I'd highly recommend this business. I was traveling through the area on my way to visit family and friends. I came from central Texas, so I was pretty far from home. During our drive here, both of my pairs of glasses broke. The temples on each pair came apart near the joint. I found Hartzell online, and stopped in on Monday to see if they could be fixed. The woman who was working there couldn't not have been more friendly, polite, or helpful. Neither of my frames are currently made or in stock. That didn't stop her. She was able to find a piece in her spare parts that fit one of the frames. She glued the other. The whole process took less than 10 minutes. The kicker was that she didn't charge me. She said there was no charge for glue, or for spare parts. She wished me well, and sent me on my way. Nothing could have been done differently to make this experience any better. It was perfect, and I am very grateful! I'd leave ten stars if I could. read more

I have gone here for about 7 years. They have had the best service I've seen. They have good prices for appointments and glasses. The wait time is not bad, but it is worth the wait. They have really cool memorabilia to look at when you wait. The main doctor is really nice and is the best eye specialist I've had. read more

Disappointing customer care. I arrived for an appointment and was told I would not be seen because there was an "authorization" open on my vision insurance. I asked why I was not called and was told in a rather condescending tone "insurance is the patient's responsibility". If they knew there was an "authorization", they could have called me prior to the scheduled appointment and I could have resolved it. Disappointing treatment of a potential new patient. read more