I really didn't have any problems I made an appointment They saw me within 10 or 15 minutes of my appointment time. Bianca drew my blood and I'm difficult to draw blood from and she hit it the first time. Everyone was pleasant. The office was clean so I had a good experience compared to other places I've been it was a dream. read more

Went to the location on Colorado Street in Denton . Went in as a walk-in. Got there about 10 to 12:00 . The person at the front desk, who was also the phlebotomist , was not the friendliest person . She did get me back to do my blood draw and was quite good at it. However, she was 3 minutes late going to lunch , and she made sure I knew it. I've been in healthcare for 39 years . I can't say it I ever saw anybody that flustered for going to lunch at 3 minutes after 12:00 . read more

Older front desk lady was rude, and when she stuck my girlfriend's arm for her lab work she dug around instead of trying to restick- causing pain and she still could not find her vein. Got a new worker, Crystal, and everything went smoothly. read more

I made an appointment but decided to walk in early. They were very accommodating. I think my nurses name was Megan. She was wonderful. I never felt a thing. Highly recommend. read more

My company switched insurance companies this year, so I came here for the first time in early January. I didn't like the fact that this location didn't have Saturday hours, so the only way I could fit in a visit was to fast while working and leave work early. For my specific schedule, this is not convenient at all and will clearly continue to be a pain every time I need lab work done for the remaining time my company has the current insurance. If they had later hours during the week or some hours on Saturday morning I would have given 4 stars. It wasn't an option for me on that particular day, but I believe the Lewisville location has Saturday hours if you need them. When I entered I was greeted by a closed window, which can be disconcerting. To the right were 2 kiosks where you can check in. You need to have both your ID and insurance card ready, but I have to admit it was pretty easy and the scanner is sensitive enough to make it a pretty quick process. The waiting room is a decent size. There were 2 people leaving and 2 people still waiting to be called back. I'm not sure how long I waited, I was checking emails on my phone and keeping myself busy. One of the people in the waiting room was trying to find an employee to ask a question, but you can only really wait at the window. An employee came to that area to make a phone call to a providers office for a code, you can hear everything so there isn't a sense of privacy at all. When another person got called to the window to discuss payment I could tell that the person they were talking to wasn't typically a receptionist. It seemed like they were reading the form to them and unable to really answer other questions except to repeat what they had said. My own personal experience was seamless and easy compared to the other two people waiting. Amanda called me back and asked me a couple of quick questions to confirm my information and if I wanted to bill insurance. This took less than 2 minutes. Even though she is a phlebotomist clearly doing administrative stuff, she was personable- we both remembered talking to each other on the phone the day before when I called to confirm their hours and we did the typical complaints about contacts over glasses while wearing a mask. I got thirsty and asked if they had a water fountain and she let me go in the back to some office and get some. When I was done she took me to a chair to do the blood draw. She was able to determine I've had a lot of blood drawn from the arm she was working on. She wasn't wrong, I've had a lot of blood work in the last few years, apparently your veins get a bit crunchy lol! She was very good, it was very painless. It's been a long time since I had a blood draw that didn't hurt, she must be pretty experienced. While I was there we chatted briefly and I determined there were only 2 people working on that Friday afternoon. There was another but they left to go to a different office; not sure if that meant to help out or a permanent transfer. There was a lot going on for only 2 people to answer phones, help the people coming in, sanitize areas between each person and presumably paperwork and other duties. I thought both of them were being very efficient and doing the best they could. So you may be waiting, especially if it is a full waiting room, but my experience is that the staff at this location is competent. The last 3 times I had lab work done at my previous lab there was some problem by the time I got to the doctor appointment- sent to the wrong office, they had the wrong fax line, one of the results was missing etc. This location clearly sent it to my PCP promptly. I got an email that the results were available on my PCP's portal by Sunday and was able to view all of them. I haven't received the bill yet, but I can see on my insurance companies website that they already billed and the amount seems correct for my coverage. So far, no real problems except the inconvenience of the hours and the wait due to staffing. read more

