Had my labs done here. Best part? Being able to go online and SCHEDULE AN APPT. They are very…read moreclean, staff coordinates well, office is clean and when I went for fasting bloodwork at 9 am, only a few people waiting. I think you can show up OR make an appt but for sure, MAKE THAT APPT. I was in and out in less than 15 minutes compared to the offices that make you wait and wait and wait. My lab technician was knowledgeable, clean and well prepared with everything she needed. And they are a company that you can add to your apple health app so you can receive your results directly to your phone. LOVE THAT!! I would definitely go there again! It is located in the medical complex just off Oak Park and James Way.

waited over 45 min as a walkin. receptionist rude. i would not go here again. Unfortunateread more

Though we've never received bad service, the 1* is because of no lab work. Today 11/25, we went for…read moreour annual lab work and they decided to be closed. 2 years ago they opened 30 minutes late, last year the same. Because we always go as a walk-in, we were able to go to another lab. But the people standing at door WITH appointments, we're screwed. We've came back to Quest as it was a convenient location, but no more. When fasting after midnight, it's nice to get in early to get lab work done. We'll drive a little further for better service!

I was going to give this location 1 because I had a verified appointment and showed up but there…read morewas a NOT OPEN "CLOSED EARLY" Paper sign on the door. I made another appointment for the following week as nothing was available. But I did show up the day after my original ( no go) appointment at 7 am as a walk in and Albert (who drove 2 hours from Ventura to Grover Beach) was there to step in for employees who couldn't be there. He was GREAT... he said he was sorry for what I went through and took me in for testing immediately. He was professional, polite, and met my needs. I give Albert 5 stars for his service and dedication. It would have been 1 except Albert was awesome raising my raiting from 1 to 4 . It would be 5 but I had to deal with a poor first appointment employee "no show " and no notification to those with appointments of closing early. Thanks Albert..

Use at your own risk! This is now owned by Labcorp. They poked my three year old for blood and then…read moremishandled it and were unable to complete the blood tests we needed. They assured me at the office they wouldn't charge me for this. I've been hounded by collection calls since, by oversees agents after finding they billed my insurance and are billing me for poor quality work they didn't even complete! Their office won't call me back and their "billing department" hung up on me. Buyer beware.

Brenda was great at Check in and during the draw. I was in at 8:19 and out by 8:30, so 11 minutes…read moretotal is amazing considering that there was 1 patient before me. The care was great especially on a patient experience perspective because well she was doing the draw. She opened up casual conversation, which kept my mind off the needle, lol. it's hard to get this type of care nowadays!

It is hard to imagine a more poorly run organization than PDL. Drawing stations are never…read moreadequately staffed, the staff turns over constantly because they cannot keep qualified phlebotomists employed, and they cannot even properly set up a website. If you try to schedule an appointment online, good luck finding the website, because not even Google can find it. Being unable to schedule an appointment, I just walked in and was quoted a wait of at least 90 minutes, and the waiting room was standing room only. The receptionist explained that there were no phlebotomists available because they were all out to lunch. This was at 10:30 a.m. Unfortunately, PDL has a virtual monopoly in Santa Barbara, so they have no competition and hence no incentive to pay even the slightest attention to patient care.

I recently had to have bloodwork twice. I went to the PDL facility at Sansum 317 Pueblo street in…read moreSanta Barbara. Each time I was taken care of within 5 minutes ( I did go mid morning once and early afternoon the 2nd time ) when it was non crowded as it tends to be in the early morning. Receptionists were professional and friendly. I was so lucky to have Marivel take my blood both times, she is a marvel with that needle ! Don't feel a thing, no prick, no sting, no bruising...Kudos to her, I don't want anyone else from now on ! I will ask for her by name in the future .

My little one has not been feeling well, we were recommended to get some labs done by his…read morepediatrician and got recommended to come here, he was extremely anxious and nervous about having his blood drawn, but Mary did such a great job she was very patient with my son explained everything along the way to ease his nerves and when everything was done he said it didn't even hurt, I really appreciate her for her patience and being so caring! She made the visit really easy and fast! Thank you Mary!

Super nice staff and usually not a long wait. They have automated the system so you can enter your…read morelegal name on an iPad and they simply ask for your id and insurance when you come in to give blood. The facility is clean and very professional team supporting the place. I've been there multiple times and always have a good experience.

I have been here many times and always have good experience. They may be busy for walk ins. The…read moredoctors are very nice and caring. I'm pretty satisfied with their care and service.

Lightning fast care. Had the FLU with 102.6 fever. Asked to be swabbed in my car, too sick to go…read morein. No problem for them. Swabbed me in my car, sent FLU medicine for me. Hubby drove me home, picked up my meds, and I was good as new three days later.

Very professional and experienced. Will use again if needed. He showed up on time and went right to…read morework on inspection.

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Amazing help from the first contact via website. Clean, efficient office, friendly staff - front of…read morehouse and techs alike. Best part? Literally $700 cheaper than the place my doctor originally referred me out to.

Office does not reach out when orders are faxed. Calling office after confirming orders are…read moresuccessfully faxed always results in same answer, we don't have your doctors orders. Let me start if by saying I have had probably a dozen+ MRI's of a half dozen body parts, with multiple spinal MRI scans over the last decade with last 3 scans being about 2 years ago. I use to get 5 Star service, literally severing was perfect, every time. Now they are rude and unhelpful on the phone, have lost or simply decided not bother with scan scheduling. Over one year of my doctor sending MRI request as 5-cities imaging is (or should I say was) their preferred imaging facility for patients. My doctors office can confirm order were sent even showing me fax received status of orders sent, and 5-cities will say they did not receive my doctors orders. Short of driving 20 minutes to the imaging center with hard copy of the order for a disabled patient that does not drive, they will not talk to me on the phone. "We cannot without a current doctors orders" yet their recording while on hold says they text you to set up appointment after doctors orders are received, if you received text please schedule via the text link (and imply do not talk to us or waist our time). The new ownership of 5-cities (which also now own Selma Carlson) by Adventist Health has turned all the Radiology Associates locations means the only other in SLO county is San Luis Diagnostic owned by the other SLO county hospitals. While I am insured by two different coverage of which both have been readily accepted in the past all I think is they looking at who is paying for the MRI and just tossing the doctors orders if they don't want to do it. So much for being a loyal long term customer. Also just a FYI, just because Radiology associates is a preferred provider by my top tier employer insurance does not mean a radiologist that reviews your imaging will also be a preferred provider. Just went through giant unexpected bill from one of their other locations a few months ago. Adventist Health (AH) owns Radiology Associates (RA). Radiology Associates includes: * Digital Medical Imaging (Santa Maria) * 5-Cities Imaging (Pismo Beach) * Selma Carlson (SLO) * Templeton Imaging So disappointing we have a choice of only the Adventist Health or Dignity Health owned MRI imaging in the Central Coast. Not so long ago all were privately owned by 3 companies that were not our area hospitals. I am now left with a single choice, given the 4-5 week wait to get a an appointment at the non AH/RA can only assume I am not the only being affectively locked out of receiving care from RA including 5-Cities Imaging. Amazing how a change in ownership can take a business from 5 star service to 1 star. A disappointing change.