I've never needed a emergency veterinary clinic before. I can honestly tell everyone who's ever in need of one that this clinic -and everyone there-is absolutely amazing. My little cat was shot by some evil person in my neighborhood (who I'm actively hunting BTW). Luckily the pellet/bb/bullet didn't hit any vital organs and he's going to be okay. They got him back there immediately and ran an x-ray and took great care of the little guy. I hope I don't ever need to take him back but if ever I do, I have them saved in my favorites. If you guys happen to see my post, I just want to thank you again. Thank you SO MUCH!! read more

Don't go to the one in Cinco Ranch. We came in with a large cage with a feral cat who was in bad condition. They were doing a shift change and there were at least 12 vets and techs there. NO ONE offered to help us carry in this large cage and they could see we were elderly (75). Then we sat in the room crying about our feral cat while they were laughing out in the exam area. Very rude and uncaring atmosphere. The vet wanted us to put the injured feral cat back out in the 20 degree weather rather than gently put him to sleep and out of his misery. My friend warned us not to go there because they were rude and uncaring with her cat. We just came from our regular Vet who actually examined the feral cat and said he would not have made it one more night outside because he was extremely malnourished and dehydrated. He had not come for food at our house for 8 days. I am deeply troubled that the ER did not examine this animal before refusing care and offering guidance that directly conflicted with the medical findings of a licensed veterinarian. I am sharing this so others can advocate strongly for animals in distress and consider their options carefully. Please trust your instincts and seek a second opinion if something does not feel right. read more

Horrible customer service. The lead doctor spoke to me with an attitude and said I was being trouble which was a lie. We have trusted them with our dogs but after today will never be back. read more

This vet is amazing! I brought in my old man cat who was having a tough night and these guys mad a bad day so much better- we must have been there 6 hours and everyone was kind and welcoming and cared for Aspen like he was their own. I don't even live in Katy but I would drive back 100times to get him taken care of here. Cannot recommend enough. read more

VEG ER for Pets - Emergency Pet Hospital Near Me - Katy, Texas

Excellent Staff, you can tell they really care about what they do. I highly recommend coming here for your emergency needs. The moment you walk through the door, the entire staff acknowledges you by saying "Thank you" after the receptionist introduces you and your pet. The staff was very friendly and comforting during our emergency. The ER is set up like one big room. It doesn't feel cold or scary in there. They let owners stay by their pet's side during exams and recovery. They offer 3 forms of payment plans -Care Credit -Affirm -Scratch Pay Great for those big bills read more

VEG ER for Pets - Inside - Emergency Pet Hospital Near Me - Katy, Texas

My dog was having issues with her breathing so after a vet visit, they recommended we head here. They were ready for us when we arrived and had her on oxygen within a minute. You are able to go back and stay as long as you'd like. Once they had her stable they brought me their plan of action and estimate. She ended up staying for 24 hours and I got updates every 8 hours or so. We went and visited in the evening and they were very nice about letting us straight back, offered chairs and waters. Highly recommend this place for any emergency pet needs! I knew she was in good hands the whole time and the staff were all so helpful and kind. read more

If you love your pet then VEG ER is worth visiting for that after hours or can't get an appointment emergency. My dog Teddy had a good sized gash in his rear paw that wouldn't stop bleeding and was clearly causing pain. My wife warned the VEG was expensive but I had to care for Teddy. The care VEG provided my dog and me was amazing. From the moment I entered we were triaged and I was handed a cup of coffee. After a good dose of sedation, three stitches and a pat on the rumo teddy was all good! read more

VEG ER for Pets - Teddy waiting to be looked at. Poor boy cut his paw chasing bunnies - Emergency Pet Hospital Near Me - Katy, Texas

Very caring and good care for my Siamese girl cat. It is expensive, but needed their good care in an emergency; the facility is amazing. this was at location on University Blvd, Sugar Land,TX. read more

This is the most unique pet er! Open concept was great. We had a situation where our puppy ate part of her leash. It wasn't an emergency....yet! They were busy but recognized that a serious situation could be avoided. They made space in area where they could make her vomit and treat her nausea at the same time. They were proactive, professional and so good with her. Put this puppy mama at ease. read more

VEG ER for Pets - Shelby feeling much better! - Emergency Pet Hospital Near Me - Katy, Texas

All of the staff here are soooo nice! Special shout out to Dr Bradley and the US tech Maverick. Bought my dog here twice and each time they provided excellent care for him and put my mind at ease. I love the open floor concept so you can stay with your furbaby the whole time they are receiving care. The prices are what you'd expect for an emergency facility ($200 office visit). read more

