Still one of my hidden gems in the city. I love picking up fragrance oils here. It really extends…read morethe longevity of my matching perfumes and the layering game is top tier.

I rarely leave unfavorable reviews, especially for a business that I have patronized for years, but…read morethis experience was disappointing enough that I feel it should be shared. I will start by saying the customer service and products have always been phenomenal here, this is what kept me a customer of theirs for so many years. This experience is definitely worth their customers knowing and making their own decisions about how they spend their money. I recently sent my son to TAJ Essentials to purchase the fragrance oil I have bought from this business many times. I told him that I normally pay approximately $50 for my bottle. He relayed that information when making the purchase. When I received the oil, I immediately noticed that the bottle was half the size I normally receive, yet I had still been charged $50. I contacted the business because I initially thought there had simply been a mistake. I was told that their prices had increased. I certainly understand that businesses periodically raise their prices. My concern is not that a price increased--it is the substantial difference between what I was charged and what the business was advertising. I went directly to the TAJ Essentials website to verify the pricing. At the time of my purchase and complaint, their website showed the 16 oz Miss Dior Rose & Roses fragrance oil for $50 and the 8 oz bottle for $35. My receipt, however, shows that I was charged $50 for an 8 oz/240 mL bottle. I provided this information and the screenshots to the business. A manager later contacted me and explained that their prices had increased and that they were in the process of changing the website. What concerned me even more was being told that if I ordered the same product through their website, I could still purchase it at the advertised website price, but because my purchase was made inside the store, the higher in-store price would stand. That explanation makes absolutely no sense to me. If a 16 oz product is publicly advertised by the business for $50, while an 8 oz bottle is advertised for $35, I do not believe a longtime customer should be expected to simply accept being charged $50 for the 8 oz bottle without clear disclosure--particularly after bringing the discrepancy directly to management's attention. I gave TAJ Essentials the opportunity to review and resolve this before leaving a review. Unfortunately, after speaking with both the owner and management, they chose not to correct the matter. I am attaching the photographs, website screenshots, and my receipt so that anyone reading this review can see exactly what I am referring to and make their own determination. After years of patronizing this business, I expected better communication, transparency, and customer service. Price increases happen. Charging a substantially different price from the price your own business is actively advertising--and then telling a customer that the advertised price is available online but not for the purchase they just made in your store--is an entirely different issue. That is why I am disappointed, and why I am leaving this review.

GREAT EXPERIENCE, BUT OUR CARS WERE BOOTED DUE TO UNCLEAR PARKING INFORMATION…read more My date and I genuinely enjoyed our experience at Note & Accord. The fragrance making session was fun, unique, and a great date experience. The actual experience itself deserves a great review. Unfortunately, what happened with the parking completely changed how the evening ended. My date and I actually arrived approximately an hour early. We parked in the back parking area and remained there for the entire hour before our session. No one approached us, told us that we couldn't park there, or warned us that our vehicles could be booted. Had we known, we obviously would have moved our vehicles and parked on the street. There were five couples in our session, and several of us parked our vehicles in the back parking lot. My date and I drove separately. At the end of the session, we all went outside and discovered that our vehicles had been booted. The other guests stated that they had to pay $250 per vehicle to have the boots removed. I paid cash and was charged $200 for mine. Either way, this was a significant and completely unexpected expense. What bothered me most was the lack of clear communication BEFORE the session. My date made the reservation and did not receive an email advising him not to park in the back lot or warning that vehicles parked there could be booted. What was even more frustrating was that at the very END of the session, the owner mentioned the booting situation and told us that we should have parked on the street instead of in the back parking lot. By the time this information was shared, it was already too late, our vehicles had been booted. If the owner was aware that vehicles parked in the back lot were subject to being booted, this is extremely important information that should have been communicated before guests arrived or, at the very least, at the beginning of the session. Not at the very end. And my biggest concern is: What if someone didn't have an extra $200-$250 available to have the boot removed? Not everyone can unexpectedly come up with hundreds of dollars on the spot. Imagine enjoying your evening and then discovering that you cannot leave because you don't have the money available to have your vehicle released. That could put someone in a very difficult and stressful situation. The fact that we were sitting in the back parking area for an entire hour before our appointment without being warned, combined with multiple guests from the same session having their vehicles booted, makes the lack of clear parking instructions even more concerning. This could easily be prevented by putting a very noticeable warning in every booking confirmation: DO NOT PARK IN THE BACK PARKING LOT. STREET PARKING ONLY. VEHICLES PARKED IN THE LOT ARE SUBJECT TO BOOTING. I want to be fair because we truly enjoyed Note & Accord and the fragrance-making experience itself was great. However, spending money on an experience and then walking outside to an additional $200-$250 expense per vehicle is an awful way to end a wonderful date. Hopefully, management takes this seriously and makes the parking restrictions unmistakably clear to guests BEFORE they arrive, especially since the booting issue was known and mentioned by the owner at the end of our session. For anyone planning to visit: DO NOT PARK IN THE BACK LOT. Confirm exactly where you're permitted to park before going inside.

