Thanks to the whole team for all their responsiveness, transparency, knowledge to all of my…read morecuriosities. Been here since moving to Millbrae back in 2021. No complaints

I dropped off a pair of Gentle Monster frames to add a prescription lens. I received them back in…read more~2.5 weeks. The team here is extremely helpful and informative and I'll definitely be back to bring in a future pair. I appreciated the service here!

They very knowledgeable, kind, nice and very respectful people!!…read more They take the time to take care of their customers. I'm so happy I chose them!!!

Dr. Fong is amazing! She is so kind, gentle and explained everything as she was doing it. I have a…read morebit of anxiety when going to get my eye health completed but her calm demeanor really put me at ease. I highly recommend Dr Fong for all eye health needs.

Been going for years. The doctor is very communicative and personable. She looks out for me and…read moremy wallet. I trust her and will keep returning!

Loved coming here! I haven't been to an eye dr in a while and my experience here was great. Very…read moreknowledgeable and I was in and out pretty quickly for an appointment. Easy to book as well!

I would be very careful before visiting this office. I walked out of the exam with red eyes and…read moreblurriness in my vision that has persisted for weeks. The doctor seems to be trying to perform trauma on patients to diagnose them with false diseases. I am afraid my eyes are permanently damaged and am seeking an ophthalmologist to make sure I won't lose vision from the trauma caused. Also, Dr. Patricia Chang is no longer working there which I thought nothing of but should be a red flag for you. Three back to back reviews of this practice that say the same thing cannot be a coincidence.

Totally agree with Johnny T. The prescriptions isn't accurate and now my vision is blurry. No…read morematter contact lens or glasses. I couldn't believe it. That's one word on train platforms but I see 2 lines. I can't read numbers in front of my desktop (glad that I'm not bank teller). I can't even read the words on my TV. I will talk to the doctor this week and see.

Best optometrist in Burlingame. They really care about their patients my reading glasses came out…read moreperfect.

I'm surprised by the number of positive reviews for this place. I did not have a good experience…read moreand am now looking for another optometrist to fix their mistakes. They damaged my eyeglass frame (which are now lopsided and the hinge for one of the arms is broken) and the prescription seems too high (it makes me super dizzy). Dr Kita seemed to be in a hurry through the appointment. His assistant was condescending and dismissive when I tried to ask about different options for the lenses (e.g., polycarbonate or not, index, anti glare coatings, etc.) Am on the hunt for a new optometrist now.

I just came back from an eye exam here from Dr. Connie Ha. She was wonderful, very nice and very…read moreknowledgeable. Thank you so much, Connie! And the staff was excellent. Very friendly, knowledgeable and nice. Thank you so much

DO NOT go here. The optometrist gave the wrong prescription, and is super defensive about the wrong…read moreresults. I had to go a different optometrist and the new prescription fits immediately. The other optician also hinted that this place is a little irresponsible. Always get a second opinion.

