The doctor sat down with me and explained every test result from my dog's bloodwork and screenings and answered every question I had clearly and thoughtfully. Very helpful and reassuring staff for a worried pet owner. Not exactly cheap, so be prepared for that, but they offered great treatment that had my dog back to normal within hours. read more

brought our cat in because he was acting funny, but nothing too crazy, they couldn't figure out what it was, but we knew he was in pain without consulting us. They gave him zorbium without consulting in letting us know what they were going to give him. and they killed our cat with in a day. upon calling the vet after my cat had passed away, they refused to speak to us on the phone and made the receptionist handled the conversation and said that they give opioids as standard pain medicine even if it's not after surgery completely bad practice we spoke to three or four vets after this happened and all of which said it's a known thing to not just administer opioids without consulting, letting family know about possible effects. Very upset with how this was handled. read more

We discovered this amazing clinic after bad service at a different animal emergency center. Let me tell you, they went above and beyond to care for our fur baby. It is hard to find service the way they provided. Not only did they ease our fears and kept us calm, they took great care of our baby. I almost thought our fur baby belonged to them. You want to bring your babies here. Twenty minutes from home and I will not regret discovering this place. Although the circumstances I needed to reach them were bad, they turned it around and I'm FUREVER grateful to this clinic and staff. PS. They are not affiliated with the animal clinic in Conroe. They are one million times better! Editing to add: the next day follow up call we received was the icing on the cake. Kindness is rare! I'm glad that I found it at Willis Emergency Animal Clinic. read more

Willis Emergency Animal Clinic - Front door - Emergency Pet Hospital Near Me - Willis, Texas

READ THIS: This review will give you EVERYTHING needed to prepare yourself to avoid this place as much as possible. I truly can't tell you how long it's taken to write this without getting as disturbed and angry at what I witnessed first hand and via family members involved. A family dog ,13yr, that is extremely active and plays as hard as any other dog. Recently discovered to have diabetes, and was put under Vet script and ordered routines with great results. One day, said dog had a seizure over the weekend. Not having a way to measure glucose on hand, and knowing she usually ran high blood sugar. They were given a half doze of insulin. Which we matched with the time pasted since the previous dosage. They come to, but started to show signs of a 2nd seizure. That is when we rushed our dog to this emergency clinic. They received our dog and she crashed for a 2nd time in the back. I explained as much as I knew and explained that I pushed a measured doze of insulin in response. They tested her (Our dog was critically LOW blood sugar) and got her I.Vs quickly and everything SO FAR was a normal response as one would expect from a emergency clinic. THIS is where things get OUT OF HAND: First off, Myself and Family member involved are EMTs with higher ed. We understand exactly what was going on after the results came in. To save the detective work. We figured that Our dog was given a normal doze in the evening the day prior, but chose not to eat very much. Then was given another normal doze in the morning. Then again, must not have eat as much as we thought. Now, knowing that our dog was dealing with a high saturation of insulin. We knew that we had to stabilize her to a point to get some food in her. We are then approached by a tech with 12hr stay ($2350-ish) and 24hr ($4890-ish) stay. We have the money to do so, but knowing what is going on and needing time to dilute the insulin. We felt that it was best to do an hour by hour situation, because we knew that we just had to ride out the insulin high with fluids till we could get food in her. So we deny the recommended 12hr and 24hr stays in favor of hour by hour. SHORTLY after turning that down, the Female Vet on shift comes into the room and immediately brings up that we turned down their recommendation. I explain that we would like to do an hour by hour till we could beat the crash. She asked if we had any events or expenses coming up? After explaining said events like a My wedding coming up in 2 weeks and have other animals that need to be seen soon. She leaves. Time goes on and now the other family member has arrived. They ask to see the dog, and our dog is brought into a small room. IMMEDIATLY our dog looks at us and is excited while visibly in better condition. Family member wants to try to give food now that our dog looks well enough to try to eat small amounts of wet food, since it has been some time since the last seizure and since our dog has eaten. The female vet tells us... "When you take a diabetic to the hospital after a crash. You don't try to give food till their blood sugar is stabilized." YES YOU DO AS SOON AS THEY ARE SAFE TO EAT. WHICH IS USUALLY LONG AFTER THE LAST SEIZURE (recommended 30 mins after)!!!! We had already been there 3-4 hours... no attempt to feed her. We knew that they keep getting LOW readings due to only pushing fluids. The female vet doesn't agree and wanted to hold off. We are approached again after 4-5 hours of being there.... The female vet tells Us that she doesn't want to do hour by hour anymore. She believes that it will not make a difference with such little time and not buying for 12 hrs. We ask why COULDN'T we pay hour by hour? Then the Female vet says, "we can... but its... going to cost XYZ..." You can see the Female Vet is ANNOYED!!! THIS IS WHERE I COULDN'T BELIEVE MY EARS.... The Female Vet says, " Well I know you have a wedding coming up soon, and you have animals that need to a vet follow ups on their own, but if you aren't willing to change those or finance them...It's best that you just put her down now and save her the pain of dying at home.." WE REJECTED HER OUT RIGHT!!! We demanded to feed her!!! After this, she never comes by, and sends a tech Andrew ( VERY HELPFUL). He actually tries to feed her and LOW AND BEHOLD our dog eats like a madman small amounts. We get a MUCH IMPROVED readings 15 MINS LATER after giving food. Took our dog an hour later back to the house. Since she kept improving. I TRULY believe, if We weren't so strong-willed and knowledgeable of the event at hand. Our dog would be dead...but she is ALIVE AND DOING GREAT... I can see how people could be held emotionally hostage when someone treats you like this. Straight up, be prepare to have be emotionally blackmailed to the extreme. The female Vet, UNREQUESTED sent in her tech with a quote for another Clinic, because I had told the Vet I'm not putting my dog down over a $5 glucose bag. read more

