we are so blessed to have finally found all the answers to our cell phone issues. our story began…read morein may 2018, and came to a successful solution today, aug 1, 2018. so all your questions, cell phone fixes, advice for cell phones, sell phone services! used cell phones start right here with vic francisco rayden manny wasn't there but i will bet you if you need any cell phone help, this is your only stop needed! idaho falls

From the owner: At Lend Me An Ear Cellular we specialize in all things cellular. We offer affordable prepaid plans…read moreusing America's 3 Reliable 4G LTE networks, along with family plans, cellphone repairs and accessories. Our customers choose us because of our knowledge of our products and the quality services we provide them every time. We make it a point to create a welcoming atmosphere for our customers and listen to their wants and needs. Building lasting customer relationships is important to us, and we know how important it is for our customers to get set up with a plan and phone that is right for them.

This is a great local business. They offered great customer service even after the original sale…read more The employees were helpful, knowledgeable and went above the call for me with service.

So I had a phone emergency and needed a phone. I came in and was able to get a phone for a…read morereasonable price and great quality. The customer service was top notch too. Michael the store manager was about to close but stayed open just to make sure I got what I needed. He even placed a protective cover on it for me free of charge with my purchase. If your phone is broken, or you just need to get set up with a phone at a reasonable price, GO HERE!!

Great customer service plans are amazing people are great prices are so affordable would recommend…read moreto anyone who is looking for good phones and affordable rates

I went here to trade from straight talk for a free phone . Everyone seems to have a different story…read moreon how to obtain this free phone . Long story short nothing seems consistent and you aren't eligible for any offers if coming from straight talk. I was only upset about this because initially I was told I would be eligible so I felt it to be a waste of time .

The products they push on you to finance or buy is not right. They give you the impression off try…read moreit out and it's easy to return no hassles. They smile in your face with the two faced system. For instance the the home internet junk box. I tried it out the entire time it did not work. No access to anything. So I return then get charged for using something that did NOT work. They charge restocking fee to sell it to someone else. Why is there a restocking fee or have to pay for service that did not work. Please customers do not get excited about these products they push on you. They seem to just make money off restocking fees. It's ridiculous and horrible business practices. I had an almost 400 dollar bill. Just for their junk. I had to return a WiFi that was supposed to help me with my business. It just turned on and off on and off. I showed Jamal the video he clearly saw something wrong. I still had to pay a restocking fee. You will be paying for products that do not work. The 360 insurance doesn't cover much of anything. My iPhone fell into a fire. Not a lifted finger to help. Then there is the S.O.B. Named Cam a Real Snake oil salesman. They knew I had an issue with Google. Cam slips me one anyway when I told him I wanted the Motorola. Something cheap so I could just pay for it. Instead of bringing me the Motorola I asked for he brings me Google Pixel. Knowing Google had hijacked all my photos I have had for 24 years. I am a Tour Guide and Business owner. One day I was on the way back home from Giving a Tour in Yellowstone. I see this pop up from Google telling me I should by this photo album. I'm looking at it. And they are all my photos from many Tours I had givin through out the years! I yell out Helllll No! This is messed up! I said no and commenced to talking crap all the way home to Idaho Falls. After this I could access my photos then I couldn't accsess my account. I was with Verizon for over 20 years. They took me as a joke. So I discontinued my service and decided to give T-Mobile a try. At first it was not good. Especially going to the store on 25th st. Don't go in there to ask for help. They all look like a deer in headlights! Then just tell you to go to Isource even if you have an Android. However the Isource Man Remington is Awesome! I have to leave money for him on the counter to take it. If anyone needs to learn to operate a business they need to learn from Remington at Isource. A guy that absolutely genuinely cares about his customers and employees. Quinn at the T-MOBILE on Utah is new. He genuinely tries and listens. Jamal Is good too. However Cam which is now at the Grand Teton Mall store is a pathological liar. He will say anything to get a buck or make sure you keep a product that does NOT meet your needs. I wanted to return the Google Pixel but John kept saying go talk to Cam but I already have and did. They will have you hold on to a product till time expires to return it. Then you are just stuck with it. Now everytime I have to worry about my intellectual property being stolen. It's already bad enough through a bad couple of years. I was the Caregiver for my mother for 8 years until her passing. Then my beagle gets ran over. Then I'm in an accident that totalled my truck. My intellectual property gets stolen. Then when you are trying to recover and build a business here comes people like Cam to kick you in the gut again! Where is the decency, standards and morals? I hope this review helps. Only talk to Quinn or Jamal when need help or go see Remington at Isource. Watch your back in these stores because they sure don't have it.

Great service. Been with T-Mobile for many years. We have…read morenever had a problem with them. Upgraded from a IPhone 11 to a IPhone 15 Pro Max. Big difference

Let some one skip in front of it and said nothing. And we wait for 50 minutes. And a bad experience.read more

Had a great experience here with Joeys help. I was hesitant going in as I had to help my 81 yo…read moreGrandmother to upgrade to a new phone and was hoping to not get someone who was annoyed at having to explain everything to us. Joey was kind and happy to help. The process was very up front and we were able to get Grandma her new phone! I overheard him w other customers and he never lost patience and explained everything to them as well. The 3 guys working were all very polite and one even opened the door for my Grandma when we left, what a class act! When I need a new phone, I will be coming here. Thanks!

This review is for the 17th St store that I unfortunately visited. I had bought phones from this…read morelocation in the past and didn't realize that it had changed to a Victra store. That's a mistake I won't make again. After purchasing 2 phones and being upsold on a watch promotion, I was informed the watch wasn't even in stock. My options were to drive to another location to pick it up, or let them order one in. At this point, I had already been in the store for 3.5 hours (really). So, I asked for it to be ordered and I would be back in after returning from a business trip. When I returned to pick up the watch two weeks later, it wasn't even the correct watch. I was informed the sales person that had helped me no longer worked there (surprise) and I'd have to speak to the manager. No problem. What I didn't realize was how seldom the "manager" was there. I made another 3 or 4 attempts before finally catching the manager in the store and after another 15 minute wait, I was finally able to speak with him about making an exchange for the correct product. After looking at my receipt I was informed that it had been 32 days since I had paid for the item and he could no longer help me (beyond the arbitrary 30 day return limit). Keep in mind they had to order it in and I actually only had the unused product in my possession for about a week, and that was only because I couldn't get help without speaking to the "manager". He actually suggested that I sell the watch online and come back in to buy the one I wanted in the first place. I informed him that I will never return to a Victra store and he was part of the worst customer service experience I've ever had.

Visited store around 1, employees did not even acknowledge my presence. Lack of customer…read moreservice won't be back

There is zero room for any type of personality when dealing with the manager Lance. What a peach…read more Utterly rude to say the least; this makes me never want to step foot in this establishment again. Unbelievable. I hope no one has to deal with him. Thanks for the help Johnny and Adam. #douche

We purchased an iPhone 11 this afternoon, it was a replacement for my wife's iPhone 7, which had…read moreseen better days. Well everything went well until I got home and the the fun started, I had a hard time getting everything up and running, basically because of an email and password problem. So after a few hours of struggling I decided to go back to the store and get assistance. The assistant who helped me was Monica, and I think even she had a few moments where she was trying to fathom out what I had done, but she came through and got everything up and running. I would like to give Monica a big shout out for her patience and understanding and for her skill in getting the phone set up. If I need assistance again I'll be sure to seek Monica out, she really is a credit to that store.