Great service contract provided with the vehicle! Mike the service manager was a hoot to work with,…read moreanswered all of my questions. Got my vehicle back to me in a timely manor! Thank you Superior Car Credit!

So a little over two years ago I purchased a vehicle from Superior car credit. The day I bought it…read morethe check engine light came on. I went back and brought it up and they ran a test and said it was the catalytic converter we set up a time to bring it in and get it replaced. This time it was free of charge since they sold it to me that way. Three days later I get the car back with a replaced converter. The very next day the engine light comes back on. They test it again. Same result. They explain that Chevy sometimes need specific converters but that the car would still be usable until it got replaced. It never did. Fast forward a year or so and I was terminated from my job. I was going through different employers for about a year and missed payment from time to time in which they would disable the car. There was a point where I had a severe coolant leak and coolant would spray from the hose all over the engine. I was out of work so they shut the car off for a few weeks. I spoke with them about the coolant problem and asked if they could please fix it while the car was disabled and I want able to use it anyway. The agreed and took the car and made the repairs.I got my money together and paid it and got the car back repaired. The car was never perfect but it was running and didn't really cause me much problems. A few months later the car was disabled again. This time for 20 days. There was nothing majorly wrong with the car prior to it being disabled. Again I got my money caught up and they enabled the vehicle. This time however when I went to stay the car it acted exactly like it does when I try it to start it when it's disabled. One click and that's it. So I call them and ask what's going on. They give me no real answers except that the car is indeed enabled on their end. For days I try to figure out what's wrong... Posting questions on here, having people come look at it, etc... the consensus was usually the same, it appeared as if the car was still disabled. I called and complained again and they finally agreed to look at it. They towed it in to Superior and I heard nothing for a couple days. I called them on the third day and the last sent me a three page invoice with the numerous issues with the vehicle that cost over 3000$ to fix. They mentioned 3 specific problems that needed to be fixed just to get the car running again and that would cost $800. So, this incredibly long story short. I am furious with this company. There was nothing severely wrong with the vehicle when I parked it now there's a laundry list of problems that they want to charge an additional 20% of what I'm paying for the car in total. I feel like I'm being scammed. I honestly don't even know how to react at this point. So I'm here asking... What would you do in this situation? I understand my occasional issues of being late on payments is 100% my fault. But I've always got the money right and got caught up. I feel like they are just playing games and want to squeeze every some they can put off me when the reality is these problems almost certainly already existed when they sold me the vehicle. It's incredibly infuriating and I'm curious what others would do in this situation

Bob from Tom Sparks is a good man. First of all, he answers every phone with a positive attitude…read more Second, he is honest. I took my vehicle to get inspected and serviced. During the appointment, they noticed a few things wrong regarding my tires, rotor, and pins. Rather than going through with the service of balancing and rotating tires- which would've left me me with the issues I was unaware of (worn tread, seized pin, worn rotors)- Bob notified me that I should address these 3 issues before going through with my originally desired maintenance. They chose to prioritize the customer rather than going through with the service that wouldn't have done anything in the grand scheme. For this I rate 5 stars and highly recommend the service department. I will also return here for my future needs and recommend this place to everyone. These are guys you want to pay to inspect your vehicle.

After buying a car from Tom Sparks Auto recently, the office gave out personal information about my…read moreloan and car to someone not on the loan, a person I have worked to distance myself and my children from for safety reasons. They had no authorization from me to do so, and this person had nothing to do with my loan or purchase. I went in to speak to them about it, to give them a chance to own up to the wrongdoing and sincerely apologize for their wrong. All I got was excuses about how the person presented himself as my husband and they give that info out often. He didn't even know my actual last name or how to spell it. That should have been a big, red flag. Although, their actions were very wrong even without any red flags, and they should have known better. I will never, ever give them any further business, and I will actively discourage people from using this business. Shame on them.

Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!

Bought a vehicle here in June 2025. There was a ding/crack in the windshield which they agreed to…read morereplace as part of my sales agreement. Stephen the sales manager said it was a "safety issue". 4 months later and it is still not fixed. Everytime I call to inquire about it I get told they will look into it and call me back and they NEVER call back.

We bought our Grand Cherokee their and were happy. Servicing the car was OK, but then they started…read morecharging a 3 or 4% service charge on credit cards, so we switched to St. Charles Jeep from now on.

I'll just start by saying, you can't please everyone. This is a used car dealership, and they sell…read moreAS IS. They don't keep that a secret when you buy here. Redtag really went out of their way to make sure the vehicle I was purchasing was in tip top shape. Everything was handled in a professional manner. Very friendly. I appreciate everything they took care of for me. I would buy here again.

They gave me a key with remote start... Then I took it to Chevy to fix the remote (the car is…read morebumper to bumper warranty) and Chevy said this car is not equipped with remote at all! So Chevy charges me about $50 to find out that the key in my hand is not the original key... I like the car, so I give 2 stars, but the costumer service doesn't get much. CAREFUL... I took a video there too, you can check it out and let me know what you think please. Thank you for reaching https://youtu.be/-lS6Ow-RkDM

I had a really good experience with Classic Auto Factory and wanted to share it. From the start,…read morethe team was easy to work with, straightforward, and clearly knew what they were doing. They kept me in the loop the whole time, explained things in a way that actually made sense, and did exactly what they said they would. No runaround, no surprises--just honest work and solid communication. You can tell they genuinely care about the cars they work on and the people they're working with. That's not something you see everywhere anymore. Overall, I'm very happy with how everything turned out and wouldn't hesitate to go back or recommend them to someone else.

I brought my 1969 AMX to Classic Car Factory for a repaint and a few relatively minor items:…read morechecking the charging system, a tune-up, replacing the water pump, adding wheel spacers, and later replacing the wiper motor. I was quoted a 30-day timeline and I was provided an estimated cost & a maximum cost. Instead, the car was kept for 8 months and the final cost ballooned to 3 times the quoted maximum. Because the car was fully disassembled for paint, I had little ability to stop the project once it was underway. The results were extremely disappointing. The car was returned with scratches and damage to more than 30 areas of what should have been a high-quality paint job and mechanically, the car was in worse condition than when I brought it in. Parts were lost, including rare and difficult-to-replace trim pieces such as the rear window stainless transition trim and a trunk lid. The windshield and rear windows apparently were unprotected when removed and were reinstalled with deep scratches in them.(They claim that the scratches were in the windows when the car was brought in despite pictures proving the contrary). During repairs, additional damage was caused: the timing chain cover was cracked during the water pump replacement, the wiper motor bushing was destroyed and they could not find a replacement so the replacement motor could not be installed, and two sets of stainless steel drip rail moldings (approximately $1,000 each) were damaged and never reinstalled. The hood latch was painted so thickly it was not operational. Literally none of the requested repairs were successfully completed. After 2 months of back and forth after retrieving the car, they fixed the paint problems - I was unwilling to have them attempt to do any more mechanical work but I did expect them to replace the parts they lost or damaged. They have not. This experience fell far short in terms of workmanship, care, timeline, and cost control. They advertise the lowest hourly rate for mechanics - they should hire one. Their slogan "We can do that" should be adjusted "We can do that but not well". I cannot recommend this shop based on my experience.