OK, I was all wet on this review. Dr. Cody save my daughter's dog and I'm very happy that we drove…read morethe long distance to come here and the results were as good as they could be so I'm going to say they are quite good and I appreciate their efforts.

We began our cancer treatment journey two years ago at Texas A&M. In the beginning the doctors were…read morecaring and compassionate. Over time several oncologists left and moved into private practice and the doctors quality of care was affected dramatically. By the time we left to seek treatment elsewhere, only one permanent full-time oncologist was available. Due to either the shortage of care or less caring doctors, several quality of care issues arose while our pet was in their care. -He was administered pain medication that his patient file explicitly documented that he had an allergy to -when I tried to escalate my concerns, I stopped receiving updates on the status of my pet. Somedays I went over 22 hours without an update. -the environment was toxic with doctors and staff talking negatively about each other in front of clients.

Absolutely wonderful staff! We rushed in with our 14.5 yr old peekapoo who was in heart failure…read more(she was diagnosed a year earlier) but her symptoms had worsened she was at the end, it was heartbreaking but this staff (on 4th of July no less!) was SO compassionate & patient. I will forever be grateful to them for working so hard to take this horrible moment & make it as peaceful as possible. Teddi passed away calmly & surrounded by so much support & love.

I had to make 3 visits. First was unknown pain with my catahoula, her symptoms presented as a back…read moreinjury, but it wasn't, vet caught cancer on her leg and had me follow up with our regular vet asp, and sure enough, it was and surgery was done and she recovered. Next visit was for our big boy, copperhead bite, they treated him quickly and sent us on our way, and 2.5 weeks later we came back, our boy had collapsed after tracking scents in the yard, immediately they caught that it was another snakebite, and determined to be rattlesnake. It was serious, he stayed 24 hrs and was released. We've got a long road of wound care and such, but they saved him. I've had nothing but great care and they saved both our pups lives. The vets have taken their time listening and explaining, very patient and caring. Top notch!!

Reviewing purely based on experience because of course emergency medicine is going to be pricey…read more This was my first time bringing my cat to an emergency vet. Everyone I encountered was super friendly, patient, and knowledgeable. I was concerned my cat might've had a urinary blockage, and I was seen right away with consistent care. His vet was very thorough in examining him and trying to diagnose his symptoms. Additionally I was able to be with him every step of the way which was nice (and also satisfied my curiosity). For those curious, the total came out to about $1200 for exam fee + blood tests + fluids + meds

I am immensely grateful to the Veterinary Emergency Group staff. It's nice to know 24 hr care like…read morethis exists. The staff was tremendously compassionate, helpful and comforting to me as I faced my dog's final day. I was referred to VEG by my dog's vet. We arrived to continue her care after her vet closed for the day. As soon as I walked in carrying my blanket covered baby, they led me into their open concept care area. There were maybe a dozen or so examination tables and several kennels along the walls and there's also, I think, two surgery rooms and a couple of dimly lit rooms for saying goodbye. Clients see what's going on with every pet at the different examination tables. Sadly I witnessed a dog die after the staff tried giving it chest compressions for what felt like forever. They really seemed to try and give it their all. It was the saddest thing to witness, especially knowing my dog was likely headed in that same direction. I lost it and cried. One of the many bouts of tears I had that day. Unlike the exam tables, the surgery and goodbye rooms are private. Dr. Burbano and staff examined my dog to see if there was anything they could do and they gave me my options and the corresponding prices. The price went up the longer they cared for my dog. I could leave her there for 24 hours, 12, 8, 4 etc and I could stay with her the whole time. I could tell there wouldn't be any progress if I left her there longer so I ended up leaving her for 8-10 hrs, enough time for progress to hopefully be made but not so long as to avoid the inevitable and to have an unnecessarily high bill. After hours on the exam table they moved her to a kennel. From the kennel she was moved to a dimly lit room where I held her in my arms for hours and said my goodbyes as she was hooked up to an IV. While in the room, a staff member went over end of life options with me, private or group cremation, different urns etc. Paying for everything was very convenient. They texted me the itemized pricing for both my dog's car and end of life options and you pay from your phone, never having to leave your pet's side. My dog's cremated remains and end of life items where delivered to my home I believe a week or two later. The postal worker ( not a VEG employee) was also kind and compassionate during the delivery. I loved how caring the VEG staff was, how well they explained everything, and that they were very understanding and didn't rush me at all. I greatly appreciate my dog's veterinarian referring me to VEG and I would highly recommend them to anyone experiencing a pet emergency or saying goodbye to their precious furry one.

