OK, I was all wet on this review. Dr. Cody save my daughter's dog and I'm very happy that we drove…read morethe long distance to come here and the results were as good as they could be so I'm going to say they are quite good and I appreciate their efforts.

I am an A&M grad and have an elderly pet with heart and kidney issues. I've been calling and trying…read moreto get help from this facility from the Dallas area. They are not helpful not empathetic and very unaccomadating. They will NOT go out of their way at all and give very scripted answers no thinking with compassion here. Do not recommend!

Staff and doctor were fast and efficient. Helped my girl out and we were done in about an hour!…read more Extremely satisfied

If you have the money, honey--they have the time. The thing is, I had the money but first wanted a…read morelittle info. Nope. Funny, another vet was able to compassionately convey the need to get the animal treated immediately. Boom, said and done...somewhere else

I am immensely grateful to the Veterinary Emergency Group staff. It's nice to know 24 hr care like…read morethis exists. The staff was tremendously compassionate, helpful and comforting to me as I faced my dog's final day. I was referred to VEG by my dog's vet. We arrived to continue her care after her vet closed for the day. As soon as I walked in carrying my blanket covered baby, they led me into their open concept care area. There were maybe a dozen or so examination tables and several kennels along the walls and there's also, I think, two surgery rooms and a couple of dimly lit rooms for saying goodbye. Clients see what's going on with every pet at the different examination tables. Sadly I witnessed a dog die after the staff tried giving it chest compressions for what felt like forever. They really seemed to try and give it their all. It was the saddest thing to witness, especially knowing my dog was likely headed in that same direction. I lost it and cried. One of the many bouts of tears I had that day. Unlike the exam tables, the surgery and goodbye rooms are private. Dr. Burbano and staff examined my dog to see if there was anything they could do and they gave me my options and the corresponding prices. The price went up the longer they cared for my dog. I could leave her there for 24 hours, 12, 8, 4 etc and I could stay with her the whole time. I could tell there wouldn't be any progress if I left her there longer so I ended up leaving her for 8-10 hrs, enough time for progress to hopefully be made but not so long as to avoid the inevitable and to have an unnecessarily high bill. After hours on the exam table they moved her to a kennel. From the kennel she was moved to a dimly lit room where I held her in my arms for hours and said my goodbyes as she was hooked up to an IV. While in the room, a staff member went over end of life options with me, private or group cremation, different urns etc. Paying for everything was very convenient. They texted me the itemized pricing for both my dog's car and end of life options and you pay from your phone, never having to leave your pet's side. My dog's cremated remains and end of life items where delivered to my home I believe a week or two later. The postal worker ( not a VEG employee) was also kind and compassionate during the delivery. I loved how caring the VEG staff was, how well they explained everything, and that they were very understanding and didn't rush me at all. I greatly appreciate my dog's veterinarian referring me to VEG and I would highly recommend them to anyone experiencing a pet emergency or saying goodbye to their precious furry one.

