I've been wearing glasses for nearly 8 years now and while I've always had frames that worked I had…read morenever truly loved the practice(s) I had tried out... until Ideal Eyes. This female-ran business really has it all--the staff is kind and knowledgeable, the place is clean and well decorated, and Dr. Surh is a master of her craft. Not only was she able to quickly get my prescription updated (and answer any and all questions about my eye health), she was equally great at helping me ease my way into contact lenses. Past optometrists have been reluctant to get me onto contacts because of my astigmatism, but Dr. Surh was flexible and gave me plenty of options (with follow-ups) until I found the perfect lenses. Overall, a great and painless place to keep your eye health in check. And while I haven't purchased frames from them directly I can attest to their wide and stylish selection. So happy to have found this gem!

UPDATE: After all that, I decided I'd had enough and told them I was moving on to another provider…read more You'd think that would be the end of the story. It was not. When I booked with the new place, I was informed my exam wouldn't be covered by insurance -- because my old provider had submitted a pre-authorization request and never cancelled it. The new office couldn't clear it themselves; only the original provider could release it. So, one more email, back into the void. I asked them directly: did your office request a pre-authorization on my behalf? They didn't actually admit to that -- instead they just said they'd cleared it, so the new office should be able to pull it now. Should. Great. Let's recap: I never had a confirmed appointment with them, by their own account, and yet somehow they'd found the time to file paperwork with my insurance company that then sat there blocking me from being seen anywhere else. No apology for that part. Almost impressive, honestly, in a "how did you manage to mess up two entirely separate processes in service of one appointment" kind of way. It also took one final round-trip with them before I could actually move on -- fitting, since the whole saga has had the vibes of a messy college breakup: the drawn-out final logistics, the ex who's still holding onto your hoodie. Small detail while I'm here: their emails are often signed "Thanks, Ideal Eyes Team," versus the name of a human. After enough of these exchanges, you start to wonder if there's a person back there at all, or just a very polite AI fielding damage control. On the bright side: I went to the new provider yesterday, and it was like stepping into a different world entirely. Professional, communicative, and nobody made me forward an email to prove anything. Fingers crossed it stays that way.

Best optometrist in Burlingame. They really care about their patients my reading glasses came out…read moreperfect.

Great first experience for my husband and I. We were seen on time and the doctor was very kind. He…read moreexplained the tests in easy to understand terms. I found a pair of Ray-ban glasses I liked for my new prescription. My glasses were ready in less than two days. I'm happy we found a local optometrist!

Excellent place, Dr. Lai is very competent and professional…read more His office is helpful and easy to deal with. Our all family is using his services and we all are most than pleased

LATE Post: I agree totally with these comments: Wish I would have seen them before: "Nov 6,…read more2024 Customer service needs some serious improvements especially in the post sale phase. ...." They are very attentive in the beginning but no so much post sale after you've given them your money.

They very knowledgeable, kind, nice and very respectful people!!…read more They take the time to take care of their customers. I'm so happy I chose them!!!

Was really disappointed after having good experiences with them in the past that they never show up…read moreto open at 9 like they say. Even after calling multiple times and waiting for 30 minutes there was no luck. Try a place with professionals that show up on time and not this office.

Shu is great. He give personal attention and is super knowledgeable. So nice to have an optometrist…read moreI like and can trust!

Our insurance changed and I need a new optometrist. The location is listed as open until 4pm, but…read moreit was closed when I arrived at 12:15. The sign said they would open again at 1. Maybe they close for lunch? Call ahead so you don't waste your time. To the business: Please let customers know you close during the day. I was excited to visit your shop, and now I'm on my way to a larger optometrist in San Mateo.

Thanks to the whole team for all their responsiveness, transparency, knowledge to all of my…read morecuriosities. Been here since moving to Millbrae back in 2021. No complaints

I dropped off a pair of Gentle Monster frames to add a prescription lens. I received them back in…read more~2.5 weeks. The team here is extremely helpful and informative and I'll definitely be back to bring in a future pair. I appreciated the service here!

Very knowledgeable gave me some great advice staff was very kind. Dr was very thorough, I am very…read morehappy with my visit.

Hi ! I'm Rommel, new patient of Dr Soss!. Let me cut to the chase!…read more Had my eye doctor in a city near San Mateo, where most of the affluent live. It was a reclaimed city.... Which means it was part of the sea before.... Anyway, EYECATCHER referred me to Dr Soss, and lo and behold, miracles do happen!!!!! If you aren't satisfied with your current Optometrist, and if you want 200% peace of mind, try Dr Andrew Soss in Burlingame on Broadway st. Just across Walgreens closer to California dr. If you want dedicated thorough check up, peace of mind with the thought of knowing that you'll leave his office STRESS FREE!!!! Dr Soss is your ONLY SOLUTION! In cooperation and association with his excellent staff, I COULDN'T ask for more........ROMMEL PASCUAL .

I came across this optometry from my insurance page and I'm really glad I did!…read more I usually go to big optometry (L*nscraft*rs) but that day they rejected me for being 12 minutes late to my eye exam appointment (their late policy is 10 minutes). Anywho I was scrambling to find another optometry because that was the only off day from my child that I had. Found this place and they happened to have an opening that day. This place is not big but they were so efficient!!! I walked in and before I even uttered a word they already greeted me and started the form process. Mind you it was my first time there but I already felt so welcomed. I was in an out of the eye exam literally within 20 minutes and extra 10 minutes for ordering and payment. THIRTY MINUTES and I'm out of the door! I really appreciate the swiftness and the friendliness. As long as I live in the Bay Area this will be my go to optometry from now on!!!

Good customer service and good selection of glasses and sunglasses. It was easy to get an…read moreappointment, even at the end of the year

A great experience - the eye exam was easy to schedule online. Dr Lin was relaxing and efficient…read more Justin gave excellent advice on frame selection. Update: my sunglasses got all scratched up in a fall but the scratch resistant coating was still under warranty. Once again Justin took care of it and I had new lenses in less than a week! Really appreciate their great service.

Been coming here for over ten years, the best customer service and good prices for name brand…read moreeyewear. Eye exams are a great price with or without insurance. They have great frames and stay accustom to the newest technologies available.

3 stars for the wait, 4-5 for the actual care. Today's visit took over 2 hours -- they're clearly…read moreoverbooked. Book early morning or right after lunch if you can. Once you're seen, they're good, just rushed. Bring patience (and maybe a book).

I have had a great experience with Dr. Zore. I have been seeing him for around 10 + years and he…read morealways takes the time to thoroughly explain my tests, my diagnosis and treatment options without making me feel rushed. I would definitely recommend him if you are looking for a patient, kind, and thorough doctor. I rate him 5 although lots of the other reviews comment on the long wait times, which I have experienced on occasion.