Completely unprofessional! My warranty company assigned them to my home for 2 AC unit repairs. They kept giving the warranty company 1 story and my tenant another. I had to pay some out of pocket amount for cleaning and although the warranty company approved the repairs they would not go do the work until I zelled them the cleaning amount. When I demanded an invoice I received 1 line written on the invoice with no details. They did not call back, they do not honor appointment times and they are super unprofessional. When I finally was able to speak to someone after they received my payment "he stated he would not go and to find another vendor". This is the most incompetent and unprofessional company. read more

LA Standard HVAC - no cover costs were for cleaning but they refused to do repairs which they had approval for until they got paid for a cleaning - Heating & Air Conditioning/HVAC Near Me - Sunland, California

I had a really good experience with this AC company. They showed up on time and got straight to work. Within about 10 minutes, they had already figured out what was wrong, which was impressive. They also submitted the report to my warranty company right away, which helped move the approval process along quickly and made scheduling the follow-up super easy. Overall, they were efficient, knowledgeable, and easy to work with. I'd definitely use them again. Thank you Arthur! read more

Don't work with them. Their tech came for my house just for 5 minutes and did nothing read more

This company has bad reviews. My experience was good. Booked through FNHW. They called me the same day and came out the next morning. The technician fixed it quickly. It was so quick that maybe the $100 feet was an overpay. But when you think about it, paying $100 and having you AC fixed the next day is the best case scenario. read more

Do not let your home warranty company send these people. They are professional scammers. First technician came out May 19, confirmed the compressor was broken, promised a report, and never sent one. We had to chase Fidelity ourselves after a week and a half of silence. June 2, the owner Arthur shows up unannounced for a second inspection on the same unit. He never introduces himself, just barks "AC" when I ask who he is, and proceeds to talk down to us the entire visit. We were not supposed to have another inspection, I informed him we were only awaiting a report from his company, he dismissed me and demanded to know where the unit was. Then it gets worse. He demands to know where "the owners" are. We tell him we're the owners. He looks us up and down and asks TWICE "Are you sure you're the owners and not the renters?" We are people of color. We own a beautiful home in a nice part of LA. He was visibly in disbelief and I asked him directly: "Is there a reason you believe I can't be the owner?" He changed the subject. He then accused us of tampering with the unit over a fuse, BUT HIS OWN PHOTO EVIDENCE of texts between him and his employee PROVED it was untouched immediately after the first inspection. We explained the fuse was temporarily moved a week after their inspection by a professional to trial and error an issue on our upstairs unit. This was well within our rights to do regarding the warranty claim because WE ALREADY HAD AN INSPECTION, AND HIS COMPANY TOLD US THE COMPRESSOR WAS BROKEN. Also literally all of our contractors are licensed. He waved off me, my husband, our licensed HVAC contractor, and general contractor -- all people of color -- like we were beneath him, and stormed off to the compressor stating "I don't need to hear anymore." I confronted him on his behavior and that he needed to be more respectful, he became quiet and inspected the unit. After his inspection, he told us just as his employee had, that the compressor was blown. He also mentioned this had no relation to the fuse. HE THEN INSTEAD called the warranty company and told them an unlicensed contractor had caused the damage and THEY SHOULD DENY THE CLAIM because all we had was a dirty filter and the fuse was the issue!!! The warranty company also found his story suspicious and assigned us a new vendor. If yours tries to send LA Standard, show them this review along with all the others and demand a different vendor. Not only did we prove to Fidelity we only had licensed work done, we are reporting LA Standard to the BBB and are not afraid to file a suit if needed because we are 100% in the right in the face of this scammy company. read more

It is impossible to get a hold of anyone. They never answer their phones and they do not return phone calls. The communication is terrible...my home warranty assigned them. Never again! read more

1 Star is even good. DO NOT USE THIS COMPANY!!!!!!!! We contracted through our home insurance, the tech spent 2 minutes on property after taking over a week to come -- told me compressor was broken. Report due in 24 hours -- took 4 days to get report in after I called multiple times, emailed and texted. The tech changed in the report to having the issue be "rodent" when the area is chicken wired and that's not the root cause. Hired a third-party, highly reputable HVAC company for a second opinion and the "eaten wires" are from sun damage which is very common. The tech wrote that so insurance won't take the claim as it's immediately not covered. Will be fighting this until the end but DO NOT USE. HORRIBLE AND UNRESPONSIVE! *Fraud read more