Incredible establishment and amazing professionals. Ultimately would highly recommend this ER…read moreclinic (2785 IH-10 E). Long story incoming, fair warning. I brought our dog Ramsey in at 8am as he had suddenly been vomiting overnight, panting heavily, walking kind of wobbly and eventually could barely stand up on his own. As soon as I carried him in, the receptionist saw the urgency and called the entire team to attend to him. They immediately took him to the examination table and started running their tests. Dr. Cara Taylor pulled me to the side and unfortunately informed me that she believed a hidden tumor on his spleen had ruptured and he was leaking blood into his stomach, and she basically believed it to be a case of hemangiosarcoma and that his outlook wasn't good based on her experience. She gave me the news quite confidently and professionally which I really appreciated even though it was the most heartbreaking thing to hear. The team of 3-4 techs/vets proceeded to perform X-rays and draw his blood in order to inject it back into him to keep him stabilized. My wife eventually came and we were presented with the decision of surgery to remove his spleen. Dr. Taylor was very honest and open about the financial cost and the multiple outcomes that could occur and the probability of each happening. She made it clear that even if the surgery was successful it may only buy him a few more months depending on the severity of the cancer spread. She informed us that the tumor could even be benign, but did not mislead us in any way and said it would maybe be 10-20% chance of that happening. She also made sure we understood that there was even a high chance that due to his instability that he could even bleed out, or if mid-surgery she sees that the cancer has spread too far, that they would advise us that they would likely discontinue the process because at that point, it'd be too late to save him. She made us feel very comfortable that whatever we decided to do was absolutely reasonable and understandable given the situation, and never once pressured us into one way or the other. We made the call to proceed with the surgery knowing his odds were low and the financial cost was high, because we wanted to give our baby boy a chance to pull through with no regrets. Because it was such a sudden unexpected event, we were not prepared to say goodbye that day and wanted to bring him home, even with a shortened timeline after. Each step of the way, the staff made us feel so very comfortable, with compassion and attentiveness, offering us space for us to keep physical contact with our boy, kept him warm with blankets, cleaned up his messes that he made under stress and medication assuring us that it's no big deal and promptly cleaned it up. They treated Ramsey as if he were their own pet and we really felt like they truly cared and were doing all they could to comfort and save him. Unfortunately, after all was said and done, his heart could not endure the surgery and stopped beating, and attempts to resuscitate him were not successful. They led us to the private room and took the time to patch him back up so that we could say our goodbyes. They let us take all the time we need as we had a few friends and family nearby come say goodbye as well. We discussed the itemized bill, adjusted for procedures and meds that were not performed since Ramsey didn't make it that far, and they explained the cremation options thoroughly. And they made sure to inform us of the multiple payment options and third party plans as well. At the end of the day, it was the worst day of our lives, but the incredible staff made it the best experience that it could be for us. The entire team was extremely attentive and we knew they were doing all that they could, because we were there in person to witness first hand every procedure with our own eyes and ears, staying within Ramsey's sight and talking to him and petting him to provide comfort. Unfortunately I did not grab everyone's names, but special shoutout to Dr. Taylor and Elise. Elise even shed tears with us, that's how much she cared. Another vet with a bit of green in her hair, she was also amazing. She personally kept air flowing to his mouth and had his head elevated with her own arms, it was very endearing. Thank you team VEG for all that you did. The outcome was devastating, but you helped make us feel very content that we did the right thing, and nurtured us every step of the way. We are still grieving tremendously but we couldn't have asked for a better team to be by Ramsey's side on his last day before crossing the rainbow bridge.

I've been to quite a few emergency vet clinics over the years, and I do admit that this one in…read moreMagnolia was probably the best experience of them all. When we discovered that our nine-year-old spaniel was bleeding from her mouth, we monitored her for an hour or so to see if it subsided. After all, it was a Sunday and our regular vet wasn't open. When the bleeding continued, with it occasionally being pretty significant, I jumped on my vet's website to see what emergency clinics they recommend. Emergency Pet Care of Texas was one of two listed, and since I'd had an extremely negative experience with the one that is actually closer to me, I made the nearly 40-minute drive up to Magnolia to have her checked out. Sign in was smooth and not overly detailed (not asking a lot of what I deem as unnecessary questions). Wait time was minimal. Tech tended to her relatively quickly, and by this time much of the bleeding had subsided greatly. Still wanted her to see a vet, which she did shortly. Vet was thorough and didn't recommend any additional testing or examination because by the time she saw the vet, all bleeding had stopped. If it had not, it would have indicated something more severe: rat poison or sago palm ingestion, for example. But since that did not appear to be the case, we were instructed to watch her, keep her quiet with minimal exercise and see our regular vet the next day when they were open if the bleeding began again. I appreciate that EPCT was not overly aggressive in trying to treat what turned out to be a minor nick on her gum line that apparently caused the bleeding (mouth bleeds can be pretty traumatic initially, I was told, but they do subside within an hour or two if it's nothing serious). Other emergency vet clinics usually jump on "needed testing" which results in sometimes exorbitant charges that prove nothing at all (I'm speaking from experience). The techs and the vet calmed my fears, assessed my dog for potential dire conditions and sent us on our way. Easy to locate, ample parking, nice waiting area, friendly attendants, techs and vet experience. Charges were extremely fair. Wait time for us was short, but understand they do triage incoming cases so wait times can be extended due to severity of emergency. Definitely recommended, since they only treat emergency cases (rather than continuing, routine care of pets), so they are clearly prepped for that. While it was a drive to get here from where we live, it was worth it knowing I wouldn't need to cash in my 401(k) for my dog to be seen on a Sunday.

