Optum has horrible patient care. After taking over Beaver the urgent cares close at 8 and there's…read moreonly 1 in the area when there used to be 3. When no appts are available for Days or weeks the only option is the ER and who wants to go sit in an ER for hours due to a possible strep throat. The "affiliates" can't get your medical history and optum staff can't access the doctors notes. Calling the nurses on call is useless as they can never help due to how Optum runs their business.

I was under the care of my OB, Dr. Sadjadi at Optum, starting in September 2025 during my first…read morepregnancy. Due to complications -- my baby measuring in the 1st percentile -- I was advised that all imaging and high-risk care would be handled through Dr. Brar's office. From early on, I was repeatedly told they were convinced the issue had to be genetic. We went through more in-depth NIPT testing, and everything came back normal, yet that assumption never seemed to shift or be further investigated. Starting in January 2026, I was seen weekly at Dr. Brar's office. During this time, I rarely saw Dr. Sadjadi and trusted that between both offices, my care was being properly managed. Looking back, that trust feels incredibly misplaced. Despite being seen every single week for a high-risk pregnancy, not once was my blood pressure checked. I was later diagnosed with preeclampsia, with blood pressure reaching 158/102 -- a serious and dangerous condition that should have been caught much earlier with routine monitoring. Instead, it was missed entirely. This ultimately led to an emergency induction and the devastating loss of my baby at 26 weeks. There are no words to fully describe the pain of that loss. What makes it even harder is knowing that something as basic and standard as checking blood pressure -- a fundamental part of prenatal care, especially in high-risk cases -- was completely overlooked during consistent, weekly visits. Follow up with Sadjadi regarding this care left me feeling dismissed and unheard - she would simply tell me "oh honey don't stress" and never addressed my concerns. I feel deeply let down by both Dr. Brar's office and Dr. Sadjadi at Optum. The lack of attention, oversight, and accountability during such a critical time in my life is something I will carry with me forever. Because of this experience, I cannot recommend their care to others.

Did not accommodate me as a new patient. I first called and asked the receptionist said no. So I…read moreasked when she said at no time in the near future.

Amazing doctor, amazing staff! Literally have never had one bad visit in 14 years. Dr. Wilson and…read morehis staff are truly here to serve their patients!

I feel very fortunate that Dr. Mohamed Nassar is my primary care physician. I have been his patient…read morefor several years. He is very knowledgeable and friendly. He listens to my concerns patiently. He accurately diagnoses my conditions and provides me with an effective treatment plan. He explains things very well. He is an excellent physician who truly cares about his patients. The staff at the office is also very friendly and helpful.

I have been having various problems as I get older and Dr. Nassar is very understanding. Both my…read morehusband and I are able to call any time for an appointment or prescription refill. His office coordinates professionally with other doctors and the hospital. We have a 22-year-old grandson who he also attends to when needed. Referrals start with Dr. Nassar and that is very important as we age.

Great facility, Doctors are compassionate. Only complain I have is that If you get here early, they…read morewont call you in until your scheduled time. Waited for an hour just because I have arrived an hour early. During an hour wait, I dont even see any other patients going in and out. 48-mins into waiting, another patient has arrived and seen before I did. You know, I could have been seen by the Physician since there was literally no other patient when I arrived.

Dr. Wilson and his staff truly care about their patients. They are always kind, compassionate and…read morehelpful.I have enjoyed being a patient there for many years now. I highly recommend In Your Best Interest Medical Clinic, the name fits. Sincerely, Stephanie Larsen

Dr. Wilson has been our physician for over a year. He, and his entire staff, are the epitome of…read moreexceptional medical care, efficiency and caring. It is simply not possible to find a more competent and caring physician in the Inland Empire. My husband and I especially appreciate his commitment to wellness. As the inspiration behind one of the most successful health and fitness movements in Southern California-- Ride Yourself Fit, Walk Yourself Fit and Eat Yourself Fit he personally provides the way forward for a healthy lifestyle. On a person to person level, patients will find his wife Alesandra, expert nurse practitioner Lisa, Senara or other staff share Dr. Wilson's commitment to your health, you will receive extraordinary treatment from one and all.

Dr. Greggory Jones has been my Primary Care Physician for years - over a decade and a half; as well…read moreas that of my wife, mother, and aunt. This is one of the few times in a Yelp where I am at a loss for things to say, because I have so many *good* things to say about him. Granted - no man is a superman. Even doctors have their limits as to what they can do for their patients - but what Dr. Jones IS... is patient, easygoing and insightful; as well as competent in his knowledge and advice. He even has a dry sense of humor that kind of comes out and at you out of left field at the most surprising times. What he's NEVER been in the time he's been my doctor, is pushy or over insistent on a particular test or procedure or point of view. He's always stated his hunches... his suspicions..and his medical opinions to me and my family as if we were human beings with a brain. We've never felt talked down to or patronized in any way, shape or form. Something the wife and I really like is that we've never felt rushed in his office. When either one of us, or both, are there - we are his sole focus. He's attentive and helps us to feel like we are all partners in our health care. If he doesn't know something - he's not afraid to say so, and to find out more information to discuss during a later visit - or to give a referral to another Doctor, specialist or other resource where we can find more answers. He works out of Beaver Advantage in Redlands, tucked away in a nice little residential neighborhood. The place has a cozy but friendly feel to it, and the staff is always friendly. Granted - sometimes you have to wait, but such is the lot of those of us in managed care; and besides - the office and waiting rooms are comfy. My only minor complaint is that sometimes his own staff can be a bit "bubble headed" when it comes to keeping some of the necessary forms on file (aka I've had to fill out the HIPA form to allow my wife access to my medical records probably around three times now) - but it's certainly not enough to remove s star. If you get a chance - do try to choose Dr. Jones as one of your primary care physicians - he honestly seems to care; and unfortunately, that kind of thing is becoming more and more rare these days. Oh - as an interesting side note.. He kinda has a passing resemblance to the actor.. Hugo Weaving. Whenever he walks into the room I expect him to go... "Greetings... Mr. Anderson... Its time for your exam...".

