OK, I was all wet on this review. Dr. Cody save my daughter's dog and I'm very happy that we drove…read morethe long distance to come here and the results were as good as they could be so I'm going to say they are quite good and I appreciate their efforts.

I am an A&M grad and have an elderly pet with heart and kidney issues. I've been calling and trying…read moreto get help from this facility from the Dallas area. They are not helpful not empathetic and very unaccomadating. They will NOT go out of their way at all and give very scripted answers no thinking with compassion here. Do not recommend!

Staff and doctor were fast and efficient. Helped my girl out and we were done in about an hour!…read more Extremely satisfied

If you have the money, honey--they have the time. The thing is, I had the money but first wanted a…read morelittle info. Nope. Funny, another vet was able to compassionately convey the need to get the animal treated immediately. Boom, said and done...somewhere else

Each time we've come in, they've taken our girl in right away and started working with her. The…read morelayout is interesting since you can see everyone working, so you know no time is being wasted getting your dog the care they need. We were able to quickly reach and talk to the vet in person while there and also by phone while our dog stayed overnight. I've unfortunately had to visit several emergency veterinary centers in the past, but this was by far the most reassuring and supportive experience.

I am immensely grateful to the Veterinary Emergency Group staff. It's nice to know 24 hr care like…read morethis exists. The staff was tremendously compassionate, helpful and comforting to me as I faced my dog's final day. I was referred to VEG by my dog's vet. We arrived to continue her care after her vet closed for the day. As soon as I walked in carrying my blanket covered baby, they led me into their open concept care area. There were maybe a dozen or so examination tables and several kennels along the walls and there's also, I think, two surgery rooms and a couple of dimly lit rooms for saying goodbye. Clients see what's going on with every pet at the different examination tables. Sadly I witnessed a dog die after the staff tried giving it chest compressions for what felt like forever. They really seemed to try and give it their all. It was the saddest thing to witness, especially knowing my dog was likely headed in that same direction. I lost it and cried. One of the many bouts of tears I had that day. Unlike the exam tables, the surgery and goodbye rooms are private. Dr. Burbano and staff examined my dog to see if there was anything they could do and they gave me my options and the corresponding prices. The price went up the longer they cared for my dog. I could leave her there for 24 hours, 12, 8, 4 etc and I could stay with her the whole time. I could tell there wouldn't be any progress if I left her there longer so I ended up leaving her for 8-10 hrs, enough time for progress to hopefully be made but not so long as to avoid the inevitable and to have an unnecessarily high bill. After hours on the exam table they moved her to a kennel. From the kennel she was moved to a dimly lit room where I held her in my arms for hours and said my goodbyes as she was hooked up to an IV. While in the room, a staff member went over end of life options with me, private or group cremation, different urns etc. Paying for everything was very convenient. They texted me the itemized pricing for both my dog's car and end of life options and you pay from your phone, never having to leave your pet's side. My dog's cremated remains and end of life items where delivered to my home I believe a week or two later. The postal worker ( not a VEG employee) was also kind and compassionate during the delivery. I loved how caring the VEG staff was, how well they explained everything, and that they were very understanding and didn't rush me at all. I greatly appreciate my dog's veterinarian referring me to VEG and I would highly recommend them to anyone experiencing a pet emergency or saying goodbye to their precious furry one.

I've been to quite a few emergency vet clinics over the years, and I do admit that this one in…read moreMagnolia was probably the best experience of them all. When we discovered that our nine-year-old spaniel was bleeding from her mouth, we monitored her for an hour or so to see if it subsided. After all, it was a Sunday and our regular vet wasn't open. When the bleeding continued, with it occasionally being pretty significant, I jumped on my vet's website to see what emergency clinics they recommend. Emergency Pet Care of Texas was one of two listed, and since I'd had an extremely negative experience with the one that is actually closer to me, I made the nearly 40-minute drive up to Magnolia to have her checked out. Sign in was smooth and not overly detailed (not asking a lot of what I deem as unnecessary questions). Wait time was minimal. Tech tended to her relatively quickly, and by this time much of the bleeding had subsided greatly. Still wanted her to see a vet, which she did shortly. Vet was thorough and didn't recommend any additional testing or examination because by the time she saw the vet, all bleeding had stopped. If it had not, it would have indicated something more severe: rat poison or sago palm ingestion, for example. But since that did not appear to be the case, we were instructed to watch her, keep her quiet with minimal exercise and see our regular vet the next day when they were open if the bleeding began again. I appreciate that EPCT was not overly aggressive in trying to treat what turned out to be a minor nick on her gum line that apparently caused the bleeding (mouth bleeds can be pretty traumatic initially, I was told, but they do subside within an hour or two if it's nothing serious). Other emergency vet clinics usually jump on "needed testing" which results in sometimes exorbitant charges that prove nothing at all (I'm speaking from experience). The techs and the vet calmed my fears, assessed my dog for potential dire conditions and sent us on our way. Easy to locate, ample parking, nice waiting area, friendly attendants, techs and vet experience. Charges were extremely fair. Wait time for us was short, but understand they do triage incoming cases so wait times can be extended due to severity of emergency. Definitely recommended, since they only treat emergency cases (rather than continuing, routine care of pets), so they are clearly prepped for that. While it was a drive to get here from where we live, it was worth it knowing I wouldn't need to cash in my 401(k) for my dog to be seen on a Sunday.

