We were a party of three and our experience was great. Each one of us was accommodated by our waitress, Denise who was thoughtful and made sure we got drink refills, if we thought our food was good, etc. La Autentica is always my first choice when me and my family want Mexican food, and this visit definitely reinforced my opinion. Also I recommend the burrito mexicano its great. read more

Denise provided exceptional, friendly service. We were seated quickly and food was served quickly as well. Food was delicious, especially salsa and guacamole. read more

Christiano was very attentive and gave us great service. The menu has great selections and the food was amazing!

Went to Hickory La Autentica Friday night for a friend's birthday. The room was reserved and Alondra was our waitress and she was absolutely amazing. We had 15 in our party and had not one issue. Keep up the amazing work Alondra read more

Great wait staff BUT NO REFILLS ON THE AGUA FRESCA???? DIABOLICAL. According to my date the ceviche was delicious & for me the carne asada was juicy & tender (I like it better charred) and the sides were just alright. read more

La Autentica - Ceviche - Mexican Near Me - Hickory, North Carolina

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Great Mexican spot! Chori Pollo and ACP are my favorites. Lots of food & flavor. They have delicious large margaritas (raspberry is my favorite)! The wait staff is very attentive to filling chips, water, etc. They tend to have plenty of tables, parking, and are quick to make your meal. My only complaint are the small, uncomfortable booths. We were very squished in the booth because of how close the table sits to you (we are average sized people). We plan to not sit in the booths in the future. read more

First impression was WOW, this place is big, pretty and clean. I mean, REALLY nice. They were super busy, Friday night. We were seated immediately. 'Lito was our server and he made us very happy. Efficient and friendly. The food... Fantastic. I hadn't had Jalisco style food in a very long time and I miss it very much. I lived in San Diego for a long time and also worked in Mexico a few years ago. The Jalisco Chicken is a touch salty but delicious. The Carnitas is WONDERFUL. Tender, juicy, perfect. The ONLY thing I would change about this place would be to add ALBONDIGAS to the menu. Thank you for a great meal and very pleasant visit. Oh, and the Horchata is also very good. read more

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This restaurant is so good, we got Fajitas Texanas for two, great flavor, my kids got shrimp and fries and rice and beans. The music is great. They have a robot that brings out the food, looks like a cat. The waiter was so good, kept our drinks and salsa filled up. Inside the restaurant was so cool, the mirror make the place look much bigger than it is. read more

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Food is always fresh and delicious. My father and I eat lunch at least once a week, and they always accommodate his mobility issues. Denise is always spot on with our requests, and has our order nearly memorized. LOVE the spicy salsa and salsa verde, and I'm hooked on the Pollo Loco. read more

Denise gave us excellent customer service very welcoming will definitely come back to see her next time we are in town

Good service, even a robot delivers food, kids may enjoy. We had a very attentive server, the food was flavorful and large portions. The spacious dining area was clean and has many seating options for possibilities of large tables and willing to move two tables together, as well as a private area for bigger groups. We were a group of six, we were all served at the same time. Food was delivered on hot plates. Guacamole is fresh with chunks of avocado and fresh cilantro. Worth a drive from Blowing Rock. Would recommend read more

We have been here many times and have always been impressed with the service and the food. Today however was different. To be clear we have no complaints about the service at all. Our waiter was great! We ordered the lunch Taco De Asada and were very disappointed because of the meat in the Taco. My wife loves this but not this time. I ordered the same lunch that she did and the meat in both of our meals had chunks of grizzle and fat. There isn't a lot of meat in these anyways and no complaints about that, but having to remove the grizzle and fat from our mouth was not what we were expecting hence the 2 star review. Not sure if we'll be going back or not yet but this was bad and we won't be going back for a while. It's a shame because we really like this place. read more

Stopped in for a weekday lunch with my wife and daughter. Our server was brand new and in training, and the server training her was very careful to make sure we got exactly what we needed while also allowing the new server to learn. It says a lot about a place to see them pouring time into training their staff while making sure service is still a high caliber. While the menu looks like a typical Mexican restaurant, I found everything to be a step above. From the complementary chips and salsa, which included fresh chips and a delightfully spicy hot salsa in addition to the milder salsa, to the clearly fresh chicken in our dishes, it was nice to see the exceptional quality in everything they did. The inside is spacious, and ideal for small parties and big groups alike! This is a place we'll definitely be back to soon! read more

We have eaten here since the restaurant first opened and have not had a bad meal yet . Our waiter today Christiano was super and the food was great as usual . When we visit other places there is no comparison . Give them a try for some great food and service . read more

