Good icecream, absolutely terrible service. I have been to many icecream shops around laval and montreal in the summer season and none have been more inefficient than this one, hands down. I went at exactly 9pm tonight (Saturday night) and there were 4 employees. There was a decent line of customers but nothing out of the ordinary and not terribly busy by any means. It took exactly 20 minutes standing in line to get 3 cones when there was minimal traffic; unacceptable. The two girls serving were constantly looking into space, one even dripping chocolate everywhere because of her spacing out. The one serving us couldnt remember 3 cones so we started with 2 and she could only remember 1 and then told the cashier we had 2 instead of 3. They were very slow, taking their time, and there was no functioning conveyor system at all. My parents actually said that despite it being good, they would rather take their business elsewhere because its clear the employees didn't care about efficient service and they didnt have proper training (and they aren't kids). My parents are willing to give it another chance but if it continues like this then we'll stick to the myriad of other icecream shops in the area. read more