My dog was bitten by a Copperhead at 9pm. I called this "emergency clinic ". I was informed that hospitalizations would cost $5000 and office visit would be $1000. I don't have that kind of money. So I gave her Benedryl and sat with her all night. So next time I need Emergency care I will definitely look somewhere else. read more

I am finally writing a review after more than a year. If I could give negative stars I would. I had the worst experience here. We brought our little 16 year old female dog in for an emergency at the WIllis Emergency Animal Clinic. My background story is that our family woke up in the middle of the night to our dog Dolly's screaming. She is small dog who had hip and spine degeneration. She tried to get up in the middle of the night and hurt her back. When we got her to the clinic, the man behind the counter was the least compassionate vet tech I had ever experienced. We told him that something was wrong with her back and told him she was screaming in pain and we thought it would be best to let her go. Even though we told him she was in a lot of pain, he picked her up and carried her with one arm to take her in the back and he had us go to a small room to wait for the vet. When he came into the room with our dog, he literally tossed her on the table and she almost went over. I had to quckly catch her and he walked out without saying anything. I was too shocked to say anything. I didn't see him again and I didn't say anything to the vet. I did see other people giving him bad reviews. I really hope he is out of the profession. He is the LEAST compassionate vet tech I have ever experienced. He does not know how to care for animals. I don't know if he is still there. I hope he is not working with animals wherever he is. Dolly was with us for 15 years. She was amazing and sweet. She was our family member. She did not deserve that kind of treatment for the last few moments of her life. Find a different emergency place for your animal. read more

Willis Emergency Animal Clinic - Dolly - Emergency Pet Hospital Near Me - Willis, Texas

Brought my little guy here for an emergency in a frenzy after we just moved here from out of state and the staff here was absolutely wonderful. They were cheaper than other emergency hospitals in the area that I called. 10/10 read more

Willis Emergency Animal Clinic - My kitten - Emergency Pet Hospital Near Me - Willis, Texas

Do yourself a favor and go to emergency vet in Conroe. Terrible service, terrible bedside manner and expensive. Will never take my animals here again. read more