If these guys get sent to you by your Home Warranty Company you are screwed. They will be nice enough when scheduling an appointment, but then not give any notice before they show up in the 5 hour window. Then they will take multiple days to send the report to the warranty company. They won't tell you what is wrong, but just eventually send the warranty company a report. They will then find a way to file the report so that your item is not covered. For mine, they broke a piece on the unit, and then said it wasn't covered because that is not "wear and tear." The company is 100% fraudulent and if they get sent you, it's not good. The value is horrible and they are in the back pocket of these home warranty plans to try to deny claims. Avoid at all costs!! read more

Assigned by my home warranty. Their voicemail was just "Hello, leave a message." with no indication it was a business. Left several messages and emails. Email responses too several days, but not clear. No responses to phone calls. Never showed up. Ended up getting a new company assigned after waiting 10 days and sooo glad about that because they came the next day and fixed our issue. read more

Aligned with several recent reviews, LA Standard HVAC was assigned to address an issue we were having with our primary condenser line for our HVAC system. Sent photos a week in advance and they spontaneously decided to cancel the afternoon before our scheduled appt saying I needed a plumber and wouldn't do the work even though I had already made arrangements to take off work and have been in contact with LA Standard several times over the week. Horrible! read more

STAY AWAY! THEY ARE SCAMERS!! I wish I had known that the Old Republic Home Warranty company would send these guys. They are either fraudulent or just extremely negligent or both. Eastern European scam artist special! They will show up quickly but they will also spend 5 minutes on inspection and will tell you one problem then report a different one to the home warranty company - and it will something that is not covered and probably not even broken. They will drag their feet every step of the way and not return or answer calls. The voice mail for the business number does not even identify as a business. They are likely charging less to home warranty companies to get a larger volume of inspections to charge for (that's why they get any work) but they will charge you for items not covered for maximum payout. I'll be obtaining contractor license information and reporting it to the California Department of Consumer Affairs / Contractors State License Board, the California Department of Insurance and The Better Business Bureau read more

My warranty company has sent this vendor to deal with Heating/Cooling systems in my home. I called them directly as soon as I placed a request for the AC (mind you they had come for the exact same thing earlier in the year but outside of the 6 wk window). I was told they would call back when they have the information they need. It took 10 days to hear from them. My Compressor is on the roof of a three story building. you have to coordinate with the building manager and with my nextdoor neighbor so they can allow the vendor to get on the roof through the adjacent unit. LA Standard just didn't show up. multiple people had taken off work to make this happen. On another day the technician said he was not allowed to go through another home. I called and spoke with a supervisor who said he was familiar with my unit having worked on it less than 6 months earlier. He also mentioned that they had done a temporary fix that time!!! Why is it that when the technician arrived he said he cannot work with a 3 story building. I spoke with the Warranty company and asked them to never send this company to my home again read more

I'll admit after reading other reviews I was very leery of this company which was assigned by my home warranty, but I was pleased at the result. Gary came, went up to the roof and had the A/C fixed in five minutes (broken screw). I'm glad to provide a more positive review for future customers. read more

This company was sent by our insurance company Fidelity National. Fidelity was quick to get them to our house in one day to look at our A/C issue. Demitri was our tech, arrived on time and he found the issue with our A/C quickly and fixed it quickly as well. Kudos to Fidelity, LA STANDARD and Demitri. I couldn't be happier with the service. read more

Reading reviews, looks like they're only used through home warranty. Now I understand why. There's no way they are getting any business outside of that being how dishonest they are! Home warranty sent them to me with a service charge of $100 (that's another scam for another day). After inspecting the issue, they said home warranty won't cover my issue, but they can at the price of $700. My gut instinct was "this doesn't sound right." I called someone else and a different HVAC tech came out the next day. Found the issue, told me there's no way this was a $700 job. If anything, it could be done for $20 with parts at Lowe's. Unbelievable how LA Standard would take advantage of people. I hope they shut down so they can no longer take advantage of other vulnerable customers. read more

