Bought a jacket in Nov 2019 for my 11 year old daughter. The jacket ripped out of the blue. Went to the local outlet to return it and they tried to give me tape to put on it - $90- jacket less than three months old, and you want me to tape it? No thanks, I called the 1-800 #. On 02/02/20 they apologized and said they would send me a new jacket, and I would just have to return the old one - but they would send me a return shipping label. They confirmed this with an email. Yesterday, I was supposed to receive the jacket - never did. When I called to ask where it was they told me the replacement order was cancelled - no call, no email. When I asked why, they said that the customer service rep was new and told me incorrect info. I would not be receiving a replacement jacket. I referred them to their return policy that states 100% returns accepted if returned within a year with proof of payment. They did not care. Customer service was not equipped to handle my call with a dignity - rather they were rude and abrasive. The jacket is flimsy, their return policy went from the best ever to non existent and their customer service lacks a lot to be desired. read more

I really do love LL Bean. In high school they made us lug around five lb textbooks for all our subjects at once, and LL Bean's backpacks were the only ones who could take the load. I always look forward to getting their catalogs, and they make a damn comfy pair of fuzzy slippers. It's open 24/7, you say? Awesome. I don't know why, but I love the idea that I can try on fleece jackets at four in the morning if I choose. There's just something attractive about knowing that if I can't sleep I can go off in search of wool socks. And yes, I'd do that. The staff is super friendly and accommodating, but that's also something that ultimately shot the store in the metaphorical foot during my visit. I was greeted a lot. Seven times. No really, seven times. I counted. Some of the cheery folks who said hello also tried to strike up a conversation, when all I really wanted was to be left to my own devices and look for a new leather-free wallet. Yeeeeah. It got to a point where I ran out of things to say, and then just started spouting off embarrassing drivel because I felt so uncomfortable. Really - there is a point where the conversation can turn on its participants. I've seen it dozens of times. This time it resulted in me accidentally telling an employee I live in a shoe factory. Don't ask. We both got uncomfortable and then I sort of slunk away. It's great to say hi to a customer, ask if they need help, etc., but you really can go too far. After a while my visit dissolved into a game of "hide from stilted conversations with the staff." I began to wonder if they thought I was shoplifting or something. I mean, come on - seven staff members all over me? Why? I wound up putting back the passport wallet I was going to buy and getting out of there before awkward staff encounters #8 and #9. That sucks. I was actually excited about the wallet. LL Bean has the right idea. Sometimes though, too much of a good thing can send a customer fleeing for the safety of the parking lot. read more

Whether or not I need it, this store makes me want to buy things! This is the ultimate LL Bean fantasy come true and the best place to pick up all things LL Bean in one, convenient location. Of course, you're going to have to rub elbows with lots of New England tourists, but consider it part of the experience. If I lived in the area, this is a place I wouldn't frequent often, but it was a fun-filled stop during my two weeks in the state. It is an especially welcome stop when one forgets to pack their sweatshirt and the low temps at one's cabin are 50 degrees. The staff are very friendly, helpful, and knowledgeable about the products they sell. Despite the sheer frenetic pace of the store, I didn't meet one snippy salesperson. Be warned: You will be tempted to buy a kayak or an abundance of camping gear that you neither need nor know what to do with. Luckily, i got out before I emptied my entire wallet. Bonuses: - You can keep the kids occupied at the trout pond - They have a diorama of two moose that locked horns, couldn't free themselves, and died stuck together read more

This 24/7 monstrosity lives up to its billing as the best damn outdoors superstore standing. Need a pair of boots for any weather? Check. Want three football field-sized floors of clothing and sporting goods to choose from? Um, yes please. Get hungry while you shop? Grab a lobster roll at the cafe. Want to learn how to fish, tie knots, snowshoe, or survive in the wilderness? Sign up for a class onsite! You could literally spend half a day at the store, and once you leave, you'll stay brand-loyal to LL Bean. Somewhere Paul Bunyan is beaming with pride, which is probably why he left one of his boots outside the front doors. read more

