Such an amazing facility. I've had 2 emergencies for 2 of my pets in the last year. Each visit, the…read moreteam is incredibly friendly and fast acting to remedy the situation. The level of concern and care is exceptional.

My experience at the Animal Hospital and Emergency Clinic of Conroe was, in my opinion, misleading…read moreand unprofessional. I brought my dog in around midnight on November 1st specifically for a glaucoma check. After keeping him in the back for over 30 minutes, the vet told me he was completely blind, had high blood pressure, and needed immediate emergency treatment--but then admitted they didn't have a tonometer (the basic tool needed to diagnose glaucoma) or the medication he supposedly required. They still charged me a $112 "limited exam" fee despite not having the equipment to evaluate the very issue I came in for. I then went to Emergency Pet Care of Texas, where they actually had the proper tools. They confirmed my dog was not blind, did not have glaucoma nor high blood pressure, and instead had a simple eye infection due to dry eyes that they treated on the spot. It was even suggested that request a refund from the first clinic because they should have disclosed their lack of equipment before examining my pet. I did end up calling the Conroe clinic for a refund repeatedly over the next two weeks and never received a single call back. The only person I ever reached during my numerous contact attempts--Addison--ultimately refused a refund because my pet had been given a "limited exam" and told me I should "just be happy" my dog was okay. I tried to explain that had I been notified that they did not have the proper equipment to exam my dog for glaucoma, I would have gone elsewhere right away. Agreeing to exam my pet knowing they did not have the proper equipment gives me the impression that they prioritize collecting exam fees over providing appropriate care. In my opinion, this clinic takes advantage of distraught pet owners. I will never return and I strongly recommend avoiding this clinic for emergency pet care. For real emergency care, go to Emergency Pet Care of Texas (emergencypetcareoftexas.com)--they had the proper equipment, gave an accurate diagnosis, and treated my dog with genuine care and compassion.

I've been to quite a few emergency vet clinics over the years, and I do admit that this one in…read moreMagnolia was probably the best experience of them all. When we discovered that our nine-year-old spaniel was bleeding from her mouth, we monitored her for an hour or so to see if it subsided. After all, it was a Sunday and our regular vet wasn't open. When the bleeding continued, with it occasionally being pretty significant, I jumped on my vet's website to see what emergency clinics they recommend. Emergency Pet Care of Texas was one of two listed, and since I'd had an extremely negative experience with the one that is actually closer to me, I made the nearly 40-minute drive up to Magnolia to have her checked out. Sign in was smooth and not overly detailed (not asking a lot of what I deem as unnecessary questions). Wait time was minimal. Tech tended to her relatively quickly, and by this time much of the bleeding had subsided greatly. Still wanted her to see a vet, which she did shortly. Vet was thorough and didn't recommend any additional testing or examination because by the time she saw the vet, all bleeding had stopped. If it had not, it would have indicated something more severe: rat poison or sago palm ingestion, for example. But since that did not appear to be the case, we were instructed to watch her, keep her quiet with minimal exercise and see our regular vet the next day when they were open if the bleeding began again. I appreciate that EPCT was not overly aggressive in trying to treat what turned out to be a minor nick on her gum line that apparently caused the bleeding (mouth bleeds can be pretty traumatic initially, I was told, but they do subside within an hour or two if it's nothing serious). Other emergency vet clinics usually jump on "needed testing" which results in sometimes exorbitant charges that prove nothing at all (I'm speaking from experience). The techs and the vet calmed my fears, assessed my dog for potential dire conditions and sent us on our way. Easy to locate, ample parking, nice waiting area, friendly attendants, techs and vet experience. Charges were extremely fair. Wait time for us was short, but understand they do triage incoming cases so wait times can be extended due to severity of emergency. Definitely recommended, since they only treat emergency cases (rather than continuing, routine care of pets), so they are clearly prepped for that. While it was a drive to get here from where we live, it was worth it knowing I wouldn't need to cash in my 401(k) for my dog to be seen on a Sunday.