This is a long overdue review. Unfortunately, I've been here a few times because of emergencies…read morefor my babies. Each time has been as good as can be expected when you're in an emergency situation, and it's your fur baby's life on the line. This time was no different except for it was my cat, and he was on his way out. He was in very, very bad shape. He was triaged immediately. The news was not what I wanted, but as the person who has raised him for 19 years, it was a decision I had to make. My point here is the ladies that were on duty that evening were not just professional, or on point with their assessment, but went above and beyond on the empathy scale. I cannot say enough about the support that I received while I was there and I would 1000% recommend this Clinic to anyone. Everyone that helped me that evening from the front desk to the ladies in the back...I appreciate the kind words and the hugs that I received. I am more than grateful for you and giving my boy a peaceful jump out of this world

We discovered this amazing clinic after bad service at a different animal emergency center. Let me…read moretell you, they went above and beyond to care for our fur baby. It is hard to find service the way they provided. Not only did they ease our fears and kept us calm, they took great care of our baby. I almost thought our fur baby belonged to them. You want to bring your babies here. Twenty minutes from home and I will not regret discovering this place. Although the circumstances I needed to reach them were bad, they turned it around and I'm FUREVER grateful to this clinic and staff. PS. They are not affiliated with the animal clinic in Conroe. They are one million times better! Editing to add: the next day follow up call we received was the icing on the cake. Kindness is rare! I'm glad that I found it at Willis Emergency Animal Clinic.

The doctor sat down with me and explained every test result from my dog's bloodwork and screenings…read moreand answered every question I had clearly and thoughtfully. Very helpful and reassuring staff for a worried pet owner. Not exactly cheap, so be prepared for that, but they offered great treatment that had my dog back to normal within hours.

This place is horrible stay away at all cost!…read more Took my dog in on Memorial Day in the morning and 2.5 hours later still didn't see a doctor. We just walked out. Don't bring your pet here. Update: We wound up at UrgentVet in the Woodlands later the same day. The experience was like night and day. They greeted us, almost immediately, the doctor saw her within 30 minutes and came up with a course of diagnosis to find out what is going on. We are now waiting for the results and all of it happened in under an hour. I dropped 2k on the diag and treatment but would have paid double that if needed for my precious dog. These people actually seemed to care about my pet and me.

My dog got snake bit last Sunday and there was nowhere in my home town of Huntsville that was…read moreopened so we drove to Conroe and came here. When I told the vet that we were on a very limited budget rather than trying to sell me treatments I couldn't afford so that I would walk away feeling guilty for not being able to afford them she asked me if I wouldn't mind telling her what my budget was and adjusted her recommendations to fit my budget. She gave him pain medication and antibiotics. We were able to pick up the medication at the counter when we paid for our visit and we came out with a vet bill that we could afford. I don't live in Conroe so I doubt I will be going back but, if I ever do find myself in need of a vet in Conroe, or on a Sunday I like this place.

Let's start at the front desk so many names each and every one. Is kind and so helpful. They are…read moreso calming to the people who are so worried about their animals, Then the people who answer the phone. Helpful.is an understatement. Also so. Kind and calming. Dr. Wilson there are not enough nice things to say. Definitely s straight shooter will walk you through the different options Yet is so very kind understanding knowledgeable. Dr Wilson has a calming effect even through what might be horrible news. She celebrates. With. You when you have great news. Two weeks ago my. Sweet 6 year old Milo. Was out of remission for his lymphoma. She helped me work through s plan (you can't tell he is sick.) today he is back in remission. . Thank you!