Labcorp - Laboratory Testing Near Me - Denton, Texas

See all

I honestly don't know why I'm bothering because these people obviously couldn't care less about me. I called five times on my way here with no answer and left a message (no return call BTW) because I was concerned that they might lock their door early because I had heard that they do this and of course when I got here at 4:24 the door was locked. The sign on the door stated that they close at 4:30 I guess that means they leave the building at 4:30 to go home. I practically begged them when they opened the door at 4:29 to please do my blood work because I had driven an hour to get there and could not have arrive any sooner if my life had depended on it and I had to have it done today in order to get my doctor to fill my scripts tomorrow And was completely ignored by one tech like I wasn't even standing there. She wouldn't even make eye contact with me and the other tech (the one with shoulder length blonde hair just called me a liar and was very rude and told me they didn't lock the doors until 429 because they had to go by the time on their company computers and not the world computer which the iPhone is connected to and by the way the patient sign in portal is also the same time as my IPhone because I could see it from the window seems odd that their company computers are on a different time frame than their patient sign in computer. I asked her nicely to talk to me and she huffed at me, rolled her eyes and continued on to her car. WOW! Do you really need to be working in an industry where you interact with patients? Anyway... I hope everyone has a better evening than I'm having! read more

This was my first time to this Labcorp. I don't understand the negative reviews that have been left regarding this lication. There is road construction, but it was very easy to get to. The clinic is very clean and the staff was very courteous. When I walked in, there were several people in the lobby so I was concerned that there would be a long wait, but I was in and out within 10 minutes. and the lobby was empty on my way out. in my opinion, this is an excellent location. I highly recommend. read more

I've been to this location a few times and I always end up having some issue. On my last visit, I had a number of issues. I had lab work done based on a volunteer study so I had to go to Labcorp. During check-in only one of the check-in stations were working but thankfully there was no line. Since this is a study, the study is paying for the lab work but the only option at the check-in station was to use the insurance they had on file. I was able to check in from my smart phone instead. The front-desk was busy so only option is to bug phlebotomist when they come to call the next person which delays everyone. They have no information posted that you must have printed lab work order or have had it faxed by your doctor. At least one person when I was there didn't know that so when it was her turn to have the blood drawn, she was directed to email it to an email address and offered no assistance in emailing it. It's not something that may be trivial for an elderly person like in this case. The instructions in the study was to book an appointment and only use my initials. Labcorp kept sending me texts after checking in that they were getting ready to meet an phlebotomist but they never called my name. The staff somehow assumed it was a name instead of initials which I had no way of knowing. I went to the front desk multiple times but the lady had no interest in helping me. Eventually, one of the phlebotomist's helped me get the problem resolved. Even though I had booked an appointment, it took almost an hour to get the blood work drawn. The phlebotomist that drew my blood was excellent and is the only reason it's a two star review instead of a one star review. read more

it took around 35 minutes to get called back. However, it was busy, since it's walk in, you've got expected. The young woman who drew my blood, I think she said her name was Leticia. She was incredible. I have never been stuck where I really do not feel the stick. I highly recommend her. If you're able to get get her. Other than waiting bitch is a reasonable, waiting in the waiting room is actually nice, it's spread out, and is clean with well-maintained chairs. read more

I came in without an appointment for a blood draw, everyone I saw, heard, and interacted with were pleasant and professional. The needle stick was quick and painless, she was excellent at the task. I have no qualms about being sent there in the future. read more

Not necessarily their fault but this location is impossible to access. There is major construction and zero signage indicating which driveway to use. Their driveway is completely shut down. There is no way to get on the one way road which might have given us a chance to reach their office. read more

I was the first person to check in, I have had to pee for an hour and a half and they lady at the front has let 5 people go in front of me when all I need to do is a urine test, I have to pee so badly and she won't let me go! I am so upset, the care is horrible, this should've taken 60 seconds and I have been sitting in the waiting room for an hour and I was here before anyone else! I am livid! read more

