First of all, after having to pay for parking, they did not draw blood for all of the tests needed. I was then told this information would be faxed to my ordering physician. My doctor sent a letter to me stating they had not yet received results (after 4 weeks). Upon calling, the CSR told me my doctor's office would need to send a signed authorization to do so. I explained to her that the office in Chattanooga, TN already had that and that I was told it would be sent as soon as results were shown. She became really hateful with me and when I asked for her name, she acted as though she couldn't hear me, then hung up on me. My insurance will receive a complaint letter from me about them (they pay 100% if I use them). AND, from now on, I will pay the 20% and go somewhere else. All I can say is a bunch of RUDE people. read more