I am a renter and CANNOT get these people to call back. My insurance co (from landlord) has done everything on their end. The phone number doesn't even have a 'Hello this is LA Standard'. The tech came and left within 5 minutes and I've been battling for 3 weeks to get them to do what they need (paper work) on their end for our replacement AC unit. They don't even return calls from Fidelity Insurance . I have been without AC for over 3 weeks and they never call back. read more

Arthur and George came out to replace the HVAC unit on my home and did a wonderful job. It was easy to get everything scheduled, including pick up of the HVAC unit, crane rental, and city permits necessary to do the repair. They came out with everything needed for the repair and were quickly done after testing functionality of everything. Definitely give them a call if you need anything HVAC related! read more

This company came out the same day in the middle of 115 degree weather to fix our AC and get it going again. George was great.Our family and pups recommend this company 10 out 10. read more

Took up my home warranty company on a "deal" for a tune up. Big mistake as there was little to no tune up or examination of the unit and interior components before the technician started to list things needing maintenance with the unit. Overall not a pleasant experience and it was high sales tactics. Ended up spending over $300 in refrigerant that was not needed. Please shop around for a quality good reviewed HVAC company for a tune up and other services. Do NOT recommend. read more

Came home to find the AC blowing hot air. Put in a service request with our Home Warranty company and George called within an hour for a next day appointment. About an hour later that same day, he was in the neighborhood and came by even though it was dark. All systems were fine and he told me to call him back if any issues. Next day, it went out again. I called and he was luckily nearby and quickly diagnosed a faulty part and fixed it. I appreciate George's knowledge, care, promptness and professionalism. read more

My husband and I had the most amazing service from George. He went out of his way to come to our home the day of, before an enormous 100+ degree heatwave was going to hit. George did a great job figuring out what the problem was. I could not recommend him more for his selflessness and helpfulness. 100/10!! read more

Absolute garbage. They lied about the work they did for our home warranty and then refused to correct the problems they came out to address. That's First American Home Warranty for you though. Contract the worst companies to handle warranty work. read more

George is very professional, courteous, and got the job done well. He also educated me on how to replace the air filter as to avoid future problems with the air conditioner which I greatly appreciated. read more

Our warranty company, AHS, sent these guys out to our home. In order to get out of doing the work, they LIED to our insurance company by claiming we were "missing a safety switch and a pump". Attached here is proof that our A/C unit has both of these items. We only found out what they "determined" after they left our home. They will write anything to the insurance company to close the work order without doing the work because they get paid to come out, but don't get paid as much as they apparently want to do a larger job with an insurance company. WE DO NOT RECOMMEND THIS COMPANY. THEY LIED TO OUR INSURANCE COMPANY TO GET OUT OF DOING THE WARRANTY WORK! read more

LA Standard HVAC - This is the pump that this company claims we don't have. - Heating & Air Conditioning/HVAC Near Me - Sunland, California

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LA Standard was dispatched by my Home Warranty company (First American) to look at my heater. Dispatch was relatively quick, but the time between the original service call and the actual repair was way too long for the dead of winter. Even after the waranty company okayed the requested repairs LA Standard never called me, never picked up or returned my calls, and it took me calling my warranty company to get in touch with them. Then LA Standard tried to charge my warranty company a few hundred dollars in optional services - all before they even called me. It took a few weeks in winter to replace parts that were less expensive than the service call. Overall pretty disappointed and wouldn't recommend them if given the option. read more

WARING DO NOT USE THIS COMPANY. They said they fixed the a/c coolant leak and replaced the coolant. Two days later the coolant all leaked out and a/c does not work. They did this TWICE. USE ANYBODY BUT THESE GUYS.. read more

If I could give negative stars I would. This company gives 0 information and communication is horrible. The technician doesn't tell you anything then the office asks you to pay for more things. I would NOT recommend any company to use LA Standard. I will never use them again. read more

They originally came out on a home warranty claim, and quickly diagnosed a complicated issue with our A/C. The issue was not covered under our warranty, unfortunately. And the warranty company was a disaster to work with, for both them and us. So we asked them for a quote to work direct, and they took care of the issue quickly, and for a fair price. The technicians are honest, super friendly and knowledgeable, and really went the extra mile. The office was easy to schedule and communicate via email and the phone. Thank you, LA Standard HVAC! read more