I have not even been there yet, but am concerned after what I have read. My question is this why do they even bother making appointments? those of us who are doing fasting labs need to get in early in the morning. The doctors are in a hurry for the results, but this place does not make it easy to get the test done. read more

I have been to Denton location more than a few times. I don't recall if I had a bad experience in the past, however the last couple of times I have been there, their service is terrible! I do hate to leave bad reviews, but the last two times I was there I was treated with such disrespect. The last time, the receptionist was very rude. She could not find me in the system. I went to the window a couple of times, still nothing. So I called my doctor and they had sent the order in and they gave me a number. Well, imagine that, she found me with the number...I was there a very long time. The last time I went, I had an appointment (as I always do). I got there early, checked in using app. They texted me a few minutes before my appointment, I went inside and checked in at the window and there I sat. There was one person in the waiting room when I walked in. He got called. Then more people came in, and they checked in. Four people were called in, got tested and left. Then when I went to the window to ask if they forgot about me, the person said no (different person I checked in with) and asked me to go sit and wait until I got called. So I sat, and then they took someone else before me. I went back to the window and asked them again really you didn't forget about me? They were annoyed with me. The techs are usually very nice and professional. Not today. If I didn't have to use them, I would find another lab. read more

I made an appointment and STILL have waited 50 minutes and I'm not even back yet. The most poorly ran lab... I am not sure if they are understaffed or what the problem is but the waiting area is full and in 5 minutes 3 people have left and 3 people have gone back. It's a nightmare and I just don't have time to wait around like this... no choice though. Hope this review helps someone else to go to a different place if possible. read more

The Denton location is closed indefinitely. The sign on the door stated...go to Lewisville. The Lewisville location closed at 4pm NOT 5pm as stated on their automated phone system. We wasted a lot of time going back and forth between the two locations without getting the labs we needed. read more

My son and husband went to Denton Labcorp for two types of tests and were told by a bureaucratic woman (I believe named Tanika) who said that my son couldn't take the blood test without another test, for which he hadn't received the collection apparatus. So, a whole trip was wasted as well as having to put up with unfriendly, unhelpful service. When they went back to get the tests a second time, they decided to go to Decatur instead, where it was a totally different experience. Whitney and Kayla were friendly, smiling, helpful and competent and also said our son could have gotten one test without the other. Do yourself a favor and avoid this office, which because of its front office staff is a smear on Labcorp's reputation, and go to Decatur instead. read more

Have left several messages and am told they will call you back. They dont call back. My third time here for one order and still didnt show any orders. I am thankful for the front desk man He personally called my dr office to get the orders. Thank you front desk man read more

I was recently hired by a new company and I had to go in for drug testing. Check in was easy enough, their tablet scanned my ID, and a few quick questions later I was all set. Within 15 or so minutes I was called for my test. Their staff was professional and courteous. Before long I was on my way and complete. From start to finish the whole process took 35 to 45 minutes. read more

Worst lab ever. Receptionist leaves people standing there with window closed. Over 35 people in lobby, with one guy drawing blood. No labels for urine just write your name on a cup and leave in the bathroom. There were so many cups there was no room left on the table. Worst place ever. read more

Made appointment online for first morning apt. Seemed easy enough, show up on time, check in and get a blood draw, right? But after waiting 20min and not getting called I went to the reception desk and got ATTITUDE immediately from the girl at the desk. Was told there are still 7 people ahead of me. But I mentioned that I had a scheduled appointment time. Whew, she got snippy then. Terrible, terrible customer service here. My blood test was a fasting test, so I would think that should create some priority, but not at this lab. I just left without my test being performed. I do have choices and I will not give my business to a company that treats customers so poorly. read more

My experience was a 5 stars. I paid for the lab the day before then showed up with no appointment and they got me in and out in only around 15-25 minutes! The staff was cool and the doctor who did my blood test was even cooler. As long as your respectful and you have your lab paid for I'm sure the service will be great. read more