The Peninsula Ophthalmology Group in Burlingame are the ones taking care of the health of my 88yr…read moreold mother's eyes. Normally, they are great, but today they had some issues, namely being way overbooked and understaffed. Our appointment was for 11am for an eye exam and checkup/followup for my mother's macular degeneration/cataracts/and overall vision health. Front of house: 3 stars. Very crowded and long wait in the waiting room. At least it was clean, but they clearly did not have enough chairs for the throngs of patients waiting for their eye exams. The receptionists were pre-occupied gossiping & chatting instead of greeting patients. When we finally were able to check in, the receptionist was pretty cold and unwelcoming. Over the phone, they are all very nice and attentive, but in person, they seemed to care more about their personal lives than helping their patients. While waiting, I did walk around and browse the very expensive eyeglasses. I found one that I liked for myself and I was stunned at the cost: $550 just for the frames. Add lenses and extras and it would be $800-1000. Nice, quality, attractive stuff, but no thanks. The designer stuff from Oakley, Maui Jim, etc was all around 2x the retail price from what I know about their costs. But I guess this is Burlingame, and people will pay those premium prices, just because they can afford it? Not me. Anyways, back to the service... Technician/nurse/first assistant: 5 stars. A lady named Donna was the best part of this clinic. Her chair side manner, patience, attention to detail, efficiency, care, and thoroughness were very impressive. She really took great care of my mother as she guided her gently through the process of the eye exam, x-rays, and tests. She was wonderful and I can tell that she loves her job helping people at this clinic. She was very clear, very sensitive, took her time doing all the procedures, and her professionalism & kind spirit are top-notch. We spent the most time with her at the screening machines, then later in the exam room. She is single-handedly, the best part of this clinic. The doctor: after such a pleasant and fantastic experience with Donna the technician, Dr Chern made us wait approximately 45 minutes only to come in, mutter a few quick words, then quickly ran off to deal with other overbooked patients. He was professional, but very short and cold. He seemed to care more about moving on to the next patient, not really interested in listening to or answering my mother's questions. I've never seen a doctor who seemed so rushed and preoccupied with moving on with his day. This is probably prof the they are indeed overbooked here, and as other Yelpers have said, this place does feel like a mill or conveyor belt. Anyways, he saw us for all of about 1-2 minutes and quickly disappeared. When we asked to speak to him about other questions, the receptionist said that he was already with his other patients. Oh well, at least we got to meet him. One star for his rush and inability to spend a little more time with us, despite making us wait 45 minutes for his surprise appearance. All in all, the clinic is ok. The phone call and the technician were the best aspects of their operation. The reception and doctors were pretty cold, rushed, detached, and focused on other things not about us. Donna gets 5-stars for saving this overall experience. She is real, genuine, caring, gentle, efficient, professional, and engaged in her job. The clinic does suffer from overbooking, long wait times, rushed appointments, and cold doctors. The eyeglass center suffers from extremely high & unnecessarily inflated pricing of not even the highest end of designer glasses. The office is clean, crowded, but conveniently located near 101/Millbrae/Peninsula Hospital. Ample parking, and a nice modern building. I only wish that the front of the house and the doctors here were as stellar as Donna the technician. That would indeed create a 5-star experience, but today, they only got 3, and that's because of the incredible exam that was administered by Donna!

Patient wait times are horrendous. They don't care that you show up on time for appointments…read more You'll still wait anywhere from 40 minutes to 1.5 hours before being seen. Patients aren't the priority, high volumes of patients seem to be the priority. Front office staff are pleasant but clearly overwhelmed. The doctors are efficient with their exams, almost robotic, and you can tell they are working in a patient mill.

I was super impressed with the Client Service at Warby Parker in Burlingame. Jason helped to solve…read morea problem to fix my Sunglasses. He was super proactive, kind and competent! I will shop here again feeling grateful for an excellent team of people here!!

5 stars all around for this location. I visited this spot last year to have my eyes examined and…read moreeveryone, from the sales staff to optometrist were friendly, fast and experienced. It was also easy to order another pair, when I traveled out-of-state. Warby Parker has come a long way in quality since its inception in 2010. As a former LensCrafters employee (2001-2004), I was intrigued by their initially online-only business model and curious about quality. My first brick and mortar visit/purchase was on Ramona Street in Palo Alto and quality was not very good (mostly noted in weak spring hinges). Last year, I decided to give them another shot and was impressed by the progression in quality / value since then... they have a lot of styles and while the brands aren't designer, for the price, you can't go wrong. Quality has definitely improved. Also, I love their "Buy a Pair, Give a Pair" program, which helps distribute glasses to those in need... in my opinion, 100x better than LensCrafters "Gift of Sight" program, which includes a lengthy application program and used customer frame donations - two things the world doesn't need more of... while I can appreciate upcycling & recycling, a new, fresh pair can not only provide vision, but hope, for someone in need. Why should "new" be reserved for only a certain population of people? It will be interesting to see how both Warby Parker & LensCrafters play out financially in the upcoming months. I haven't analyzed the business model for pricier competitor LensCrafters in a while, but as a frame stylist in the early 2000s, it relied heavily on insurance and corporate reimbursement. With the job market/economy in great flux, my money is on Warby Parker.

Shu is great. He give personal attention and is super knowledgeable. So nice to have an optometrist…read moreI like and can trust!

Our insurance changed and I need a new optometrist. The location is listed as open until 4pm, but…read moreit was closed when I arrived at 12:15. The sign said they would open again at 1. Maybe they close for lunch? Call ahead so you don't waste your time. To the business: Please let customers know you close during the day. I was excited to visit your shop, and now I'm on my way to a larger optometrist in San Mateo.