I'd like to start off with an observation and statement of my experience at Kunes in Sycamore. You…read morecan almost, always tell who likes/loves what they do when it comes to performance demonstrated. The person that I'd like to share my experience about is the one and only Edmund Rosado. I feel very comfortable saying that he must be the absolute best at the deakership. Eddy is confident, professional, HIGHLY DEDICATED and knowledgeable. During my visit and interaction with Eddy, he never failed to educate and inform me of what and how everything that was relevant to the function and safety of the vehicle, prior to any movement, nor, prior to actually starting the engine, worked. He's kind, polite, considerate with EXCELLENT CUSTOMER SERVICE SKILLS. Eddy takes the TOP SPOT for going way.......BEYOND EXPECTIONS. I say that with honesty and genuine pleasure. Having met Eddy for the first time, the day of my purchase of my 2015,Honda CR-V, I felt as if I was dealing with someone that I've known for a long time. He is that personable. The greatest asset to any establishment is Eddy because he possesses all of the aforementioned qualities that could work wherever he goes. Eddy's a keeper. I could really keep going, but there is not enough time, nor space. I am a good judge of character. As I writing this review, I was put back in the moments of my experience and interaction with Eddy. While the whole staff made me feel quite comfortable, Eddy made me feel most comfortable. A HIGHLY IMPRESSIVE Person. THANK YOU EDDY. I would recommend Eddy to anyone I know that's looking to purchase a vehicle !!!

this dealership is a scam the no fear warranty is a joke and they don't honor it away. I spent 16…read moregrand on a car drove it for 10 thousand miles and the transmission went out. their no fear warranty will not cover it because I didn't get my oil changed there. DO NOT BUY FROM THEM

I would highly recommend DeKalb Sycamore Cadillac. It was a great experience. We bought a 2025…read moreCadillac XT5 and Nick was great. He explained the operation of the vehicle after we took it for a test drive. He explained the whole process. This was the 2nd vehicle we purchased from Nick. Again if you want a great experience and great service, go to Dekalb Sycamore Cadillac.

Chuck Gasso provided such an amazing experience buying a car that I give him five stars and…read moredefinitely recommend him to anyone looking for a new or used car in the area! I drove from Iowa a couple hours and I'm glad I did. From the time I got there two weeks ago to now has been nothing but making sure I'm happy. Hands-down the best experience I've ever had buying a car. Thank you, Chuck! I'll see you for my next car purchase.

BEWARE, DO NOT SIGN ANYTHING. Screenshot your contract and…read moreput it into ChatGPT. This dealership will play nice/stupid when you catch them, but THEY ADD THOUSANDS IN THE CONTRACT. I had a family lawyer look my contract over after ChatGPT caught their dishonesty -- did not pick up my car until they removed all the fraudulent charges (they say "mistake" but it's FRAUD). I will never go back, not even for the free oil change. There are a lot of negative reviews... TRUST THEM AND GO ELSEWHERE.

They will play Christian music over the audio system while they deceitfully cheat you on your car…read moredeal. Your salesman will give you a price for your payment and when you get to the business manager, it goes up $50 a month. They will not sell a car without upscaling $5000 more services one of which includes a LoJack tracking device so everyone knows where you're at. When you go in for your free oil change, and tell them that you don't need them to do anything more than the oil change on your four month car that's got 5000 miles on it. They will still tear apart your glove box to check the cabin filter and bash your doors into metal objects in the garage. That Saturday oil change took me 90 minutes, but I could've done it myself for 15 minutes with no stress. That was the 16th new car I bought but the worst deal ever from dishonest people who again play Christian music to deceive you that they might be good people.