The food was good. My son ordered a burrito that was huge, he couldn't finish it. I had the lunch chimichanga which was just enough for me. read more

La Autentica - I can't remember which burrito this was but it was huge. - Mexican Near Me - Hickory, North Carolina

A big place that feels welcoming and cozy. Probably because the staff was so very friendly and attentive. Tamie to our bartender made the most perfect skinny Margaritas and the mgr checked on us throughout the evening making sure we we happy with her food recommendations. the chilie poblanos were perfect and the food came hot and well presented. The complementary chips and salsa were warm and the salsa was the right amount of well seasoned heat. The mgr had her daughters name on necklace so I didn't catch it but she and Ramiro made us feel at home and we can't wait to go back read more

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Super clean, friendly staff, and amazing food. Lots of options and fast service. Astridt was our server and she was phenomenal. We will definitely be back. read more

Food is good and was served relatively quickly That is why I'm giving two stars. The service and waste staff are not. We went in and sat at the bar and were completely ignored for 10 minutes with only three people at the bar. Bartender was in a conversation with someone else, saw us walk in and would not pause her conversation to simply get us a menu and take our drink order. When she finally did acknowledge us 10 full min later, she made excuses of how she saw us and had menus in her hand, but was in a conversation that she "could not rudely walk away from". Seriously...... Just tell the folks you're in the conversation with to please excuse you for a moment so you can get a menu to a new guest and take their drink order and you will be right back. From there other than the quick food to the table service, we were completely ignored thereafter. Offered no drink refills, never saw our waitress again, and after we finished, our dinner, had to sit and eventually ask a different waitress to bring us our check. I hate that we had this experience because the food was good, but poor service will kill a restaurant quicker than bad food. Best of luck. We won't be back. read more

Hello concerned citizens, I just wanted to tell you about a terrible experience me and my wife had at the La Autentica restaurant on Hwy 321N in Hickory, NC this weekend. First of all the hostess seated us at a booth with a very dirty tabletop, so I asked a waitress passing by the table if she could get someone to wipe the table off. So she went and got a cloth to clean the table with. The problem with that was she was trying to wipe off the table with a dry cloth and only smeared the dirty tabletop and made the matter worse. So I asked for a manager to come to the table, she never came. I asked another two servers to please get a manager. And after the third attempt the owner/manager came to the table, and rudely said "what is the problem"? There is two ways to handle a problem either a nice way or a rude way. And she chose the rude way. She was trying to find out what all the commotion was about! The commotion was that no one speaks English at this restaurant and no one knows how to clean a table that should have been cleaned properly before we arrived. And no one knows how to get a manager for the customer.we never talked to our waitress and don't have a clue who she was? But we were not happy with a very very rude owner/manager that doesn't know how to take care of her customers her name was Viviana. Viviana you lost two dedicated customers tonight that have chosen to eat at your restaurant since you have opened up. But not after tonight, we will let our friends and neighbors know about your rudeness, and hope others will go to another restaurant to be treated with kindness and respect. This is my personal opinion and thanks for a lousy experience. read more

We were so glad to see this beautiful building occupied once again. We arrived, and there was a 20 minute wait, so we headed to the bar for some delicious margaritas. We were offered chips and three salsas to enjoy while waiting. The bartender was great. Once seated, our server Eileen was awesome. We ordered and had a great dinner with plenty of leftovers. We enjoyed our visit and definitely will return. Our friend ordered the margarita flight. It looked amazing. I wish I had taken a photo. The restaurant was packed, and people seemed to enjoy the restaurant as much as we did. read more

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The staff and service are off the charts, as well as the bar and atmosphere. As a pescatarian, I have been able to find several tasty dishes. And also have plenty of food to take home. read more

La Autentica - Wonderful bar! Coconut Margarita! - Mexican Near Me - Hickory, North Carolina

The staff was great all very nice...the tea was good that's very important...the food was awesome we will be back

Some of the best salsa! I love how they give you both the hot and mild! Food was good. Great service at the bar and the robot is awesome!! read more

La Autentica - Chicken Chimichanga - Mexican Near Me - Hickory, North Carolina

We went for Dinner.The waiter could not understand what we would ask him.The language barrier was so bad...We ask for bean dip in the small round dish same as the salsa!He brings out a cheese dip.Totally wrong! Next He literally brought a small platter of beans. Had to ask for refills of Tea,water... The Atmosphere is Great do not get me wrong! He made soooo many mistakes...The food was barely warm and the enchilada shell was difficult to cut with a knife.Barely any meat inside these enchiladas Then when we went to talk up front to somone about the extra charges the girl up front said the bean dip was an appetizer! Lol.Not on their menu! The waiter came up and started talking in Spanish to the girl... They were defensive, arrogant super rude .They looked at us and said we are right you are wrong! We said we will not be back and the managers said we do not care! Horrific service,over charged! Speaking to each other constantly in Spanish! Obviously disrespectful to Americans! They chose to argue instead of resolving anything. Unbelievable experience! read more

