La Palm Nail & Spa
Services - La Palm Nail & Spa
Manicure
Manicure and pedicure
Nail fill-in
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Guess I should've listened to the reviews. I got a shellac pedi, tip for big toe that broke, callus scrub and a basic polish change for $80. my pedicure was perfect my hands horrible. I didn't get a chance to post this on the next morning but I got my services 6/16. They asked me to pay before my hands were polished and no one else was doing that so I found it very odd but who knows. The atmosphere is cute nothing to brag about. Cleanliness is a 7/10, the staff is very friendly. If I returned it would have to be for something they specialize in AND I need an itemized receipt lol
I asked for the basic pedicure and then removal of acrylics. They charged me incorrectly on both. The menu says 14.99 for removal of nails acrylics. Mine did not have polish. I was charged $16. Then the basic pedicure was not $31 on menu they had showed me.
so i went to this salon to get a pink french tip with powder. the lady that was gonna do my nails was suggesting me to do shillac and i wanted POWDER but she was kept on telling me to do shillac because its EASIER!!! I asked if there's anybody els that can do it so i had to wait over 30 min for somebody else to them. The second lady was nice but my nails been breaking from the middle and it hasn't been 2 weeks. i got them done on the 11th and went in after a week to get a nail fix and i saw a crack on another nail so i asked the lady if she could put a layer of clear powder on it but she was refusing so!! lidk whyyyy so she calles her coworker and shes comes and tells me if we put clear powder on it it will cover the pink color so you have to take the whole nail off and redo it!!!! How does that make any sense??? if its CLEAR powder how is it gonna cover the pink color???anyways after all she did put the clear layer and charged me $6.99 to fix one nail. but why would they give customers such a hard time for simple things i felt very unwelcomed and will not be returning to this place ever again.
Update: Do not go to Laura. The first time she did my nails, they looked nice but she left the acrylic rough around the cuticles. This time she messed them up completely. The acrylic was messy and they already fell off. It's been less than week. Seriously, wth? My nieces press ons last longer than that! The other ladies did good and I'll still return, just not to her. I was a little worried to try a new place, especially in the mall. I'm glad I did! I love the color choices and I love the way they came out. I like the natural look. I asked that they make my nails look like my own nails, they nailed it!! I have a regular salon I go to but this is easier because my husband and kids can walk around the mall while I get them done. I'm posting a picture of my beautiful nails.
I wouldn't return here, I've never had an issue with them looking weeks old after a or two day at other salons. I will admit that I tend to mess with my cuticles do to anxiety but other salons usually clean it up. Staff was friendly and service was FAST but wouldn't recommend, at least not for acrylics.
Still amazing as ever. I will only go to Trish now she's done my manicures for over 3 years! I always get exactly what I want & she always ensures I'm happy with the results. Even when her books are full, she'll fit me in! Amazing work & genuine soul.
I always come to this place bc it's affordable and also they do a fast job and USUALLY always do a good job. I feel like you get lucky on who does your nails. If you get a good lady then your experience is great if not then GOOD LUCK. You can tell management anything and they don't care. They are more quantity then quality FOR SURE. They aren't there to converse they just do your nails (& when I say nails I mean just nails, they do not do NOT focus on the cuticle not massage or anything just nails, unless you're doing a pedi then they give you a 2-5 min massage). Just keep in mind it's more of a convenience thing. You're not going to feel like a queen or anything it's just getting your nails done and that's it. The lady today did my nails and I had a bad experience with her she freaked out when I told her I wanted square shaped after she began cutting into pointy shaped. She had NOT asked me. My nails look sloppy and I was looking forward to having pretty nails for my birthday... She ended up cleaning up her attitude after I told her it wasn't my intention to make her feel angry but she wasn't doing my nails the way I wanted to. Either way wouldn't recommend Timmy. Pedicures are good I really like getting My pedi there bc it's fast and super affordable ($22 for regular nail polish) again they don't go all in in detail in the cuticle but it's still good. I will most likely go back bc it's so close to my house and they are fast I hate sitting for more than 1 hour. But ima just make sure not to get Timmy.
