I think your products are absolutely fantastic, but I don't know you are reviewing your website analytics. There are functional issue which in return deriving users to quit in the middle of the task. And I am experiencing this for quite sometime. And it overall results into dissatisfying experience. read more

Llbean is a delightful place, especially on weekdays or in the winter. They have a large, well maintained campus where concerts and events are held outdoors. The store is 3 floors and has everything you could imagine for outdoor, apparel and gear. There is a Coffee By Design on the ground floor with a nice seating area as well. Also on the campus is a bike/ski shop and a home store. The return policy just changed but you can usually find a good deal and you really can't find similar items available nearby in one location. read more

Purchased online, slippers according to their sizing chart. I'm not a in-between size, so thought it would be easy. The slippers were too small. No way of fixing that, so I returned. When you return items they minus you $6.50, unless you have their credit card. So, I have no slippers, out of pocket $6.50, and will never purchase online again. read more

This is the return address on the label that I received on my recent online purchase. This is where I shall place my YeLP review. I need outdoorsy stuff. Primarily good foot gear. I saw an ad for the "Storm Chaser" slip on shoe with an "ice resistant" sole. Supposedly there are things on the sole of this shoe which will make slipping on ice a bit more difficult. I believe nothing. Until I have tried. These shoes actually do work. LLBean has been something that I have toyed with for years. I have been happy. EXTREMELY HAPPY. I have tried this shoe and it is not as good as microspikes, but it is good and well received on my end. I plan on visiting this site for all my future foot covering purchases. read more

Wonderful outdoor flagship store. Know it or you don't - if not, get to know it. High quality men's and women's clothing - outdoors and in. Excellent customer service and friendly employees. Open 24/7. read more

This place is massive. The whole town is built around this place. There is everything from magazines, kayaks, tents, clothing, and everything else. The dude who worked at the fishing counter was suuuuuper helpful. He gave me help with some questions about some tackle packs and some lures and then went out of his way to find a nearby bait shop. He was awesome. read more

After reading some other reviews, I'm not alone in the situation LL Bean put me in. I ordered a pair of pants after thanksgiving. This morning I called to find out where they were... guess what? They aren't coming. Sold out. Not one in the system. No one contacted me, no email, nothing. Now it's 8 days before Xmas and I'm SOL. For the money they charge, one would think their customer service would be better. I think I will stick with other brands that I know will provide the kind of customer service that LL Bean apparently won't. read more

I've been a Bean shopper since 1975. The quality and customer service has gone downhill!! And their prices are outrageous. Sadly cannot recommend anymore. read more

Was just Very surprised. Have been around a long time and have seen L.L. Bean products worn, advertised, etc., .. in many venues. Just went to their website to look at the Beautiful slippers that they are now selling. Maybe shocked more than surprised, .. not only were the slippers imported from another country -- but every other item I looked at -- bags, clothes, and, and, -- NONE were from the USA. Maybe it's only that I'm old and obviously uninformed but I have always presumed that L.L. Bean was an American company, selling American made products -- Wrong. This is the last time I will shop from that company. Just amazes me that this widely publicized company has, I feel, hidden the fact that they sell only imported products and are not a company that supports American made !! Evidently Buyer Beware !! If you are shopping for American made products and / or believe in supporting America -- do not shop at L.L. Bean !! read more

L.L.Bean Flagship - Outdoor Gear Near Me - Freeport, Maine

I bought a pair of boots and when they arrived they did not fit properly so I returned them via UPS within 2 days. I waited about a month for a credit to post to my bank card, but nothing happened. Finally I received a letter from the company - it was a credit towards future purchase of their merchandise - which I had not requested. I tried to reach customer service, but after being put on hold for over 15 minutes, I gave up and disputed the charge with my bank. Very poor customer service. I won't do business with this company again. read more

I spent close to $300 on a pair of their bean boots. I rarely wear them and today the top completely separated from the bottom. Customer service told me there's nothing that they can do. Frustrating to spend so much on something that's supposed to be great quality but clearly isn't. read more