Had to make the extremely difficult decision to assist my beloved Bulldog, Kingston cross over into eternal rest. VEG ER made this as easy as possible. I knew he was comfortable until his last breath. I've heard horror stories about how these things can go, and this was not the case here. My bulldog's beautiful snores faded comfortably away while I hugged and loved on him. Thank you for providing this service during a difficult time. read more

Even though I was having a terrible experience with my pup being sick. The staff at VEG made it a great experience. I was ugly crying and the receptionist was so sweet with greeting me and the Vet came out immediately (I wish I would've got her name!). The Vet was calm and reassuring that the toad my dog bit was more than likely not a lethal one and would be fine. The vet techs were so kind and gentle with my pup. They were busy last night; but still treated my dog with the upmost care and respect. I highly recommend this animal hospital for emergencies! 10/10 for experience, expertise, and empathy. read more

VEG ER for Pets - Emergency Pet Hospital Near Me - Katy, Texas

Took our puppy in for unknown pain. Was very impressed with the difference in layout and process. Everything was done in the open and I got to stay with him the entire time. This was beyond measure in both of our comfort levels. He would have been freaking out to be separated from me for the examination and treatment. It felt so much better having him by my side while we waited for the different stages of his treatment. The only time he left my side was to get the X-ray. I will definitely be coming back here! read more

Freaking awesome people! The staff at VEG ER really care about your pet ... and you. I've had multiple issues with my two dogs (some life-threatening and some no big deal), and the doctors and attending staff have been very helpful at every step. Big plus: they aren't into price gouging or sneaking in extra fees. I just love how they operate. read more

To start with, one very basic rule! If a client calls to speak to the manager, you SPEAK to the client with an issue! Everyone knows, word of mouth is the best marketing tool! I was way over charged before treatment, which was cut short by 7 hours, but no refund was given! You should have at least returned my call! Shame shame on y'all for dismissing one retired teacher fighting cancer, who you gave no shit about her or her cat! Shame shame on you! 75 year old teacher. read more

VEG ER for Pets - My poor boy Murphy Brown, he received no treatment. - Emergency Pet Hospital Near Me - Katy, Texas

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The team at this clinic were absolutely phenomenal when my fur baby had an emergency in early October. They allowed me to sit with her and gave updates on her prognosis in real time. They were very kind and accommodating and even sent a card after we left. Unfortunately my fur baby lost her battle, but the postmortem care was top notch and I'm so happy my fur baby is finally home. Thank you so much VEG for taking such great care of my baby and memorializing her in such a beautiful way! **note** VEG made the paw and nose prints of my baby and helped me pick out her urn. Everything else was ordered on Etsy! read more

VEG ER for Pets - Urn, nose print, paw print, clay paw print, card - Emergency Pet Hospital Near Me - Katy, Texas

Absolutely amazing people. We used them in SoCa and now in Katy. 5 stars isn't enough. Thank you so much for being such a great place. read more

VEG ER for Pets - Miss Addie had to spend some time with VEG. Everyone lovin on her. - Emergency Pet Hospital Near Me - Katy, Texas

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My little guy, Dave, had a severe allergy attack/issue. He was scratching himself self so much he was bleeding and lost hair around his eyes. Kimberly and Danielle garnier assisted and treated Dave very quickly. We were surprised at how quickly he was seen. Thank you for the great care for the bestest pup ever! read more

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Very attentive and took great care of my cat! Pricey but they refunded what wasn't done during the initial estimate.

Although the outcome was not the best for my beloved Rocky, as soon as we got there the whole staff rushed to his aid. The doctor explained everything clearly and we understood the critical situation Rocky was facing! We accepted the only option Rocky had and we had peace knowing he was going to be free of pain. Rocky was taken care and was given the respect we wanted. Thank you everyone for everything you did for us. Blessings to you all read more

VEG ER for Pets - Rocky finally free of pain - Emergency Pet Hospital Near Me - Katy, Texas

I can't say enough about how real hero's work here! They saved my baby's life! The care, kindness, bedside manners, and love everyone gave in the most stressful situation imaginable is beyond comparison. Thank you to everyone at VEG! read more

VEG ER for Pets - Happy puppy going home - Emergency Pet Hospital Near Me - Katy, Texas

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Fantastic team. I brought my dog in early in the morning and they were very gentle and thorough with him. They gave me a clear treatment plan and helped get my dog back to his usual self. It's awful to need them, but it's great knowing they're there. read more