The restaurant has a nice atmosphere, but that is not enough to make up for the poor service we received during our visit. Food quality is average at best and certainly not worth the money. The biggest problem being the lack of communication due to the language barrier. Many mistakes were made during our visit and we ended up being up charged for something that normally comes with the meal(i.e. bean dip). That being said, we ended up paying for a bean dip appetizer that was never ordered. Also, the server randomly brought out cheese dip that we sent back and were still charged for it at the end of the meal. When we went to pay, we brought this to their attention only to receive an incredibly rude response by the lady manager and our server saying that that's the way it is at this restaurant and they would not be taking anything off of our bill. Needless to say, we will not be returning to this establishment ever again. The arrogance and absolute disrespect we received is inexcusable! read more

This place is Amazing!!! The food was Great, The service was even better! The robot was cool to watch bringing out food for some tables!!! I believe this is my new favorite Mexican Restaurant! We went for lunch, but I will definitely be back for Dinner sometime soon!!! read more

Good food at a decent price. We ate lunch and ordered from the lunch menu. It was filling and service was quick.

The food spices are way off. I didn't like the enchiladas. The robot is cute and the restaurant is beautiful. I had the shrimp but I tasted something sweet in it. read more

Food was tasty but the value for the money was not there, I got the fajitas and there was 2 times the veggies than there was meat. With my fajitas I was supposed to get tortillas, when those never came out I asked the server for them, no problem. At the end I look at my check and he had charged me for the tortillas. All around far from the best Mexican food in Hickory. The only cool thing is seeing the robots that bring out the food. read more

We were pleasantly surprised at the excellence of service and variety of food and drink options for our party of eight. The decor is fun and mostly tasteful. We will return. read more

Just left La Authentico what a beautiful place, our server Junior was on top of everything and checked in on us. We will be going back. Nachos were 10.75 and we were very full read more

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Start with positives, the building is great, and the service was quick and attentive. We had a traditional margarita, obviously made with a mix so quite sweet. Then we had the ACP, and the carnitas dinner. The ACP the Chicken tender but there barely any sauce, and the sauce we found was very milky and super thin, so overall dish was very dry. The carnitas dinner was bland and not balanced over 2/3 of plate is rice and refried beans more rice than beans the last 1/3 was lettuce and the carnitas, the tortillas we gummy from being steamed to long so they completely stuck together. Unfortunately overall it just ended up being an adequate chain restaurant, not the worst but certainly not close to the best. read more

We went here for the first time for my husband 's birthday. Our waitress was very sweet and prompt, but not overly so. The food was delicious. We will definitely come back again read more

The food was sub par, even for what it was. Chicken enchiladas managed to be very dry, the sauces are straight out of a can and beans & rice were bland and dry. Service was fair, if a bit overwhelmed read more

Absolutely beyond disgusting and offensive to Mexicans everywhere. There should never be ground beef or canned cheese sauce on our food, the rice was definitely boxed and they put a milky gravy like substance on the thing they called an enchilada that was not edible. I went with my family of four all who will eat anything and they were all disgusted. I just don't understand how you could mess up such basic staples that poorly and charge $22 a plate. I wish I could sue for defamation. read more

Incredible food, fair pricing, and robots bring your food out. Yeah, I said what I said. Great atmosphere, not too loud, and it's really cozy, if you're picking up what I'm putting down. You won't be disappointed read more

Food is outstanding....no matter what I order it is as good as the last the chicken is so moist...service is always great with a smile, love the robot waiter, it can be romantic by the fire or can be celebrating with family..love this place and the staff... read more

I wasn't impressed at all by the way that food was made. The seasoning. I could have easily made at home and the food wasn't worth the money spent read more

It was over a very good experience. I didn't receive my change out of a $20 I gave with the receipt. So I was took by $15. So be careful what you give the waitress. The margaritas are the best in the area and the food actually had a good flavor. We will be back and careful. Nice atmosphere and clean. Very little wait time. Courteous staff. We ask about the differences in taquela and bar tender was very knowledgeable. read more

Great Mexican restaurant right on 321. Great food nice employees. Worth the try if you want Mexican food. Have been 4 time's since they opened and the food has been great! read more