I happily write this review OF THE FLAGSHIP STORE as a customer, as a Mainer, and as a former employee. The ownership knows that the Freeport LL Bean location has become more than just a typical retail store: It's a necessity for local hunters, campers and insomniacs alike. A weekend destination to look forward to for fellow New Englanders. An exciting experience for customers who have shopped via the catalog or online for decades, but have never before made the pilgrimage to Freeport. Employees go through extensive customer service to make sure that every customer - coming from both Brunswick down the road or from all the way across the world -has a very genuine and human interaction with the store. As LL Bean himself once said, 'the customer is not an interruption of our work, but the reason for it.' As a customer, I've always been treated with the utmost courtesy - and better customer service than one can expect from a typical retail store. If they can right a service wrong they will go out of their way (within reason) to honor their satisfaction guarantee. Even if I don't always buy something, I love to walk through the store, crawl through the tents, play with the camping gadgets, try on the new coats...it's like the adult outdoorsy version of 'Charlie & the Chocolate Factory.' It's been a late-night destination during my college years (usually either before or after a Denny's run on the weekends). More recently it's been a destination to take my out-of-town friends, who cannot believe a place like this actually exists. While their outerwear always seems to be in fashion, I think their brand tends to target middle-aged people, as evidenced by the 'comfort-waist' pants/jeans, endless supply of turtlenecks, and other random items. And it tends to be J. Crew pricy. I understand and acknowledge the markup, as it is essentially subsidizing the additional employee training/pay and the loss incurred from returned items. For those of you taking issue with the large amount of imported goods: I would LOVE to see you put your money down on an item that costs twice as much as LL Bean currently lists it for. That's (at least) what you would be paying, if most of these items were American made. Times have changed - deal with it. As a Mainer, I'm proud that this company has been a backbone of the Maine economy and a huge supplier of jobs. LL Bean has always encouraged an ethical and sustainable interaction with the environment - the outdoors, after all, is Maine's greatest source of revenue, and should be viewed as a resource to be used responsibly and protected. I'm also happy to be associated with the Maine identity that LL Bean has helped to cultivate: outdoorsy, rugged, courteous, and reliable. As a former employee, I can say that LL Bean has always treated me very well. There were times during LL Bean's initial expansion when loyalty was stretched thin, but it seems like the company is all the stronger for it. When I worked for the store during college, they were one of the highest paying jobs around for what I was doing (customer service). They hold their employees to a high standard, but are also very good about acknowledging the employees who went above and beyond by reading positive customer comments during department meetings. And then the benefits. Access to the employee store (returned items which are severely discounted), the employee rental store, and then huge employee discounts on full priced merchandise. LL Bean, here's to another 100 years! read more

I love LL Bean and wore it for years when I was a kid. I used to think when I became of clothes buying age that it was too expensive. When you really understand the lifetime guarantee and all they will allow a return on, it is SO worth the money!!!!! My mom returned a 20 year old pair of Bean boots that dry rotted. They were replaced no questions asked. You can shop at any hour you would like. They are open 24/7. So if your like me, when its season we go really early or really late to avoid the volumes of people. We are local, but my hubby works so much he never got to go with us to visit. We hung out, looked at everything, and caught Pokeman in the store. There are several pokestops on the property which I thought was very smart for all those kids being dragged around by mom and dad on their trip to Freeport. read more

I'm watching the special on LL Bean on public TV and Perkins walks in and drops off his boots and they say no problem we'll fix them. They make it seem like they still have a life time guarantee! I tried that aond they said no way! So I put this on their Facebook thinking they might reach out to me. Nope, they deleted it in about 5 minutes! LL would be turning in his grave! read more

I have been living in Maine all of my life and have been purchasing LL Bean merchandise for many years. I could talk about all the wonderful products that Bean's makes or I could discuss the fantastic way the company stands behind its product or I could even shout out about the great spectacular customer service, but no this review is all about the super way they celebrate the holidays at their Freeport store. This visit I was able to enter a display that featured a camp site with the famous Northern Lights. I also was able to have my picture taken inside a large plastic globe that looked like one of those snow globes. The lights around the store make for a delightful spectacle. So, even if you don't really want to shop, you can stop by LL Beans to feel the festive love they have created! read more

See all

Who doesn't love L.L. Bean?! Unbeatable customer service, unparalleled product offerings, immaculate stores (both the flagship & outlet locations) and knowledgeable staff. Coming to this store is easily a 1/2 day experience and an enjoyable one at that. Best place for gear for all seasons, all needs & all budgets. Also make sure to try out one of their discovery schools; for as little as $20 you can go skeet shooting, on a kayak tour, learn to SUP or experience a guided hike and even overnight camping in the wilderness. read more

When in Portland, ME you should have some wicked lobster, you should see the Portland Head Lighthouse and you really should make the drive out to this LL Bean. Open 24/7, I don't know why I was shocked that it was that there were so many people there on a late Saturday night. It was mostly what must have been locals, as they were buying items to pick up later like tailored slacks, monogrammed shirts and so on. For me, it was my annual visit to L.L. Bean to buy pants (I know how to party!!). More than a men's toy store, has clothes, boots, bikes, boats and more...all with L.L. Bean's 100% Satisfaction Guarantee. You can't beat that! read more