BLACK LIVES MATTER! RACISTS! DISCRIMINATORY! HORRIBLE CUSTOMER SERVICE! I am a Principal at a nearby school if that helps understand how real this post is and how much I want to protect others from the emotional distress I experienced today. Do not come here if you are black or brown. They have countless times had very aggressive and unprofessional encounters with people of color who are Black or Hispanic or basically not Asian. I have been going here for years and today I was extremely discriminated against for no reason. The manager begged me to not leave a bad review because she knew how racist and how discriminatory my experience was today. The manager was trying to find a girl to do my nails and the girl that she assigned basically didn't even make eye contact with me and was telling the girl next to her something in their language around not doing my nails so the manager took me to another chair and found somebody else. She also refused to do my nails as well and I only know they refused after I spoke to the manager before I left without my nails done. As you can see in the picture, they took off my old nails and that's how I left. The manager was basically managing the front desk with the new clients coming in and taking my nails off and offering to do my nails for 50% off because none of the girls wanted to do my nails. I was confused as to why she was doing my nails and managing the desk with so many open nail techs. They were literally doing the nails of walkins after me. I asked the manager why the nail tech she first assigned did not want to do my nails and this was a girl at the table number 21 today May 8, 2021. She said she doesn't know and I told her I never did anything to her the last time she did my nails, but just had her redo two nails that had holes from the powder and that's it. I was very professional and very neutral when I asked her to redo them just like anyone would that would have a messed up nail or if they were getting their hair done and it was not done right you have the person redo it. I even left her a tip last time and everything. The Manager told me that basically the other girls were not going to do my nails because this girl doesn't want to do my nails and she apologized profusely about it. The manager asked me to do my nails 50% off and then asked me if I wanted to come Monday and she would do my nails for free. They basically knew they messed up and I told her no thank you I was going to leave a bad review but I am so hurt by this all because I am a principal at a school and I deal with people all the time and I would never leave a customer feeling like this. I understand if I was rude, but I literally have been polite and loyal for years. It was very disturbing to the point where I am considering filing a discrimination lawsuit. I honestly know that if I was a white woman this would have never happened. They literally bounced me from chair to chair and were super rude. The manager was very sweet and trying her best to deal with her nail techs, but she was trying to buffer what the nail techs were saying and doing (discriminating against me for no reason) which was basically refusing to service me even though I've been there for years and have had almost every single girl in there do my nails before and basically this new nail tech got in her feelings off of a normal interaction last time that was not disrespectful at all and caused everyone to not do my nails today. I feel very hurt and this is an example of discrimination and I would never recommend anyone of color going to this place they are super rude and the customer service is horrible!
I went to get my nails done yesterday and paid $120+ $20 tip all for my nails to last a few hours. If I'm paying that kind of money I expect my nails to last more than 24 hours! I tried to go back today to get them fixed but they closed early. Will try again tomorrow for a third trip out there, hopefully they don't give me a hard time about fixing them. To be continued... Update; I did get them redone finally but then some of the other nails started lifting after a few days. I decided to get them all removed and start over. Are usually get a refill only one time and then do a new set the next time. I went to a different place this time to see the damage. Four of my nails are starting to turn green. The nail tech suggested I cut them all off and let my nail bed rest. This has never happened to me before and I have been coming to La Palm nails for a while now. They've done a lot of damage to my nails and I will not be returning.