TL;DR: If I could give NEGATIVE stars, I would! Total flooding damage is estimated to be around $50,000 and NO ONE who is responsible is being held accountable! It has been over 2 months!!! LA Standard was contracted by Fidelity Home Warranty to come out to replace our broken AC unit while no one was occupying the home. When the tenants came to move in, they noticed that the AC was on and that the whole 2nd story was flooded with water coming from the ceiling between the 2nd and 3rd floor. The AC could only be turned off using the circuit breaker because the digital control panel was frozen and inaccessible. We had no idea what the flooding was due to so we called an 3rd party plumbing company to diagnose the problem. They told us that there was no plumbing issue so the flooding was not due to any plumbing issue. They suggested that the flooding may be due to the AC. We then got a 3rd party HVAC company to take a look. They found that flooding was caused by the refrigerant line completely freezing up due to improper installation of the new AC unit. When we got this report, we forwarded it to Fidelity and LA Standard, who then came out to "inspect" the issue. During this "inspection", they, without permission, accessed the broken hot tub on the 3rd floor that was off limits and unused by anyone including the tenants who knew about the broken hot tub. Our tenants told LA Standard that they weren't permitted to turn on the bath tub. When they went downstairs, they thought they heard LA Standard turning on the bathtub faucet and went back upstairs to find that LA Standard was filling up the bathtub in spite of being told not to. As expected, the bathtub started leaking water, which contributed even further to the leaking and damage to the floor below. LA Standard then went on the blame the hot tub as the source of the original flooding and then left without taking any accountability. Fidelity said that they would then open a claim with their insurance provider, HCC Casualty Insurance Services, Inc., who sent an adjuster to come out twice to inspect the damage. Over a month after the adjuster first came out, HCC Casualty just sent a note saying they were denying our claim. In total, this has taken over 2 months with NO resolution and our poor tenants having to live with this issue this entire time! Bottom line: run away from any of the aforementioned companies!!! read more

American home shield contracted them to come out and look at our HVAC which wasn't cooling enough, had too high of humidity, and had a zone that wasn't working. Dimitry the technician obviously didn't want to be there and, when told what the issues were, said that he didn't do that kind of work. He left within 5 minutes. It has been several days and they still haven't uploaded their diagnosis to AHS. Their continued ineptitude is now delaying me from getting someone qualified to fix the issue. Terrible service and lazy unprofessional technicians! read more

We had an AC unit that was in need of repair. Our insurance company recommended LA Standard HVAC to handle the problem. I wanted to take a moment to thank them for the outstanding service they provided on my AC unit. I also want to recognize George, the service technician that was assigned to work on the unit. His professionalism, attention to detail, and efficiency were truly appreciated. Everything was handled smoothly, quickly, and the AC unit is now working perfectly. Based upon my experience , I would absolutely recommend LA Standard for any HVAC issues. Larry A. read more

La Standard was sent out by our home warranty company and I would 100% recommend them and use them again. George was our tech and he was thorough and explained and showed us what was wrong with our AC. He could have easily told us we needed a new compressor because it wasn't working but he showed us it was a small part that controlled the compressor. He got the part put of his truck, installed it and we had cool air again in this heatwave. Thank you again! read more

L.A. StandardHVAC was sent by my insurance company, First American Warranty, George, the tech. came to my home within 2 days. (I was unavailable the first day.) He was prompt, courteous, and fixed the AC problem within minutes. Without hesitation, I would most definitely use First Standard and George again!! read more

The worst company you could ask for. I am almost 9 months pregnant and been without AC for over 2 months! They came out and diagnosed our problem charged us 1k, then never fixed the problem. Called them back, and they sent the wrong tech the second time, the 2nd tech said he has no idea what the first tech did. Had to wait longer for the original tech to come back and tells us we need a new system. We got it approved through the home warranty with additional out of pocket costs for us of course they wanted more money! Then we waited for the parts to be ordered, and scheduled the job and they never showed! My husband called them upset and they hung up on him and no are not answering the phone! I am almost 9 months pregnant and a 1.5 year old in the house while I work from home. We will be pursuing legal action against these people. Avoid avoid avoid!! read more