The vet misdiagnosed my diabetic cat . I went there for possible ketosis and he gave him steroids !…read moreToday at regular vet I was informed that you are not supposed to give steroid to diabetic cats because that will increase the glucose level. So their vet messed up my cat . And i paid for full blood and urine test . He never called me back to go over the results . Well...... now he got bad Urinary tract infection that now he is in hopsital for . One last thing. I asked them to do pancreatitis test and they ran the test that is for dogs and not as for Cats. They did refund me for that however I am going to report this veterinarian to the board for not knowing what he's doing. I do not recommend taking your cat or dog to this place if it's urgent. Maybe for basic things like vaccines and prevention. He does not have the time nor the knowledge

We discovered this amazing clinic after bad service at a different animal emergency center. Let me…read moretell you, they went above and beyond to care for our fur baby. It is hard to find service the way they provided. Not only did they ease our fears and kept us calm, they took great care of our baby. I almost thought our fur baby belonged to them. You want to bring your babies here. Twenty minutes from home and I will not regret discovering this place. Although the circumstances I needed to reach them were bad, they turned it around and I'm FUREVER grateful to this clinic and staff. PS. They are not affiliated with the animal clinic in Conroe. They are one million times better! Editing to add: the next day follow up call we received was the icing on the cake. Kindness is rare! I'm glad that I found it at Willis Emergency Animal Clinic.

The doctor sat down with me and explained every test result from my dog's bloodwork and screenings…read moreand answered every question I had clearly and thoughtfully. Very helpful and reassuring staff for a worried pet owner. Not exactly cheap, so be prepared for that, but they offered great treatment that had my dog back to normal within hours.

Such an amazing facility. I've had 2 emergencies for 2 of my pets in the last year. Each visit, the…read moreteam is incredibly friendly and fast acting to remedy the situation. The level of concern and care is exceptional.

My experience at the Animal Hospital and Emergency Clinic of Conroe was, in my opinion, misleading…read moreand unprofessional. I brought my dog in around midnight on November 1st specifically for a glaucoma check. After keeping him in the back for over 30 minutes, the vet told me he was completely blind, had high blood pressure, and needed immediate emergency treatment--but then admitted they didn't have a tonometer (the basic tool needed to diagnose glaucoma) or the medication he supposedly required. They still charged me a $112 "limited exam" fee despite not having the equipment to evaluate the very issue I came in for. I then went to Emergency Pet Care of Texas, where they actually had the proper tools. They confirmed my dog was not blind, did not have glaucoma nor high blood pressure, and instead had a simple eye infection due to dry eyes that they treated on the spot. It was even suggested that request a refund from the first clinic because they should have disclosed their lack of equipment before examining my pet. I did end up calling the Conroe clinic for a refund repeatedly over the next two weeks and never received a single call back. The only person I ever reached during my numerous contact attempts--Addison--ultimately refused a refund because my pet had been given a "limited exam" and told me I should "just be happy" my dog was okay. I tried to explain that had I been notified that they did not have the proper equipment to exam my dog for glaucoma, I would have gone elsewhere right away. Agreeing to exam my pet knowing they did not have the proper equipment gives me the impression that they prioritize collecting exam fees over providing appropriate care. In my opinion, this clinic takes advantage of distraught pet owners. I will never return and I strongly recommend avoiding this clinic for emergency pet care. For real emergency care, go to Emergency Pet Care of Texas (emergencypetcareoftexas.com)--they had the proper equipment, gave an accurate diagnosis, and treated my dog with genuine care and compassion.

My dog was referred here by his veterinarian for second opinion. Dr Canning and his team were very…read morefriendly and took their time with my furbaby.