Can in for a gel manicure during my lunch break and I was not dissociated! I was in and out in less than 30 minutes and my nails look fabulous! I didn't get my technicians name, but she was extremely friendly and did an incredible job. The ambiance was nice and the vibe was just want you would like when you go in for a nail appointment. Before tip, my manicure was $26. I will definitely be back! read more
4 days ago
This was a disappointing experience. I stopped by this salon on a whim, I expected at least basic decent service at the galleria mall but I won't go here again. The tech did not seem happy or friendly despite me being polite and kind. I asked from the start if I needed to pick out a color, so I could have time to look. She just nodded but didn't bring me the color book, I had to rush to pick out a color in the moment when she was done scrubbing my feet while she waited, and I ended up getting a color that didn't look good. When asked twice to make the nails an oval shape, she didn't understand the word or didn't care, and cut them straight across, lopsided and uneven. I had to cut them when I got home. She did a sub par job on my cuticles and didn't fully trim them, but the parts she did cut were cut too deep and left small nicks. There was paint on my skin, and the nail bed was not fully painted. Apparently I didn't pay enough to use the UV nail dryer, either that or it was broken. I sat for 20 minutes letting my nails dry. When it was time to leave the tech ignored me, didn't help to get the spacers off my toes or help me out of the chair to get my shoes. She wasn't busy with another customer, so there wasn't really any excuse. It was really hard because I was trying not to mess up my wet polish while bending over in the chair to get my sandals. All the pedicures I've gotten in my life, the tech has always helped with taking off the spacers. I left her a full 20% tip before this, so I'm not sure why she couldn't be bothered. I could excuse the lack of customer service if my nails looked great, but they looked like an at home nail job, not professional. I got the overall feeling that they were upset I didn't pay for a more expensive pedicure, but even with a basic pedicure, there's a certain standard that they failed to meet. I do not recommend this place. read more
2 years ago
3 years ago
Guess I should've listened to the reviews. I got a shellac pedi, tip for big toe that broke, callus scrub and a basic polish change for $80. my pedicure was perfect my hands horrible. I didn't get a chance to post this on the next morning but I got my services 6/16. They asked me to pay before my hands were polished and no one else was doing that so I found it very odd but who knows. The atmosphere is cute nothing to brag about. Cleanliness is a 7/10, the staff is very friendly. If I returned it would have to be for something they specialize in AND I need an itemized receipt lol read more
11 months ago
4 years ago
I alway go to this place. Dona.. She did good job for me. I tell all my friends go see her. read more
1 year ago
4 years ago
I asked for the basic pedicure and then removal of acrylics. They charged me incorrectly on both. The menu says 14.99 for removal of nails acrylics. Mine did not have polish. I was charged $16. Then the basic pedicure was not $31 on menu they had showed me. read more
2 years ago
7 years ago
5 years ago
so i went to this salon to get a pink french tip with powder. the lady that was gonna do my nails was suggesting me to do shillac and i wanted POWDER but she was kept on telling me to do shillac because its EASIER!!! I asked if there's anybody els that can do it so i had to wait over 30 min for somebody else to them. The second lady was nice but my nails been breaking from the middle and it hasn't been 2 weeks. i got them done on the 11th and went in after a week to get a nail fix and i saw a crack on another nail so i asked the lady if she could put a layer of clear powder on it but she was refusing so!! lidk whyyyy so she calles her coworker and shes comes and tells me if we put clear powder on it it will cover the pink color so you have to take the whole nail off and redo it!!!! How does that make any sense??? if its CLEAR powder how is it gonna cover the pink color???anyways after all she did put the clear layer and charged me $6.99 to fix one nail. but why would they give customers such a hard time for simple things i felt very unwelcomed and will not be returning to this place ever again. read more
9 years ago
Update: Do not go to Laura. The first time she did my nails, they looked nice but she left the acrylic rough around the cuticles. This time she messed them up completely. The acrylic was messy and they already fell off. It's been less than week. Seriously, wth? My nieces press ons last longer than that! The other ladies did good and I'll still return, just not to her. I was a little worried to try a new place, especially in the mall. I'm glad I did! I love the color choices and I love the way they came out. I like the natural look. I asked that they make my nails look like my own nails, they nailed it!! I have a regular salon I go to but this is easier because my husband and kids can walk around the mall while I get them done. I'm posting a picture of my beautiful nails. read more
4 years ago
I wouldn't return here, I've never had an issue with them looking weeks old after a or two day at other salons. I will admit that I tend to mess with my cuticles do to anxiety but other salons usually clean it up. Staff was friendly and service was FAST but wouldn't recommend, at least not for acrylics. read more
5 years ago