I have ordered a few things online from L.L. Bean to send to my son in the Navy. The first time I accidentally made a mistake on the monogram and panicked and called them and within the first ring a PERSON answered (not a computer) and they fixed it and my son received his gift with the correct monogram. Today I ordered something again for my son and they called me an hour or so after putting the order in online to verify the address (it's a military address which doesn't have a street) I confirmed it was correct (everyone including FED EX always thinks it is not a complete address) Just now I called with another question and on the first ring I got a PERSON again. I have to say L.L. Bean had the best customer service from any company I have ever dealt with. Thank You L.L. Bean for not using those crazy phone loops or out of country call centers! read more

They advertise that they have a great return policy, etc. But I recently returned something and over a month after they received it back, LL Bean had still not credited my credit card. I had to contact my credit card company and open a dispute. LL Bean customer service was completely unhelpful and didn't care. Will I ever buy from them again? Nope. LL Bean customer service has gone way down hill. read more

If you like to sit around your house and office and talk about going hiking, camping or kayaking, LL Bean is for you. If you actually GO hiking, camping or kayaking, you'll probably want to check an EMS or REI first. Their merchandise quality is superior to Bean's. However, Bean does have more reasonable prices and a thorough selection. I'd say start at Bean's but as you progress more into those sports, don't be surprised if you find yourself at EMS or REI blowing tons of cash. I absolutely love their wrinkle-free business shirts. Absolutely top-notch. A lot of the LL Bean styles are 1980's looking. They need to update a lot of their designs, especially in areas like luggage, backpacks, etc. This is THE flagship store though, and absolutely worth a visit. It doesn't hurt that there is a North Face outlet right across the street either. read more

I received another bill in the mail for the return shipping on this cardigan. I finally called back and the person on the phone SCOLDED me and basically told me that I was wrong and needed to suck-it-up. (yes, I'm paraphrasing, but that's what her attitude said...) She finally removed the charge after I told her (paraphrase) I didn't give a shit and they needed to suck-it-up. I haven't received any further bills. Obviously I will NEVER give them any of my money again... regardless of the quality of their merchandise... oh... and I'm going to be sharing this entire review-thread with my 577 facebook friends, and 235 other chorus members, and any other community I can. Hopefully this will put a small dent in their sales figures. read more

New CEO is from Walmart China. Explains a lot about the decrease in service and quality.

I did it! I finally did it! I went to L.L. Bean in the middle of the night!! Why would I do such a thing? Well, my friends, I ask you: why the heck not? According to those who know, one must only go to L.L. Bean when it's dark out and no one else is around. My aunt, uncle, cousin, and I headed out to Freeport at midnight for our 1am arrival. The place was a ghost town and we had the run of the joint. We played on everything! Ever see 20 somethings coloring in the kids' section? Yeah, that was us. Ever see 20 somethings playing in tents and hiding in doggie carriers? Yeah, that was us. What did we see at this hour? Well, we got a delicious cup of tea and witnessed a wonderful staff keeping this place meticulously maintained. It truly is set up nicely and kept very, very clean. The clothes aren't even too pricey. I mean- I wouldn't buy them, but you can get great deals! You have to go here at night. It's a ton of fun. The doors will be open, so why not make the trip? read more

Heard from a customer rep supervisor, who was at great pains to tell me he was calling from the presidents office (chuckle) and they made it right. But I very much have the feeling that this was just this once and the policy of making the customer pay out of pocket to return their defective merchandise stands. We'll just have to wait and see. read more

Have you ever been to a store that was basically a small village? I mean seriously though, this place is open 24/7, has all the LLBean stuff you could ever want and is absolutely freaking enormous! If you are looking for some good LL Bean quality shopping and you don't mind the trip, this is a must see! There's not a ton to say really, but if you even remotely like LL Bean, I'd recommend checking this out. Side note, I usually hate shopping but the wife got to stay here without any nagging for quite a while! read more

Be warned if you place an online order with a debit card! They will run a preauthorization on the total amount of your order, which of course freezes that amount available to you in your bank account. But then they run a charge for each item individually as it ships, even though the preauthorization of the order total is still in "processing " status! So basically make sure you know you will be charged double and then the preauthorization will fall off "in a few days" which in my case was a full week. Unacceptable. read more

Oh i do love LL Bean!! I always seem to find a good deal and I can go any day of the year!! They always have my size out (XXL) and what i like is i can get in and out or i can stay for hours!! And if anything goes wrong with anything u buy , you can take it back for any reason or no reason at all!! One of Maine's best stores!!! read more

