I attempted to reach this location multiple times over multiple days via phone. No one answered! I was able to reach the general headquarters via phone on the first attempt. They answered my questions quickly & professionally. When I arrived at this location, I was told the information I was given was incorrect. I mentioned I would have had correct information if they had answered their phone. I was told they were too busy with other patients to answer the phone & did not have a receptionist. I was unable to receive assistance from this branch prior to my arrival. While I was there, the representative came across as unprofessional & gave me the impression I was an inconvenience & a burden to them. In my opinion I had a very negative experience at this location & would not recommend it. read more

Okay, now that I've been here about ten times, three of which were quite recent, I really feel they deserve an update to 4 stars. Especially since my last three visits have all been very fast, the staff very friendly and polite, and the testing went really smoothly without any bruising or digging around for veins. I feel confident the current staff here are complete professionals. Almost all of my visits have been on Saturday mornings. They open at 8am, so we usually arrive early and are the first in line. Most of the time, we are in and out in less than 15 minutes. However, they only have two people working Saturdays, so it depends on how large the crowd is. Typically, you will see 8-12 people waiting to get in on a Saturday morning because they close at 12pm. If you don't arrive early, be prepared for a 45 minute wait. During the week they seem to have three or more people working. My last two visits were on Friday afternoons. The first time I came around 4pm and there was only one person ahead of me. Check in time and being called back only took 5 minutes, half that for the blood draw, and the woman who did it was very sweet. All of my visits, except the last one, have been faxed in by the doctor ahead of time. Since my doctor's office is having issues with new staff, CPL has been really helpful in confirming if they have the order via phone. This has been a lifesaver as nobody wants to fast just to show up with no order for labs! My most recent visit was last week. I was sent directly from the doctor's office with paperwork. It took an additional two minutes to locate one particular lab test, but otherwise it was just as fast as my other recent labs. This visit was a Friday at 2:30pm and there was one person ahead of me and one that came in after me. The blood draw went quickly and the staff was very friendly. Weekday visits will be my preference if I can make it in before they close at 5pm. This location will continue to be my go to as I've had some nightmare blood draws from other labs in the past. Some tips that may help: Do not be concerned if you receive a bill from their Austin office and do not pay it right away. I recently found out that despite giving them insurance each visit, the billing department will defer to what is in the doctor's order in the event of a discrepancy. We had a situation where my husband was seeing a specialist who sent in old insurance information on the order (like really old, not sure how they managed it). A simple phone call and providing the right insurance resulted in a new, reasonable bill being mailed. That being said, please make sure you call your insurance first and make sure CPL is in network. Blood work is expensive! If you have ever, even once, had a blood draw go wrong where they have issues finding your veins and dig around or stick you multiple times, bring a light sweater. Wear it at least 10 minutes before your blood draw. You may be uncomfortable, but if your fingers are even a little cold, you run the risk of your veins trying to outrun that needle. This is one minor thing that has made a big difference in how fast the draw goes and how sore my arm will be. Make sure you stay hydrated, otherwise you'll feel drained, especially in the summer. It seems to help it go faster too, not sure if that's a myth or my imagination. Doesn't matter, staying hydrated is always good advice like wearing your seatbelt, don't text & drive, eat your vegetables, etc. I recommend CPL over other local labs. If you have to get it done, might as well come here! :) read more

Clinical Pathology Laboratories - Laboratory Testing Near Me - Denton, Texas

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i had my PCP send over a request, walked in with no apppointment, and was out in less than 10 minutes. as long as you have your request with you or sent over prior, it should be quick and simple. the workers were attentive and professional too. i'll definitely be back :) read more

Easily the worst customer service I've had in many years. I've been to this location several times as my doctor and this lab have an agreement that any of my doctor's patients need only to show up, and have their blood drawn. This is the process I've grown accustomed to over the years. Went in today, and the receptionist was rude from the start. She kept saying: "We don't have a job number for you." She said this about 10 times. I told her that this is the process, told her my doctor's name and waited patiently for five minutes. The silence was broken once again by her inane insistence about a "Job order." I explained to her the spiel once again. To my surprise, she actually added a few new words to her vocabulary, as she said this time: "I don't know what to draw with no job order." I told her: "Well, you were going to draw blood." Hey, I can give attitude too. Why on earth would a business hire someone incapable of decent customer service to be a receptionist? I just don't get it. This is your customer's FIRST impression about entering your business. Why start off with some angry person who doesn't want to be there and has no concept of politeness, not to mention an inability to empathize even one iota? I worked in the service industry for many many years, and had I affected 50% of the attitude I received today, I'd have been fired immediately. Look, it's not like you have to be Mother Theresa working the counter. Just try to hire people that care -- or those that can fake it, and she obviously could do neither. How about just hiring someone who actually understands how to effectively communicate with people? read more

If I could give 0 stars I would, drove 2 hrs. to get to this lab just for the lady to look at the order and say I don't know what to draw for that test so here's your papers back. Didn't even try to find a remedy or call somebody to get some clarification. So, then I had to drive another hour to a CPL lab in Arlington where at least that employee called somebody and figured out what was needed, and she was able to do the blood draw on my daughter. DO NOT WASTE YOUR TIME AT THIS LAB, THEY DO NOT CARE ABOUT THEIR CUSTOMERS OR PATIENTS! read more

My wife is a hard stick. My wife has to have blood drawn often and marvels at the fact that whoever draws her blood at CPL, gets it the first time. She recently had blood drawn and said she didn't even feel the needle go in. They are amazing!! read more

I was seen quickly and since I had a great many of complicated draws, I was impressed on how the clinician carefully re-checked her list and the requirements 3 times before sticking me. :) I'm a hard stick, but she got me on the first try. Hooray! 13 vials later, she assures me that she left me enough blood to live on. read more

Clinical Pathology Laboratories - View from the front. - Laboratory Testing Near Me - Denton, Texas

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Slow as Christmas. There are only 2 employees in the building. I was there 40 min before they took back 1 person. After waiting over an hour they called a man to the counter and his paperwork was not something this lab could do. If they took paperwork early on they could remedy this. There were at least 6 people in front of me so I sat for over another hour before I was even asked for my lab slip or insurance. So almost 2 hours later I finally got blood drawn and was out the door in 10 min. read more

Drawing was quick, staff is good. My orders were listed as stat, yet took normal amount of time- which caused me some problems with other meds. read more

Avoid this lab at all costs! I had blood work done and the doctor NEVER received the results which were supposed to be faxed. After extensive calling, I discovered that the "automated system" at CPL tries twice (within a 5 min time span) to fax the test results to your physician BUT if you physician's fax is busy then that is it. Your doctor will NOT receive your test results and you will have no way of knowing. Do not waste your time and money using this lab. read more

I had never gotten my blood drawn before but even though the woman was very short with us I felt as though I was in good hands. She assured me that she had more than 10 years experience and made the procedure quick and care free. read more