I chose this business specifically to support a local provider, even after explaining up front that…read moremy situation was complicated. I was assured everything would be handled properly. That did not happen. From the start, the appointments felt rushed and incomplete. I waited from October until late December for my glasses. When they finally arrived, they were unusable -- severe blurriness, headaches, and visual distortion. I was later involved in a minor auto accident that I believe was directly related to the poor vision from these glasses. When I tried to have the issue addressed, I was told "it's been too long" to help -- despite the fact that the office was closed for holidays much of that time and operates appointment-only, often requiring voicemail messages just to make contact. This is not a normal or accessible business operation. The glasses were eventually sent back out, leaving me without usable glasses for yet another month. I was told my eyes would be rechecked to ensure nothing was missed, but that never happened. I was rushed out without a proper exam. In January, I was given only two narrow pickup time options, with no mention of checking the lenses, adjusting the frames, or verifying the prescription. The expectation was simply to pick them up so the matter could be closed, regardless of the unresolved problems or the delays caused on their end. There was no consideration for the disruption this caused or the ongoing issues I explained. Requests for follow-up and a refund were ignored. This was an extremely disappointing experience. After months of waiting, I am out both my money and functional glasses. I regret choosing this business and cannot recommend it.

Monika Groff is a very thorough eye optometrist who has done a great job for our whole family for…read moredecades. They have good prices and a great selection of glasses that are shirt end up fitting right and giving you best possible vision

After searching for an eye doctor that would accept my insurance, Dr. Graden was recommended to me…read moreby a good friend. From the first phone call to the eye appointment everything and everyone was so professional. They also have ample parking. Highly recommend.

Primaery Eye Care and Ootibarn have been taking care of my eyecare needs for years. Friendly,…read moreprofessional, and always helpful. I would recommend Dr. Ty, Robin, and their staff to anyone.

I'd highly recommend this business. I was traveling through the area on my way to visit family and…read morefriends. I came from central Texas, so I was pretty far from home. During our drive here, both of my pairs of glasses broke. The temples on each pair came apart near the joint. I found Hartzell online, and stopped in on Monday to see if they could be fixed. The woman who was working there couldn't not have been more friendly, polite, or helpful. Neither of my frames are currently made or in stock. That didn't stop her. She was able to find a piece in her spare parts that fit one of the frames. She glued the other. The whole process took less than 10 minutes. The kicker was that she didn't charge me. She said there was no charge for glue, or for spare parts. She wished me well, and sent me on my way. Nothing could have been done differently to make this experience any better. It was perfect, and I am very grateful! I'd leave ten stars if I could.

I have gone here for about 7 years. They have had the best service I've seen. They have good prices…read morefor appointments and glasses. The wait time is not bad, but it is worth the wait. They have really cool memorabilia to look at when you wait. The main doctor is really nice and is the best eye specialist I've had.

I just had the worst customer service. They said I should get my glasses in two weeks. I waited…read moretill three weeks and called and I was told they texted me five days after I ordered the glasses and I had not responded. I told them I did not get a text message. Then I go to get my glasses I was told to sit and waitand I waited. The person in the back that is supposed to be waiting on me totally ignored me, walked past me multiple times. I did get my glasses finally from a very nice lady. So, I will never go back again!

My wife and I have been buying our eyeglasses here for a few years. I would recommend this place…read moreto anybody who needs quality eyeglasses and great customer service. I had purchased a pair of eyeglasses from Bouquet Mulligan & Demilo that I somehow damaged and needed a new pair and I went to see what was available and they were running a special on Oakley glasses and I came across a pair that I really wanted and made a purchase and got a discount and some other nice items for free. I recently had a problem with my Oakley's and took them back to see if they could be fixed. In order to fix them they had to order a part. When the part came in I took them back and not only did they fix them, they did it free of charge. Highly recommend this business, great customer service, great technicians and great eye doctors.

Kelly is fantastic. The service she provides outstanding. I had a rush job and wanted new glasses…read morebefore a long trip and she bent over backwards to get them done in time. I've never experienced such good customer service. She is also amazing understanding the right frames for your face type. She's blunt, but she's right you only have to look in the mirror to see that she is. I've been wearing glasses since I was four years old and have never gotten an honest opinion of what glasses were best for my face. Kelly had no problem doing that and I left with two great pairs of glasses. Her selection is unparalleled and her prices are great. If you want high-quality frames, excellent customer service great prices and an honest evaluation of what will look best on you, Kelly is a person to go to. I can't recommend her strongly enough.

Eye BIZ now has a POP-UP location in Lemoyne at the Antique Market Place. I randomly visit this…read moreunique flea market on Bosler Ave. I had my "optical palm read" by Kelly who is not only Knowledgeable but also Customer-focused and still carries those Fashionable Frames you remember from her shop on Paxton St. HBG. There were no pressure sales tactics as she adjusted and cleaned my current eyeglasses while I browsed. Now that's Customer Service!

I went to them for an eye exam and purchased 2 pair of glasses from them in June. Dropped about…read more$1400. Overall experience was fine. I lost a pair of the glasses I had bought 7 months later ( January). I'm about 5 months out from my next annual checkup. I don't want to drop a lot of $, when I may need a new script in a few months, but do want to have a back up pair. Although I have never done it before I was thinking about ordering a cheap pair on line to get me through to when I would go back to see them in June. I called them to talk about my situation and to ask them for the Pupillary Distance (PD) measure because that was missing from the prescription that they had provided me. After speaking with their representative I was told that they do not give that measurement to the patient and that is only kept for them when you buy glasses from them. Tried explaining my situation, that I had paid for an optometry examination and that I expect the PD is a part of what I had paid them for. For the most part all I received was a rude response. In my opinion their policy shows that they care nothing about their patients and are only concerned with making as much as they can. Instead of a repeat customer from me and my wife, we will choose to take our business elsewhere. I will not recommend them to anyone I know and leave it up to anyone who cares to read this review if they should do business with them.

Best eye health facility in south central PA. Dr. Fava will absolutely give you the attention you…read moreneed to get to the root of any eye issue. His concern goes beyond eye health, as he preaches that overall heath (diet and exercise) lead to good vision. he thinks outside of the box when other doctors won't. Their facility is state-of-the-art and they have all the testing equipment that you could fathom. That, coupled with their surgical center and their ability to do LASIK in-house makes them a no-brainer. Anyone living within 60 miles of this place should go there, period.

If you wear eyeglasses, Optometrists are great for annual routine eye exams. Eyeglasses are a face…read moreaccessory. It's your optician who can style your face for the perfect eyeglasses or prescription sunglasses. You need a current eye exam within one year. Bring that prescription to Babineau to get the correct lenses and stylish frames for your eyes. Babineau is a long-standing business in the Camp Hill Mechanicsburg area, not a chain with someone with limited training. John, the current owner, offers experience and knowledge to assist with your eyeglass needs. He can even help with broken eyeglass frames.

Made an appointment as a new patient in March for the following September. While talking with…read morethem, I confirmed that they were participating with my insurance plan. Today, the September date comes along. I go to the appointment and learn that the doctor I was to see is no longer accepting new patients from my insurance plan. They couldn't have told me in advance? They made the appointment knowing full well what insurance was involved. Horrible service! Last time I try the "community supporting small business." What a perk that doctor was.