This post isn't about the service I received because we didn't get that far. However this is a post…read moreregarding their policies and how the message is given. Dog is needing surgical services and like any animal owner I'd like to know a range of pricing to understand where I'm going to land. Not an exact number but a nice range with a high degree of variability. That isn't the policy here. They immediately try to schedule an appt for a "consultation" and tell you you HAVE to pay a $50 deposit for this great honor, apparently. I told her before I commit to an appt I'm trying to see between them, blue pearl, and other facilities that are through our rescue network. She said verbatim "legally I cannot disclose pricing that's a conversation after you pay your deposit and have the consultation with your doctor". What? Are you kidding me? This tells me a few things, their pricing is astronomical and they try to lock you into surgery or lose your deposit. And they can't be trusted. If you have this shroud of secrecy around a range of pricing, then you aren't who I want to consider doing business with. These people have gotten too big for their britches. I'm looking elsewhere.

I've never needed a emergency veterinary clinic before. I can honestly tell everyone who's ever…read morein need of one that this clinic -and everyone there-is absolutely amazing. My little cat was shot by some evil person in my neighborhood (who I'm actively hunting BTW). Luckily the pellet/bb/bullet didn't hit any vital organs and he's going to be okay. They got him back there immediately and ran an x-ray and took great care of the little guy. I hope I don't ever need to take him back but if ever I do, I have them saved in my favorites. If you guys happen to see my post, I just want to thank you again. Thank you SO MUCH!!

Don't go to the one in Cinco Ranch. We came in with a large cage with a feral cat who was in bad…read morecondition. They were doing a shift change and there were at least 12 vets and techs there. NO ONE offered to help us carry in this large cage and they could see we were elderly (75). Then we sat in the room crying about our feral cat while they were laughing out in the exam area. Very rude and uncaring atmosphere. The vet wanted us to put the injured feral cat back out in the 20 degree weather rather than gently put him to sleep and out of his misery. My friend warned us not to go there because they were rude and uncaring with her cat. We just came from our regular Vet who actually examined the feral cat and said he would not have made it one more night outside because he was extremely malnourished and dehydrated. He had not come for food at our house for 8 days. I am deeply troubled that the ER did not examine this animal before refusing care and offering guidance that directly conflicted with the medical findings of a licensed veterinarian. I am sharing this so others can advocate strongly for animals in distress and consider their options carefully. Please trust your instincts and seek a second opinion if something does not feel right.

My wife and I had to make the heartbreaking decision to put our dog of 14 years to sleep due to…read morehealth reasons. During that difficult time, we ordered and paid for a memorial paw print made from his ashes so we would have something meaningful to remember him by. After three months passed with no update, I stopped by the clinic to ask about our order. I was then informed that although they had taken our payment, the order was never placed. No one contacted us to let us know there was an issue, and it appears the payment was simply kept until I followed up in person. What made this experience even more upsetting was the lack of compassion shown at the front desk. The staff member was dismissive and nonchalant given the emotional nature of the situation. When I asked whether anyone intended to notify us that the order had not been placed or if the clinic planned to keep the money, there was no response. A refund was eventually offered, but by that point the damage was done. When I explained that I now had to go home and tell my wife -- and that this news would deeply hurt her -- the response I received was simply, "Okay." During one of the most painful moments a pet owner can experience, we expected basic communication, accountability, and empathy. Unfortunately, this clinic failed in all three areas. We do not recommend this place

I took my cat over the weekend due to a toxin ingestion, and our intake vet tech and Dr Nguyen were…read moreincredibly helpful, friendly, and transparent. I approved a thorough estimate, and received two additional calls throughout the 24ish hour hospitalization with updates from other DVMs on shift. It was a positive experience from their team all around. ER's are expensive, yes, but that is a fee to consider when taking on a pet. Get pet insurance--it's worth it. Please be patient with any vet staff as they are trying their best in an understaffed and under appreciated field. No one in the field does it for the money--I promise. I'm glad this place is close to me and I hope I don't have to use them often, but will be my first choice for emergent needs. Thanks again!

I came home to find my pup had gotten into some tin foil, and I was immediately worried he may have…read moreswallowed some. I rushed him to the ER, and thankfully there weren't many patients ahead of us; we were seen within about 20 minutes. The facility was clean, calm, and welcoming, which really helped ease my nerves. The staff was incredibly friendly, and you could truly tell they cared by the thoughtful questions they asked and their gentle, compassionate demeanor with my pup. He needed X-rays, and while the results took a bit longer, the process was thorough and reassuring. Overall, we were there for about two hours, and the best news of all: my pup is perfectly okay and didn't swallow any foil. They even called me the next day to check in on him. Not something I expected, but that extra touch really shows their genuine care for the animals they serve. If you ever find yourself in a scary situation with your furry loved one, I would absolutely recommend this pet ER. Caring, professional, and worth every minute for peace of mind.

From front desk to the vet and vet assistant everyone was great in helping with my old girl and her…read moreear. Thank you for all being so nice and taking care of my dog while we were there.