The staff is lazy, holding me up far far past my appointed time, making me late. Steer far away…read morefrom this branch.

Extremely rude staff. Of course everything is electronic check in these days. I came for a stat…read moretest that my doctor ordered so I walked in ASAP. Their kiosk gives you the option to sign in as a "walk in " if you don't have an appointment and then the staff comes out and tells at you when you do that. So here I am, sick and in need of an immediate test and end up getting berated by a staff member because she's having a busy morning.

I checked in at 7:55 AM. I waited until 9: 30. No one even noticed I was sitting after several…read morewaves of people went before me. The screen said 30-60 minute wait. But, well over 1 hour. Do not go if you don't have an appointment. Mt blood work required early with fasting. But, no one even asked my name. Never use Quest! Lab Corp is more efficient.

The East Haven location of QUEST Labs is terrible! My doctor faxed the order to them 6 times!! And…read moreagain today 3 times and they still said they didn't receive it. It took 2 visits and they wasted 2 hours of my time. I had 2 other appointments today and they royally screwed up my schedule. I have terrible chronic pain I was awfully uncomfortable through the entire experience. They had to call my doctor and take the order by phone, which took 10 more minutes! The woman was so slow! I will never go to this location again!! HORRIBLE, TERRIBLE WAS OF TIME!!

Too bad I can't give zero stars. Quest just recently renovated many of their operations. Today,…read moreit's a cluttered mess with hand written signs, very poor direction and clearly unhappy employees with negative attitudes. I usually go to their East Haven lab (I love Nancy) but despite their signage, they are closed on Saturdays (why?). Does this company have regional people who audit their operations? If this were a restaurant chain, they'd be long closed. Kianna was terrific 5 stars for her

I took my 95 yr old patient here in Branford to get a routine urine done…read more We waited for 30 minutes, then left for lunch, came back and different people were waiting AGAIN...WE CHECKED INTO KIOSK...OUR WAIT WAS 65 MINUTES! I spoke with blood drawer and she said Sorry..but We have lunch! She told me to go somewhere else! My patient was very upset and had to urinate badly! I would never visit this lab again!!@

Quite possibly the worst medical practice in the state. If you have a condition, like severe…read moreanxiety, this isn't the place for you. You will end up in the emergency room or worse before they finally see you. Stay far far away.

This place is very poorly run. I went to get labs drawn and they refused to do it twice. First…read morebecause I had something to eat (okay fine) but when I returned they refused to do it because "order is expired". Once I finally got the labs drawn it was nearly impossible to get results. Even though I gave them clear times when I would be available to receive a call. I don't like to write negative reviews, but this practice provides very poor patient care.

Long waits Rude technicians…read more I have never been to any quest location that is efficient and timely and the technicians are invariably rude. If there were another lab I can use I would never go back to quest again.

Quick and easy. Love it when a place is organized and streamlined to get you in and out quickly…read more The staff was friendly and efficient. The facility is also clean and well organized.

Get a new monitor in the waiting room, it's always dark purple and difficult to see your…read moreappointment.

Worst quest ever . It's ALWAYS an issue there computers not working women with the worst attitudes…read moreever now there's computers talking about a walk in wait til 10 from 8 but there's two people? (cause there's never anyone at the front to speak to EVER) it's disgusting and pathetic people take their time to go there and it's always an issue! Haven't been ONCE where there wasn't!