THAT IS NO WAY THIS PLACE IS FOR REAL . Calling in and be explained that it was 5 to 7 hours waiting time to be seeing by the vet. Do they do surgeries there ,? I don't even think is a vet on site . Ridiculous customer service. No one at front desk. U just need to go there I see yourself. That is no word to describe the professionalism disaster of this place . You feel like you are stupid pet owner don't even know why u waiting so long for your pet to be seeing . read more

I do have a couple of questions though and concerns on how the facility is being ran. I do realize that we got there around 11:30pm and you closed at 12am, but if there was an issue to where we were unable to make a sound decision because we were under pressure since we were there past closing time, then we should have been helped to where we could go to the next er vet or be good to go until the next morning. Initially we were grateful for y'all staying open and your kindness but after everything is said and done, we realized that you were just wanting us to make a decision as time went on. This was stated in your notes when you said that we were just being indecisive. We were trying to make the best possible decision based off all of the facts that we were given. We were given misinformation by you stating that this could run upwards to $10,000 when in reality we were being overcharged by y'all by almost 400%. We called some of our local vets to get information on the procedure and one let us know it could be $1000-$1200 for the whole procedure and hospitalization. We were told by you (misinformed again) that it normally is $50-$70 per hour for hospitalization for 3 days which would have resulted well over another $1500 in charges. They let us know that it was $58.75 per day at one place and $80 per day at another. I just don't understand how you would get those numbers so messed up by saying it was 10x the original charge. I also don't understand how this is a common procedure in male cats, yet you didn't know any of the statistics for anything about it, except for your own personal experiences. The procedure had a 90% survival rate and very well could have been done at the vet the next day for a quarter of the cost after you emptied his bladder. After all, we were there until 2:30-3am and the vet opened at 7:30am, in a few hours. We also saw in your notes that we declined services due to finances, which is absolutely false. We had the $2900 from care credit and $1500 in cash after I was able to secure the last $1000. I even told y'all multiple times that we didn't mind paying because of the fact that I had pet insurance and would be reimbursed almost 70% of the costs. I felt like we were coerced into the other route because what felt like a scare tactic and not wanting Theo to suffer or the fact that he could die in surgery. We were willing to try and were misinformed about pricing and essentially scared in not wanting him to suffer even though there is a 90% survival rate. I also saw about the PU surgery and the cost for that as well. Essentially, we could have had 2 UO surgeries and 1 PU surgery at a normal vet with what we were being charged there. So, I don't know why you were making it sound like if we were to go with the surgery that we could spend well over $10,000 in keeping him alive. It just doesn't make since, the misinformation, the not letting me try to relieve him then take him to the vet the next morning. He would literally still be with us today if we were given the correct information. As the doctor, you should have all this information with you and know the local vets and that "oh hey, yeah we are charging 4x as much, maybe we should get you to where you are going so you can still save your fur baby." Obviously we were distraught and upset with the decision that was made and we didn't even want to do it, so I just don't understand why there was no reassurance on why there was better options to have chosen. Like I said we had the money to do the surgery, and if we had just emptied his bladder and took him to the vet the next day, then we would have had 4x the amount for the surgery. I just think that this was gross negligence on your and the clinic's end and I will let people know and inform them as much as possible since they will not be getting correct information from y'all. Please do better and educate yourself so you can be an advocate for the pet and have the best option in mind, not just the cheapest or in your case the highest. Also I wrote this from our previous email but my boyfriend wanted me to make sure that we received our plaque first before I sent this. Also you said that it could be $50-70 dogs for a small bag(4-8lb) of cat food when in reality they sale it as cheap as $35 for almost 16 pounds of cat food. I just don't understand how you can not know these facts as the doctor. Do better please and know your local market of vets in the surrounding towns and their pricing since you are some peoples last option. read more

Staff was very helpful when I took my kitty Trixie, they helped her feel better and saw her right away. They made the process easy and even recommended where to get her medication at a discounted price. Would definitely refer a friend/family member! read more