Incredible service! I brought my car in and they fixed it astonishingly fast. The team was super…read moreprofessional, honest, and the final work looks brand new. I couldn't be happier with the turnaround time. Highly recommend Phat Auto Group

Amazing experience with Phat Auto, normally I avoid dealers because trust issues lol. I appreciate…read morehow everything is very transparent and Jue auto did an inspection prior to purchase. I'm so in love with this baby!! It's a dream car from 2002. I highly recommend and what an incredible experience

Thank you Anna and ed for getting me out a gas guzzler car and into something more affordable that…read moresaves me on gas you guys truly are amazing and what you do

My sister went to purchase a car and the staff was very unprofessional and rude . Glad we did not…read morego through with purchasing anything from these people . Do not give them your business.

Exceptional, Stress-Free Experience with Omar Cid at Longo Toyota!…read moreWhen I decided to buy a new Toyota Camry, I started with a Google search to find the best Toyota dealership in Southern California. That led me to several Reddit threads where local drivers almost universally agreed that Longo Toyota was the place to go--citing their massive inventory, fair pricing, and complete lack of pressure tactics. After buying my car here, I can confirm that every word was true. While Longo's incredible selection is a huge plus, the outstanding customer service seems to be a standard practice that all staff genuinely adhere to. Working with Omar Cid was easily the smoothest, most transparent car-buying process I have ever experienced. Too often at other dealerships, you waste hours talking to a salesperson only to face aggressive upsells or find out the finance department flipped the numbers around on you. None of that happened here. Omar was fantastic from start to finish. We spent about 35 to 40 minutes going over Longo's inventory to find the exact Camry I wanted, followed by a quick 30 minutes to run my credit and get my loan approved. When it was time to finalize the paperwork, I spent only 5 to 10 minutes with the finance manager just verifying the loan terms and total price. The finance officer did present the optional add-on services Toyota offers--which Omar had already explained thoroughly beforehand--but there was zero pressure to buy anything extra. If you're shopping for a vehicle, ask for Omar Cid! Between his honesty, expertise, and the top-tier customer service culture across the entire Longo Toyota team, you won't find a better dealership experience.

We visited 3 other dealerships with no luck in finding the car we wanted. Thankfully our family…read moremember recommended Longo Toyota and we are so glad they did. We had an excellent experience! We found the car we were looking for in the exact color and with the specific specs we wanted. They have a great selection. A special thank you to William Phan and Justin Sebring for making the entire car buying process so smooth and efficient. They were so helpful and answered all our questions. We will definitely be recommending all our friends and family to Longo Toyota. Im so happy with my new vehicle!

Excellent Service Jason Fang is very friendly and patient…read morein helping us obtain our new car Will definitely be back for our next family car

Everything went fine with the service, one improvement recommendation would be to change television…read morein the waiting area. Small and very dark and you can't hear anything Again not service related but would improve the wait experience

Billy Tam a service advisor at the Monrovia facility, took care of me. He was attentive, discreet,…read moreand patient. Billy made sure I was happy with the decisions I made. Nathaniel Grant

My first time here for servicing and Billy Tam was the advisor that helped me…read more I did not feel overwhelmed or pressured to purchasing any services and was very well informed. Will be returning to see Billy!!!

I was waiting to post my review until I drove my car a for a little over a month, to make sure…read moreeverything was a-ok. Happy to say, all is good. I am a happy customer. I knew what I was looking for, I did my homework. The car I found at Preferred was clean, runs great, and I was able to buy with no hassle at all at a very fair price. I don't like taking chances on Craigslist or Auto Trader, but I had a strict budget, so a smaller dealer was the way to go for me. I knew I'd probably pay a little more, but I was OK with that. I bought a commuter vehicle, nothing fancy, that could run reliably for me and someday, for my new driver kiddoes. I must say, I almost bought a car from Phat's Auto up the street. I recommend them as well. Turns out San Bernadino Rd. in Covina is a fine place to buy a used car. Very nice, honest dealer both. That is all.

Honestly, have to change my opinion on these guys. Got two cars from these guys and one of them has…read morea bunch of oil leaking all around the engine. I should've had a mechanic check this one before I purchased. Can't even get a proper engine inspection from these guys before selling what a joke.