The first thing that crossed my mind upon nearing the LL Bean mothership was "White People!" (as the girl in pink from the Rebecca Black "Friday" music video does her dance). I honestly have no idea why everyone goes bananas about it and I probably never will, but alas, I helped my husband pick out some Christmas gifts so here goes my review: There are a few different buildings on the "campus" for various things: a general clothing/retail store, a furniture store and a hunting store. We only shopped at the clothing store. Oh look! A giant boot in front of the store! Let's take a picture?! (Still don't get it). The inside is pretty big and can be a tad overwhelming if you're just browsing, since there's so much stuff. We were on a mission for some particular items, so it was easier to narrow our focus. The winter clothing they had out was really warm. If I had some expendable income, I would have gotten myself something, but unfortunately, it was too expensive for me. We did pick out some good stuff for my husband's family, though, so given the high quality of the materials, it's probably worth it, but I think you're also paying more for the name than the product itself. Checkout didn't take too long and the cashier was really nice. On our way out, we grabbed some free boxes and tissue paper for wrapping purposes. We also checked out the pet section on the bottom floor and thought about getting some coats for our dogs, but ultimately decided against it, given that we didn't have room in our suitcases. Besides, I don't think my dogs can tell the difference between LL Bean and PetSmart. Would I go back? Eh, probably not, mainly because I STILL DON'T GET THE APPEAL, but also because I just plain ol' don't enjoy shopping and I'm not about to go out of my way for it. They have a catalog, so if I really wanted something, I would just order it. Oh and this neat thing called a website. But don't let that deter you from going. If you've always wanted to go, then by all means, check it out. They have lots of stuffs. I'm sure its a good time? read more

LL Bean is the greatest for outdoor apparal and equipment. And, they will accept a return no matter when you bought the item or what condition it is in. I love them and have used them since high school. Seriously, I wash something and the arms shrink? I return it. I wear boots and they chafe my ankels? I return them. If you are looking for stuff that is low on the fashion meter but high on durability and timelessness, go to the website. read more

Never buy anything from these thieves online or over the phone. It is uncanny why they keep sending me the wrong product. What isn't surprising at this point is that they keep and wasting my time and ruining my hunting trip. I also haven't received my money back. I probably never will. I have a masters degree, I like to think that I speak English well enough. But even over the phone they can't get an order correct. read more

The taxidermy was interesting to look at. I traversed the entire store, mind you it's absolutely HUGE! Sadly though, majority of the products I saw were not made in the USA and exorbitantly priced! read more

L.L.Bean Flagship - Outdoor Gear Near Me - Freeport, Maine

Whoa, I didn't realize that the LL headquarters in Freeport is like a college campus! This place is HUGE! Kudos for having a women's plus size section (albiet small). Prices are high but the lifetime guarantee makes it worth it. LL knows their stuff is of high quality and they stand behind that. Great staff, organized layout, tons to see. A must do if you're in the area! read more

See all

I've been to the Freeport store twice. Love it!! This is a must-see for someone who loves LL Bean's products - everything in their catalog, plus some, is there. I could spend hours trying on clothes and checking out all of the products. Even though I'm not into archery, it was cool to see their range. The only downfall is that they charge ME sales tax on purchases, so it is a bit more expensive than ordering from the catalog. Highly recommend and take me with you when you go. :) LL Bean is great when it comes to customer service. I have been shopping with them since college. They stand by their products and happily return/replace any item. If you have their credit card, shipping and monogramming is free. read more

What can I say...this is my go to store for clothes. It always fits and the service has been perfect for the 40 years I've been grown up enough to shop here. The design of the store is relaxing and easy to navigate. The staff is excellent and always helpful. Bonus- if it doesn't fit or the color is bad, bring it back for a full refund. read more

I bought a pair of women's gum shoes over 20 years ago and they've had a tremendous workout. Since they ended up with a hole in the bottom I wanted to replace them but they no longer make a size 5 gum shoe. The customer service rep told me that for about $50 I could have them resoled. I sent them off to their repair shop, they called me a few days later and told me that for less than $50 they would repair them. I just got them today and they're beautiful, they put all new bottoms on them, sewed where the stitching had come off on the top and even gave me new shoe laces! I've never been so happy to get an old pair of shoes in the mail! read more

What can I say? HUGE retail shop divided into categories. Wonderful displays and everything you can ever need in sportswear, shoes, camping..ANYTHING.. read more

