Gets the job done... sort of.
This place has so much potential to be the best boba tea shop in Grand Prairie... in fact, it's the only boba tea shop in Grand Prairie and I always find a problem with something here whenever I go. The employees seem like they have never been exposed to good customer service before and always seem very confused when we ask for modifications. I've also called ahead to see if they take apple pay, and they said yes. But once I got there, they didn't even know what I was talking about and acted like I was crazy. But on some days they will take it. What? They are also very unprofessional. Kissing while on the job? Save it for after work.....?
The drinks here are also very inconsistent. I've worked at a boba tea shop like this before and I can assure you, a brand name place like this HAS DETAILED INSTRUCTIONS on how to make the drinks. Please don't skimp out on tea because I seem like I have a sweet tooth, please don't act like you memorized the recipe just because you are backed up. Today I ordered an oolong tea cap and the sea cream tasted and looked like spray can cheese. Also, they are always out of boba. Kudos to them for having it tonight at 11:30.
This place also offers wings upon calling and other various sweets in their refrigerators, however, this is a Kung Fu Tea. Please keep your drinks a specialty and make them with the best ingredients possible. There are way too many competitors out there that will run you dry pretty soon. I get my fix here because it's less than 5 minutes away from my house but it doesn't keep me satisfied.
REGARDING THE "MANAGER"/OWNER MESSAGE:
The apple pay incident happened on TWO instances! The first time, was weeks ago and that is when the workers gave me looks and made comments. YESTERDAY was the day that it worked on my s/o's card, however, it is not the fact that it did go through or not, it is the fact how the workers were not informed or not of they even took it in the first place.
Second, the drink orders were both all low quality, you can redo my drinks over and over, but it is not just me who say this location is lacking compared to the Carrolton, Denton, Plano location. The tea cap is NOT supposed to look like that, regarding my photo. There are multiple photos in the gallery that proves so.
Quan, you didn't even give me my drinks... you were making the boba. The girl workers took my order, and gave me my drinks. She actually double printed my drink order and got it wrong and that is why I got to keep my first drink. If you know your customers inside, and out, you would have noticed that me and my friends that we ran into all agreed that the drinks here are mediocre and it is not my fault I took it to Yelp to do so. I will no longer be coming to this establishment and I hope everyone does the same. Management here blames customers for their wrongs and says it's because we have personal problems???? LOL. Grow up. read more