Let me preface this by saying, in the past, L.L. Bean has been the pinnacle of excellence in Customer Service. Not so anymore Two weeks ago I ordered $260.00 worth of clothes I needed to go work a storm if a Hurricane hit Texas. I am a Catastrophic Insurance Claims adjuster. I needed water proof, lightweight pants and collared golf shirts. I ordered these clothes in the thought, that if a Hurricane hit anywhere in the Gulf I would be ready with the right clothes and enough clothes to be away from home for a month. I ordered the clothes two weeks ago and while I am leaving for Texas tomorrow I called last night to find out that they had not only screwed up the order they lied about trying to contact me about it. I was told the Card I used (an LL Bean Visa card) was unauthorized. This is complete BS as I have been using it around town recently with no issue. In addition to them lying about this, I asked them how I was able to order $260.00 worth of clothes through an LL Bean rep without that rep telling me the card was unauthorized at the time of purchase. Obviously the liar I was speaking to couldn't answer that question. I do not appreciate that LL Bean wouldn't acknowledged or bare responsibility for the ordering snafus. Just being honest with customers demonstrates an organizational integrity and LL Bean has none in my eyes. So I "authorized" the card, the order went through and this morning I get a confirmation e-mail including personal information (phone, address) that I had changed over a year ago. When I pulled up my account on line - all my correct information was there, but the Mothership was working with year old BAD data on my account. I called and asked how this could be possible and all you ever get from these people is, "I'm so sorry Mr. O'Neil, I'm so sorry Mr O'Neil." Never a cogent or responsible answer. There were three or four more major transgressions that just blew my mind until a Manager (the second Manager....the first one, Carl was abysmal and when I called back and got the second Manager, Carl had performed NONE of what he said he would do for me) finally helped me, but I am not spending another ounce on critiquing this dump. Their help just lies to you, their word holds no integrity, and not one of the five people I spoke to in the last 24 hours mentioned that I had $60.00 worth of Coupons I could have used to offset my bill. Oh great, Liars and THIEVES. When I asked one of their reps why they didn't mention I had these discounts available to possibly allay my frustrations, this snide fool actually said, "they are YOUR Coupons, if you don't know enough to use them, its not our responsibility to mention them to you".....REALLY?? That's how you treat a Customer that has been so for more than 35 years? Guess What LL Bean, it's not my responsibility to shop at this dump in Maine. Maybe your owner might like to pull his head our of this clown in the White House's backside and worry about what was once a good, venerable Corporation. Now it is like every terrible outlet out there. I will never shop here again. #liars #crooks and #thieves. Three cheers for LL Bean for going from one of the best Corporations in the US to just another sh*thole. read more

So today is my first time buying a flannel, because I am from Florida and just recently moved to Massachusetts. Ben checked me out at the cashier. He was polite, kind, articulate. He really made the checkout experience flawless and fast! Thank you! Great first time here!! read more

LL Bean reached out to me after I sent this review to The CEOs office. They were empathetic and paid to have my boots shipped to the repair department. They sent my boots back in 2 weeks and did an amazing job. LL Bean does stand by their products. My faith is renewed in the "Bean." I will continue to purchase and endorse their products. read more

Huge selection! I came here during August and they had a 70% off sale going on for summer so I highly recommend stopping in. The coffee shop on the first floor smelled amazing. read more

Order placed on- line; had to call to get confirmation. Service Rep blamed it on "volume" of orders. Did, subsequently, receive notification that order had shipped, and a second one that the order was complete in full. When I inquired as to the whereabouts of a missing item I was told that it was out of stock and would not be shipped. This resulted in last minute alternative gift shopping. Lesson: do not rely on waht LL Bean tells you as it appears that they are not as tech savvy as other retailers doing business on-line. read more

Every Bean store in one easy to walk town. We went to the outlet store and the flagship store. Had a blast. If you love the product, this is your Happy place! Lots of other stores in town if you want options. read more

