge amount of people waiting in the waiting area. I had an appointment…read morefor 8:45am, but wasn't seen until close to 9:30am. The lab technician was very nice though.

HORRIBLE experience !! After working so hard to find a flight and a booking for a COVID test, my…read morewife's results were not provided within 12 hours. It is now 48 hours later and my wife has missed her flight. We have emailed many times and tried to call where no one answers the phone and the voicemail is always full. Not one courtesy response to our emails to tell us what is happening. We got through once by chance, and the person said the results were to be sent last night and nothing has been sent. My wife is waiting for the results to be able to book her new flight. Other testing labs are booked for the foreseeable future. What a NIGHTMARE this has caused in our lives. Truly unprofessional !!!

Their software would not allow me to fill out the registration form, and they were impossible to…read morereach by telephone, because their mailbox was always full. They did, however, accept my money (non-refundably, of course). Tomorrow i will discover whether they will actually do the testing. Buyer, beware!

I have been working for PVOAC for over 5 years as a physical therapy aide who has worked in a…read morevariety of clinical settings/locations during my career. This has to be one of the most efficiently run clinics I have been a part of given how many PTs, PTAs, and PT aides they employ. They do their absolute best to have 1:1 ratio of patient with PT which is manageable on most days with the exception during busy hours. Even during the busy hours, they have enough assistance from their coworkers as they use a team approach to provide the best patient care possible. Patients are given undivided attention by the employee during the entirety of their treatment session and they even have bilingual staff which helps reach out to more people in need of assistance during their treatment sessions. The clinic handled the pandemic phenomenally with closing down as soon as possible early in 2020 and only opened once the local government lifted restrictions. They opened following COVID-19 policies and restructured the clinic to abide by these policies as well as created a staggered schedule for the PTs so that not too many patients were being treated at the same time/risking overcrowding. All employees and patients MUST wear masks and have their temperature taken every visit with no exceptions and they've continued to be strict about that to this day (Mid-September). Machines and equipment are constantly wiped down with disinfectant wipes, patients are treated on tables more than 6ft apart, and PTs use the private treatment room as often as possible to aide in flattening the curve in Maryland, especially since the patient population comprises of "at risk" individuals during the pandemic. All in all, I would definitely recommend this clinic to anyone in or near the Germantown area if they wish to be seen promptly by knowledgeable staff, want to work with employees that feel like family, and are a fan of a healthcare establishment that puts patient/employee satisfaction and safety on the forefront of their company's mission.

Some of most attentive PTs, PT Aides and admin staff in this field! I have been elsewhere in…read moreGermantówn where the staff was more interested in the subject of money. You actually had to go over and ask for help because at the other place, they were more interested in money than patients. That is not true here. Someone always has their eyes on how you are accomplishing your PT exercises.

Great experience. I specifically chose NYS based on the high Google reviews, and they didn't…read moredisappoint. Damariz both checked me in and administered my test. She was friendly, professional, patient and explained everything clearly. While small, the clinic was clean and offered free water bottles as a thoughtful touch for those who might have "shy bladder." If this is your first time visiting (like me), my one suggestion is allowing some extra time since the clinic is located in plaza of similar-looking office buildings. I would happily choose this clinic again.

From the owner: Affordable! Reliable! Confidentiality! Great Customer Service!read more

This is not the company you want to have sequence your genes. The report they offer customers is…read moreunacceptable for the price. I paid $2500 dollars to find out which specific phenotypes I might have that have been documented in the medical community. I cannot believe my medical provider and the genetic specialist recommend this company. What I received was a report that said negative, there was no reference to which genes where. The report had a reference to a scientific paper that the customer had to read & decipher to figure out what was sequenced. Find another company, and question the physician/geneticist that recommends this company.

This review is in regards to a genetics televisit appointment on December 29th, 2021 and genetics…read moretesting through GeneDx. Dr. Natalie Hauser confirmed no cost will be incurred for the appointment and testing since I have already met my deductible. Received a $400 bill in the mail in March 2022. Contacted Dr. Hauser and she stated, "Yes, even though your deductible was met, there was an expected OOP when GeneDx checked on your benefits, but they should have reached out to you to let you know the amount and ask if you were okay with it before proceeding with the test". Please note, GeneDx NEVER called me about the expected out of pocket pay, and if I known it would cost me $400, I would not have taken the genetics test. Called GeneDx on March 18th, 2022 and spoke to Lee. I asked why GeneDx did not notify me of the cost before testing. Lee mentioned Aetna responded to the claim on February 24th, 2022 (after testing was done) and received an explanation of benefits explaining my responsibility is $400. Lee also mentioned this is because I did not meet my deductible as the testing was done on 1/20/2022. Proceeded to call Aetna on March 18th, 2022 and spoke to Chloe. She confirmed Dr. Hauser submitted the claim and did NOT explain as to why I was tested and hence why there is a $400 out of pocket expense. Aetna needed to know why there was a need for the testing and Dr. Hauser should have included in notes for this claim. Chloe then proceeded to submit a claim and in turn the Aetna Claims Department will reach out to Dr. Hauser to provide an explanation as to why I needed genetics testing done. Chloe mentioned I should hear of an update soon and should be corrected in two weeks. Aetna will then contact GeneDx of the correction and eliminate the out of pocket expense. Based on the negative experience, misinformation and bad business practice from Dr. Hauser and GeneDx, I strongly recommend potential clients to research and seek other legitimate and credible genetics doctor and testing services. If you have no other option but to go through GeneDx for genetics testing, I highly recommend you take the initiative to call GeneDx to confirm the out of pocket expense. Please note, there are similar reviews posted by former patients that experienced the same issue and fraudulent tactics from GeneDx.

I took My Mom to the Clinic for the first time in her life in America…read more We has a good experience with the Dr. And The staffs are ever hopeful too.

From the owner: ICM Cares Clinic is a Free/Low Cost clinic for adults ages 18 and over in Montgomery County, MD…read more The clinic is open to all without any restrictions on race, religion, ethnicity. We treat patients who do not health insurance also. Undocumented persons are also welcome. You only need an ID such as a passport or drivers license to be treated at this clinic. We also provide extremely low cost blood testing and imaging services.