Came here with my fiancé for my wedding band and to have my engagement ring resized. My ring was…read moreready much faster than they had originally quoted me and was done perfectly. They had a "tax free" sale and I was able to save some money on my wedding band. Highly recommend!!!

Thank you Lynn @ Polly's!!! We had recently moved from Chicago and during the move, my wife's…read morenecklaces had gotten quite tangled during the shuffle. I tried for hours to get them apart but to no avail. There had to be a better way! I looked up Polly's online and due to their great reviews; I brought my issue and made it THEIR issue :) best decision ever! Lynn helped me and said she would do her absolute best to untangle the mess of beautiful necklaces that I provided to her. A couple days later I received a text and went into the store. Every tangle was gone. Necklaces were all in separate bags and received a small bill for their time, with a smile. We will certainly take our jewelry purchasing business here when the time comes. As for now, my wife can catch up on wearing her jewelry that had been tangled for the past few moths. Thx Lynn and Polly's!

Customer service, unique pieces, fair pricing, nice esthetics. They even have an emergency line to…read morecall when they are closed!

A nightmare from start to finish. I dropped one of my vintage watches on the ground and the crystal…read moreshattered. It's a very simple mechanical watch from overseas that I was fond of. The date window looked fine and all I could see was only the crystal had shattered. I brought it to Emblers hoping to get it fixed quickly. They don't do any watch repairs in house and told me they'd have to ship it to a watch specialist to get a quote and to get it fixed. The cost of shipping even before the quote seemed high but I said yes since I was in a rush to get it fixed. It took Embler maybe 1.5 weeks before I got a quote and another 3 months before they told me it was fixed. I was calling almost every week and a half. They claimed they left a message but never did. Looking at the watch the crystal they replaced it with was nice but the date window was completely broken. When I wound it it was off center and the number didn't line up with the window anymore. I also got the watch back with the date window on a different date than when I had dropped it off, the watch was stopped when I had given it to Embler. I called Embler and he stonewalled me and claimed the watch maker had never opened it and would never do such a thing. What more he also claimed their watch maker had been working on watches longer than "you've been alive" and he worked all day on Patek Philippes and Rolexes and there's no way he'd ever break my watch. They refused to reimburse me for the damages and only offered to refund the replaced crystal. I was livid and didn't take Embler up on the offer as I was on rotating shift work working nights and was about to change Navy duty stations shortly after. I didn't want to even go back after being disrespected and gaslit. My watch is still broken and I don't have the time right now to get it fixed anymore. Don't trust this place with your watches. I don't have experience with their jewelery but I wouldn't trust them with that either. Take your watches or jewelery repair to Summerville Jewlery Repair instead, I had a great experience with them.

Had my husband's ring resized. They sent it to NYC to match the border. And they offered me cash…read morefor a found ring

Donna was absolutely amazing in helping me to re-create an inherited ring into a beautiful bangle…read more Her patience and creativity was great and I highly recommend her to anyone who who wants to repurpose any sentimental jewelry.

Can I give more than 5 stars?! Easily one of the best experiences I've ever had at a jewelry store…read more The two girls in the store, Mia and Jenna, were amazing. I went in looking for a beaded necklace in my colors (I'm a light spring) and Jenna helped me find a handful of options that would work for me. I am a very indecisive person and Jenna guided me towards the one that looked the best with my features; she was so knowledgeable! I wanted to stack my new beaded necklace with others that I was already wearing and Jenna suggested I add an extender- 10/10 recommend because it gives you more options and you won't be stuck with just the one length. Also- Jenna helped me flip a necklace I had (unknowingly) been wearing backwards. Jenna, thank you for being the first person to actually say something and help me make it look right, I appreciate you! Hermosa has my business from here on out!

This is an adorable store. Haley is so helpful and sweet. I bought a few lovely souvenirs and got a…read morepermanent anklet. Definitely recommend stopping. There are unique gifts here.