This is a long overdue review. Unfortunately, I've been here a few times because of emergencies…read morefor my babies. Each time has been as good as can be expected when you're in an emergency situation, and it's your fur baby's life on the line. This time was no different except for it was my cat, and he was on his way out. He was in very, very bad shape. He was triaged immediately. The news was not what I wanted, but as the person who has raised him for 19 years, it was a decision I had to make. My point here is the ladies that were on duty that evening were not just professional, or on point with their assessment, but went above and beyond on the empathy scale. I cannot say enough about the support that I received while I was there and I would 1000% recommend this Clinic to anyone. Everyone that helped me that evening from the front desk to the ladies in the back...I appreciate the kind words and the hugs that I received. I am more than grateful for you and giving my boy a peaceful jump out of this world

Our sweet dog has terminal cancer and has been seen here a couple of times since her diagnosis. The…read morestaff is wonderful and compassionate. It's difficult to get appointments with our regular vet so we plan to continue going to this practice as needed. They follow up, too, which is a nice touch.

The doctor sat down with me and explained every test result from my dog's bloodwork and screenings…read moreand answered every question I had clearly and thoughtfully. Very helpful and reassuring staff for a worried pet owner. Not exactly cheap, so be prepared for that, but they offered great treatment that had my dog back to normal within hours.

brought our cat in because he was acting funny, but nothing too crazy, they couldn't figure out…read morewhat it was, but we knew he was in pain without consulting us. They gave him zorbium without consulting in letting us know what they were going to give him. and they killed our cat with in a day. upon calling the vet after my cat had passed away, they refused to speak to us on the phone and made the receptionist handled the conversation and said that they give opioids as standard pain medicine even if it's not after surgery completely bad practice we spoke to three or four vets after this happened and all of which said it's a known thing to not just administer opioids without consulting, letting family know about possible effects. Very upset with how this was handled.

Such an amazing facility. I've had 2 emergencies for 2 of my pets in the last year. Each visit, the…read moreteam is incredibly friendly and fast acting to remedy the situation. The level of concern and care is exceptional.

This place is horrible stay away at all cost!…read more Took my dog in on Memorial Day in the morning and 2.5 hours later still didn't see a doctor. We just walked out. Don't bring your pet here. Update: We wound up at UrgentVet in the Woodlands later the same day. The experience was like night and day. They greeted us, almost immediately, the doctor saw her within 30 minutes and came up with a course of diagnosis to find out what is going on. We are now waiting for the results and all of it happened in under an hour. I dropped 2k on the diag and treatment but would have paid double that if needed for my precious dog. These people actually seemed to care about my pet and me.

Let's start at the front desk so many names each and every one. Is kind and so helpful. They are…read moreso calming to the people who are so worried about their animals, Then the people who answer the phone. Helpful.is an understatement. Also so. Kind and calming. Dr. Wilson there are not enough nice things to say. Definitely s straight shooter will walk you through the different options Yet is so very kind understanding knowledgeable. Dr Wilson has a calming effect even through what might be horrible news. She celebrates. With. You when you have great news. Two weeks ago my. Sweet 6 year old Milo. Was out of remission for his lymphoma. She helped me work through s plan (you can't tell he is sick.) today he is back in remission. . Thank you!