Total bait and switch scammers. Put one price out on the web and try to claim "mistake" and jack it…read moreup another 4-5k

My wife and I experienced a serious overheating problem in our Santa Fe while driving from our home…read morein Kansas City to Chicago. We found Kunes Hyundai online and were blown away by the superior service they offered. Kyle served as our service advisor, and he went above and beyond to take care of us. He patiently explained the problem, told us they had to order a part, and promised the vehicle would be done by Tuesday. When I left the facility, Kyle said he was on the phone trying to work a little magic to get the part sooner. I don't know who he called or what he said, but he worked the magic. The part came on Monday, and they had the Santa Fe fixed and back to us a day ahead of schedule! That was tremendous. We were already sold on the Hyundai, but this experience reminded us again of why we are on our third vehicle. The level of customer care is off the charts at Hyundai. And Kyle is the best service advisor we've ever had. The repairs fixed the problem and got us safely back home to Kansas City. I would gladly recommend Kunes Hyundai without hesitation. They are a five-star dealership! Check them out. You won't be disappointed! Ray Pritchard Shawnee, Kansas

Bought a vehicle here in June 2025. There was a ding/crack in the windshield which they agreed to…read morereplace as part of my sales agreement. Stephen the sales manager said it was a "safety issue". 4 months later and it is still not fixed. Everytime I call to inquire about it I get told they will look into it and call me back and they NEVER call back.

We bought our Grand Cherokee their and were happy. Servicing the car was OK, but then they started…read morecharging a 3 or 4% service charge on credit cards, so we switched to St. Charles Jeep from now on.

2009 Mazda5 2 out of…read more3 bolts for the Lower/Rear Engine Mount were discovered to be suddenly missing after leaking LR Brake Hose was replaced by Brian Bemis Ford. * They did not vibrate loose (they were torqued with blue threadlocker to OEM specification of 61nm when this replacement engine mount was installed back in 2014) * They did not break off. They were present prior to the aforementioned service work performed on 15.Feb.2019. They were no longer present after the aforementioned service work performed on 15.Feb.2019.

I paid over $5000 for a Honda civic hybrid 2007. It was a used car at sycamore ford bargain barn…read more . I bought this car on July 24th 2019. By September 1 it started to die. I have taken it to 3 mechanics And all three confirm the big battery needs to be replaced. The cost to replace it is over $5000. I tried taking it to a Honda dealer who is the manufacturer of the car and they confirmed it needs over $5000 worth of work. i understand that I paid for a used car but I've only owned it nine weeks now and it stopped working after six weeks. This is just not OK and I want my money back. I feel like I was robbed. This car is dangerous because it's a hybrid and it dies if you are at a stop sign or idle for to long and the only way to keep it going is by putting it in neutral and revving the engine. do the right thing. I spent to much money.

Same day repair on a minor repair I needed on my 2014 Sonata. I have brought the same vehicle for…read moreother issues as well and I feel comfortable with getting my repairs done here.

I recently had a very frustrating experience at Hyundai of Sycamore while used car shopping…read more First of all I am a 65 year old female and have a lot of experience purchasing cars on my own over the years. To say this was my worst experience ever is not even a slight exaggeration. I found a used vehicle online through Capital One Auto that I inquired about and was then in touch with Cheriee the sales manager. I dealt with a different salesperson after I arrived but I am not going to mention him by name because I truly feel that he is being groomed and he has to do what he has told by the higher-ups. I went in that morning to look at the vehicle before work. The price was $13,500. I asked what was included in the price and I was told the powertrain warranty plus another warranty which unfortunately I don't remember what they called it. I called later to speak to the salesperson I had dealt with confirm that I was on my way back for a test drive after work later that day and spoke to my salesperson. After I arrived I was told two things. One was that there was another person there looking at the same vehicle. This made me feel like there was pressure to the sale that I would rather have not had to deal with. Additionally I was informed that when they brought the vehicle from another location that they had missed tagged the price and it was actually $18,500! I was assured don't worry we will work this out and keep you within your budget. When I return from my test drive the other buyer was still there but she soon got up swearing and stormed out of the building. I assumed it had something to do with two of us looking at the car at the same time. After deciding I wanted to purchase this car my salesperson was back and forth several times with the finance manager. First of all I hate this type of sales tactic. You get little bits of information and then they take information back and forth between the two of you which causes confusion and more pressure. In the end this $13,500 totaled up to over 23,000! Not only did they refuse to negotiate the price at all after their mistake but both warranties that I was told about when I asked what was included we're not actually included in the price but were extra for a total of $5,000. Additionally they added $1,600 for Gap coverage and insisted that it was mandatory with the finance company. I later found out that that is absolutely not true and was of course much cheaper through my own insurance company if I opted to get it. Needless to say my payments at $880 a month would have been over three times my budget which I disclosed not only to Cheriee when we spoke earlier in the day but also to my sales manager/finance. The high pressure sales, misleading information let alone bait and switch tactics were unbelievable. Fortunate for them I didn't leave swearing like the other buyer did, mostly because I was in shock but also because I will not create a public scene. However even after allowing myself to think about this for a few days I am appalled at the treatment and service I received. I highly recommend you avoid purchasing a car here unless you are ready to aggressively deal with these types of !

