I'd like to start off with an observation and statement of my experience at Kunes in Sycamore. You can almost, always tell who likes/loves what they do when it comes to performance demonstrated. The person that I'd like to share my experience about is the one and only Edmund Rosado. I feel very comfortable saying that he must be the absolute best at the deakership. Eddy is confident, professional, HIGHLY DEDICATED and knowledgeable. During my visit and interaction with Eddy, he never failed to educate and inform me of what and how everything that was relevant to the function and safety of the vehicle, prior to any movement, nor, prior to actually starting the engine, worked. He's kind, polite, considerate with EXCELLENT CUSTOMER SERVICE SKILLS. Eddy takes the TOP SPOT for going way.......BEYOND EXPECTIONS. I say that with honesty and genuine pleasure. Having met Eddy for the first time, the day of my purchase of my 2015,Honda CR-V, I felt as if I was dealing with someone that I've known for a long time. He is that personable. The greatest asset to any establishment is Eddy because he possesses all of the aforementioned qualities that could work wherever he goes. Eddy's a keeper. I could really keep going, but there is not enough time, nor space. I am a good judge of character. As I writing this review, I was put back in the moments of my experience and interaction with Eddy. While the whole staff made me feel quite comfortable, Eddy made me feel most comfortable. A HIGHLY IMPRESSIVE Person. THANK YOU EDDY. I would recommend Eddy to anyone I know that's looking to purchase a vehicle !!! read more

this dealership is a scam the no fear warranty is a joke and they don't honor it away. I spent 16 grand on a car drove it for 10 thousand miles and the transmission went out. their no fear warranty will not cover it because I didn't get my oil changed there. DO NOT BUY FROM THEM read more

Absolutely terrible experience. The sales tactics here are shady and completely unprofessional. I set a price with the sales rep and he assured me he'd make it work. I took a day off work to go out and purchase the vehicle. When I arrived, the manager came over to close the deal and told me the price was $3,000 higher than what we had agreed on. I walked away since Keegan had assured me he would make my price work, but clearly didn't. The next day, they called and said they would honor the original agreed on price -- but only if I left a good review. That alone should tell you everything you need to know. I scheduled another appointment to purchase, confirmed the day and time, and took another day off work. As I was heading there, I received a text saying they had sold the car to a dealership. After a quick VIN search, I found out it had simply been moved to the other Kunes location in Sycamore and the price had been increased by $3,000 from the previous sticker. They then tried to offer me the same car model with 8,000 more miles on it for the same price. Total waste of time and deceptive practices. Set a price move the car then try to offload a less desirable version thinking the buyer would be desperate enough to settle. Chris is a terrible sales manager and person, and this dealership does not operate with honesty or integrity. I would not recommend doing business here. read more

Went to purchase a car that 2 days prior the price was 20,000. Two days later I went to buy the car the salesmen told me 20,000 when he went to get the paperwork done feom Kunes Dodge on Dekalb Ave. They raised the price 2500.00 because we were paying cash. Bad practice did not buy a are from the Dodge dealership ended up going to the Honda dealership. read more

Held my refund money for more than a week and has had no contact with any updates.....shady business.

My wife and I experienced a serious overheating problem in our Santa Fe while driving from our home in Kansas City to Chicago. We found Kunes Hyundai online and were blown away by the superior service they offered. Kyle served as our service advisor, and he went above and beyond to take care of us. He patiently explained the problem, told us they had to order a part, and promised the vehicle would be done by Tuesday. When I left the facility, Kyle said he was on the phone trying to work a little magic to get the part sooner. I don't know who he called or what he said, but he worked the magic. The part came on Monday, and they had the Santa Fe fixed and back to us a day ahead of schedule! That was tremendous. We were already sold on the Hyundai, but this experience reminded us again of why we are on our third vehicle. The level of customer care is off the charts at Hyundai. And Kyle is the best service advisor we've ever had. The repairs fixed the problem and got us safely back home to Kansas City. I would gladly recommend Kunes Hyundai without hesitation. They are a five-star dealership! Check them out. You won't be disappointed! Ray Pritchard Shawnee, Kansas read more