Terrible company. Their honor is garbage. I bought a pair of $100 slippers that disintegrated after a month. The stitching came out, the lining came out, the bottoms wore through after only wearing for a few hours each day. I sent them back on their quality guarantee. Today they called me and said they wouldn't honor their guarantee. I'd post pics of the slippers but they are keeping them and not refunding me. I expect a $100 pair of slippers to last longer than a month. There was obviously some quality issue. They said this is normal wear. So beware, they expect their products to fall apart shortly after buying. read more

L.L. Bean is the best place to find gifts for the family and shipping is free. When a cashier first told me this, I picked up the maple candy lobster next to me, held it out to him and asked, "free?" Him: "Yes." Me: "Just this one piece of candy?" Him: "Yes, we ship everything for free because we care about our customers." Not just the shipping, but their also helpfulness and their replacement guarantee make L.L. Bean the epitome of great customer service. Three years ago, I ordered a backpack for my BF and two years ago the stitching on a strap started to unravel. He kept wearing it for about a year regardless. When we were in town earlier this month, we took it in and they replaced it. Absolutely great. I purchased not just Maine-themed gifts for friends and family, but also beach bags, camping gadgets and toys. Everything is well made. This is not the place for a novelty t-shirt, though. If you want a "cool as a moose" shirt, then you will need to go to a more tourist-centric store. I bought a plain t-shirt at L.L. Bean for close to $25 dollars, which is the most I have ever paid for a t-shirt, along with a pair of yoga pants for $45. The material feels of good quality. Unfortunately, the rest of the clothing is too old-fashioned looking. It reminded me of what my elementary school teachers would wear during the 1980s. My favorite section of the store is the home goods building, across from the main building. They have wonderful outdoor and indoor decor. For whatever reason, I bought several tea towels with Moby Dick screen printed on. If I go one more time, I will get sucked in and ship to Austin a pair of rocking chairs, floral print sheets, and wool looped rugs. read more

A cool store with multiple buildings, one for home furnishings, one for clothing, one for sporting goods, etc. Large parking lots. The staff seemed to want to be somewhere else and acted bothered if you asked them a question. This happened more than once during our visit. The selection is excellent, prices are high, and the quality is cheap, made in China stuff. They give you a lifetime guarantee, and you will need it. LL Bean used to sell mostly made in Maine and made in New England goods. My my, how times have changed. Been there, done that, won't be back ever. Once in a lifetime is enough and I LOVE outdoor clothing and sporting goods stores. Yeah, kinda disappointing. read more

Ah yes, the flagship store of one of my top five "everything" places. This place is huge, and what makes it truly remarkable is that they ran out of room. What does one do? Create three more buildings to hold different sections. While this is the motherland of outdoor stuff, they also have an entire different building for Home and also Hunting/Fishing. Staff is friendly, and genuinely friendly, even the guy up on the ladder changing light bulbs said something to me as he was climbing down. Even if you're not an outdoors type person go here and check everything out, you'll find something you'll like!! read more

I love this store. I love that during the holiday season that they do things for the town. I really enjoy that they make it feel like your in the wild especially the guy fishing in their little pond. I like the selection of things including the house section and kids section. I really enjoy this store read more

This is the flagship store that started it all, they stay open 24/7! Over the years they have expanded out in all directions, and there are several different buildings with their own group of products. Don't miss the factory store on the other side of Main St. L.L. Bean delivers superior quality good, with a great return policy, including lifetime warranty on many of their products. read more

so much to look at with so much time. The customer service is top notch, quality is impeccable and lifetime guarantees?? What's not to love. They separate their flagship into the different categories so it's nice to walk around. The real gem though, is around the corner towards the other shopping areas is the LL Bean outlet where you can find TONS of great deals. I'm talking duffle bags, ski racks, bean boots etc. at a discounted price because they were returned or monogrammed and returned. I picked up a large duffle bag for $20 less than retail and it wasn't monogrammed. Best part is that everything is still guaranteed for life to the original owner. read more

This store is just massive and an amazing place to walk through. If you need anything for the outdoors, this store has it. The shotgun and rifle selection is second to none. Salesmen are all friendly and helpful. There are lots of other stores in the area as well as a Tesla charger a half block away. The crazy thing is this place is open 24 hours! I highly recommend a visit if you are in the area. read more

the Costco of sporting good stores. a bit expensive, but quality products. extremely friendly and knowledgeable staff. clearly labeled departments reside in 4 separate buildings, including a new Outlet store across the street. read more

Love shopping from LLBean online. They have a great sale section for women. Nice pants, nice shirts, shoes, jackets, swimming, and more. Classical and affordable. There's nothing like it. I recommend more than Land's End. Casual/leisure. read more

this is the coolest and biggest llbean. so much to go explore and check out. they have a nice fountain and a huge bean boot.