Brooke was the best phlebotomist I've ever had. I get…read morenervous and she was so kind and funny. It didn't hurt at all. 100% recommend!

I had three great prior experiences and today not so good. Rude!!!! I didint know what tests were…read moreordered for me but don't ask the staff. Ugh!

I attempted to reach this location multiple times over multiple days via phone. No one answered!…read more I was able to reach the general headquarters via phone on the first attempt. They answered my questions quickly & professionally. When I arrived at this location, I was told the information I was given was incorrect. I mentioned I would have had correct information if they had answered their phone. I was told they were too busy with other patients to answer the phone & did not have a receptionist. I was unable to receive assistance from this branch prior to my arrival. While I was there, the representative came across as unprofessional & gave me the impression I was an inconvenience & a burden to them. In my opinion I had a very negative experience at this location & would not recommend it.

Okay, now that I've been here about ten times, three of which were quite recent, I really feel they…read moredeserve an update to 4 stars. Especially since my last three visits have all been very fast, the staff very friendly and polite, and the testing went really smoothly without any bruising or digging around for veins. I feel confident the current staff here are complete professionals. Almost all of my visits have been on Saturday mornings. They open at 8am, so we usually arrive early and are the first in line. Most of the time, we are in and out in less than 15 minutes. However, they only have two people working Saturdays, so it depends on how large the crowd is. Typically, you will see 8-12 people waiting to get in on a Saturday morning because they close at 12pm. If you don't arrive early, be prepared for a 45 minute wait. During the week they seem to have three or more people working. My last two visits were on Friday afternoons. The first time I came around 4pm and there was only one person ahead of me. Check in time and being called back only took 5 minutes, half that for the blood draw, and the woman who did it was very sweet. All of my visits, except the last one, have been faxed in by the doctor ahead of time. Since my doctor's office is having issues with new staff, CPL has been really helpful in confirming if they have the order via phone. This has been a lifesaver as nobody wants to fast just to show up with no order for labs! My most recent visit was last week. I was sent directly from the doctor's office with paperwork. It took an additional two minutes to locate one particular lab test, but otherwise it was just as fast as my other recent labs. This visit was a Friday at 2:30pm and there was one person ahead of me and one that came in after me. The blood draw went quickly and the staff was very friendly. Weekday visits will be my preference if I can make it in before they close at 5pm. This location will continue to be my go to as I've had some nightmare blood draws from other labs in the past. Some tips that may help: Do not be concerned if you receive a bill from their Austin office and do not pay it right away. I recently found out that despite giving them insurance each visit, the billing department will defer to what is in the doctor's order in the event of a discrepancy. We had a situation where my husband was seeing a specialist who sent in old insurance information on the order (like really old, not sure how they managed it). A simple phone call and providing the right insurance resulted in a new, reasonable bill being mailed. That being said, please make sure you call your insurance first and make sure CPL is in network. Blood work is expensive! If you have ever, even once, had a blood draw go wrong where they have issues finding your veins and dig around or stick you multiple times, bring a light sweater. Wear it at least 10 minutes before your blood draw. You may be uncomfortable, but if your fingers are even a little cold, you run the risk of your veins trying to outrun that needle. This is one minor thing that has made a big difference in how fast the draw goes and how sore my arm will be. Make sure you stay hydrated, otherwise you'll feel drained, especially in the summer. It seems to help it go faster too, not sure if that's a myth or my imagination. Doesn't matter, staying hydrated is always good advice like wearing your seatbelt, don't text & drive, eat your vegetables, etc. I recommend CPL over other local labs. If you have to get it done, might as well come here! :)

I visited the Plano office located at 1800 Preston Park Blvd ste 102…read more The lady that waited on me was very professional and very helpful. My experience was pleasant. Thanks, Erika

Surely one of the very worst aspects of falling ill is the possibility of having to engage with…read morethis organization. Getting an appointment is difficult because it requires app access and their app is flawed. Why don't they collect specimens on weekends port after 5? Creepy waiting rooms. Poor to non-existent phone access. Feels like being in a dystopian scifi movie when I arrive at the site and must engage with the robot check-in podium. Some staff project a warm, kindly spirit but most act like machine components. Maybe I'd overlook all of that but they don't consistently deliver reports. I trust my doctor but not these people.

Helpful staff. Nifty check in process. To bad my doc didn't send the order in prior to my arrival…read more Hopefully the wait is not too long. Bottom line: Thankful for the posted numbers.

I had an appt. for this morning. When I got there it was closed due to storm with a note on the…read moredoor saying they would open at 10. I came back and there was a long line. Since my appt. was before 10, I had to wait in a long line to check in only to find out that since my appt. was BEFORE 10 I would have to wait until the afternoon to be seen which I can't wait THAT long without food or water as I have to fast. The website didn't state they were opening late. I signed up for emails and texts and never received either one explaining my appt. was cancelled. Now I have to wait another week to get a morning appt. I don't even think they can reasonably say it was because of the storm. The lady at Aldi Grocery lives in Weatherford and she opened the store before 9 am today which I found out when I shopped there to kill time before Quest decided to open. This is the SECOND time this has happened where they are incapable of sending a text, email or putting on their own website the updated office hours. 90% of my visits to this site has been met with "I don't have your bloodwork orders" even though ALL my different doctors sent them. After a previous visit where they didn't have my orders I went to LabCorp. No problem. They always seem to get my Doctors orders OK. If I didn't live so close to this office I would definitely change labs. I can't say anything wrong about the staff as they are always cordial but the management leaves a lot to be desired. When the nurse that took the first patient back came out she should have made it known right then that all appointments BEFORE 10 would have to reschedule. WASTE OF MY TIME!!!