I was reading some of the other reviews and after my experience, I have to say that sometimes diagnoses don't reveal themselves readily. It requires digging deeper, just as it does with humans at times. i have nothing but wonderful things to say about the vets, techs and support personnel at VEG. My cat couldn't have been in much worse shape. He presented with a urinary blockage. He was in critical condition. After 24 hours, the problem didn't resolve despite treating the blockage because there was a bigger issue lurking which caused the urinary blockage. He had a 100% blocked intestine which was causing the other situation. They performed surgery and removed the foreign body material. After a day or two his plumbing was working again. I brought him home, but he wasn't doing that well. I took him back a few days later and they zeroed in immediately that he had developed pancreatitis. He was very sick. He was hospitalized a 2nd time. They were nothing but kind and wonderful to me. They sent me updates and photos every morning. I visited him daily, and they even worked with me financially. Three weeks later it's as if the whole thing never happened. My cat is doing great! They saved his life. Fast forward to this week, and my dog had an anaphylactic allergic reaction. My Vet was booked so they told me to get him to the ER. I went back to VEG and they took him in immediately. We had a hard time getting these allergy attacks under control, but once again, they did amazing work, and he is home on meds and doing well. Yes, it is expensive. However, if you've ever gone to VERGI or Gulf Coast, they are no bargain either. They are no more expensive than any veterinary ER and I highly recommend people keep pet insurance on their pets. The price of carrying pet insurance pales in comparison to the cost of a catastrophic illness. 90% of my bill was reimbursed in less than 2 weeks. I really want to thank them for their kindness, their attentiveness to both me and my pets. read more

VEG ER for Pets - Leo and Baxter thank you, too! - Emergency Pet Hospital Near Me - Katy, Texas

This place was not ready for my pets emergency. They had no empathy and were extremely slow, unorganized and unprepared. The nurses who were the face to me were extremely rude and acted like I was ruining their time. The vet was literally watching March madness on his computer during the entire time. If I wasn't so desperate because I thought the potential of my pet was dying from a tragic incident, I 100% would've left and gone elsewhere. If possible I would never recommend this place to anyone. I had zero trust in this facility and their staff who laughed when I told them the background of his accident. If I performed my job the way these people did, I would lose my job the next day. read more

Highly recommend VEG for all your emergency pet needs. The entire staff are incredible and tend not only to the needs of your pet but also provide you with emotional support, if the situation calls for it. Thank you for everything you did for our dog! read more

I think we can all agree, no one wants to go to the emergency. First off, due to the fear and worry that brought you here and secondly the fear of cost. The staff was open arms welcome. So quick on their feet as well. It was amazing. I am so impressed by this facility, it felt like what I see in the tv shows about animal emergency clinics! So clean. This facility is open concept but my gosh, it's spectacularly clean. I personally never would sit on the floor at a vet office, but you better believe I felt comfortable doing it here! The team was amazing. From our techs, to the doctors, to the administrative team. I will be forever thankful. The price tag, what we fear secondly. I truly thought I would leave her with maybe one arm less because I had to donate it because my blood donation wouldn't be enough. The prices were very fair. They allowed us options and I'm so relieved. We made the hard decision of not hospitalizing over night due to cost, but they were so understanding . They made sure my pet was comfortable and that she would be well off before sending home. As much as I love it here, I don't want to come back lol. But highly recommend if you have to! read more

VEG ER for Pets - Emergency Pet Hospital Near Me - Katy, Texas

The VEG in Katy gave excellent compassionate care to our dying pet. We had to take our 17 year old Bichon to the Katy location at 1:30 in the morning. All staff were kind and professional. Thank you for being kind and compassionate during difficult time. read more

