Outstanding care and very professional staff. I trained military working dogs for over 19 years,…read moreand I have dealt with a lot of Vets, Techs, and Staff...to include emergency Vet services. These guys are great, straightforward and very good about keeping you up to date and informed. Emergency Vet services are never cheap, but I've paid far more for a dog having an allergic reaction, at other clinics, as compared to, this time, a dog with an injured leg. Very pleased, and very glad we used this clinic. And while it shows this location as closed...this is a 24 hour clinic with full ICU capabilities.

Zero if I could. My wonderful regular vet Doug Hendrix noticed elevated liver enzymes on my 12…read moreyear old Wheaten Terrier. He performed an ultrasound and diagnosed a 9.2cm X 5.6 cm tumor on her liver. So I made an appointment for Friday, August 14th with Sugar Land Veterinary Specialists Internal Medicine. I arrived at 8:15 for an 8:30 appointment. Dr. Edward Vasquez explained the two approaches to me and I chose for them to do a CT and a biopsy. I also said that I would be waiting because I live I Katy. I had paid the $205 deposit at the time of making the appointment and then paid $3645 for the procedure. At that point, they took Tiffy back and I waited in their very uncomfortable waiting room with hard benches and vending machines. I was told that they would probably not do Tiffy's CT until 1:30 and that she would probably be ready to go home by 2:30. Finally at 2:30 because I had not heard anything, I asked the receptionist to check on Tiffy. She call back and asked for a tech to go check and apparently that didn't happen so a few minutes later, I asked the receptionist if she would check again. At that point, Dr. Edward Vasquez came out and proceeded to tell me that he had other patients and drop offs. I told him, yes, I had seen several dogs comeing and going all day, but I had an 8:30 appointment. I have been here 6 hours and asked if they had done the CT of Tiffy. He said, NO, she had a port in her leg but they had not done the CT. I replied, "That's unbelievable It has been six hours". I said you have put other dogs ahead of an 8:30 appointment. He said that they could do a CT but it would take another two hours, but he preferred I just take my dog home and NEVER COME BACK!! Again he told me that he would take the port out of her leg and I should take her home and NEVER COME BACK!! I was shocked at this man's behavior and upset because I expected to get more information about my Tiffy. Then Nathan Hernandez came out and asked if I would bring Tiffy and come talk with him in his office. He said that he was an administrator. He apologized and said that he would help in anyway he could. I told him I wanted my money refunded and had already spoken with my regular vet for a referral to MedVet. I told Mr Hernandez that the receptionist heard the entire conversation with Dr. Vasquez and how rudely he had spoken to me. Dr. Vasquez needs anger management. On a positive note: The clinic refunded my $3850 and Nathan Hernandez called me that night to check on Tiffy. He asked that I not give the clinic a bad review but said that they were going to use this as a "teaching moment" for Dr Vasquez. My opinion is that they simply need to "teach Dr. Vasquez where the door is"!! If you love your animal do not let Dr. Vasquez near him or her. BTW--Tiffy awoke me this morning with Kennel Cough. Wonder where she got that from!!

They misdiagnosed our family dog. They charged us thousands and then he died a few days later after…read morethey sent him home saying he was doing much better and they NEVER called to say they were sorry for our loss. NOTHING. This place should be avoided at all cost. It's sad because I thought the Dr cared and felt bad that they misdiagnosed him and they gave him the wrong medicines and we lost 48hrs of crucial care BUT then he never even reached out when I reached out to let them know that he died. Heartbroken.

I brought my recently adopted rescue dog to this VCA location in Sugar Land for his first exam,…read morethis February. Everyone is very professional, respectful, and caring. Dr. Lanerie was AMAZING! He genuinely cares about your pet and actually took the time to address my concerns about my pup. I will definitely be returning to this location for future needs. I received a coupon from Yelp for a free first examination and consultation. I thought there would still be some kind of charge, but NO, the entire visit was FREE! I couldn't believe it. Take advantage of the Yelp offer before it's gone.

