I've bought colognes here multiple times. Usually buy the same thing, this last time, i decided to…read moretry something new. No tester and they were not willing to open one. I bought the ysl LA NUIT DE L'HOMME EDT. I suspect it was a fake, the batch code on the bottom of the bottle didn't match the box and when entered online it showed a women's perfume. It did not smell genuine. No return or exchange policy. Some things are real, but others may not be. Purchase at your own risk.

I ordered online and there was not a way to put a payment in. You were instructed to call. When I…read morecalled I was told that there was a minimum of 6 bottles if it was going to be shipped. It doesn't say this anywhere on the website, so I thought people should be aware. I decided to go ahead however, as they had a discontinued scent that I was really wanting and it was not marked up 300% like everywhere else. So I went ahead and ended up paying the same price as the marked up stuff on ebay and got 5 other bottles of perfume as well. The lady that I gave my payment to over the phone was super nice, it arrived exactly when she said it would, the packaging was excellent, and every bottle was genuine and in perfect new condition. I am very happy.

I've heard from a lot of people/close friends that they were treated like garbage. I was there as…read morewell when this happened. No one deserves to be treated that way! DO BETTER!!! You could have had multiple people buy your perfumes but now you have no one.

The guy working here was really disrespectful, I wouldn't recommend this place to anyone I rather…read morepay full price and be treated like a human I will spend my money elsewhere

Stopped by real quick to pick up a gift from our local friends here at presume Aroma , gotta stay…read moresmelling fresh out here during these hot summer days , thanks again see you guys soon for another order of the latest Colognes and perfumes we all love from the most recognizable and major brands, if you don't see what you're looking for they will personally order it out of the latest catalog for you. Much love -Skywalker

I have been looking for the Ma Vie by Hugo Boss womens perfume for like two years man, after about…read more6/7 perfume shops not having it in stock , THIS STORE HAD IT !!! along w/ like all the other perfumes i haven't been able to find in years and the staff is so cute, it's family owned and the energy here is so cute and small, but they definitely have so much to offer, WILL DEFINITELY BE BACK to stock up on my rare find perfumes! thank you so much to a mom and her sweet daughter for helping me out today !!

The store was beyond crowded and everything looked a mess. If it weren't for Joslyn and her we…read morewould have walked right out. Joslyn tried very hard to find what we were looking for and when a match was finally found, they were all out. Joslyn checked the system to see what locations has the item. Joslyn - 5+ stars! Overall store - 1 star

I recommend always arriving 10 minutes early especially if you are new member and haven't completed…read moreforms online because if late you risk the appointment getting canceled they will not see you if late to be fair for customers that are on time. My skin looks great but don't expect drastic results after first appointment but your skin will look extra glowly. It's a process over time. To see results.

I've always had great experiences at the L'Occitane store in Victoria Gardens. The staff is not…read moreonly nice but also incredibly welcoming and knowledgeable. They're happy to offer samples and provide helpful recommendations based on your skin care needs. The store is beautifully organized, making it easy to browse their wide range of products. I especially love their hand creams and almond shower oil--both leave my skin feeling soft and well-hydrated. The store is always clean, inviting, and has a calm atmosphere, which makes shopping here a pleasure. I'll definitely keep coming back! My Personal Rating : 4.58 Products 4.7/5 Staff 4.6/5 Price 4.3/5 Ambiance 4.5/5 Cleanliness 4.8/5

Very unprofessional unfriendly customer service/ sales lady, she works alone when we came in, no…read morewonder the store always empty every time we passed by It was definitely empty while we were there ! Their customer service policy needs to change otherwise they wont get business ! For sure they will not get business from us !

This is the place to go! They have all the same great deals but they have absolutely amazing/superb…read morecustomer service. Ask for Natalie if you want excellent service + a perfume guru. I call her this because I've walked in, described where I'm going and the type of fragrance I'm looking for and BAM !! She recommends amazing scents! She knows her perfumes and I will make the trip from Riverside to Ontario to get her advice/excellent customer service. I was treated very poorly at another La Mina de Oro location and left that location without purchasing anything. Natalie apologized for that bad service, said she would help me if I went to the Ontario location and she definitely made my day better. Thanks for everything that you do Natalie, don't change that sparkling attitude girl!

extremely horrible service. the young girl who works there isnt motivated to sell at all. she…read moredoesnt let you even smell the perfume. how are we supposed to buy? do not recommend this place. 0 stars if possible

These scents are amazing!! I loved my experiences when I shopped from the woman tending to the VG…read morekiosk. She was kind and very pleasant to speak with. However, are they still in business? I didn't see them when I was at VG a couple months ago and I'm running low. Their website doesn't seem to work anymore either :(

Absolutely love all my oils and fabric spray I've bought. Can someone help me. They are no longer…read morethere when I went to buy more and as others reported website isn't available either. So upset . Everyone complements this in my hose and now I can't find it.

Beautiful products and exemplary customer service. I could have bought one of everything's. All my…read morequestions were nicely answered by Quiana.

Going to miss this spot!! I moved so I don't get to come in and smell the scents and buy myself…read morenice perfumes :( I would recommend this shop though, they have great customer service Jordyn specifically- you are a Jem!

I only go to Ontario Mills for this store and Oakley. Absolutely wonderful customer service. The…read morestaff there are great. Wonderful products at a great price. Heads up. If you go there during their special sale, be very patient with the "other" customers. The "other" customers can be rude and intrusive. Be patient and the staff are more than happy to help. The staff are very tentative and calm--unbelievably calm. I felt overwhelmed shopping there that I offered to pick up drinks for them. They're amazing with customer service. :) To the staff: Thanks ladies for your help as always. :)

Yesterday, 1/31/2026, an amazing employee made my whole day! Well, more accurately it was multiple…read moreemployee and a team effort overall but I was speaking out loud and reminiscing on my old all time favorite scent and bath bomb, Space Girl and the employee at the sink told me they were on the archive wall and I was ECSTATIC and bought two, but then the employee T at the register threw in a free one for me and I nearly cried!! Overall a wonderful experience and 2016 is soooooo back

Horrible experience this weekend…read more I had at the Lush store located at Victoria Gardens on January 25, 2026, at approximately 4:00 PM. There were at least 4-5 employees in the floor and I had to ask to see if there were items in The back where only a sample was displayed. Employees as a whole seemed disconnected and didn't offer samples or knowledge like I'm used to. I have spent a significant amount of money at Lush since the rewards program began. It was not made clear to me that points must not only be earned but also manually activated. As a result, I missed out on many rewards. Bri at the Ontario Mills location was the first employee to ever explain this to me. During my visit at Victoria Gardens, I interacted with a female employee who appeared to be a manager. She was not wearing a name tag, and the receipt lists the employee name as "null." When I realized my points were not applied and expressed my frustration, there was no attempt to offer alternatives, ask about my points, or help resolve the issue. I was visibly unhappy, yet there was no willingness to redo the transaction or provide a solution. I am sharing this feedback not out of anger, but because I care about the brand and want my loyalty to feel valued across all locations. I hope this can be addressed so future customers do not leave feeling the same way I did.