Our experience at Note & Accord was enlightening and enjoyable. We did the signature scent workshop…read moreand learned so much about scent notes and experimented with the power of different combinations. Nia, the owner, is so warm & welcoming. She is a great educator who is clearly passionate about this craft! I especially appreciate how she keeps the formulas for each scent so we can return and purchase another bottle. We also purchased the universal base layer oil and have been in LOVE with it! The oil's fragrance lasts all day and the oil itself and thick and moisturizing. We cannot wait to return!

10/10 recommend this store, and skincare expert, Jaliza! Recently my contraception changed and I…read morefound my hormonal breakouts to be just awful. I went into the store looking for answers -- and man did I find them!! When I first arrived Jaliza greeted me with a smile, asked me if she could help, took the time to hear my concerns and then helped me pick out products that were right for me. She educated me on proper use, and what I might expect after starting use. In the past I have used and liked the M-61 exfoliating pads - so I was drawn to trying other items from their line. I have sensitive acne prone skin and have always struggled to find products that would keep my acne at bay - while also not creating new issues. I'm now using the M-61 PowerGlow Pro+ Cleanser every 3 days and my skin is just radiant! I was thankful that she told me not to use it daily, as I think it would really dry out my face.. but it works like a charm! 10/10. I was suffering with really deep blemishes along by chin, and struggling to treat them.. now I'm preventing them. Took a total 180!! She suggested the M-61 blemish lotion for spot treating, I think this product really helped to reduce the blemishes I had in the beginning, it worked really fast but wasn't overly strong. Lastly, I decided to give the M-61 tinted perfect sunscreen a go.. it's been great! I'm not one to wear foundation, I prefer a light tinted sun protection in its place. The line is 100% paraben free, synthetic fragrance free, and allergy tested... she knocked this one out of the park! I can't wait to visit her when it's time for a new supply to see how else she can improve my daily routine.

Malice and Becca were AMAZING! Really took time to understand what I was looking for a develop a…read morepersonalized routine. Could not be happier. GREAT service and products!

Chloe is amazing! Super nice and helpful. Skin matched me perfectly and knew what she was talking…read moreabout! Definitely try to meet with her if you go.

I really enjoy stopping in here whether it's for something I need or just to browse. The staff is…read morealways very friendly and welcoming. They ask if you need help and have always been knowledgeable and helpful, and if not I can keep looking and not feel overwhelmed or pressured. It is usually pretty crowded and something items are sold out so you may need to look online. This is a great location and store in the mall.

I went in here to get a gift for my friends birthday and the experience left me so disgusted that I…read morewill never shop here again. The first time I went I I was not greeted and looked up and down just to be ignored although there were other "customers". I went to the Fragrance Outlet which was unfortunately closed on Sunday's, so in a pinch of time I ended up having to return to this establishment. The second time I went in there was no customers and there was still no greeting. The associate Kenyatta who I ultimately purchased ONE BOTTLE of "Versace Yellow Diamond" from was in the store both times and overlooked me continuing her conversation with her coworker until the associate/manager had to ask her to assist me. She displayed a lackluster attitude and very little customer interaction. I felt like I was buying cigarettes instead of a fine fragrance and the ONLY REASON I decide to purchase any way besides being last minute was to flex on these #03$. The price was good but I expected to be treated like a customer in a perfume store and at least offered similar fragrances besides the cheap discount fragrances cause I spent over $40 (I spent double). I got one out of 4 Frangrances I was looking for at a fair price.

