I was given a new prescription by Memorial Eye, so I stopped at the optical section (KYBER Optics) on my way out. Ted was the person who helped me. I tried on a few frames and depended on being told if shape, size and color were right for me. One particular frame Ted said was good on me. Ted did NOT check for correct fit, feeling how close they fit on my face, just "trying on" didn't give me any perspective of how tight they were. So, based on Ted's approval of how "good" they looked on me, I placed my order. After finally (2weeks) receiving my new glasses and wearing them, I was not happy. They were so tight on my face that a deep indentation was left on both sides at the temple, giving me a headache. I went back to KYBER Optics for an adjustment. Ted broke the frame trying to make the adjustment and had to order a new frame - another two weeks wait. After receiving the second frame, Ted again made the adjustment on the temple piece. The temple piece again was too tight at the area over my ear. Ted said "it is my fault for not checking for correct fit when you ordered". Ted was not able to adjust the frame for a correct fit. Ted said to choose a new frame and he will take care of the return and insurance charge. He did not take care of a new frame, saying I would have to pay $403.00 and so, being on SS I am "stuck" with a pair of glasses that I cannot wear. KYBER Optics has LOST a client for life. Ted is not a man of his word, did not tell his manager that he did not check for fitness and did not admit it was his fault that I have a pair of glasses that do not fit my face. read more

I was taken care of by Barb to order a new pair of Rx glasses and my first pair of Rx sunglasses. The glasses took a few weeks to arrive because the frame I chose was on back order. Those look and fit great. The sunglasses I ordered were Ray Ban official frames and lenses. I have had them sent back three times now because the Ray Ban lab messed up my prescription twice and then had an issue with the polarization being messed up on one lens to the point that I couldn't see clearly out of the left lens. Barb has been diligent in keeping me updated through the process and sending emails to her manager in regards to the QC issues coming from the lab. We are about 2 months into this process of trying to get my sunglasses right after many attempts and the lab continuing to make mistakes. I will likely never order anything from the Ray Ban lab again due to their lack of QC and laziness in reading the paperwork for my glasses that I spent over $400 for. Despite all of the headaches, Barb has been wonderful in the process and she is very pleasant in person and over the phone. I am hoping that this will be the last time the lenses need to be sent back. read more

we went to Kyber optics to new frames since they were in our eye doctor building. we were told that the frames we picked had a 2 year warranty on them.took one pair back due to frames not fitting correctly and vision was not clear. person who waited on indicated that the warranty cost 39.99 per frame, we were not told about.Due to that lie we were told we wanted our for the one pair of glasses we still waiting to hear back from them. read more

Best glasses I ever got. Great customer service and friendly staff. I will be going back to get glasses for my kids before school.

I need an option that is less than the lowest one available. I was lied to and deprived of using my excellent eye care benefits due to a sales person who was either blatantly dishonest or inept. The former staff apparently is no longer there so i worked with a salesman who promised to be in touch when my glasses (special frames) arrived. I repeatedly informed them that i needed to know if (for any reason) they could not get the glasses in, I could order from another vendor. The week before Christmas (2017) he called to assure me that they would arrive that afternoon or the following day. Turns out they never billed my insurance and as a result, I lost my 2017 benefit and have to use the current year's benefit. The folks who answer the phones have been discourteous to boot. I'd recommend avoiding Kyber Optics unless you enjoy the thrill of frustration and loss. Seriously! read more

This is a very unprofessional and unreliable company. To make a long story short, I dropped off my eyeglasses to get new lenses. I had these glasses for 5 years and the silhouette frame was in perfect condition. I decided to have cataract surgery instead of getting the new lenses so a hold was put on the lens order. After over 2 months, everything was healed and I had another script for lenses so the lens order was reactivated. I went to pick up the glasses and the lenses were perfect, so I paid for them. Unfortunately, they were in a frame like mine but this frame was NOT MINE!!!! Ted who runs the place, was arguing about part numbers and I knew nothing about part numbers, I just knew this was not the same frame I had been putting on and taking off for 5 years. My partner has similar glasses and her temple piece broke twice. We compared her frame to mine and mine was easily twice as wide at the glass junction as hers. The glasses he delivered were just as thin as hers, identical to hers. The one argument he never used was that my glasses had been safely put in a box, cubby, tray or whatever for the 2 months and had never been touched. As far as he was concerned, I had to take them or nothing. I didn't want them because I know they will break, but I was stuck. Don't get stuck. Avoid Kyber Optics if you need glasses! read more