DO NOT GO HERE We made a deal with the sales person When we saw the finance guy & they tried to add $2,000 for reconditioning the vehicle. Also they presented the warranty like we were getting it. Until you see they added $150 a month to our payment. I told them no warranty & I'm not paying the extra $2,000. There attitudes changed immediately Here's an idea, Advertise you cars for the price that they are stop being sooooooo shady read more

This not a good place to buy cars, they think every one is dispersed n no money down is only because they lost alot of sales during the pandemic a friend bought a car from here she only got a fob not the key that's supposed to be attached to the fob , I purchased a vehicle but not my choice n every car I read on they inventory they didn't have it { but the advertising says we have lots of inventory} this is 22 to many miles on it n check engine light on brakes been bad from day 1 the salesman said because it rain the night before { I hate when ppl come to you like your stupid but really there the stupid one to say something that dum { I try not to address ppl like that } but I wish I had n that lady in the office getting your papers together smh read more

Dishonest, inept, overcharging, superior attitude, and working on improving their image by begging for good reviews. Stay away.

Scammers!!!!! So today is black Friday 2024. Im looking for a vehicle for my son. Kunes is advertising a 2010 Nissan Rogue for just under 2k but the catch is it is only at that price for one day as the black Friday deal. I was skeptical of this dealership from all the bad reviews we read about bait and switch or the vehicles they advertise are suddenly gone upon arrival. LOL that I have read online, Anyway prior to making the hour and a half one way trip I called and asked if the car was still available. The answer was yes it is. I drove all the way there. checked out the vehicle in the parking lot prior to entering. I was greeted and I said I would like to take the car for a test drive. The girl ran to her manager and then came back said that vehicle can not be driven today. I asked an hour and a half ago when I called it was. She said the car is undrivable today. I asked why are you advertising it on all these sites as your 1 day black Friday deal and only 1 day price If you if the car is undrivable, but I can test drive it tomorrow or look at other cars there today. I asked if the price was the same tomorrow. It was like looking at a deer in the headlights. Obviously a fake sales advertisement price to get you in to there dealership with no intention on honoring it. Just a way to get heads in the door. I should have known from the previous reviews of this dealership. Also the bio they put in there ads to make them look like they are upstanding community orientated is a nice touch to try and stop there many upon many negative reviews. Happy Holidays! read more

Do not go to this dealership. I went to this dealership because my credit score is not spectacular due to some debts from my divorce. This was the provided dealership by Auto Credit Express. They never would tell me what they would give me for my vehicle. They then "hand picked" vehicles for me to look at. Said that these vehicles would help make my monthly payments less. They were clearly not what I said would fit my family needs. They then provided me a vehicle, one that fit my needs and would be cost effective for monthly payments. Drove it and liked it. They ran my credit. Suddenly they said that the vehicle wouldn't work financially and gave me another vehicle. I looked at the vehicle on my own and also liked that one. Before even talking to anyone, I get an alert that my credit was run again. Go back inside and the manager comes over and said he has this great rate on the vehicle if I provided him a co-signer. He said it didn't matter what their score was as long as I provided him a name. I declined this offer and told them I didn't want the car and I was ready to leave. The arrogant manager then tells me to walk outside with him. Asks me what's wrong. I tell him I didn't want the deal. He responds back to me "Well look on the lot. Find a vehicle you like and I'll make it happen." So wait a second.... Two vehicles they said would work "didn't work out". But he can make any deal happen?!? He says to me, how about a new truck? There might be incentives that can really drive the price down. I told him No. I did not want to see any more vehicles. He said he would up the trade in value even. Well hard to say if this is the case because they still would not tell me what the original value was. He ran inside to "run numbers." At this point I told the original salesman that I was done and was going home. I said I wanted my keys (since they never gave them back after looking at my vehicle). He went into the managers office and came back out with keys to a new truck. He said he "just needed me to at least look at it so he didn't get in trouble." So out of sympathy for the salesman, I walked out to the vehicle, said I didn't like it, and walked inside where I demanded my keys back. I got the keys from the salesman and walked out the door. As soon as I walked outside the manager got all pissy with me and ridiculed my decision to leave. He even said: "Can't you buy the new one and then just trade it back in a few months?" I replied that he could not force me to buy a vehicle I didn't want. He threw his hands up in the air, said "whatever", and stormed back inside. Not only did I not walk out with a car, but I also had my credit run twice for no reason what so ever and was treated like trash!! Do not go there!! I never once went looking for a new vehicle with all the options possible. I was totally ok with getting a used vehicle which fit the needs of my family. The used vehicles were not in the best shape and were way over priced... even for the current market. Please... Please... Please go somewhere else to buy a vehicle! read more