What to expect if you visit this emergency clinic. Paid $1348.00 to help a stray kitty that we happen to discover injured, bleeding and unable to walk. We called ahead to let this clinic know the poor thing was really hurt, so they could be ready. Upon arrival, they were not ready. They asked if the cat was being surrendered. Not wanting them to put the cat down without even an exam, the answer was "no" to surrendering. Before they would even look at the kitty, they printed a price quote which included an X-ray. There was (1) other animal in the clinic upon arrival that had already been seen and many workers standing around, while the poor kitty waited a long time to receive any medical attention. At this point, I had already signed agreement to pay for the poor stray. After over 3 hours, the vet shared that the he cat was likely attacked and received sedation and an antibiotic shot. The kitty arrived not able to walk and sadly left in the same condition...unable to walk or put weight on the leg (I mentioned this to the vet who did not seem to care). Despite being told the X-ray(s) showed no break, when I asked about the bleeding open wounds, they said they also couldn't perform stitches. I was required to pay $1348.00 and told they could do nothing more. The open concept of the facility was impressive as pet owners can come in with their pets. The receptionist was the kindest of those that were there and had her own black cat with her at the front desk. The warmth of our regular veterinary clinic was not at this clinic other than the very petite receptionist who was the only one that offered help getting this cat in and out of my vehicle when all we had under urgent circumstance to transport was a large dog carrier. The vet and techs were all laughing so they seemed to enjoy being there only they did not show the same enthusiasm with the clients that also arrived during our visit or their pets. Had this not been a wounded cat needing attention after hours, I would never go here or go back. Seeing this kitty hurting, we had no other choice as we asked our neighbors and no one claimed this sweet kitty. read more

My poor fur baby hurt her leg and was whining and refused to bear weight, I knew she had to be seen right away, I called my vet banfield- who were no help at all. I then called another pet hospital near me and no answer, finally I called Vet ER and they picked up right away and told me to bring my dog right over. When you're stressed out and worried about your fur baby, it's the little things that count. The girl at the front desk saw me walking from my car carrying my dog and she ran to open the door for me and walked me right back and asked for a stat triage. I really appreciated the kindness and them seeing her right away. Everyone I came across was so nice and kept asking if they could get me anything. My dog had X-rays and labs done and got some medications. And while the bill was $$$ it was honestly worth the service. Hopefully you don't have to use an ER for your fur babies but if you need to, I highly recommend coming here. They will treat your baby with care and everyone I came in contact with had a great bedside manner. I also love their open concept and that you can be with your dog to comfort them during the visit. read more

Dr. Garnier and the care team were exceptional. My dog came in for several episodes of vomiting, lethargy, and rapid breathing. They took vitals immediately and before we proceeded with diagnostics, Dr. Garnier explained the reason for the tests and the cost. If you agree with the recommendations and cost, then they will proceed, which I did. After gathering lab work and a full body X-ray with a radiologist consult, she succinctly explained the diagnosis and possible causes and treatments. She has great bedside manners, is professional, and was very patient with any questions/concerns I had. The staff was also attentive and caring. Cost was also made transparent from the very beginning before care is provided by the veterinarian which is extremely, extremely appreciated since many facilities don't do that and slam you with a bill later. This is an emergency facility so expect costs to be higher than an animal clinic. read more

This vet er is beyond amazing! The whole staff was very attentive and really helped to figure what was wrong with our dog. If it was a regular vet and not an er one I would for sure take our dog there. If you are in need of a caring er vet I rightly recommend this one. read more

After being turned away from my vet because it was too close to closing, I quickly gathered my old girl and took off for VEG Er in Katy. From the moment I walked in the door, I felt the compassion and care from all. Their first question was to get her name. They made us a pallet on the floor and brought care to Flair. Unfortunately, my baby didn't get to come home with me. My heart broke and still hurts. The entire staff was so caring as I was a crying, snotty mess. I loved her so! They made sure that I had a family member coming up. They didn't want me to drive myself. Financial responsibility was discussed. But it was handled so professionally and was a reasonable amount. They took care of everything. My baby girl is back home with me now, just not how she was before. I appreciate all the care and sympathy they offered while I was there; the candles, soft music, patience, and plenty of tissues. It was a very hard experience. I'm just thankful that I was at VEG Er in Katy. read more

I have used VEG several times. I've referred friends. NEVER AGAIN. I took my dog because I was worried about his upset stomach and unusual behavior. The attending vet was fresh out of school. She listened to me then went to set up a plan.....set up outrageous pricing. She came back with a 2800 estimate. Its all about the money. I told the get my dog had gotten into my chocolate kisses. It had been 48hrs already. At no time was a Senior vet present. I watched my baby lay there for 5 hours. Vet techs monitored his vitals. He was in obvious he was in pulmonary distress pain. The EKG machine didnt work properly the whole time. I repeatedly told the techs, no vet around, he was in pain and distress. The reponse was oh, thats normal. No it isnt! My baby layed there in pain for 7 hours...why...protocol was not followed. No ultra sound was performed. Had one been done my baby would have not suffered for 7 hours. He had a mass and was bleeding internally. By the time he was euthanized he was barely breathing. I had been lied to repeatedly by VEG. I have emailed corporate office, no response. I've emailed and called Medical Director at the Katy location...no response. I was told my baby's ashes would not be returned to me until I paid the agreed balance. I never agreed to pay anything. IF YOU LOVE YOUR FURBABIES..DO NOT GO TO VEG IN KATY. INCOMPETENT VETS, NO ACCOUNTABILITY FOR ERRORS MADE, AT THE OWNERS EXENSE, AND STAFF THAT LIES TO COVER ERRORS MADE. I called my vet and asked how much for cremation 275.00 VEG 765.00 HUGE DIFFERENCE I would give this incompetent ER a negative rating if possible. One was the lowest in order to post. read more