Avoid this location at all cost! The staff here, including the office manager, are very rude! I have been here three times now and the third was my last. The manager had attitudes with everyone she spoke with and even cussed at a few patients. People come here to get labs drawn not to have someone yell and cuss at them. Labcorp needs to do some house cleaning at this site and get people in there who care about what they do and can control their behavior and present as professionals instead of staff who are hateful and rude! This attitude and behavior is not acceptable for anyone! read more

I went to LabCorp in Denton for an employment drug screening test. I like the fact they have a seperate waiting room and sign in area for this. I waited about 25 minutes, which was odd because there was only me and one other person in the room. When we went back the lab technician handed me this small tube with a lid, and asked me to pee into it. I was shocked. I'm not a guy, I'm a woman, and I can't aim! The mouth was way too small and I asked for a bigger cup to pee into (at other labs, for screenings at other jobs I had, we were given one wide mouthed cup to pee into, and then a similar shaped beaker/tube to poor that into). She refused. So, here I try to pee into it, with starts and stops, getting urine on my hands, as I try to catch the stream. And of course, I'm not allowed to wash my hands. While I was trying, she was harassing me through the door that I was taking too long and did I want to try again another day? I was humiliated and demeaned. Edit: I was contacted by the Dallas area manager and he was very fair listening to my concerns, getting all the details he could about my visit, and he said he would verify that in the future they are using the correct testing equipment. He thinks I should have been given a separate cup to pee in, then the contents poured into the tube sent for testing. I am satisfied with the follow up. read more

Labcorp - Front door. - Laboratory Testing Near Me - Denton, Texas

I was pretty nervous to go here based on the reviews....My experience was as pleasant as getting several viles of blood drawn can be. I did not have an appointment and waited about 30 minutes. This is mostly due to my lab order being pretty large (about 5 viles) and some issues with my insurance due to a name change. When we arrived the waiting room was pretty empty, 10:30 am on a Tuesday- but as lunch time came there were probably about 15-20 people in the waiting room. The facility was being run by two ladies (who were amazing and doing the absolute best they could do). I do think they would benefit from having a few other staff members helping out, but I know many companies are having hiring difficulties at this time. After I was called back- I explained to the young lady (I wish I remembered her name) that I have a pretty bad fear of needles and have passed out several times before. She let me lay down and was very quick. You could tell she was very experienced- most people have a hard time finding a vein on my arms- she did not! She did not talk about what she was doing with the needle (which I loved) and we have some great conversation. She let me know they have been so busy she had not had a been able to even use the restroom (she was not complaining just saying the facts). She was an angel and did not make me feel like a weanie for laying down as a grown adult. She and her partner were working very hard to see people quickly- but they need to hire additional people to keep up with the demand of this location (hence the reason for 4 stars instead of 5). read more

These employees are so unprofessional. I went in their office today to have blood work done and they didn't direct me as to what I needed to do. Another customer told me that I needed to use the kiosk I had not eaten since the morning before and my blood sugar had dropped, I had a migraine, had not taken my meds and was having a panic attack so trying to figure out how to use it was a struggle. I asked several times when I was going to be taken back. The last receptionist was extremely rude. Finally two employees that should be taking blood came out and helped an elderly man and woman with the kiosk. Since I had been setting there for 45 minutes I had been helping them. The receptionist came out here and I informed her that I had just turned them to corporate office and she told me she was throwing me out of the office. Which she did! She told me to go across the road to the lab across the street or anywhere else I wanted to. read more

I know COVID's been messing a lot of stuff up, but I don't mind the online appointments. Honestly weirdly enough it's really convenient because you have an appointment between lunch breaks sometimes, instead of having to go a bit out of the way or something! Will return again fo sho! read more

I visited this LabCorp today to get blood drawn. My doctor sent me here for some pre surgical blood work. The whole experience was awful. The front desk lady gave me no direction when I walked up and was just very rude overall. But that was the most pleasant part of the trip. When I was called back to get the draw done, the tech had to literally kick a bunch of huge cardboard boxes out of the way to even get to the station. Once I sat down, she started the torturous procedure. I have never, ever had anyone literally DIG AROUND in my arm with a needle like this woman. It brought me to instant tears. It's a few hours after the procedure right now and I can't straighten out my arm without pain. I'm afraid of how it will feel tomorrow. I will never in my life go to this place again. It should be shut down if this is the caliber of person that they are going to have providing medical care. read more