This dealership practices bait and switch selling tactics. I saw an advertisement for a new vehicle ask if it was new prior to test driving, ask the salesman the mileage he stated 3 miles. During the paperwork the dealership stated the true mileage was over 7000 and that there was a misunderstanding on how to get the mileage by the salesman. Not honest or reputable people to do business with. read more

I drove an hour to see a jeep. They were supposed to have it in front and ready when I got there. When I arrived, I waited a long time only to find out that they had "loaned" out the Jeep two days prior. Beware of buying a pre-owned car here--since they loan them to people for joy rides. Dishonest! I should have read the reviews and listened before I wasted my time with this dealership. The sales manager told me that they own 50 dealerships and that's why no one at the location answers they phone. Corporate takeover! I can and will spend my money elsewhere! read more

kunes sycamore is one of the best dealers in the area. They were very helpful and were always available for calls.

Really was just shopping around for the Best Deal! But never left Kunes Sycamore Dealership. John G. the salesman who greeted me the minute I walked in the door! John worked the BEST DEAL for my Dream Truck, the Hyundai Santa Cruz, with all the Bells and whistles!! He was very patient with me, and answered ALL my concerns and questions. Kunes Hyundai Sycamore is very lucky to have him on their TEAM!! Will be sending Rockford Folks John G's way for sure!!! Love my New Truck!! Thank you John G!! read more

This dealership is not to be trusted with your money. They will try to cheat you out of $2000 with their "No Fear" lifetime warranty among other things. I feel like I was lied to at every step of the car buying process at this dealership, and preyed upon (money-wise) for being a young woman. Your money and time is better suited elsewhere. Dishonest business practices. read more

This car dealership practices spot delivery also called "yo yo financing" . The dealership had us sign all our paperwork with a specific credit union as the lender, the amount financed, the interest rate, and payment amount. The deal went through just like any car deal we've done in the past. Although, this time KUNES of Sycamore of IL used this deceptive tactic by having us sign all the paperwork and take our brand new car home. More than 30 days after signing our contract to finance the vehicle the finance guy called to tell us our financing fell through so we'd have to sign a contract for a 15% interest rate. Right away this seemed very wrong. We would not ever agree to the terms of the new contract he was trying to force us into. When I returned to the dealership 41 days after we thought we purchased our vehicle I said give me the car I traded in back, you take your car back. Turns out after telling me they would get my car, I found out it had already been sold! So now what? We have no vehicle or we sign a contract with outrageous terms. Many people told us many lies throughout this whole process from the finance guy to the general manager. Do NOT do a car deal with this business! If you need financing go somewhere else! I caution you. I never knew this was even possible until it happened to me. It's so unbelievable! read more

We live two hours away. We were told by Tyler at Kunes in Sycamore, we would be taken care of and our financing would be good. We were also told that our trade would be better than KBB. We drove up there and they wouldn't even give us KBB for our trade, nor did they even try to work with us. It was a complete waste of our time. Two hours up and two hours back. Thanks for nothing! read more