I only go to the Monrovia dealership because of Rudy Sanchez, whom I've known since his days as a…read moreService Manager at MINI and who is now a Service Manager at BMW next door. Rudy has always gone above and beyond to make sure everything is taken care of, from scheduling my appointments to ensuring I'm happy with the service I receive. Time and time again, he has shown me how much he genuinely cares about his customers, and I cannot thank him enough for the exceptional customer service he continues to provide. Rudy, I am more grateful than you could ever know for your attention, your kindness, and all your help over the years. You are truly a huge asset to your company, and I hope they recognize how valuable you are. As for the work done on my car, I am extremely happy with the results. My car drives better than ever, and I highly recommend their service. With that said, I would like to mention one issue that could easily have been avoided. This was a minor detail and does not change my overall feelings about the experience, but after I returned the loaner and went to get my car, I noticed that my car was sitting in the scorching heat and direct sunlight. My car does not have tinted windows, and because it is black with leather seats, the interior becomes extremely hot. When I got inside, the car felt like a furnace, the steering wheel was so hot that I could barely hold it without burning my hands. I was surprised that the staff at MINI left my car sitting there. It was a little disconcerting to see the lack of consideration shown in how my car was parked and returned to me, when it could easily have been avoided by parking the car in the shade right next to me, as I could see the other cars parked in the shade. I ended up driving over to BMW next door and speaking with Rocky, one of the service advisors, who kindly offered to run my car through the car wash to help cool it down. I have known Rocky since his days at MINI, and he has always been extremely knowledgeable, courteous, and professional. He has consistently made my experiences exceptional, and I truly appreciate his kindness and willingness to help. Overall, I am extremely pleased with the mechanical work performed on my car at Mini. I love driving Mini's, I wouldn't drive anything else and would highly recommend the MINI/BMW dealership in Monrovia to anyone. I look forward to continuing to do business with them in the future. Rudy, thank you again for everything you do. Your dedication to your customers makes a real difference, you are one of the main reasons I continue to bring my car here.

I love waking around a showroom, looking at locked cars, eagerly waiting for someone to open up a 5…read moreseries for me to sit in. Wait, an open 6 series. It smells fresh, leathery, and overpriced. I love going outside, walking the lot, and seeing the BMW's lined up... hungry for a new owner like dogs waiting at the animal shelter. I love waking around the showroom, going into the elevator to see if there are any BMW's upstairs as employees watch me step inside and giggle to themselves. You need a passkey... this was the metaphor for my visit: Entering the elevator, having the doors close, and going nowhere. I love asking two employees in the office by the elevator if there are BMW's upstairs and being told "I can't believe you made it all the way back here without talking to a salesperson. Go to the front counter." Yes, I obviously made it to the elevator, I agree with you entirely, and I guess customer service isn't in your wheelhouse of skills. I love walking my happy butt back to the front counter, which seems like Groundhog Day. Have I been here before? Yes. Is there anyone here to direct me? No. I love waiting. What I did love is driving to a different dealer that actually valued my time, who put me into a 5 series, and made the entire experience enjoyable. That was not BMW of Monrovia.

I can't say enough wonderful things about the CarMax team in Duarte! Everyone I met was kind,…read morehelpful, and genuinely invested in helping me find the exact car I wanted. I've never walked into a dealership, asked for the car I had my heart set on, and driven away with everything I hoped for--including terms I never thought would be possible for me. As a single 30-year-old woman buying a car without a co-signer, that meant so much. The team guided me through every step and made the whole experience feel easy. They also gave me a great offer for my beloved Honda Civic, even though it wasn't running and had over 200,000 miles on it. Saying goodbye to that car was emotional, and I appreciated how smoothly they handled that part of the process. A special thank-you to Brian, my sales consultant. He was polite, professional, easy to talk to, and truly the best! He made my day. I'll never forget the day I drove home in my new car or how well everyone at CarMax Duarte treated me. Thank you, Brian and the entire team!

Clearly the staff at this location doesn't want to work! -10/4/2026…read moreCalled beforehand made sure we could be helped with an appraisal. we got transferred to the store from the call center made sure, We spoke to someone from the store before driving over for an appraisal. I was told I can come in and get an appraisal and upon arriving all the staff was sitting around when we told them we wanted to do an appraisal they didn't want to do it. They sent us to do it on the website, if I would have been told that on the phone I wouldn't have bothered to come in! I drove 35 miles just to be turned away, very poor service! Get it together! Do better CarMax! Do better!

Alan Chang was the best Sales consultant for my husband and I. He was kind from the start...very…read morewelcoming! He met all our needs. If it wasn't for Alan, we would not have returned to make our first purchase with Toyota ! Thank you so much Alan!

Hello Toyota Team ,…read more Thank you for having us. Tyson was the best representative. Very respectful, informative and kind. I appreciate Tyson's patience and guiding us through this process with grace. We love our new Nissan Kick. Thanks again Tyson!