Not following covid safety protocol. The staff are lovely, and that's the only compliment I can give. I had an appointment for a blood test at 8:00am this morning at the Denton, Texas location. After arriving at 7:45, I checked in via the mobile app and followed instructions to wait in my car for covid safety. Twenty minutes went by with no text, so I went inside and checked in again at the kiosk. It checked me in as if for the first time, as if my mobile check in were not complete, even though I'd received confirmation on my mobile screen the first time I checked in. Then I waited over 20 more minutes in a crowded, non socially distant waiting room before asking how long it would take because my appointment time had long passed. The staff got to me in the next 10 minutes. No one seemed to have any record of my checking in at 7:45 and the "Wait Where You're Comfortable" program, though advertised online and at the kiosk, was not being used by staff or any patients. This created an unnecessarily dangerous space where people could not adequately socially distance. I'd like to thank the staff for being so kind and helpful and responsive. This wasn't their fault. Management has allowed far too many appointments to be booked at once and has not given this office the tools or training to use the "Wait Where You're Comfortable" feature. This combined in the high number of walk-ins creates an unsafe situation. Your system is putting staff and patients at risk while falsely advertising covid-safe protocol which are not in practice. It is not acceptable for anyone to put their health at risk just to obtain care. read more

Took my daughter to get a pee test for employment. 8 people waiting and 1 employee working. Were there forever!!! Really need better management!!! Frustrating and time consumring. Hire more people and quit being stingy with you money. read more

I normally do not take the time to file a concern or complaint, however, I was scheduled for a pre employment drug screen and I chose the Denton location. I first arrived at 1130 am and the receptionist opened the window and never looked up and said the drug test would restart at 130pm. I said ok and left and returned at 145pm. I was called back at 220pm. The technician first words "here is a key , locked you things up behind the door". Her cell phone was ringing and playing music the entire time I was back there. I would certainly hope no pictures were being taken! I did not engage in any conversation with the technician . When I left and was down the hall, the technician yelled "have a great day" "oh my GOD". I just kept walking . I'm sure she is collecting urine all day because of her attitude. You are a business and we are paying customers . No one should have to wait that long for a drug screen, there should be some type of training (if these people can be trained) on customer service. While I was waiting for almost an hour, I heard all the conversations, obscenities, and unprofessional comments about body Odor of customers and the receptionist actually acting out gagging. Everyone discussed being transferred, vacations and anything else while people are waiting. Obviously there is no onsite supervision!! Looks are very deceiving !! Horrible location!! read more

The staff was very friendly and the nurse didn't even leave a bruise like I usually get everywhere else. Thank you and great team work!! No waiting read more

In and out quick and the draw was fine, but my cash payment was never credited to my account and I am having to battle them. They claim their receipt book isn't kept in house and corporate says it is and without it or my copy(from months ago) I will have to pay again. Sounds like someone is making a little extra cash on the side maybe??? read more

I went to Lab Corp on Tuesday and had my lab drawn for LFT's (liver function test's) and Lipids (cholesterol tests). I handed them the WRITTEN Rx and stated that I had been fasting. They drew my blood and I went out. Thursday night I received a call from my physician's office saying that they didn't have my results and that they would call Lab Corp for them since I was seeing the physician on Friday. I see the physician on Friday and Lab Corp had run the wrong test! They ran a Comprehensive Metabolic Panel. I went to Lab Corp and they said, at first, that they didn't know what had happened. They verified the scanned RX to read LFT's and Lipid Panel. I stated that I wasn't going to be stuck again and to check that the tube still had enough serum, which it did. Then they said that my physician didn't have an account with them so they didn't know his fax number. I told them that it was funny that they faxed my lab to him last June. They said that they would take care of it. We'll see. What if the wrong test results had my physician ordering the wrong treatment? Meanwhile, I am looking for another lab to give my business to. I only put one star so that I would be able to write this review. I would have given them zero. read more

