Family of 7 always come here but won't be coming back after our visit on Sunday, November 3rd 2024 evening time.
I believe the employee " Nadeen" or whoever the girl training was. Was told by the other employee to sniff my dad's pomegranate juice while it was in his cup. Which also tasted watered down ( we've gotten it several times" also just had a weird taste like it was bad. The employee then turns her back towards the corner and we could swear she took a sip of the juice to try it. Later when I brought up the issue I was told the employee was told to smell it to see if it was " good"... what about being sanitary?!! I hoped the manager would investigate the issue to see if she took a sip, then put a lid but they didn't seemed to considered. Then, my mom was served coconut icecream instead of the Ashta flavor. When she told the staff, they didn't believe it. The heavy set girl employee starts smelling my mom's icecream not kidding!! And stirring the icecream with my mom's spoon to see the flavor. Then they noticed it was indeed the wrong flavor like what?! Just change it the first time! Your mistake! The ice-cream was melting rapidly like water. My brothers ice-cream was also melting and the napkin they put was stuck all over the cone. He threw away the cone and asked for a cup instead, same with my mom.
This neveeeer happens like I said we always come.
This time the stafff was just really nasty. Touching their phones and faces then the icecream. Attitude problems, not professional at all. Highly disappointed.
They gave us an item worth 7$ for free for the inconvenience, but we never want anything again especially for health concerns. No way everyone's order was a fail except the mini pancakes..maybe open a mini pancake shop instead. read more