I'm going to give a 3 for bad customer service. Haven't even seen the doctor yet. Called the office…read moreand was passed around to various hold lines. Then I spoke to a nurse who said she could schedule me but I needed to register first. Was passed to the registration department and guided through that process. Then, was passed back to the scheduler who said that he isn't accepting new patients. When I asked why I needed to register as a new patient in order to find out that he isn't accepting new patients, they didn't have a good answer. Just makes me wonder how good they are at handling other administrative processes that could be more life threatening like lab results and other paperwork.

This is the worst care facility I've ever been to in my life. Dr. Douty and Dr Tori. Misdiagnosed…read moremy pain I'm on the spectrum I have chronic prostatitis and back issues and they haven't done anything to address these issues at all. Dr Dowty says " you have to wake up at 7 AM every single day and then tells me I have to lose weight for my health issues" no offense but you're a big guy too, dude. Also, Dr. Tori. Said " there are people in wheelchairs with worst off pain than you." I'm fed up with this place. People should stay away from doctors like this with an ego complex and find someone else I'm done. I'm never coming back here ever again I'm sick of it. Also, I'll do gastric bypass when you recommend it to me when you try it if it works for you come back to me and then I'll do it

Very hard to contact a representative. My husband need a rehab facility and no one seems will take…read moreOPTUM just some lousy facility out of Redlands with numerous violations spend hours with this issue and it is pretty disgusting the service I have endured ! Yet again I will try ! I will be posting on my page of this dificultf situation !

I called Dr. K's office to schedule an appointment as a new patient, and unfortunately my…read moreexperience with the receptionist, Margarita, was extremely unprofessional. During the call, she repeatedly asked for my name and basic information multiple times, even after I answered several times clearly. The conversation became very confusing, and instead of handling it professionally, she repeatedly said "oh my gosh," laughed during the call, and spoke to me in a rude tone. When she mentioned that my information was not on file, I explained that I was calling because I was a new patient. She responded by saying, "Well, you should've said that before." At that point, I expressed that I felt she was being rude and unprofessional and simply asked for the referral doctor's phone number instead. She then hung up on me. It's unfortunate that someone seeking medical help would be treated this way. Patients should be treated with patience, professionalism, and respect, especially during their first interaction with a medical office. Hanging up on a patient and making them feel mocked or dismissed is unacceptable.

Have only been here twice but both visits were great. Both Dr. K and Ms. Bolson were very…read moreprofessional and explained test results in a way I could understand. Never felt rushed like I have with other doctors. Awesome Officer staff as well. Kudos!

As an RCH employee who works at the hospital I was frustrated and disappointed by the customer…read moreservice I received at the Redlands family clinic. After two visits to the clinic to have a TB test done for the RUSD. I was turned away twice. Hours for TB testing are not clearly posted anywhere in the office or online The second time I was turned away as I was 3 minutes past 11 am and they close TB testing at 11 and requested I come back after 1pm. I expressed that I had been in prior and all paper work had been completed and my baby was in the car with my husband. The office staff could not be bothered. I would have loved to have filled out a satisfaction survey but they were empty.

This place has become the worst health care provider clinic ever. Absolutely ridiculous how they…read moretreat the patients. Apparently they're closed part of the week and have one provider covering Yucaipa and Redlands. It used to be a great lil place and they cared about the patients but no more. Even to get a refill on statins is impossible to get. I had to get a loan from the pharmacist. It's pathetic that we as the patients get treated this way.

I LOVE MY DOCTOR! Dr. Wang takes me seriously and listens attentively and shows genuine concern for…read morehis client. i had a doctor who was so cold and thinks that my health concerns were mostly a product of my imagination so i got rid of him. Dr. Wang makes me feel important and really cares. He refers me to a specialist right away and makes follow up with them as well. My entire family goes to him. His staff are all so nice to and seem to know every patient on a first name basis and never tires of inquiries.

Seriously, the best general physician anyone could ever have, and I know doctors. Dr. Wang has a…read morePh.D. in pharmacology plus he's an internal medicine M.D. Rare - very rare. He is caring, listens, and is fluent in English, Cantonese, and Mandarin. He's conservative with medications (an excellent quality) and, if meds are necessary, he knows how to "finesse" them so they work well for each individual and their different needs/drug reactions and interactions. Anyone would be lucky to have Dr. Wang as their physician. I drive all the way to Redlands from Pasadena just to see this great man.