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    La Sorella

    5.0 (1 review)
    InexpensiveDepartment Stores
    Closed 12:00 pm - 7:00 PM

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    9 years ago

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    Nordstrom Rack

    Nordstrom Rack

    3.0
    (132 reviews)
    3.9 mi
    $$

    Picking up my Nordstrom Rack online order was super quick and efficient. I just scanned my code and…read morewithin seconds, they brought out my items (except the boxes were so big, I had a moment where I thought I ordered the wrong thing). It looked like I had Santa's whole Christmas haul for an entire household. That said, I love the deals, especially the extra online discounts, and the ease of shopping online and picking up in store made the whole process seamless. My order even arrived a full week earlier than expected, which is always a win. It gave me plenty of time to try everything on and still make any necessary returns well ahead of schedule. No complaints here.

    It's the holiday season. I got lucky on one of the Sundays. I walked into this Nordstrom Rack Store…read moreand heard on loud speakers about the $10 off coupon on that day only. I quickly pulled out the app and bingo! I found it and bought a shirt for $2.98 on that day. I came back today and hoping to strike another luck. Not necessarily the coupon but I had a good experience on the clearance rack at the other Nordstrom Rack in Westchase. But there weren't any thing for me at this Galleria store. Then, I went to the shoe clearance racks but there weren't any clearance shoes. Ok. I found a couple of shoes with special tags on the regular priced racks. Ugh. So unorganized. Back in the summer, it was my first time here after shopped at Westchase Nordstrom Rack and really liked the merchandise. I found a shirt with price tag from Kohls. After I pointed it out to the dressing room attendant, she found a Nordstrom tag to put on there. Then upon check out, the cashier tried so hard to sell me the store credit card. I told her politely as I needed to pay off my current credit card debt before I would apply for their credit card. She said "I'll be watching you next time you come in. You're going to apply for the credit card." I stopped going there during the day.

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    Nordstrom Rack
    Nordstrom Rack
    Nordstrom Rack

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    Walmart Supercenter

    Walmart Supercenter

    1.5
    (184 reviews)
    1.9 mi
    $

    I'm too tired for snark, sass, or humor today, folx; and I only revise my reviews for typos. Here's…read morewhat I just emailed to Walmart corporate: To Walmart Customer Service, I am filing a formal complaint regarding a cashier at your Dunvale Road location (2727 Dunvale Rd, Houston, TX 77063) who I believe deliberately misled me into paying twice for an item I had already been charged for. Transaction Details: Date: February 21, 2026 Original Purchase: 7:07 AM, ST#02066, OP#000064, TE#14, TR#02259 Fraudulent Second Charge: Lane 14, same cashier Refund: 7:23 AM, ST#02066, OP#006325, TE#93, TR#05353 WHAT HAPPENED: After purchasing groceries and a vacuum, I reviewed my receipt and noticed voided items (rye flour and yogurt). The receipt format was unfamiliar to me. I'm accustomed to seeing voided items displayed as a double ring-up followed by a third line showing the same item with a negative amount, indicating that the extra ring-up won't be added to the total. Because I couldn't immediately confirm that the rye flour had been properly charged, and because the cashier appeared to have vision difficulties (she is cockeyed and wears glasses), I was genuinely concerned that she had made an error and might face disciplinary action for not charging me. Out of consideration for her, I returned to the cashier, who had since left Lane 14 and was speaking with other Walmart employees. I explained what I saw on the receipt. She agreed with my interpretation, walked to the Lane 14 station, and asked if I wanted to be charged for the rye flour. I said yes, believing I was helping prevent her from getting in trouble. She rang me up again for the rye flour and gave me a receipt. THE PROBLEM: As I was leaving, I realized this was the same cashier I remembered from when I shopped at this location regularly - from 2021 until I finally got fed up with employee behavior at this store. The behavior of yesterday's cashier during our transaction was unprofessional from the start: 1) When I politely asked "Could you please use these bags?" (referring to our reusable bags), she responded with "Open the bags for me". She never greeted us (I was with my son), and when she finally said something, it was this demand. 2) She then bagged our items on top of the plastic bag carousel instead of at waist level (where the plastic bags hang) so she could see properly, forcing me to assist her in doing her job. This unprofessionalism, combined with the suspicious second charge, made me question whether she had manipulated me by exploiting my concern for her wellbeing to get me to pay twice for something I'd already purchased. I asked the door attendants to review my receipt; and though they told me not to worry, I was starting to realize that this cashier got assy with me. I was so angry that I went to customer service to request a full refund for all my groceries. My son convinced me to explain the real issue to the customer service rep. That's when the rep checked my original receipt against what came up on his computer and confirmed that I had already been charged for the rye flour once. And that's when I confirmed for myself that the cashier had deceived me into paying twice for the same item. I say "deceived" because she's been employed at Walmart for at least five years. How has she stayed employed this long but not understand that my interpretation of the receipt was completely wrong? Anyway, I had to get a refund for the duplicate rye flour charge, money I never should have been charged in the first place. WHY THIS MATTERS: As someone who's been working in adult education for 20 years as an educator, I recognize when someone is deeply unhappy, and this employee's behavior suggests exactly that based on how she chose to interact with me. My main concern is that she's been in the same role for at least five years. Is she working here purely for financial reasons while her passion lies elsewhere? Has she turned down promotions you've offered her over the years? I already know the answers to these questions. Job knowledge alone isn't what moves an employee up the ladder. I remember her from years ago, and there has been zero improvement in her professionalism or customer service skills. Her conduct yesterday wasn't just rude. It was fraudulent. RESOLUTION REQUESTED: 1) Accountability: This cashier should face appropriate disciplinary action for deliberately misleading a customer into paying twice for an item. 2) Retraining: If she remains employed, she needs immediate retraining on customer service, receipt procedures, and ethical conduct. 3) Employee Support: Provide access to mental health resources for employees who appear to be struggling, as her behavior indicates deeper issues that affect her work. This was an exhausting and frustrating experience that wasted my time and could have cost me money if I hadn't caught the error. Can I please expect better from Walmart? Sincerely, [my name and contact info]