DO NOT USE THIS DEALERSHIP!!! My 20 year old daughter went to purchase her first car on 3/16/22. She has cash. She drove a 2018 Nissan Sentra and they gave her a price on a guarantee document. She came back the next day with a cashiers check for the amount agreed upon. When she got there she was told it would cost an additional $1300 because they ran it thru their shop. This was disclosed at the time of the agreed upon price the day before. Not only did they not keep their word or use full disclosure. They broke the heart of a first time buyer who worked very hard saving for this! There was no sympathy by Marty the sales manager for the mistake. He did not want to make their wrong right!!! DO NOT USE THIS DEALERSHIP!!!! read more

Went car shopping today and had the worst experience I ever had in my life I was looking at a car that they advertised for $10,000 and they come back 4 hours later with the final numbers which I was been waiting for for 4 hours and they go when it's all said and done you have to finance $22, 400 and they added destination charges which is $500 the guy traded the car in they drove it in it should be zero then they said that they had to get a warranty added on to my loan and it was $8,600 for a extended warranty that they own and I'll guarantee you you will never be able to get anything fixed and they put on a bunch of bull crap of other charges and they said what do you want to spend I said I'll pay the taxes transfer the plates title transfer and I'll give you $500 to detail the car and I offer them for $12,000 and they said no but avoid please avoid and run away from these dealerships because once they get you in their web they will do mind games on you to get that extra money and I was there for like I said 4 to 5 hours there was two customers I rate yelling at the top of the lungs at the salesman and I couldn't figure it out but after a while I did figure it out they were doing the same thing to them so the best thing to do is ask your friends and were they buy their car and how will the experience this one I can't even give him one star because the whole thing was bullcrap but after the bad experience I did call him and told them that they should retrain all their employees to be salesman and be honest with the people it goes a long way and they didn't respond so I'm going to be the voice of the people avoid this dealerships there in Wisconsin during Illinois and they're all very bad read more

So my second review on this place. After the first review they told my daughter the if she wanted to put a deposit down on a car there wouldn't be a $4000 "market adjustment" on the car and they would reevaluate the low trade offer on her 2015 accord. If it was on the lot they would mark it up they told her. So she did and waited and a car finally came in and she went in and they would not move off the original number even though they said they would reevaluate it. Then they added a $400 lock and nitrogen for tires that they said they put on every car that they sell. So she didn't ask for it but they did it anyway. So they took the air out of the tires that it came with just to put nitrogen in them?? Kinda seems like a scam to me. So we get numbers and ask for finance options and our salesman Brian said that wasn't his department so I just said okay and we left. I don't think they cared because now they can just put it on the lot for $4000 more now. We gave them a second chance and they treated us like they did not care if we bought from them or not. Brian needs to do some training because he is not a good salesman. Once this "car shortage" is over I think this place is gonna have a hard time selling cars. Every person who I've talked to about Kunes has zero good things to say about them. Add me to that list. I feel dumb for even giving them a second chance. read more

( NOT SO WELCOME ) SYCAMORE KUNES OF HYNDAI, I dealt with General Manager Financier Scott and Sales Jordan McMorris, These two made the whole shopping experience the worst ever, I called twice enquiring about a vehicle and was told that the computer was down so i should come in, so i came in, I asked the price and the sales said they were working on getting me a price, Jordan showed me the vehicle saying it was in excellent condition, it was clear to see the rust bubbling over both wheel wells as the passenger door had a huge dent and would need replaced, i asked if he had a dealer plate in order to take a test drive, oh we don't need one he replied. This diesel truck drove good for having close to 200k miles, we get back and i said i liked it for a work truck, we go inside and they get my information and come back with a price of $36,995.00 and a trade in price of 15k for my vehicle that books for 19k. I get home and ran the VIN Number for their 2015 Chevy 2500 and it books for $26,282.00 With the rust and smashed up door and broken seat (Excellent condition) Nice try! I came in @ 11:30 and left at 2:30 pm... What a waste of time... What a great place to kill the day! VERY DISHONEST read more