DO NOT let AHS send this company to your home! They are the WORST!!!! AHS had sent a different HVAC company to us who claimed that our AC condensate line is a "plumbing issue". AHS sent a plumber to us who said it is an HVAC issues. AHS sent these jokers out who closed our claim as "work completed" with NO WORK DONE. AHS had confirmed that a leaking condensate line is a covered item. These guys find ways to say it's not covered because they simply do not want to do the work and AHS pays them a fee to show up for 2 minutes and deny the claim. The guy who came out was arrogant and rude. It was obvious he came just to find a loophole for denying the claim. Total scam!!!!!!! read more

This company is absolute trash!! Their contact number is an answering service, and it is impossible to speak with anyone. They also do not return messages. They came out to service my HVAC which wasn't working and did nothing but turn on the switch and said that it was working perfectly and there was nothing wrong. The system stopped working about 2 hours later, and it has been about 2 weeks and I am still waiting for them to reschedule an appointment to come out with the average temperature at 111. Degrees. Stay away from this company. They have the worst customer service!!! read more

This company was assigned by Old Republic Home Warranty to service an HVAC unit at one of my properties. The unit had not been cooling for a week. One of their techs came out, measured the temperature of the air and said "everything is fine." We knew this was not the case. A week later, the system completely gave out. We got a 2nd opinion and they informed us the compressor was out! I called this company to have them come back and re-inspect the unit on a "call back" call but they refused to do so! Very unprofessional and they do not know what they are doing. read more

The first HVAC company my Fidelity Home Warranty chose was LA Standard HVAC. The dispatcher is an ass on top of the fact that he refused to return when I told him the work they did a few days earlier failed to cool the house. Fidelity, with whom I usually have horrible claims experiences, actually transferred the job to Relaxed Heating and Air and I did not have to pay another $75. Sure enough, the compressor was down 5 lbs of Freon. Christopher came out and it was cooling within the hour. He was a great technician and a cool dude - perfect combo! Stay FAR away from LA Standard. read more

Originally, my issue with LA Standard HVAC arose because the original tech that replaced my compressor didn't do his job correctly. Not to mention I was charged $1,500 in order for them to replace the compressor. After 3 calls to the office and 3 visits by the same tech, he couldn't figure out why the house was not cooling correctly. Mind you, prior to the compressor being replaced, the house would get cold and in the low 70's/high 60's. Finally, I decided to reach out to another company via Yelp. The tech came out and said that there was not enough pressure and went into the house and noticed that the evaporator coil had a chunk of ice on it. He recommended that I have it replaced. Per his advice, I reached out to the home warranty and they sent out another company to diagnose. The new company was not able to accommodate my schedule so I called the home warranty back and explain to them that I was still having issues with my HVAC and it tied back to LA Standard. So they waived the $85 co-pay and called LA Standard to come back out. They sent the same tech out and he confirmed the evap coil needed to be replaced. After paying an additional $800 for the modification to LA Standard, they sent someone out to install the new evaporator coil. They sent out someone else after I've been pleading with the operator to send someone else prior and was just told that they can only send out the same tech because he's the only one that covered this area. This just proves that was total BS from the operator. So after the evaporator coil was replaced, I still noticed that the house was still not cooling. I called LA Standard again pleading and they finally sent out a new tech (Daniel) and after I gave him a synopsis of the problem, he discovered that there was not enough charge/coolant in the compressor. He put in 1.5lbs worth and immediately, I could feel how cold the air became. At one point, it dipped below 70 for the first time since the compressor was replaced. LA Standard then called me to set up a follow-up to make sure everything is working and after 10 days, Daniel came back and confirmed everything is working correctly. This could have saved me a lot of headaches and back and forth if they would have sent Daniel in the first place. This whole ordeal was in a span of 3 months right in the heat of summer. I feel the first tech was definitely not experienced enough and needed more training. If LA Standard would have granted my request for a 2nd tech's eye on the situation might have solved the issue. So the 2 stars is for the problem not being addressed correctly and the attitude I was getting from the operator telling me that he has sent out the tech 3 times already and he's basically doing it for free. I don't understand why he would say this to me especially since the initial issue was not resolved. They are, however, responsive and did seem to care. Just hope you get Jack on the phone instead of the other operator. If it weren't for the initial issue I had with them, I'd probably give them 3.5-4 stars. read more

Put in a used capacitor and caused my hvac to fail. I would recommend someone who warranties their work