    OMG, I waited 20 minutes on the Lego aisle. I pushed both sides of the Lego's L10 & L12 and body in…read moresight. I asked as workers passed and they said I don't work over here. Overstood but also didn't help by at least paging someone higher up. I walked to electronics and nobody could help me and it was 4 people that worked in Walmart standing at the counter. I went back to the area and waited 5 more minutes before I went to find my friend. In the process she ended up asking for help. Glad that KAJSHA from cosmetics was willing to help! She did not hesitate to assist my needs. If I could give KAJSHA 5 stars and not Walmart as a whole I would! However, if you ever need assistance look for KAJSHA!

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    Walmart Supercenter
    Walmart Supercenter
    Walmart Supercenter

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    Macy's

    Macy's

    2.7
    (120 reviews)
    5.4 mi
    $$

    I generally avoid department stores, but my wife needed a dress and prefers to try them before she…read morebuys, so off to the mall we went. After a couple of other stops, we finished at Macy's because we knew that if no one else had what we were looking for, we'd find it there. We probably should have saved time and just started at Macy's. The team was extremely helpful, routing us to the right places and sizes, making recommendations, helping me find sale items, etc. Hoda was particularly helpful, helping my wife find appropriate sizes when the ones she picked didn't work (women's sizes are crazy, a number should be the same across all items) and getting us checked out in a timely manner. We came for one item and, thanks to a couple of sales, left with three. I probably won't have much use for the women's dress section again, but I'll be coming back to Macy's specifically because of the service we received.

    I feel completely misled by my experience at Macy's…read more During my visit on Mother's Day, a sales associate encouraged me to open a Macy's credit card and clearly stated that all purchases made that day would receive 30% off. Based on that promise, I applied for the card and completed my purchases. At checkout, I noticed the discount was not reflected on my receipt. When I asked about it, the associate assured me that the discount would appear on my statement later. I was not shown any terms, conditions, exclusions, or limitations. In fact, I was simply given a temporary credit card number and told to use it for my purchases to receive the discount. When my statement arrived, the promised 30% discount was nowhere to be found. Had the actual terms been explained clearly, I would have made a different decision. Customers should not be persuaded to open credit cards based on promises that are inaccurate or incomplete. This experience felt misleading and unprofessional, and it has seriously damaged my trust in Macy's.

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    Macy's
    Macy's
    Macy's

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    The Galleria

    The Galleria

    3.8
    (775 reviews)
    3.7 mi
    $$$

    Oh, The Galleria! My ex-husband is from Houston and I've…read morebeen to The Galleria many, many times. In fact, I started going long before I knew my husband. My dad also lived in Houston and we'd often do shopping or eating at the mall. My daughter (who is now 30) loved (& still does) skating at the ice rink during the holidays. It's a magically fun experience. The Galleria is always incredibly decorated for the holidays. I still get to Houston 1-2 times a year and always enjoy visiting The Galleria. The Galleria itself has not only the ice rink but office space, two hotels, lots of places to eat, and shopping. The retail offerings range from shops like H&M, Macy's, and Nordstrom to high-end luxury shops like Gucci & Chanel. We were there just a few months ago and it was just as fun and exciting as my first visit! Gang, there are so many stores here. Like crazy amounts (a few hundred). It's very large and easy to navigate and of course gets extremely busy during peak times. A must-visit for locals and tourists alike.

    Shopping can be hit or miss, and on this particular day, it was definitely a miss. My friends and I…read moreare dedicated bargain shoppers, and despite our best efforts, the Houston Galleria wasn't giving up any deals. With only about an hour before leaving Houston, our shopping mission was more of a speed run than a leisurely browse. Even without scoring any purchases, the Houston Galleria remains an impressive destination. The moment you step inside, you experience bright lights, multiple levels of stores, and a steady stream of shoppers that create an energetic, bustling atmosphere. Beyond shopping, the mall offers entertainment options such as its iconic indoor ice-skating rink, making it easy to spend an entire day there. One of the Galleria's biggest strengths is its variety. Luxury retailers like Chanel and Louis Vuitton share space with more accessible brands such as Banana Republic and American Eagle, offering something for nearly every budget and style. Whether you're on a focused shopping mission or simply window-shopping, there's plenty to explore...even if, in our case, we left empty-handed. The dining options are equally diverse, ranging from food-court favorites to sit-down restaurants like The Cheesecake Factory and Shake Shack to Chic-fil-a. While we didn't find the bargains we were hoping for, our fast-and-furious shopping adventure was filled with laughter and great conversation, and the kind of fun that comes from spending time with good friends. Sometimes spending quality time with friends is the best find of all.

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    The Galleria
    The Galleria
    The Galleria

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    La Sorella - deptstores - Updated July 2026

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