This post isn't about the service I received because we didn't get that far. However this is a post…read moreregarding their policies and how the message is given. Dog is needing surgical services and like any animal owner I'd like to know a range of pricing to understand where I'm going to land. Not an exact number but a nice range with a high degree of variability. That isn't the policy here. They immediately try to schedule an appt for a "consultation" and tell you you HAVE to pay a $50 deposit for this great honor, apparently. I told her before I commit to an appt I'm trying to see between them, blue pearl, and other facilities that are through our rescue network. She said verbatim "legally I cannot disclose pricing that's a conversation after you pay your deposit and have the consultation with your doctor". What? Are you kidding me? This tells me a few things, their pricing is astronomical and they try to lock you into surgery or lose your deposit. And they can't be trusted. If you have this shroud of secrecy around a range of pricing, then you aren't who I want to consider doing business with. These people have gotten too big for their britches. I'm looking elsewhere.

Took our puppy in for unknown pain. Was very impressed with the difference in layout and process…read more Everything was done in the open and I got to stay with him the entire time. This was beyond measure in both of our comfort levels. He would have been freaking out to be separated from me for the examination and treatment. It felt so much better having him by my side while we waited for the different stages of his treatment. The only time he left my side was to get the X-ray. I will definitely be coming back here!

I've never needed a emergency veterinary clinic before. I can honestly tell everyone who's ever…read morein need of one that this clinic -and everyone there-is absolutely amazing. My little cat was shot by some evil person in my neighborhood (who I'm actively hunting BTW). Luckily the pellet/bb/bullet didn't hit any vital organs and he's going to be okay. They got him back there immediately and ran an x-ray and took great care of the little guy. I hope I don't ever need to take him back but if ever I do, I have them saved in my favorites. If you guys happen to see my post, I just want to thank you again. Thank you SO MUCH!!

This emergency clinic truly changed my expectations for vet care. It was our second stop that day…read morewith my sick senior dog, and even though it wasn't the outcome we were hoping for, the team here (especially Dr. Karl and the technician) made an incredibly hard situation a little easier to bear. Dr. Karl was so patient and compassionate. She took the time to walk us through every test, every result, and really helped us understand what was going on. We felt supported. For the first time that day, we felt like we could trust what we were being told and felt more confident in the decisions we had to make. They were also very understanding about the financial side of things, and offered us options without making us feel guilty. I'm so grateful to them. That kind of empathy and transparency is rare, and it meant the world during such a tough moment.

My wife and I had to make the heartbreaking decision to put our dog of 14 years to sleep due to…read morehealth reasons. During that difficult time, we ordered and paid for a memorial paw print made from his ashes so we would have something meaningful to remember him by. After three months passed with no update, I stopped by the clinic to ask about our order. I was then informed that although they had taken our payment, the order was never placed. No one contacted us to let us know there was an issue, and it appears the payment was simply kept until I followed up in person. What made this experience even more upsetting was the lack of compassion shown at the front desk. The staff member was dismissive and nonchalant given the emotional nature of the situation. When I asked whether anyone intended to notify us that the order had not been placed or if the clinic planned to keep the money, there was no response. A refund was eventually offered, but by that point the damage was done. When I explained that I now had to go home and tell my wife -- and that this news would deeply hurt her -- the response I received was simply, "Okay." During one of the most painful moments a pet owner can experience, we expected basic communication, accountability, and empathy. Unfortunately, this clinic failed in all three areas. We do not recommend this place

I came home to find my pup had gotten into some tin foil, and I was immediately worried he may have…read moreswallowed some. I rushed him to the ER, and thankfully there weren't many patients ahead of us; we were seen within about 20 minutes. The facility was clean, calm, and welcoming, which really helped ease my nerves. The staff was incredibly friendly, and you could truly tell they cared by the thoughtful questions they asked and their gentle, compassionate demeanor with my pup. He needed X-rays, and while the results took a bit longer, the process was thorough and reassuring. Overall, we were there for about two hours, and the best news of all: my pup is perfectly okay and didn't swallow any foil. They even called me the next day to check in on him. Not something I expected, but that extra touch really shows their genuine care for the animals they serve. If you ever find yourself in a scary situation with your furry loved one, I would absolutely recommend this pet ER. Caring, professional, and worth every minute for peace of mind.

From front desk to the vet and vet assistant everyone was great in helping with my old girl and her…read moreear. Thank you for all being so nice and taking care of my dog while we were there.