Still amazing as ever. I will only go to Trish now she's done my manicures for over 3 years! I always get exactly what I want & she always ensures I'm happy with the results. Even when her books are full, she'll fit me in! Amazing work & genuine soul. read more
8 years ago
I always come to this place bc it's affordable and also they do a fast job and USUALLY always do a good job. I feel like you get lucky on who does your nails. If you get a good lady then your experience is great if not then GOOD LUCK. You can tell management anything and they don't care. They are more quantity then quality FOR SURE. They aren't there to converse they just do your nails (& when I say nails I mean just nails, they do not do NOT focus on the cuticle not massage or anything just nails, unless you're doing a pedi then they give you a 2-5 min massage). Just keep in mind it's more of a convenience thing. You're not going to feel like a queen or anything it's just getting your nails done and that's it. The lady today did my nails and I had a bad experience with her she freaked out when I told her I wanted square shaped after she began cutting into pointy shaped. She had NOT asked me. My nails look sloppy and I was looking forward to having pretty nails for my birthday... She ended up cleaning up her attitude after I told her it wasn't my intention to make her feel angry but she wasn't doing my nails the way I wanted to. Either way wouldn't recommend Timmy. Pedicures are good I really like getting My pedi there bc it's fast and super affordable ($22 for regular nail polish) again they don't go all in in detail in the cuticle but it's still good. I will most likely go back bc it's so close to my house and they are fast I hate sitting for more than 1 hour. But ima just make sure not to get Timmy. read more
6 years ago
5 years ago
5 years ago
BLACK LIVES MATTER! RACISTS! DISCRIMINATORY! HORRIBLE CUSTOMER SERVICE! I am a Principal at a nearby school if that helps understand how real this post is and how much I want to protect others from the emotional distress I experienced today. Do not come here if you are black or brown. They have countless times had very aggressive and unprofessional encounters with people of color who are Black or Hispanic or basically not Asian. I have been going here for years and today I was extremely discriminated against for no reason. The manager begged me to not leave a bad review because she knew how racist and how discriminatory my experience was today. The manager was trying to find a girl to do my nails and the girl that she assigned basically didn't even make eye contact with me and was telling the girl next to her something in their language around not doing my nails so the manager took me to another chair and found somebody else. She also refused to do my nails as well and I only know they refused after I spoke to the manager before I left without my nails done. As you can see in the picture, they took off my old nails and that's how I left. The manager was basically managing the front desk with the new clients coming in and taking my nails off and offering to do my nails for 50% off because none of the girls wanted to do my nails. I was confused as to why she was doing my nails and managing the desk with so many open nail techs. They were literally doing the nails of walkins after me. I asked the manager why the nail tech she first assigned did not want to do my nails and this was a girl at the table number 21 today May 8, 2021. She said she doesn't know and I told her I never did anything to her the last time she did my nails, but just had her redo two nails that had holes from the powder and that's it. I was very professional and very neutral when I asked her to redo them just like anyone would that would have a messed up nail or if they were getting their hair done and it was not done right you have the person redo it. I even left her a tip last time and everything. The Manager told me that basically the other girls were not going to do my nails because this girl doesn't want to do my nails and she apologized profusely about it. The manager asked me to do my nails 50% off and then asked me if I wanted to come Monday and she would do my nails for free. They basically knew they messed up and I told her no thank you I was going to leave a bad review but I am so hurt by this all because I am a principal at a school and I deal with people all the time and I would never leave a customer feeling like this. I understand if I was rude, but I literally have been polite and loyal for years. It was very disturbing to the point where I am considering filing a discrimination lawsuit. I honestly know that if I was a white woman this would have never happened. They literally bounced me from chair to chair and were super rude. The manager was very sweet and trying her best to deal with her nail techs, but she was trying to buffer what the nail techs were saying and doing (discriminating against me for no reason) which was basically refusing to service me even though I've been there for years and have had almost every single girl in there do my nails before and basically this new nail tech got in her feelings off of a normal interaction last time that was not disrespectful at all and caused everyone to not do my nails today. I feel very hurt and this is an example of discrimination and I would never recommend anyone of color going to this place they are super rude and the customer service is horrible! read more
5 years ago