We bought a 2016 GLC300 during May 2016. The product specialist, Josiah, was a good listener, very…read morepatient, and was very familiar with the car during the test drive phase. We had contacted no less than 7 Mercedes-Benz dealers to find a car that we liked. Some had a car we were interested in and some offered to order a 2017 or in one case one was able to do a dealer-trade on a 2016. This particular car at Brian Bemis was a service loaner with 777 miles on it. Michelle, the sales manager, was always easy to get ahold of either via email or voice. She even gave her cell number and told us to text or call her on the morning of Memorial Day if we were unable to make it to pick up the car. We showed up for the delivery and it went very smoothly. Our initial product specialist was unable to make it due to a military commitment on Memorial Day, so Terry was the product specialist who we dealt with on delivery day. He was also a pleasure to deal with. The dealership offered the typical "glossy clear coat", "glass protection package", "extended warranty protection", and all of the other high profit margin add-ons, which I declined. They never tried to pressure us into these after I simply stated that we were not interested. Having done our homework on financing, I knew that the lowest rate available anywhere was my Company's credit union. Lee, the finance manager, was able to magically beat that rate by 0.1%. The other nice thing is that we saved a bundle in taxes by purchasing at Brian Bemis over purchasing at many of the other Chicago-area dealers because of Sycamore's lower taxes. Your mileage may vary, but 5 stars in our personal experience with everyone at Brian Bemis. Everything was just real easy.

I bought a 2013 E350 convertible from this dealer ship in September of 2014.The deal was done via…read morethe internet and over the phone. I got a great price. But I was told the day before pick it up, "It has 1800 miles on it" this didn't concern me much. The day I pick the car up. It being a keyless ignition car the first warning the car gave me was "key battery low" I told the sales manager and the sales man this and they told me how easy was to replace the batteries in the key fob. Another salesman tried to say it was because I had both keys with me. I replaced the batteries my self at home. I parked the car and my wife and I went on a trip for a week. When we returned she was excited for her first ride in our new Mercedes. When I started the car it indicated that the car was 21 days passed service A. Thats not the exact wording but it was sold to me needing the first service. I called the dealership and ask about this and was told they would look into this. After two days and two calls to different people I called Mercedes USA. They were very helpful but also informed me the warranty period for this car started in February of 2013. Basically I lost a year and a half of the new car warranty. This is very strange because the service is calculated on time and not mileage. So why did the service indicator wait a year and a half to count 365 days. And also this was sold as a new car with a certificate of origin. I have received no answers to these questions from either the Brian Bemis dealership or Mercedes USA. I fortunately purchased an extended warranty but am not impressed with Mercedes at all. As far as the dealership I don't know if they are dishonest or just incompetent.

Best Used Car Dealership, Staff Is Very Friendly And They Explain Every Feature Of The Car And Make…read moreThe Process Very Easy ! Will Definitely Buy Another Car In The Future From Them