Before Paragon, REI, and many more outdoor gear retailers exploded on the scene, there was L.L. Bean, making me feel like I was a real adventurer even if I only wore my insulated jacket to the nearest bakery. Look, I can't enjoy my pastry when I'm cold. I've never been to any of their stores so this review is only for their online operation. I'm not a huge online shopper for clothes, due to a difficulty getting the fit right. So over the years, I've gravitated to other outdoor gear companies with stores close enough to visit. L.L. Bean clothes were also, though well made, more conservative. Well the company has been updating its merchandise in keeping with the times, offering more fashionable "adventure" clothes while still maintaining a slightly more conservative style in their design. Happily, the same great customer service and efficiency has remain unchanged. They have a lifetime guarantee that I've never used though I once dated a frugal guy who wanted to send back the shoes he wore for several years. I shamed Ebenezer out of taking advantage of the nice folk at L.L. Bean. I recently bought a raincoat from the company and of course, the size I ordered didn't fit me correctly. Even deluged with Christmas exchanges, L.L. Bean got the exchange to me after two phone calls. Was it over a week's wait? Yes, but Freeport, Maine isn't the biggest place though L. L. Bean is the largest employer. So they can't always hire more people to handle their returns. And I'm a sucker for customer service with a genuine smile. I waited the whole week and with the second phone call, I was promised the exchange in three days. It came in two. I still wish L.L. Bean would hop onto the R.D.S. bandwagon for its down goods but am thrilled that this company still churns out quality merchandise at decent prices. My sister still has a winter parka from the company and I remember buying two fleece jackets that lasted me years. It's nice when you actually get a live person easily even when you order online. It's super when the people you speak to are warm, friendly and ever so proud to serve. Five star service from a five star company. The experience makes me look at L.L. Bean online more often now. Keep up the terrific work, L.L. Bean. read more

Will tell all my relatives to take L.L. Bean off my list. One of them gave me a $50 LLBean gift card. I ordered a shirt. it was in stock when ordering but apparently not available when the order was filled so they sent what they had. Now i have to return the shirt. LLBean charges $6.50 and UPS charges a pick up fee. There went 33% of the value of the gift card. And the shirt they sent was priced $10 less than the shirt ordered but there was no accounting in my favor. But now i'm stuck with LLBean to use the balance of the gift card and out of pocket the cost of UPS pickup as well as a bunch of valuable time. I'm better off tossing the gift cards. Next order could be an even worse experience. read more

I have shopped at L.L. Bean for more than 40 years. During that time, the quality of the products has gone down, prices have gone up, and the lifetime warranty has been eliminated. On top of that, the new President of L.L. Bean, Steve Smith came directly from Walmart in China. Do you think Bean's hired Smith to increase product quality and provide better customer service? I don't, either. Most of the products are now made overseas. There's nothing wrong with that, but why would you pay a premium to get this stuff? The tan and green label? To be an outsider? No thanks. The company and products are gone and L.L. himself must be rolling over in his grave about what has happened to the company he created. Terrible, terrible, terrible. read more

Quick look rating: 5/5 Quality, 5/5 Service, 5/5 Experience * To note: This is a review about their online store! Outdoor lovers: ~ Ask to get their catalog at 800-441-5713 or at http://www.llbean.com/shop/shopByCatalog/index.html?nav=ftlink I love the outdoors and these folks make some great quality items! If you love the outdoors and maybe in the backwoods where you do not get internet service, L.L.Bean is a great place to get solid products and treated like a real person. Over the years they have had nothing but the best customer service. If you're going camping or even going to some upscale outdoors place, I would strongly suggest to check out L.L.Bean. From the clothing lines (mens/women's/children's) are well designed and with great taste! One example is a cloth brief case, khaki colored. The case has lasted for years, totally a rugged item and a joy to own! The order was placed with no issues, and delivered pretty quickly! This case has been used on travels, oil fields, even in the city travels. The case is great looking and so durable it's unbelievable! I'm very impressed by any time I call, the customer service is top notch and I have never had a second thought about using their products. Great outdoor store! read more