The vet misdiagnosed my diabetic cat . I went there for possible ketosis and he gave him steroids !…read moreToday at regular vet I was informed that you are not supposed to give steroid to diabetic cats because that will increase the glucose level. So their vet messed up my cat . And i paid for full blood and urine test . He never called me back to go over the results . Well...... now he got bad Urinary tract infection that now he is in hopsital for . One last thing. I asked them to do pancreatitis test and they ran the test that is for dogs and not as for Cats. They did refund me for that however I am going to report this veterinarian to the board for not knowing what he's doing. I do not recommend taking your cat or dog to this place if it's urgent. Maybe for basic things like vaccines and prevention. He does not have the time nor the knowledge

I am immensely grateful to the Veterinary Emergency Group staff. It's nice to know 24 hr care like…read morethis exists. The staff was tremendously compassionate, helpful and comforting to me as I faced my dog's final day. I was referred to VEG by my dog's vet. We arrived to continue her care after her vet closed for the day. As soon as I walked in carrying my blanket covered baby, they led me into their open concept care area. There were maybe a dozen or so examination tables and several kennels along the walls and there's also, I think, two surgery rooms and a couple of dimly lit rooms for saying goodbye. Clients see what's going on with every pet at the different examination tables. Sadly I witnessed a dog die after the staff tried giving it chest compressions for what felt like forever. They really seemed to try and give it their all. It was the saddest thing to witness, especially knowing my dog was likely headed in that same direction. I lost it and cried. One of the many bouts of tears I had that day. Unlike the exam tables, the surgery and goodbye rooms are private. Dr. Burbano and staff examined my dog to see if there was anything they could do and they gave me my options and the corresponding prices. The price went up the longer they cared for my dog. I could leave her there for 24 hours, 12, 8, 4 etc and I could stay with her the whole time. I could tell there wouldn't be any progress if I left her there longer so I ended up leaving her for 8-10 hrs, enough time for progress to hopefully be made but not so long as to avoid the inevitable and to have an unnecessarily high bill. After hours on the exam table they moved her to a kennel. From the kennel she was moved to a dimly lit room where I held her in my arms for hours and said my goodbyes as she was hooked up to an IV. While in the room, a staff member went over end of life options with me, private or group cremation, different urns etc. Paying for everything was very convenient. They texted me the itemized pricing for both my dog's car and end of life options and you pay from your phone, never having to leave your pet's side. My dog's cremated remains and end of life items where delivered to my home I believe a week or two later. The postal worker ( not a VEG employee) was also kind and compassionate during the delivery. I loved how caring the VEG staff was, how well they explained everything, and that they were very understanding and didn't rush me at all. I greatly appreciate my dog's veterinarian referring me to VEG and I would highly recommend them to anyone experiencing a pet emergency or saying goodbye to their precious furry one.

