I started to take my German Shepherd there as a puppy and everything seemed fine. They took care of him and we finished our puppy rounds. When it was time to get him neutered, I called them to ask a few questions. I am a first time dog mom, so absolutely I will have questions about neutering my dog. The lady on the phone was so incredibly rude. She acted like talking to me was the least important thing. Kept responding with "mhm" after asking questions about the procedure. I asked how long the surgery would take and she said she wasn't allowed to disclose that information. She acted like the questions I was acting were so beyond stupid. After that call I was so frustrated that I called back and asked to speak to a manager which they said wasn't available. They took down my information and said that I would hear back. It's been 2 weeks and I still haven't heard anything. We now go to another vet and I needed some records passed on. I called to get those and once again, the tone of voice is just baffling. She said she would email them over and I never got them. 4 hours later after still not receiving them I called again and she repeatedly said that she has already sent them. Once she sent them again I said "thank you so much" and the lady responded "mhm" and then hangs up.
As a first time dog owner, you want to feel safe knowing that your valid questions will be answered. I was so disappointed with how everything was handled. If I am going to be spoken to like that, then I sure don't want to know how my dog will be treated. read more