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L'Escape

5.0 (5 reviews)
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Wedding planning

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Lustre Events - Reception

Lustre Events

(5 reviews)

Niagara

$4,000 of our hard-earned money down the drain.... Contracted Melissa in the late summer and after…read moreless than 6 weeks had basically nothing from her expect pages of links to venues with zero value-add info or budget details. Email responses incredibly slow. As a result, we sourced our own venue and when the date was unavailable to Lustre events, we made the decision to release them. They refused to refund any portion of our $4k deposit. Over the course of 6 weeks, we estimate Melissa spent less than 3 hours on us, we never even met Morgan. We requested a partial refund (from our perspective this was generous) to which she immediately gaslighted us... launching into what appeared to be a heavily scripted response, it was clear she's done this to others, dishonest vendor, very important lesson to always read the contract! Absolute scam.

We had the pleasure of working with Melissa and Morgan (owners of Lustre Events) to design and plan…read moreour summer 2022 wedding in Toronto at the Miller Lash House. We were blown away with their services from start to finish. They are thoughtful and observant in obtaining information from their clients about design preferences. When we received their design plan for us, we could not have been more thrilled. They captured all the elements of the design and wedding experience that we were hoping for and even suggested additional special elements (like a Tiki bar) that we hadn't thought of ourselves, but absolutely loved. Melissa and Morgan were also thoughtful in helping us plan the multicultural aspects of our wedding, weaving together seamlessly different cultural traditions. The end result was unique, elegant and received glowing feedback from all of our guests. In addition to all of this, Melissa and Morgan were extremely organized and on top of our wedding timeline. Of note, our wedding was not the easiest to plan, as we live in NYC and were planning during the pandemic. This did not prove to be a barrier as Melissa and Morgan held Zoom meetings with us and handled everything on the ground in Toronto until we had our final planning meetings in person. We felt completely confident in them, even as two type-A New Yorkers! Lastly and perhaps most importantly, they are an absolutel joy to work with. Their warmth and positivity put us at ease, not just during the planning process, but also on the day of the wedding. They were super adaptable -- any last minute challenges that arose were handled swiftly and competently by Melissa and Morgan. It is clear that they have strong relationships and are beloved by all their vendors, and there are clear examples of us benefitting from these strong relationships. At the same time, we never felt pressured into using a particular vendor, and Melissa and Morgan also worked seamlessly with several new vendors that we introduced. And while always positive, Melissa and Morgan were also transparent with us at all stages. When they had strong feelings about certain decisions based on their extensive experience, they did not hesitate to guide us. All in all, we wholeheartedly recommend Lustre Events for anyone planning a wedding. They made our dream wedding come to life!

Marigolds and Onions

Marigolds and Onions

(7 reviews)

I helped with a wedding with several hundred guests catered by M&O. Jordan as a person was a clear…read morecommunicator. The food was delicious. However, the set-up (name cards/place settings/centerpieces) was at a glacial pace such that there was no time for wedding helpers to verify all hundreds of name cards were placed at the correct seats by M&O staff. A second consequence was that guests were unable to mingle in the reception hall any earlier despite the ceremony having ended early, and some guests were forced to wait outside despite the cold. Jordan attempted to offer alternatives, but the set up staff did not speed up the set up process, and guests continued to wait outside the reception hall in a standing room only lobby area (and expressed frustration about that). Name cards were swapped/the opposite of what the bride outlined in the seating chart, so that at long rectangular tables a husband/wife were sitting at opposite ends. The staff potentially were not from M&O (potentially outsourced from a different company) but some did not clarify seating, and as a result, mixed up all the food orders. Some individual waitstaff were quite good about verifying name card placements but others did not verify them at all. Hopefully no one had a severe allergic reaction that night, as the seating chart from the bride and the reality of where names were placed were completely different for some tables. M&O also took boxes of glasses filled with water one by one to set up (instead of wheeling out several carts which would have expedited the process) and set everything up extremely slowly. Staff also served only 2 plates at a time, with about 6-8 people being served at a time. At a large wedding, this was disastrous because it took more than 40 minutes for them to serve the main course to everyone. This threw off the whole schedule of speeches so in the end we were more than an hour behind schedule. They also expressed a preference for people to be seated while the courses were being served due to the tight space (the tables were quite close together because the venue should not have allowed so many guests in that particular hall/room), which is a tad unreasonable at a wedding with several hundred people. In the end, guests couldn't enjoy the photo booth nor mingle as freely, and the schedule was extremely behind because speeches couldn't go on while people were in the middle of being served. Not sure if M&O outsourced their waitstaff to a 3rd party company that night, but would not recommend to anyone unfortunately despite the food tasting good.

Jeremy and I want to thank you (Kari Rosen), Marigolds and Onions, and your service and…read morewait staff for an incredible evening in our home this weekend. Our daughter's Bat Mitzvah went off without one glitch or mistake, and your team was absolutely top notch and highly professional. The food was delicious, and we continue to receive messages about how wonderful everything looked and tasted. We cannot thank you all enough!!!

Exquisite Occasions - Cascading bridal bouquet

Exquisite Occasions

(2 reviews)

This was a total waste of money, do your research before prepaying for this as the service was a…read morecomplete joke. They did 0 coordinating. - The vendors were contacting my wife and I because they could not reach the coordinators leading up to the wedding. - they were an hour late to our ceremony, saying they had the wrong address even though it was clearly on the planning pdf - they were extremely rude to our parents during the ceremony, to the point where my father had to blatantly say they shouldn't talk to people in that way - the catering was late in the morning, my father had to contact the vendors and figure out what's going on - We had to prompt them to talk to us leading up to our special day and took no initiative to assist us with the plan. - I tried calling them 3 times on Friday before to figure out slideshow. They did not answer or return calls, there was issues with setting up the slide show. They offered no help and our siblings had to figure out. Hiring these people was a complete mistake, did not even ask for a refund just want to warn everyone that this service was terrible.

We don't know how we will ever properly thank Suzzette Patten and her lovely staff at Exquisite…read moreOccasions. Suzzette was our florist and our month-of coordinator for our sangeet and our wedding, two big evening events back to back in April 2019. Simply put, she is incredibly talented in both of these roles and we feel very fortunate to have found her! From the outset we were impressed by her professionalism and her good energy. She seemed genuinely excited to work with us and her significant experience and unassuming confidence immediately put us at ease. When we met in person to discuss flowers and other design elements, she listened to us and helped us to make our final decisions while staying within our budget. When we met with our parents for a coordination meeting and met again at the venue for a final walk through, she was organized and on the ball, ready to answer all questions and to help us think through last minute logistics. The week before the events, there were a number of changes that came up and she did not bat an eye. On the day of both events, her flower arrangements left us speechless. She somehow brought to life everything we discussed and made it even more beautiful than we imagined! From a coordination perspective, she kept everything running smoothly, bringing us back on schedule again and again and, I'm sure, resolving lots of issues behind the scenes which we'll never know about, all with the help of her team of warm and professional staff. If anything went wrong, we still don't know about it! Throughout, in every interaction, Suzzette was kind, reassuring, and made us smile. Suzzette.... thank you so much for making our wedding day so beautiful and for working so hard so that we did not have to worry about anything!

L'Escape - wedding_planning - Updated May 2026

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