Incredible establishment and amazing professionals. Ultimately would highly recommend this ER…read moreclinic (2785 IH-10 E). Long story incoming, fair warning. I brought our dog Ramsey in at 8am as he had suddenly been vomiting overnight, panting heavily, walking kind of wobbly and eventually could barely stand up on his own. As soon as I carried him in, the receptionist saw the urgency and called the entire team to attend to him. They immediately took him to the examination table and started running their tests. Dr. Cara Taylor pulled me to the side and unfortunately informed me that she believed a hidden tumor on his spleen had ruptured and he was leaking blood into his stomach, and she basically believed it to be a case of hemangiosarcoma and that his outlook wasn't good based on her experience. She gave me the news quite confidently and professionally which I really appreciated even though it was the most heartbreaking thing to hear. The team of 3-4 techs/vets proceeded to perform X-rays and draw his blood in order to inject it back into him to keep him stabilized. My wife eventually came and we were presented with the decision of surgery to remove his spleen. Dr. Taylor was very honest and open about the financial cost and the multiple outcomes that could occur and the probability of each happening. She made it clear that even if the surgery was successful it may only buy him a few more months depending on the severity of the cancer spread. She informed us that the tumor could even be benign, but did not mislead us in any way and said it would maybe be 10-20% chance of that happening. She also made sure we understood that there was even a high chance that due to his instability that he could even bleed out, or if mid-surgery she sees that the cancer has spread too far, that they would advise us that they would likely discontinue the process because at that point, it'd be too late to save him. She made us feel very comfortable that whatever we decided to do was absolutely reasonable and understandable given the situation, and never once pressured us into one way or the other. We made the call to proceed with the surgery knowing his odds were low and the financial cost was high, because we wanted to give our baby boy a chance to pull through with no regrets. Because it was such a sudden unexpected event, we were not prepared to say goodbye that day and wanted to bring him home, even with a shortened timeline after. Each step of the way, the staff made us feel so very comfortable, with compassion and attentiveness, offering us space for us to keep physical contact with our boy, kept him warm with blankets, cleaned up his messes that he made under stress and medication assuring us that it's no big deal and promptly cleaned it up. They treated Ramsey as if he were their own pet and we really felt like they truly cared and were doing all they could to comfort and save him. Unfortunately, after all was said and done, his heart could not endure the surgery and stopped beating, and attempts to resuscitate him were not successful. They led us to the private room and took the time to patch him back up so that we could say our goodbyes. They let us take all the time we need as we had a few friends and family nearby come say goodbye as well. We discussed the itemized bill, adjusted for procedures and meds that were not performed since Ramsey didn't make it that far, and they explained the cremation options thoroughly. And they made sure to inform us of the multiple payment options and third party plans as well. At the end of the day, it was the worst day of our lives, but the incredible staff made it the best experience that it could be for us. The entire team was extremely attentive and we knew they were doing all that they could, because we were there in person to witness first hand every procedure with our own eyes and ears, staying within Ramsey's sight and talking to him and petting him to provide comfort. Unfortunately I did not grab everyone's names, but special shoutout to Dr. Taylor and Elise. Elise even shed tears with us, that's how much she cared. Another vet with a bit of green in her hair, she was also amazing. She personally kept air flowing to his mouth and had his head elevated with her own arms, it was very endearing. Thank you team VEG for all that you did. The outcome was devastating, but you helped make us feel very content that we did the right thing, and nurtured us every step of the way. We are still grieving tremendously but we couldn't have asked for a better team to be by Ramsey's side on his last day before crossing the rainbow bridge.

We came here as our vet was closed. The vets and the staff were very quick to react to help my cat…read more It was very emotional to us and the staff was very supportive and kind. The vet let us stay by our cat the whole time and accommodated us to stay and say our goodbyes. Later we also received a handwritten card that was signed by the vets, nursers and staff. We definitely recommend VEG ER.

My dog was only five years old. He died after being treated at VEG…read more I took him to VEG because his urine was red. They performed tests, X-rays, and an examination. After about three hours, they sent him home with a diagnosis of a urinary tract infection, saying it was a condition that is usually easy to treat. Shortly after we returned home, my dog's legs began to tremble. I immediately called VEG. I was told that he was likely just stressed from the emergency visit and that he would be fine. When I saw that he could not even take the medication they had prescribed, I called VEG again. I was given the same response--that it was only stress and nothing to worry about. Several hours later, my dog passed away. I cannot help but wonder whether the outcome could have been different if he had been given antibiotics before discharge, or if I had been advised to bring him back immediately when his condition worsened. I am sharing this experience so that other pet owners can be aware and make informed decisions.

I highly recommend coming here if your pet is in need of urgent care. My cat ate a shoelace in the…read moremiddle of the night and I brought him here, and they were so pleasant to work with. Every single staff member was so kind, patient, and great for keeping me updated on his status and transparent about pricing as any pet owner knows how expensive it can be. I believe the pricing was fair and the experience was extremely painless. Fingers crossed he does not need to return any time soon but if he ever needed to, I would most definitely bring him back here.

This is the place to go in an emergency! Dr.Sanchez and Dr…read more Mosleley were very knowledgeable and were the right doctors. I am very pleased and highly recommend this establishment. Very Professional. Thanks again!

Took our puppy in for unknown pain. Was very impressed with the difference in layout and process…read more Everything was done in the open and I got to stay with him the entire time. This was beyond measure in both of our comfort levels. He would have been freaking out to be separated from me for the examination and treatment. It felt so much better having him by my side while we waited for the different stages of his treatment. The only time he left my side was to get the X-ray. I will definitely be coming back here!