VEG ER for Pets - Emergency Pet Hospital Near Me - Katy, Texas

We had to take our beloved Bella to VEG on Grand Parkway in Katy for an emergency situation & all though the outcome turned out to be a devastating life altering decision, we could not have been in more caring hands. They allowed us to have all the time we wanted, before & after. We would like to thank the veterinarians & vet techs for their wonderful support, sympathy & compassion. read more

VEG ER for Pets - Emergency Pet Hospital Near Me - Katy, Texas

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Thank you so much to the staff at VEG Katy! I was greeted by the very kind ladies at the front desk and shown to a private room very quickly. Michelle was our tech and she was super sweet and patient with my Seven who not only gets vet anxiety but was also not feeling well. Dr. Lee was extremely kind and knowledgeable and helped me find out what was going on with my boy. We were in and out within a few hours which was a shocker since I've heard of other ER places where clients are waiting just as long to be seen. I appreciated that I was able to stay with my boy as we waited for results and could also participate a bit with his treatment. I hope to not have to make another ER visit but if I do, I'm glad to know that I can come to this amazing place! read more

VEG ER for Pets - Emergency Pet Hospital Near Me - Katy, Texas

service took a total of 3 hours for some eye cream ‍ it was actually one of the longest 3 hours of my life and it just felt disrespectful. not to mention the crazy overcharge at the end like what i payed to sit down and do nothing for 2 hours and 45 minutes read more

This place is great! Had an emergency dog allergic reaction on a Sunday when our vet was closed. Went here and they were super friendly and completely open about the pricing and what would be included (or not which was up to us before paying). Place was nice, clean and they got the job done relatively quickly. Couldn't be happier. read more

I HIGHLY recommend V. E. G. Our Frenchie Penny was vomiting and also had blood in her loose stool. Dr. Lee and Caroline are AWESOME, and both treated Penny so well, and made a big fuss over her, like she was their very own fur baby. I love Penny's primary veterinarian, but when we left, I couldn't help thinking that I would love for them to be Penny's primary veterinarian and vet tech! read more

company morale is lacking within this location. The current hiring manager Heather is an extremely rude, rancid, condescending human being. VEG claims positivity as well as great culture but with that one in charge it is highly unlikely. employees are tired. paid well but over worked. Heather is negative and honestly just a bad person when you really get to the facts. it's a shame. but nothing is permanent these days. I personally have been unfortunate to experience heather. it's interesting someone would allow her to be in charge of other people let alone animals who can't speak up for themselves. read more

My puppy Amelia Bedelia (almost 2 y/o) suddenly became very sick Saturday afternoon, going from just fine to almost all blood poop and total lethargy within an hour. I called VEG and was immediately able to talk to a vet about her symptoms, and she said I should bring AB in right away. I was able to be seen by a vet nurse on walking in, who did all of the vitals and history, and then Amelia was able to be seen by Dr. Georges within minutes. I appreciate that throughout bloodwork, blood pressure, and x-rays, I could stay with Amelia. She ended up having to be hospitalized, and Dr. Georges was very firm that she needed to stay and not go home, and I'm grateful that she made sure Amelia got the right care. From calling VEG to Amelia being on an IV for overnight hospitalization after bloodwork and x-rays, the process was only two hours, which is incredible. It was a really scary situation for a previously perfectly healthy dog, and the VEG team was fantastic. They truly cared about the animals, were incredibly calming to both the puppy, and her anxious mom. I called multiple times in the middle of the night, and Heidi was so reassuring and gave great updates on Amelia's progress (Extra shout out to Dr. Georges, Tyler, and Heidi for their care) As a bonus, I took Amelia back to our vet Monday morning with some lingering symptoms, and the vet already had her records from VEG. Hope to not see the wonderful team again, but know that Amelia Bedelia would be in good hands if anything happens. read more