We bought my engagement ring and wedding bands here 5 years ago. They were super helpful then with…read moremy indecisiveness and never rushed me. I take my ring back a few times a year for them to deep clean it and check the prongs and overall "health" of the ring. They are always helpful and kind. I work with my hands a lot and my soldered together wedding bands broke apart. I was really upset about it, but I brought it in and they assured me it would be good as new when they fixed it. Exactly on schedule 2 weeks later they called to say the rings were ready. I also took my engagement ring to be cleaned and they sparkled like new. They've always been helpful and I think the prices are great for any budget. They also can help find loose stones and make whatever your heart desires! I definitely recommend this jewelry store for any jewelry needs!

On sight security measures makes DD feel a little safer. Entry is locked until they get a picture…read moreof your face via their security camera. The service staff was super friendly and helpful. Took the time to find out what I was looking for and show me many ring designs and stone shapes. He explained diamond characteristics and ring options. Seemed honest about diamond prices and how size and clarity affect those prices. They will replace supporting stones for the life of the ring (just not the main diamond). Maybe a little pricy, but you likely get what you pay for in the diamond industry, and here I felt like I have many more options to design the ring I wanted and make it a one-of-a-kind.

All I want to say is "Thank you! Thank you! Thank you". My watch lost the pin that holds the band…read moreon. I took it to several other places in town and they either would not work on it or did not have the part. I sent it back to Seiko and they sent it back saying they didn't have the part. My wife brought it in and you took care of it immediately. All for under $10. She gave me this watch our first Christmas together in 1989! I only take it off to shower in all those years. It is not a big ticket item but to us it is priceless. Thank you

Place to go for you new and refurbished Rolex's. Also will repair them. Great jewelry collection…read more A must stop for those in the market. Frank G

If you want associates who will immediately look down on you, this is the place. The people working…read morehere are rude as hell and act like complete assholes. They clearly care more about making a sale than building any kind of real customer relationship. I've purchased a David Yurman piece from this location before, which makes this experience even more disappointing, but I will never go back. The judgment starts the second you walk in. I get that this is supposed to be a "high-end" store for Mount P., but that doesn't give them a pass to treat people like trash. The only thing I received was straight up condescension, and no meaningful service. If I could give zero stars, I would. They seriously need a reality check. Really wanted a John Hardy piece, but the attitude was such a turnoff.

My wife purchased a Cotizen watch for me for Christmas. She was ignored and experienced less than…read morestellar customer service, we can only assume because the cost of the watch she chose wasn't considered high end. When I opened the watch today, Christmas morning, the date on the face showed 12th. What kind of sales representative doesn't check to.set the date properly before packaging it up for the customer? Imagine opening a watch Christmas morning and rhe date is wrong. What a joke.of a jeweler. The thing about profiling customers is a business never knows who that person.is and what they may return for in the future. Reed's should be ashamed of their actions and inaction on this sale.

Never received the quote for the rings we selected at our appointment. It's been over a month :(read more

The best jewelry store in all of Charleston. Friendly and very knowledgeable associates and a wide…read morerange of jewelry designers Love the new store Angela Inscoe

I love this jewelry shop. It's family owned and run and each owner is extremely knowledgeable about…read moretheir areas of expertise. I've purchased or been gifted jewelry from Joint Venture for over 20 years...including my engagement ring which was designed and made there!! It's not just for women, my son and husband have both purchased watches.

Professionalism is the upmost experience.. Knowledge accompanied with customer service skills Is a…read morewinner for everyone.

We came in to look around and we saw fabulous charm necklaces. Max helped us. She was patient and…read moreso sweet. We even came back the next day to move some charms around on the necklaces and she helped us to make them perfect. Go Max!!!

Needed a fast belated birthday gift for my dear friend and this was the perfect place to find it!…read moreThe shop clerk checked my budget and narrowed down my options to help me make a fast and easy decision bc everything is unique and adorable. Of note she kindly was letting the most adorable and energetic millennial who had been abandoned by her beach friends wait in the cool AC of the shop until her grandpa could pick her up, I loved the kind-hearted gesture!