This post isn't about the service I received because we didn't get that far. However this is a post…read moreregarding their policies and how the message is given. Dog is needing surgical services and like any animal owner I'd like to know a range of pricing to understand where I'm going to land. Not an exact number but a nice range with a high degree of variability. That isn't the policy here. They immediately try to schedule an appt for a "consultation" and tell you you HAVE to pay a $50 deposit for this great honor, apparently. I told her before I commit to an appt I'm trying to see between them, blue pearl, and other facilities that are through our rescue network. She said verbatim "legally I cannot disclose pricing that's a conversation after you pay your deposit and have the consultation with your doctor". What? Are you kidding me? This tells me a few things, their pricing is astronomical and they try to lock you into surgery or lose your deposit. And they can't be trusted. If you have this shroud of secrecy around a range of pricing, then you aren't who I want to consider doing business with. These people have gotten too big for their britches. I'm looking elsewhere.

I took my King Charles Bella in when she seam to be having difficulty breathing, her body was limb…read moreas soon as me and my daughter walked in. There were at least seven people all over the table assisting her. The Doctor was asking the correct questions. when I honestly couldn't even think .He started a ultrasound while others were getting IV started . We had just started Bella on new medication that she should've been started on months ago, but because she was misdiagnosed from VCA Hospital on Kingsland my baby girl didn't have a chance she was suffocating. She was going into heart failure. Me and my daughter were trying to figure out the finances , Bella was suffering. They placed her in an oxygen tank. To try to keep her comfortable, but it wasn't enough The nurse told us we'll figure this out let's get your Baby out of pain . It was the hardest thing I ever had to do in my whole life and I'm not a young woman, but I definitely would recommend them. They help me make the right decision. They could have ask me for more money and given me false hope but they were honest. I would recommend them. Rest in peace Bella Brenda R

This is the second in about 6 weeks that I've been here. This time, I was helping my Mom with her…read more14-yr old Terrier-mix who was suffering from Addisonian crisis. You would think that their open concept would be stressful or confusing. But everybody is surprisingly calm. The staff is responsive and sweet. They were able to see the dog right away, despite having about eight other pets in various stages of treatment. I also found the treatment plan pricing for both the treatment my dog received, and my mom's dog was fair for ER services I highly recommend veg ER in case you ever have an emergency with your pet.

I had to euthanize my beloved dog Nya last night. The personnel was extremely caring and…read moreunderstanding, and even the price was affordable. Thank you for supporting me on that horrible night when I lost my best friend

I CANNOT praise this ER clinic enough... I am so grateful to them all. My only wish is that humans…read morecould come here for treatment because this heaven sent group of care givers has completely exceeded any experience that I have even personally had with any doctor. They met me with a gurney to get my 85lb Great Pyrenees in who had been shot, I received consistent updates and communication throughout the entire process and everything was thoroughly explained to me. I was given treatment options with clear and completely reasonable pricing as well as recommendations for clinics in my area. They even noticed I was cold and offered me a blanket. I know this is a very emotional experience, but the stars DO NOT match the level of care and love this wonderful place has to offer. If you love your furry children, this is the place. Thank you for the exceptional care. Bless you all 100000x's

I came home to find my pup had gotten into some tin foil, and I was immediately worried he may have…read moreswallowed some. I rushed him to the ER, and thankfully there weren't many patients ahead of us; we were seen within about 20 minutes. The facility was clean, calm, and welcoming, which really helped ease my nerves. The staff was incredibly friendly, and you could truly tell they cared by the thoughtful questions they asked and their gentle, compassionate demeanor with my pup. He needed X-rays, and while the results took a bit longer, the process was thorough and reassuring. Overall, we were there for about two hours, and the best news of all: my pup is perfectly okay and didn't swallow any foil. They even called me the next day to check in on him. Not something I expected, but that extra touch really shows their genuine care for the animals they serve. If you ever find yourself in a scary situation with your furry loved one, I would absolutely recommend this pet ER. Caring, professional, and worth every minute for peace of mind.

From front desk to the vet and vet assistant everyone was great in helping with my old girl and her…read moreear. Thank you for all being so nice and taking care of my dog while we were there.