The quality of their clothing has really gone down hill. The full price of their products is insane, markdowns of 20% don't even put them in the running for my money. I shop at the outlets and wait for an item to be at least 40% markdown. At that price point I hope for the best as far as product durability. This Corporation just went through a lawsuit to use the motto"Be an outsider". More like "be an insider that wants to look outdoorsy". It reminds me of the movie Beetlejuice. I bought a ski parka at $119 marked down form$199. They had done away with the warm up pockets which I have a hard time finding these days. First time I skiied I realized there is no place to hand my gloves and no hook for my ticket! WTHeck? read more

Fantastic service and quick delivery - pastel colored button down cotton short sleeve shirts. High qualify cotton solid color shirts are difficult to find and to find them with the quality and reasonable price from LL Bean is a great The free delivery and no tax is really like an added bonus or discount - shirt was $38 and the second shirt was 50% of so it is coming for $19. Thank you LL Bean see you soon read more

L.L.Bean Flagship - Button down cotton shirt - Outdoor Gear Near Me - Freeport, Maine

Ordered two custom bags... one came right away and looks and feels super cheap. The other got delayed twice and ruined birthday, as second notice came day of delivery and two days before birthday. Shouldn't have to wait until August for a beach bag ordered in February. I recommend shopping elsewhere, as they offered nothing to assist in poor service. read more

Very disappointed in the service. They over promise ship dates and under deliver by pushing it back 2 to 3 days. And this is not free shipping. Good customer service should not give a delivery date if it is not correct, and then they should kindly send and email to the client saying delivery delayed (Amazon does this). I kindly asked if they could reimburse the shipping fees, and they declined. Being in sales and customer business for over 20 years- very disappointed in these companies service and care these days. read more

I used to like LL Bean however with their company philosophy changes in recent years you can see how the quality of their products have diminished. In my most recent trip to their flagship store I had to search for a person to assist me when they used to be regularly posted around the store. The person I did find wasn't very helpful at all and I ended up deciding to order what I wanted online from a different vendor. Why should I spend my money at a company that doesn't seem to care. Yet we wonder why Amazon is taking the majority of the market share. read more

We're long-time shoppers of the L.L. Bean catalog, and have been to the Freeport mothership at least four times. What began as a 24/7 store is now a complex of specialized stores. Each is interesting, but the live trout pond in the main building is what I remember most. Service in the store is, in our experience, up to the high standards of their telephone and internet shopping experience. We've always passed through Freeport on our way to destinations further north; the Maine coast, New Brunswick and Nova Scotia. It is certainly a great stop, but has never been a destination. There is plenty of parking, and yet, seemingly more cars than spaces. read more

I ordered a pair of boots. Received them and they were to large. I returned the boots via mail the same day. In the meantime I had spoke with customer service about my return to inquire about the length of time for them to return the money to my account. I received an email regarding my return being processed. Well instead of refunding my money so I could re-order my boots, the email said they had mailed me a gift card and then charged me a return label. HORRIBLE read more

This is LL Bean's flagship store, which is open for 24 hours. Good if you need slickers or any travel gear in the middle of the night, or before you need to catch that red-eye. A huge store, 2 other stories, plus a mezzanine level. Kind of mix between an Eddie Bauer and an REI CO-OP: anything between casual urban clothing, to technical gear for hiking, climbing, biking. Along with this flagship store, they have 3 other separate stores for their outlet, hunting and fishing, and biking, boating, and skiing. It started to rain when we arrived here, and I needed something more than my fleece jacket to protect me from the rain while shopping. Bought one sale. Prices are pretty good, and sales tax is 5%, compared to the +8.25% in California. My daughter bought a small shoulder bag to carry her IPOD and her DS. They embroider your name on you pack while you wait, so she had her initials embroidered on her bag (name was too long). I'm not really an LL Bean fan, but they have some interesting stuff. Check it out! read more

I have not been in the store in 25 years, but it is still impressive. The staff, as always, was helpful and the selection very good. It is great that they have expanded the building and moved the outlet items to another location (last time I was there the outlet and the regular store were in the same building). Did not buy anything as we were on a "tourist trip" to the area. read more