This place is completely incompetent. I have come here for years because it is where my primary…read morecare physician sends lab orders but I have finally had enough and will be requesting he send my lab orders elsewhere. They have run incomplete labs (while fasting), required me to return (fasting again), only to tell me they could not run labs after waiting over an hour after check in. They have no respect for others' time or well being. I have seen empty lab vials dropped on the floor and reused. Wait times are absolutely insane every time. The staff admin are disorganized and communication is lacking. Avoid this place at all costs, there is a quest nearby. If I could give zero stars I would.

I'm participating in the Texas Coronavirus Antibody Response Survey that helps measure things like…read morehow many people in our area already have COVID-19 antibodies, and how long those antibodies last. This will be a year long program and it was important to me to find a lab close by. Clinical Pathology uses the Sonic Scheduling app to verify and confirm your appointments. It's easy to cancel and reschedule if you need to. Everything was done by text so when I arrived all I needed to do is say, HI! They knew exactly who I was and why I was there -- no worries. This was a lovely friendly group of ladies! The appointments are spaced out enough that the lobby was empty when I arrived and only two people when I left. Everything was clean and organized. My phlebotomist got me on the first try and I'm known to have invisible and tricky veins, lol. I look forward to finishing this process with Clinical Pathology Labs.

Giving a 3 star cause I am glad there is a blood draw place. I went here with my husband. Its self…read morecheck in and seeing the elderly struggle and attempt to put info into the machines was hard to watch. There was four different elderly folks having problems seeing and putting their info into the self check in. Old folks with health issues have enough problems and this just adds stress My husband said the blood draw was fine but please do something to have someone at the front desk and to help the old folks.

Granbury has the absolute rudest man here. My dr office sent lab orders in August 2024 after my…read morelast appointment as usual. Come today and the man said I had no orders, called my dr and they confirmed it was sent in August. Man still refusing. Dr said they would send it again and to give 5-10 minutes for it. Man says they never sent it. Now dr office is closed. He REFUSED to look it up from August! I've been here with my 4 year old granddaughter for an hour and a half messing with this a$$wipe of a man.

Passed out after my blood got drawn and they gave me a juice box. I'd go back just for the juice…read morebox treatment Went for blood work and there was no wait, they were ready at the time of the appointment. Everyone was super friendly. Not sure if passing out is a requirement for the juice box but I'm sure if you ask they'd give you one (very friendly staff)

I love the concept but I showed up for my bloodwork that I booked online with this location & was…read moretold upon arrival that the biomarker testing I ordered was not available there? No one had reached out to me beforehand. They were not knowledgeable of the testing when trying to book at the counter. I didn't receive an email or printed receipt of the bloodwork they did. I logged into the portal & no receipt or blood work pending there either. SAVE your money & skip this place. I much prefer LabCorp or Quest.

I had the most horrendous experience getting my blood drawn at Any Lab Test Now at the 3520 Preston…read moreRd., Suite 113A, Frisco Tx 75024 location. I have my blood drawn on a regular basis from other 3rd party companies like QUEST whom I HIGHLY recommend. I'm always praised by phlebotomists for the accessibility of my veins and the ease of drawing my blood. My first & LAST experience with Any Lab Test Now was quite the contrary. Upon entering the facility, the environment had a cold vibe and very unwelcoming. After checking in, I was directed to a back room and upon entering, the same cold vibe continued and the accommodations i.e. chair, was subpar and my arm was not properly supported. I informed the AMATEUR Phlebotomist which arm and vein other phlebotomist typically migrate to for blood so she proceeded to prep the area. After poking and prodding the needle inside the vein for ~ 10 minutes, the blood flowed very slowly into the tube as I grit my teeth in pain. After pulling out the needle, the phlebotomist realized she didn't draw enough blood and subsequently went to get another person to assist. When I asked the other person if she knew what she was doing, she answered "I Think So" which nevertheless, did not put me at ease. She then proceeded to tell me she was the District Manager. When I said that her Title still didn't provide me additional comfort, given her initial reply, she abruptly removed her gloves and told me to leave the facility.. She was extremely condescending and when I informed her I was going to leave a negative review, she gave me a thumbs up as I departed the facility. I immediately notified my Doctor of my experience and they are following up with LiverFast to alert them of my experience with Any Lab Test Now. Evidently, LiverFast has an exclusive contract with Any Lab Test Now for blood work. If you have the option to have a service come to the comfort of your home to conduct the blood draw, I HIGHLY recommend doing so and avoid ANY LAB TEST NOW at all costs. Lastly, I left a message with the corporate office regarding my experience and still have not heard back from them. P.S. Below is a pic (tap to enlarge) of the needle injection site. The swelling and redness continues worse let alone the pain. I expect to have a huge bruise my morning. I have also left a picture of the "District Manager' at the facility

Michelle was very helpful in my choosing of blood work. Very gentle as well in taking my blood.read more