I normally do no write reviews unless I received excellent service from a business, however, in this case I am going to make an exception. I am a family health care provider here in Denton and we often send our patients to various labs around town for bloodwork, etc. When it was time for my annual physical lab work, I went to lab corp off of Colorado blvd. In the past, I have gone to the bonnie brae location but they have since relocated. When I walked in, I noticed they were very busy (10-15 people in the waiting area). When I asked the clerk at the desk if she had an approximate wait time, she rudely and curtly stated "Ma'am, I'M WORKING AS FAST AS I CAN! Maybe about 30 minutes." I let it slide and just thought, well, maybe she's just stressed out because they are so busy right now. I wrote my name on the list and sat down. After about 15 minutes, they finally YELLED someone's name and an older lady walked up to the window. The clerk, still with an extremely rude tone, began to yell at an older lady who was there with her son. They did not have her lab slip and therefore "couldn't draw labs that day." She responded sweetly and respectfully that the lab slip had been sent the prior week and that she had been fasting in preparation for her lab draw all day, to which the clerk responded, "well, there's nothing I can do for you ma'am". And then, *suddenly* the missing lab slip was found. The clerk continued to shout orders to the older woman and asked her son to come with them so that she "could explain the process to him too" as if she was senile. Meanwhile, the other patients in the waiting room began looking around with shocked looks on their faces, just as appalled at this clerks behavior as I was. The entire experience made me so angry, that I couldn't bear to sit in that waiting room any longer without saying something. So I left. I don't intend to return to that office and I certainly won't be sending or recommending this LabCorp to any of my patients. If this is the standard for customer service at this business, I will gladly pay my out-of-network fee and go to a different lab. I understand that every individual has "bad days" and being busy doesn't help with stress, but there is absolutely no excuse for the disrespectful, insulting, borderline-abusive attitude towards your CUSTOMERS. FYI: I visited this lab at 10:45 on 2/3/15. read more

The staff here is rude! Not only have had been treated horribly at this site I have witnessed first hand them treat other patients rudely. This week while I was there I saw the site Manager Tamika yelling and getting a bad attitude with a patient because the lab had messed up and not drawn all her labs. The lady was very nice about it she just wanted to make sure they drew the correct labs this time. The office manager became increasingly rude with her and even yelled while she was on the phone with her doctors office. When the lady got off the phone the office manager rudely told her she would be drawing her blood that day making it appear she had every intention of making this poor lady uncomfortable during her lab work being drawn. The lady decide to leave and go to another facility and while on her way out the office manager yelled "Don't let the door hit you in the "ASS" I was in shock. This behavior was uncalled for. I will never go back to this facility and I recommend everyone else do the same. If labcorp is going to allow their office managers and other staff to treat patients this way then they need to re-evaluate their values as a company. This facility is unprofessional and they have no business drawing patients blood or even be seeing patients. DO NOT GO HERE UNLESS YOU WANT TO BE YELLED AND CUSSED AT!! read more

My husband had to go in for a pre-employment drug screen and the staff was very unprofessional. When they called his name he got up and started walking towards the window, she then called his name again and he said yes and she then sarcastically repeated what he said. I am a medical professional and I am appalled at the behavior that was displayed by the staff at this location. I will not go back to this location. read more

I stopped having lab work referred here a long time ago because their phlebotomy techs are generally incompetent and can't hit a vein without "digging". Today, I came in for an employment drug test. They turned me away at 11:40 because they were about to take lunch. I waited until they got back from lunch at 1:00 when I came in the second time, I was told that drug tests don't start until 1:30. So here I am sitting in their waiting room, having waited to pee for the last 2 hours. The staff is rude and dismissive. While sitting here, another person went back for what I assume was a blood draw and came out clearly upset with a bruise already starting on her arm. I see they haven't gotten any better at blood draws in several years either. read more