This place isn't even open anymore but I'd still like to complain. I booked an appointment for my 3…read moredogs two weeks in advance with their AI answering machine. Currently living on the other side of Houston at an hour away but I used to live in the sugar land area and had established my dogs at this vet so I thought I'd bring them back here. Arrived at my appointment on February 17th only to find they had closed their doors permanently on February 14th. I did not get a phone call, cancelation text, email, nothing. Anyways just thought I'd let anyone know who's looking at this place that it is in fact closed for good since they have such great communication skills

Limited days and hours. Also need consistency in vet who actually works there. Never the same vet.read more

I've been bringing my dog Ruby to Dr. Floyd at SLPH since 2014, and I can't say enough good things…read moreabout her and the entire team. Dr. Floyd is incredibly kind, patient, and has a wonderful bedside manner. She always helps Ruby (and me!) feel calm during visits, no matter how anxious we are walking in. She's responsive on the pet portal, thoughtful in her recommendations, and consistently follows up after procedures or acute issues. I know many clinics do this, but her personal touch and genuine care really stand out and mean so much to us. The staff at SLPH is also fantastic--responsive, organized, and quick to help with appointment requests or clinical questions. The office is clean, and while wait times are usually short, even on the rare occasion there's a wait, it's absolutely worth it. I should've written this review long ago, but Dr. Floyd and the team truly deserve the recognition. I still drive 30 minutes each way because I trust them completely with Ruby's care. Highly, highly recommend!

I have been going to SLPH for over 30 years and they have always gone above and beyond to take care…read moreof all my dogs (10+++) I highly recommend them and they exceptional team.

I brought my dog here as a new client after my previous vet did not do a thorough assessment on a…read moreskin lesion. The staff was incredibly responsive to my last minute call for an evening appointment. The vet tech and vet team were both so amazing: explaining in detail what they were doing and why. They also gave my dog a thorough check over and flagged some tightness in her knee to look out for. We discussed treatment options and prices and the pros and cons of each option until I made a decision that I felt confident in. This was an amazing first experience and I'd recommend anyone to come here!

Have used this vet for 20+ years. Excellent care and compassion with your fur babies.read more

I have two dogs and have used various vet clinics, including the Humane Society. This place is…read moredefinitely legit - the cost ended up close to the vet I was previously seeing and more than the Humane Society but I had another health issue with my dog that they helped me with. Overall I say they are a good choice, not sure if I will return but I will keep them as a go to depending on my vet needs in the future. ISSAGO!

Girl in the front no professionalism went to get checked in gave her my info but she didn't pay…read moreattention and i still repeated the phone number and she still typed it wrong been waiting outside side for like an 1hr and 40 minutes till i called and she said the number on the computer is wrong they tried calling and now i lost most of my day waiting.

I love love love Dr. Hendrix, and my kitties do too. He was very compassionate when our very…read morebeloved dog (my first one!) passed away. His staff are also very sweet, competent, and seem to love their jobs, which makes a huge difference in how comfortable the animals feel with them. Services are very fairly priced. I now live close to downtown but the kitties still go and see Dr. Hendrix for their checkups.

From the owner: Sugar Land Pet Hospital was founded in 1978, by Dr. Buddy Brandt and Dr. L.O. Harrell, to provide…read morecomplete pet care to the Sugar Land area. We have come a long way since 1978. The original office was 700 sq. feet and located in the shopping center across the street from our current location. After several renovations and expansions, we just simply needed more room. To accommodate the changing needs of our patients, clients and growing staff, in 2008 we moved into our current location.

I would give this place less than one star if it was possible…read more Our entire family's pets go to this office and last weekend we had our dog stay with them while we went on a trip. Our dog suffers from anxiety and takes daily vitamins that we provided to the office when we brought her. By the time we picked her up, the staff mentioned that "she was nervous" the whole time but failed to mention that they DID NOT GIVE HER ANY OF HER MEDICATIONS NOR HER VITAMINS. A dog that suffers from anxiety (especially during thunderstorms) had to go an entire rainy weekend without her anxiety medication. Additionally, the food container we left with her was pretty much as full as it was when we dropped her off. Also, we left a bag of chewable bones for her (that also help her anxiety) and the staff didn't even give her one in a 4-day span. Our dog lost enough weight in 4 days for us to be able to tell by just looking at her and was shaking uncontrollably when we picked up and she kept shaking for a couple days after we went to get her. WE LEFT AN ENTIRE BAG WITH ALL OF HER THINGS AND CLEAR INSTRUCTIONS; however, the manager claims that since it was a mistake by one of their staff then "all [they] can do is apologize." They refuse to give us a refund or do anything to make this up to us and our dog. This place is vile and full of administrators who seem to hate the animals they serve. 0/100000 would never recommend anyone to take their beloved pets to this evil place. //// U P D A T E //// I went back to talk to Dr. Closs in good faith that there was something that could be done to try to amend this situation. The doctor claims that beyond making the mistake of not caring to see if there were any instructions they also charged us for the wrong thing (which, says a lot about how they run this business). I demanded, as a symbol of reconciliation, that the hospital returned half (50%) of the cost for boarding (it was about $105 for boarding so I was expecting around $50. This was more of a symbolic gesture than about the money.) I felt that this was a decent demand considering that they only did half of the job during that weekend. Dr Animal Negligence agreed and left the room to write a check. When he returned, he brought an itemized bill and tried to explain how they had charged us the wrong amount because they DIDN'T consider the size of our dog (that begs the question, did they even feed my dog enough food?). At that moment, he tried to renegotiate and told me that "the best he could do" was to give me $16 AND IN EXCHANGE I WOULD HAVE TO DELETE MY REVIEWS ONLINE. The last time I heard someone make an offer this bad was in a mobster movie. This man is a perfect example of what's wrong in our community and should be held accountable for his actions. We are aware that we are not the first, nor the only, family that has had these crazy issues with him. It's sad how a relationship of years can be thrown in the garbage by this institution without any remorse and using the most condescending tones possible as they explain how they neglected my dog for 4 whole days.