I've never needed a emergency veterinary clinic before. I can honestly tell everyone who's ever…read morein need of one that this clinic -and everyone there-is absolutely amazing. My little cat was shot by some evil person in my neighborhood (who I'm actively hunting BTW). Luckily the pellet/bb/bullet didn't hit any vital organs and he's going to be okay. They got him back there immediately and ran an x-ray and took great care of the little guy. I hope I don't ever need to take him back but if ever I do, I have them saved in my favorites. If you guys happen to see my post, I just want to thank you again. Thank you SO MUCH!!

24 hour emergency vet, yet they don't open till 2 PM. How does that work? Brought a dog in this…read moremorning and was turned away.. will never be back. Service in the past has been ungodly expensive, but when it's the only thing in town you make do. Obviously, veterinarians do not take their obligation to provide care as seriously as physicians do.

Had a fish hook in my dogs leg and they quoted me $2600!!!!! I spoke with my Vet friend in Dallas…read morealong with a photo of the hook and he stated probably a couple hundred dollars at most!!!!! Response to sarcASSic owner: PLEASE read owners response! That should tell you all you need to know. It's all about the$$$$. When I was informed of the RIDICULOUS estimate I started walking out and you should have seen this nurse running after me asking what kind of budget I had or they could do a pmt plan or "what can you afford ". All about the $$$!!! By the way asswipe. He was heavily sedated and not feeling any pain. Unlike the service and attitude we received at this so called professional place. IF you say you felt bad my dog might have been in pain then why didn't you offer some type of meds AT THE BEGINNING of my 3 1/2 hour wait time sitting in that cold office? Glad you didn't now that I look back at my experience it probably would have been a OUTRAGES inflated cost of $300-400 for the meds based on your calculations for service. AGAIN people. Beware. Like my vet friend said it should have been just a couple hundred bucks NOT $2600. BEWARE. Go somewhere else. ANY place is better than this s$&tplace UPDATE Spoke with my vet friend who advised to keep him on Ibuprofen and rest until my opponent with my vet on Monday. Sometime during his extended naps Mother Nature stepped in and had him remove the hook. When I finally realized it was removed I could barely find the entry point to apply antibiotic cream. Mother Nature like $2600??? "Please, Hold my beer!" FAFO

We found a stray dog who had sudden bloody diarrhea and needed help fast. The folks here were…read moreincredibly helpful. While we were on our way, we called to let them know that we were coming. And once we arrived, they immediately started taking care of the puppy. They were very fast, friendly, and comprehensive. They were very communicative, and we could not recommend them more highly. We will definitely be coming here for any urgent care needs from now on!

we're heard good reviews but the hours are disappointing. noon to midnight. what about midnight…read moreinto mid next morning? We had to go all the way to rice village this a.m. for an emergency for our pup for a potential bowel obstruction. We went to Pearland emergency hospital on 518 and there wasn't a vet available so we were turned away with a list of other locations. We were there once before and same thing. We really need a reliable pet emergency clinic that is open 24 hours or at least outside of normal clinic hours (i.e. 5pm-9am M-F, 24hrs on Sa-Su).

I came home to find my pup had gotten into some tin foil, and I was immediately worried he may have…read moreswallowed some. I rushed him to the ER, and thankfully there weren't many patients ahead of us; we were seen within about 20 minutes. The facility was clean, calm, and welcoming, which really helped ease my nerves. The staff was incredibly friendly, and you could truly tell they cared by the thoughtful questions they asked and their gentle, compassionate demeanor with my pup. He needed X-rays, and while the results took a bit longer, the process was thorough and reassuring. Overall, we were there for about two hours, and the best news of all: my pup is perfectly okay and didn't swallow any foil. They even called me the next day to check in on him. Not something I expected, but that extra touch really shows their genuine care for the animals they serve. If you ever find yourself in a scary situation with your furry loved one, I would absolutely recommend this pet ER. Caring, professional, and worth every minute for peace of mind.

From front desk to the vet and vet assistant everyone was great in helping with my old girl and her…read moreear. Thank you for all being so nice and taking care of my dog while we were there.

The grooming lady was very kind and did a great job on my older doggy. her attention to detail was…read moreappreciated, and she took her time with my older doggy.

Wonderful groomer! Good communication, easy coordination with digital booking/payment/onboarding…read moreprocesses. Our dog is a senior large breed. She looked adorable and smelled great! Groomer is so personable and experienced. Highly recommend!