You can't go to Maine and not stop by the L.L. Bean flagship store! Well, maybe you can, but the B. family made a point of stopping by our on trip up Mid-Coast Maine. The first thing we notice as we approach this colossal store is a moose. Yep, a moose. Mind you, he wasn't just chilling on the steps - poor bastard was quite restrained - but still! Nothing says "come see what else we have in store!" like a moose-greeter on the front steps. Now, L.L. Bean conjures up a certain image: campy. Not "campy" like goofy, over-the-top. Campy like tents. Bugs. Boiling lakewater for sustenance. Don't get me wrong, I love the outdoors, but I'm never really going to be camping in the wintertime, so I have no need for a sub-zero sleeping bag (nor do I understand those who do). But wait, what's this? They make normal clothes, too. Cute normal clothes! And flats! And bags! And... all I would need to entertain on Martha's Vineyard! Cape Cod, here I come! Freeport is known for its outlet stores. While not technically an outlet (those are all across the street), the L.L. Bean store had some pretty great sales going on while we were there. Freeport itself is an adorable little town beyond all the outlet madness. Why not walk through the adorable downtown and grab lunch? We were there for the Forth of July parade and it was like stepping into a Norman Rockwell drawing. read more

LL Bean has gone from one of the best consumer companies to one of the worst. Bought an expensive lightweight parka which started to lose its down within one year. Beans refused to accept the parka as defective. I will no longer buy from them and recommend others to beware. read more

The quality of their merchandise has gone into the shitter over the years. L.L. Bean *used* to be vendors of quality clothing and outdoor gear, but I can't even count how many times I have had to return or exchange boots, shoes, clothes, because of holes or broken zipper after only one use. I think that their quality degeneration correlates with the fact that they no longer make anything in Maine, U.S.A., but instead, the tags say "imported".....what an insult to the intelligence of their customer base. I'd rather they not beat around the bush, and instead tell us the truth "made in china" or "made in indonesia" or "made in any craptastic slave-working conditions/sweatshop". I am also annoyed with L.L. Bean because the times that I have ordered from them via their website, even though I had asked them to PLEASE not send me any catalogs...they not only sent catalogs, but they incessantly sent me alarming quantities of catalogs, overcrowding my mailbox and in general, obfuscating my important pieces of mail. Furthermore, it is very OFFENSIVE when ANY company takes it upon themselves to kill trees in order to send a bevy of UNWANTED catalogs. I am done with L.L. Bean, and have moved on to other purveyors. All in all, I am very disappointed in L.L. Bean, as I used to really enjoy their gear. read more

I have been buying men's clothing from LL Bean for 20+ years and prior to the last two years have always been very pleased with their products. However, since 2011 I have nothing but problems with the quality of their merchandize. They have obviously made conscious decision to cut corners on their quality. It is a shame to see this once reputable company going to the dogs! * After walking 100 yards in wet grass I could have wrung out my socks in the walking boots purchased in 2009/10 that LL Bean advertised as being waterproof. I think I threw them away. * Those boots were replaced by a pair of waterproof Trail Model Hiker II boots less than two years ago. Soon they will not be wearable as the lining inside the heels has worn through (and they are not water proof either). They are also falling apart at the seams. * The lining inside the slippers purchased 10 months ago has already worn through. The previous pair from LL Bean lasted for many years. This pair are for the trash now. * Three of my Oxford cotton shirts are failing at the same place on the left shoulder seam. The shirts are in otherwise decent condition but will now be consigned to the trash. I have no idea how many times these shirts have been laundered but I have a lot of shirts so each shirt is worn about twice a month. * The weight of the material in three twill shirts (TY264077) I just purchased is significantly inferior to another similar twill shirt purchased a year or so earlier even though both were made in Sri Lanka. Also, the button holes on these new shirts are fractionally too small so the small buttons on the collar are especially difficult. * Earlier this year I returned three twill shirts (TY269337) as one had no wrinkle resistance when washed the first time and the collars were incorrectly constructed on the other two so the back of the collar did not sit on my neck. The back order for the fourth shirt was cancelled. Buy elsewhere. read more