Zero stars! My family has used this clinic for many years…read more I initially stopped going because he said my dog was overweight because you can't see her ribs but she is perfectly healthy and no other doctor has said that. I decided to have my dog stay there for the weekend while we went on a trip. She stayed there once before and it was okay. I left written instructions in her bag on how to care for her. This time, when I went to pick up my dog they said she was nervous the whole time. When I opened up her bag I noticed that they didn't give her much food and didn't give her her calming and vitamin supplements and no bones. I was infuriated because this is what helps with her anxiety and if she doesn't have the vitamin then her poop gets loose. She also had a red cut on her about when I got her. When we called all they could do is apologize. They said maybe because a new person checked us in they might have missed the instructions, but the entire time she was there they didn't think to call to make sure about the instructions. Update** the comment below from the vet is a total lie. They did not tell us the part about the food when we asked. When we went on Saturday for a refund, it was handled by the Vet completed unprofessionally. The mistakes were admitted but this information about the food was not explained. If they didn't write the directions, why didn't they call over the 4 days that our dog was boarded?? We got a discount because the person made a mistake and entered our dog as 40lbs instead of 60. The boarding costed $100 and $16 was offered as a refund again because of the vet's mistake. The vet told us we were overreacting when we went to complain. Of course we are mad that our pet didn't get what she needed. Additionally, she had small scabs all over her body that the vet said could be due to anxiety, but it was behind her head and we are still unsure what actually happened. She wasn't taking the food or didn't want water because she was anxious because THE VET did not give her here anxiety meds. On top of that, the vet said it doesn't matter because HE thinks that cbd doesn't work for dogs. It does work for our dog and if we tell you to give her something then that's what you should do instead of neglect her.

If I could give zero stars, I would. I have never experienced the unprofessionalism and lack of…read moreetiquette at any other doctor like I did with Dr. Zia. He performed cryptorkid surgery on our kitten, after which his wounds became infected and all of the stitches reopened. He had to be completely restapled and go through immense pain once again. He repeatedly insisted us on giving us a refund but backed out when we asked for it. I would not recommend this clinic to anyone.

If I could give 0 stars, I would. Most unprofessional and rude staff I have ever met. I've had…read moremedical training , and even I know proper respectful communication with a patient is top priority of any medical profession. The receptionist and Doctor Zia both treated me like I was less. Heed the warnings of the other negative reviews because they are true. Don't bring your pets here.

Amazing service and a state of the art facility. It was easy to make an online appointment and the…read morewebsite was easy to use and not "clunky" like other pet healthcare sites. Every staff member was, professional and kind. Best service ever! A big thank you to Rachel, Maria, Samantha, and Jordan. Their smiles alone make you feel comfortable right away. You can tell they truly care about the health of your pet. Samantha took a comprehensive history and made sure that all my concerns were written down and ready for the doctor. Dr. Nava is wonderful. He is very professional and knowledgeable. My senior dog, Robin, received the most comprehensive exam she has ever had. I am confident that she will benefit from his expertise. She is no longer in pain and has a maintenance plan that will keep her healthy for many years to come. I was presented with how much procedures and meds would cost before they were completed. Check out was a breeze. From now on, Robin will receive all of her care at Oyster Creek Animal Hospital. I absolutely recommend Oyster Creek Animal Hospital!

Incredible veterinary practice with an amazing, patient staff! My husband and I have a reactive…read morerescue dog with bad anxiety, and she never does well with visiting the vet. The team accommodated her need to privately enter without other dogs in the lobby and took extra time with her so that they could complete the reason we came there. Overall, it was a fantastic experience and I highly recommend them!