Incredibly frustrating experience. I scheduled an appointment in advance to avoid delays, but the…read morefacility was running 45 minutes behind schedule. My time was completely disrespected. Because the wait was so long, I ultimately had to leave before even being seen. Having a confirmed appointment here means absolutely nothing. I remember having the same frustrating experience years ago when I was pregnant and had to schedule appointments here. It's why I started going to the AG location which is now temporarily closed. I will be using another lab.

waited over 45 min as a walkin. receptionist rude. i would not go here again. Unfortunateread more

Though we've never received bad service, the 1* is because of no lab work. Today 11/25, we went for…read moreour annual lab work and they decided to be closed. 2 years ago they opened 30 minutes late, last year the same. Because we always go as a walk-in, we were able to go to another lab. But the people standing at door WITH appointments, we're screwed. We've came back to Quest as it was a convenient location, but no more. When fasting after midnight, it's nice to get in early to get lab work done. We'll drive a little further for better service!

Woman did great job she didn't hurt me getting blood test I explained how I was scared!read more

Use at your own risk! This is now owned by Labcorp. They poked my three year old for blood and then…read moremishandled it and were unable to complete the blood tests we needed. They assured me at the office they wouldn't charge me for this. I've been hounded by collection calls since, by oversees agents after finding they billed my insurance and are billing me for poor quality work they didn't even complete! Their office won't call me back and their "billing department" hung up on me. Buyer beware.

Brenda was great at Check in and during the draw. I was in at 8:19 and out by 8:30, so 11 minutes…read moretotal is amazing considering that there was 1 patient before me. The care was great especially on a patient experience perspective because well she was doing the draw. She opened up casual conversation, which kept my mind off the needle, lol. it's hard to get this type of care nowadays!

It is hard to imagine a more poorly run organization than PDL. Drawing stations are never…read moreadequately staffed, the staff turns over constantly because they cannot keep qualified phlebotomists employed, and they cannot even properly set up a website. If you try to schedule an appointment online, good luck finding the website, because not even Google can find it. Being unable to schedule an appointment, I just walked in and was quoted a wait of at least 90 minutes, and the waiting room was standing room only. The receptionist explained that there were no phlebotomists available because they were all out to lunch. This was at 10:30 a.m. Unfortunately, PDL has a virtual monopoly in Santa Barbara, so they have no competition and hence no incentive to pay even the slightest attention to patient care.

I recently had to have bloodwork twice. I went to the PDL facility at Sansum 317 Pueblo street in…read moreSanta Barbara. Each time I was taken care of within 5 minutes ( I did go mid morning once and early afternoon the 2nd time ) when it was non crowded as it tends to be in the early morning. Receptionists were professional and friendly. I was so lucky to have Marivel take my blood both times, she is a marvel with that needle ! Don't feel a thing, no prick, no sting, no bruising...Kudos to her, I don't want anyone else from now on ! I will ask for her by name in the future .

My little one has not been feeling well, we were recommended to get some labs done by his…read morepediatrician and got recommended to come here, he was extremely anxious and nervous about having his blood drawn, but Mary did such a great job she was very patient with my son explained everything along the way to ease his nerves and when everything was done he said it didn't even hurt, I really appreciate her for her patience and being so caring! She made the visit really easy and fast! Thank you Mary!

Super nice staff and usually not a long wait. They have automated the system so you can enter your…read morelegal name on an iPad and they simply ask for your id and insurance when you come in to give blood. The facility is clean and very professional team supporting the place. I've been there multiple times and always have a good experience.

I have been here many times and always have good experience. They may be busy for walk ins. The…read moredoctors are very nice and caring. I'm pretty satisfied with their care and service.

Lightning fast care. Had the FLU with 102.6 fever. Asked to be swabbed in my car, too sick to go…read morein. No problem for them. Swabbed me in my car, sent FLU medicine for me. Hubby drove me home, picked up my meds, and I was good as new three days later.

Very professional and experienced. Will use again if needed. He showed up on time and went right to…read morework on inspection.

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I can't say enough good things about this facility and their staff…read more I was greeted with friendly smiles upon walking into the reception area. My information was processed quickly and thoroughly. I'm not sure how to spell the name of the kind staff member that helped me though her name is pronounced 'Yesey". I'm sure I got that all wrong, spelling wise. She was very professional, friendly, thorough and most importantly, kind and compassionate. There was a bit of a wait time and my current physical state prohibits me from sitting for extended periods of time. The staff was aware of this and kindly suggested I schedule an appt later this morning. I did so and I was in and out within 15 minutes. No wait time at all. The radiology technician was very friendly and spoke with me about the details of my situation. She made sure to take all images necessary based on my specific needs. Thank you FCMI for offering a welcoming space to those in need!

Worst billing office ever. Horrible customer service. The imaging is fine but the billing headaches…read moreare the worst. I have had to call four months in a row and ask them to resubmit the claim to my secondary insurance and add the Explanation of Benefits from the primary insurance. Still waiting on this.