If I could rate "0", I would. This is more about their corporate policy than anything else. I…read morereceived perfume for Christmas. I contacted customer service and was told I could not return or exchange the item since it had been opened??? Who doesn't open perfume they receive as a Christmas gift?? They said I should have gone to the store and asked for a tester to see if I liked it before I opened it?!?! Really??? My sister was told when she bought the perfume in Charleston that I could exchange it. I will NEVER do business with this company!!

Love Sephora and rarely go into one without a purchase. Just left the Arboretum location. Went in…read morewith the intention of buying a gift card and Keratase as a gift. no one offered to help, all associates were talking with one another, no one was at the desk so I left. I'll go to an alternate location, even if it's an inconvenient detour.

Thus store is in a central location. It's very popular however, when you go into the store, they…read moredon't have a lot of people working, which is really unfortunate. They could sell a lot more. I just wish that they were fully staffed. The store is semi clean because there's not a lot of people working people move things try things with no assistance or help. The line varies. The staff are nice and knowledgeable but limited so if you need assistance or any product, this is not the location to go to.

Great location with all my favorite brands. Can be tough to find parking right out front but…read morethere's a multi level garage attached to it. I love swinging by here along with lulu, Anthropologie and free people. Friendly service and awesome products/testers on display. Their name brand is affordable and good value. @azfitfoodfun

I like this location, I frequent it due to it being close to my home. The employees are always very…read morenice, helpful, and knowledgeable of the products. It gets busy frequently due to location. I will say sadly I will not frequent them anymore due to the company's political affiliations but that's nothing on the staff here.

Reading these comments and I wanted to add mine. I have visited this store twice. I am a white…read morewoman and I have 4 black children, so I'm learning how to help my daughters with their textured hair and learning 'on the job'. Upon walking in the ladies at the counter were polite but short and pointed me to the right direction for hair extensions. After 10 min of getting confused and wandering around I found a clerk in front of me asking what I was looking for, she was polite but direct. I explained exactly what I needed and she went to find it. For the next 30min I asked the clerks all manner of questions about clip-ins, sew-ins, wigs, braid hair, care products and they pointed me to the right isle or came to help me. Their knowledge was spot on. They seemed to warm up some, but they were following me around the store, whether or not they followed me because they didn't trust me or to be helpful, it's of no consequence. I didn't feel it to be threatening or racist. They were helpful but I would say weary. This might be why... Three days later I came back for more things after some research - while I was in the store a group of drunk and high women walked in, they were rabblerousing and very loud, they were so drunk the whole huge store smelled of them long after they left, their interactions were absolutely shocking and they were ridiculous! They then verbally accosted these 2 clerks and stormed out after not finding what they wanted. The driver of their car was drinking and so was everyone else in their car. It was a Tuesday, not even noon yet. I was upset, I think the clerks were a bit shocked too. I asked a lot of questions- my hunch was these women are weary because maybe they have bad customers frequently- unsure. I don't know why this allowed but I felt very bad for them. No idea how they protect themselves, but this isn't a terrible area on South Blvd. Charlotte didn't used to be this way. I don't blame the store staff for following customers, besides the place is huge and full of so much, it is helpful to have them available to show you where items are. To close, this store is vast and they have an extensive amount of hair supplies at fantastic prices! It's a real gem. I saw lots of jewelry and makeup here as well! I cannot wait to go back.

The people who work there are some of the worst people I have ever encountered. I was in the store…read morea few days ago. I asked a question about human hair, they pointed in the direction of the hair and seemed to be afraid to come from behind the counter, they acted annoyed and were rude. it's so frustrating to have these Asian people operating in black communities, they make it clear they do not like you; it's just disgusting. They just want our money. Not all Asians who work in black communities are like that, so I don't want to label them all as anti-black. One thing is for certain I will never go back to that place