The Good and the Bad. I was at my camp at Sebago lake for Memorial Day weekend, the weather was rainy and dreary so I decided to take a road trip with my yellow lab, Jimmy, to LL Bean in Freeport. I assumed it was dog friendly, heck!, they have labradors on everything they sell. How wrong of me for assuming. I arrived with Jimmy and was told "No dogs allowed". I was surprised. Jimmy was banished to the car. : ( The store with a hunting department and lots of things for dogs and labrador art, and dog beds, and throw pilllows.... bummer. I still bought two labrador throw pillows, one was $60 and one was $40. Yeah, I know, kind of crazy. Also, two labrador hand towels, $8 a piece. I have a Eureka Copper Canyon 6 tent purchased from them for $270, last season it fell apart like tissue paper. This tent was not worth $270. Thank goodness they honored their return policy and gave me a gift card, including tax for the value of the tent and I used it to get the same tent (was that dumb?) Their items are very overpriced and sadly, mostly are not made in America which is surprising for such an "American Themed" company. It's really sad. Lot's of folks in Maine could use the jobs. To their credit, their staff is helpful and courteous and their return policy is great. FYI--The Orvis Factory store is down the street, and although much smaller, has some similar type goods and IS Dog Friendly. Thanks "Orvis". read more

My autistic son received an official letter from LL Bean banning him from shopping there for life because he 'created a scene' when he tried to return hiking boots that he wore TWICE! He wanted his money back because the waterproofing was defective and his feet got soaked AND a side seam was tearing out. They argued that he bought them 3 months ago and hiking boots should be replaced every 3-6 months. These boots showed no wear whatsoever on the treads and were very clean. He bought them in January when we were in Maine, but didn't wear them until May. Yes, he lost his temper and swore at the manager before he stormed out. read more

First, I've been a big fan of L.L. Bean for years. Customer service and return policy continue to be fantastic. Unfortunately, that's where my love for LL Bean ends. In recent years, style, color, sizing, quality, workmanship and materials have taken a striking downturn. Particularly in clothing. Fit and finish are frankly sub-par. Why should I pay higher prices for low quality and poorly designed clothes made in China and Pakistan, when I can find much better elsewhere--and sometimes on par with pricing for great clothes made in the USA or Europe? The answer naturally is that I don't. Please bring back the old L.L. Bean quality and craftsmanship. I'd love to love you again. read more

Possibly the neatest store with the best customer service ever. It's so strange being out of NYC where these things can often be lacking, and almost never happen exist together! Nice selection of outdoor gears that was perfect prep for our drive up to Acadia. And a must-stop for anyone driving through Freeport. read more

When my bf said that he wanted to go shopping at L.L. Bean while on vacation, I thought he was drinking. After visiting this store, I now understand. This location of L.L. Bean is like Planet L.L. Bean. They have a huge flagship store, a bike, boat, ski store. A hunting and fishing store. And best of all, a home store. Plus an outlet store hidden somewhere across the street. The interior/exterior design of the stores is very pleasing. And I wish I would have traveled with a bigger suitcase. There are so many items that I wanted to drag home! Candles, a fuzzy throw, a fall wreath, beautiful woven rugs, ice blue glasses from the home store. I could go on and on. Now that I am back from vacation, I am going to have to log on to their website and do some shopping. Loved our L.L. Bean experience. read more

I've been shopping at LL Beans for a long, long time. Last seven years have been very disappointing. Weak towels, thin flannel sheets, winter boots who's soles separate at the glue line after one winter. Yesterday's disappointment was a visit to Freeport to buy cross-country ski's - yes it's August but we only get to Freeport once a year and wanted to try on the boots in person. The Ski-Swim-Bike shop is evidently only Swim-Bike in the summer months, not a ski to be seen. Needed a new bike basket as well but out of eight sold by Bean's only two styles on the rack, the two most expensive. When I asked about the cheaper model I had wanted the response was "you'll have to go home and order it online". No, I think I'll go to Bath Bike Shop and give them the money. read more