I went to get my nails done yesterday and paid $120+ $20 tip all for my nails to last a few hours. If I'm paying that kind of money I expect my nails to last more than 24 hours! I tried to go back today to get them fixed but they closed early. Will try again tomorrow for a third trip out there, hopefully they don't give me a hard time about fixing them. To be continued... Update; I did get them redone finally but then some of the other nails started lifting after a few days. I decided to get them all removed and start over. Are usually get a refill only one time and then do a new set the next time. I went to a different place this time to see the damage. Four of my nails are starting to turn green. The nail tech suggested I cut them all off and let my nail bed rest. This has never happened to me before and I have been coming to La Palm nails for a while now. They've done a lot of damage to my nails and I will not be returning. read more
8 years ago
Now i remember why i stopped coming here. They r more concerned about quantity than quality. The woman that took care of me (table 16) could not get me out of her chair fast enough. She did not file correctly and she did not bother to clean the excess nailpolish after painiting them. Told me to go to dryer and did not bother to turn machine on. I bet if i wanted shallac or mani and pedi she would have taken her time. I was not a money maker to her. I got home and took the polish off. What a waste of time and money. If u go ask for lady at table 2.. only reason worth going. read more
7 years ago
5 years ago
7 years ago
Probably the worst I been to so far, I posted three pictures of the rushed job she did. Shellac White tip. And my fiancé wanted to a manicure as well and waited over 20 mins when there was people available. So he ended up not getting a manicure. Oh and by the way this was my wedding nails read more
5 years ago
6 years ago
Self explanatory ... Lady was really nice, but she did not clean up around the finger after polishing. She also cut me... The girl at the front desk was also kind of rude. read more
8 years ago
9 years ago
Linda is an okay manicurist. Although, she fucking cut my finger & left white stuff under my nail!!! read more
6 years ago
My nail tech started off really sweet and nice. I needed a refill and to fix a broken nail. After putting on the top for the broken nail and after the order was applied she started on my shape, asking me what shape I wanted. I told her I wanted it to be between stiletto and almond shape. She says she didn't quite understand so I should her a photo reference. She proceeded with the wrong shape after I tried to give her direction. I looked at my index finger where the broken nail was fixed and the nail was put on crooked. I asked her to file out the other way to make it not look crooked. She basically tells me my finger is that way and that's the way she knows how to do it. I told her I didn't come in with a crooked nail so I'm not leaning with a crooked nail. She takes the nippers and clips off the nail and starts again. I'm annoyed and ready to go at this point, trying to hold back tears because the customer service was just awful. She puts a new nail on still wrong shape so I just told her to stop. Didn't even let her put the gel top coat on because I'm going to my regular nail lady in the morning to get them fixed. read more
3 years ago
5 years ago
7 years ago
19 years ago
9 years ago
Be prepared for your nail technician and a coworker to try to sell you more than you want. If they would do a good job on the regular, basic stuff, I would go for the other options, but it's simply not worth it. I only go here for emergencies, other than that, I avoid it at all costs. read more
I've walked by this place many times & thought who the heck would come to a nail salon...in a mall? I can not imagine the cluster-f it is to find parking & schlep my rather cute butt into this place. And after my horrible experience recently, I can not imagine going through this gauntlet just to get a very sub-par manicure. The place is acceptably clean, packed to the gills with tables & salon chairs and what the hell is a refrigerator doing in the main room of the salon. I'm not talking about a small one that you can tuck under the counter this puppy is as big as the monster I have at home. I was at the mall running errands and getting myself "gussied up" for H's high school reunion dinner. I looked at my nails and decided I needed a manicure so I headed over. The place was hopping but I was able to see someone quickly. I chose a color & my manicure began. If you call it that. I was given hardly anytime to soak my hands, the tech barely trimmed my cuticles, the massage was crappy & the polish application....well let us just say that my 13 year old nephew could have done a better job. No wait. I could have done a better job applying the polish with my feet & blindfolded. I didn't even wait for them to dry. I rubbed off the polish & headed over to Ella Nails which I should have done in the first place. Stay away from here, this place really SUCKS. And I mean way past donkey-balls sucking. BTW, this place is called La Palm not LaPlam. read more
13 years ago
This place is clean and the people are friendly. I'm glad my aunt told me about Cathy she's so good read more
15 years ago
12 years ago
I LOVEEEE the way Mandy did my nails! Great customer service. The man at the front was extremely helpful and I got into my pedicure quickly! And this was my first time doing coffin style nails and she was phenomenal! I will definitely be going back! read more
15 years ago
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More info about La Palm Nail & Spa
303 Memorial City
Ste 847
Houston, TX 77024
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(713) 932-9956
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