**Beware if you plan to use Kruger Animal Hospital in Bloomington, IL.** In July 2024, while I was an active client, **a vet tech at this clinic filed a completely false report** to animal control claiming I was neglecting my animals *and* children. For the record, I do **not have any children** in my home, and at the time I had already spent **over $5,000 in emergency care the very same day**, all under the guidance of the attending veterinarian. After a full investigation by local animal control and the state Attorney General's office, I was **completely cleared** of any wrongdoing. Despite this, that vet tech and at least two other staff members -- another technician and a receptionist -- **continued to publicly defame me online**, openly stating they worked for Kruger Animal Hospital. Their posts have caused ongoing emotional and financial harm. I brought all of this directly to the clinic's **HR manager**, but was told there was "nothing they could do," and no meaningful action was taken. As a client who spent **over $90,000 last year** (including significant payments to this very clinic) trying to save my cats from an unknown illness, I found this response deeply disappointing and unprofessional. Under Illinois law, veterinary staff must keep client information confidential unless very specific legal exceptions apply -- none of which were relevant here. Unfortunately, that standard was not upheld in my case. I believe clients have a right to know if staff might misuse private information or make false reports without cause. I sincerely hope Kruger Animal Hospital reviews its policies, takes accountability, and protects future clients from similar treatment by terminating these employees If you choose to bring your animals here, please **be cautious and ask how your confidentiality will be protected.** read more

Just try to book appointment online. Terrible. Even worse then trying to cancel and reschedule appointments. Would change vets, but signed up for the pets wellness thing read more

If I could give zero stars that's what I'd give this place. I took my dog to get checked out bc she had been showing signs of illness that began about three days ago and appeared to be getting worse. I didn't want to risk not taking her to a vet, especially since I saw her vomit saliva that looked to have blood in it. Over the phone I was quoted $150 to $200 as a baseline for the visit which was a steep price but my love for my dog made me okay with the amount. The vet tech was very nice and reassuring that all would be good with my dog. She took her away to the back after I answered a series of questions. It was weird that she took my dog away; every vet I've ever gone to always sees your animal right in front of you in the exam room. After waiting 30 worrisome minutes, the vet comes busting in with the craziest expression, which made me think he found something tragically wrong with my dog. He, Dr. Bleem, went on to say good things like how she is a nice dog, no fever, no abdominal pain, and will be just fine. Then, he slams a piece of paper down on the counter after messing with the computer saying $600 bottom line. My eyes almost fell out of head. He started spewing off a bunch of things my dog "needs" and when I admitted that I didn't have 600 he went and got someone to sign me up with a credit card! I told them I would never be approved, so he came rushing back in with an intensity I've never seen in a human. He said, "It's not about the money, I don't want your dog to die. Who can you call?" He was pressuring me into calling someone to ask them for $600. He made me cry, first by how overwhelming he was making the whole experience, and a second time by making me feel like I don't care enough about my dog or else I would get my hands on the money asap. I was so distraught I had to leave the exam room. In the lobby there was a teenage girl having a meltdown bc they euthanized her pet. The parent apologized for the animal having bitten one of the staff members (poor thing was protecting itself, no apology necessary). I was then worried for my dog who they were still holding hostage. I paid the $60 exam fee (which remember I was told $150-$200 exam fee initially), and I requested my dog be returned to me. I was told it would be a few more minutes that they couldn't bring her out just yet. I panicked telling them I no longer trust them with my pet and I need her back right now. They decided to give her back to me. My dog raced to me and then straight to the door! I took her down the road to Eastland Companion Animal Hospital where she was given an exam right in front of me by a very calm, nice doctor. She was given 3 shots and an oral medication. Total cost: $215.37 She is doing very well. She did not need the catheter, IV fluids, X-Ray, and god only knows what else Dr. Bleem was going to do to her. He tried to convince me that I would not find cheaper care in town and by not acting quickly the cost may increase bc my lack of action would result in my dog needing surgery upwards of $2,000.00! It is interesting how he also told me my dog had no stool in her track (being a bad thing), yet I witnessed the Eastland vet check for stool, and stool was present. Dr. Bleem called me hours later with concern, asking how my dog was doing and if I did take her elsewhere. He seemed genuine, but that's all part of the gimmick. Coming off as a person that cares deeply, in combination with using scare tactics, is how he is getting ppl to agree to outrageous treatment plans. On the call he told me, "We don't own the clinic, we don't control the prices, and the boss wasn't in." So the whole thing was the fault of someone that wasn't even there?! In an attempt to save-face, someone from Kruger may respond to this review. Nothing they say can fix what happened. read more

They can stop LYING, BEING DISRESPECTFUL AND DECEITFUL. Their staff will lie to you because of their beliefs. Do not go to this vet if you need your cat declawed, they will lie to you and tell you that it's ILLEGAL and that they will not do it. That's fine if they don't choose to do this specific procedure, but don't tell me it's ILLEGAL and insult my intelligence. Plenty of other options to choose from don't need liars in my life. How can I trust them in the care of my pet? read more

I had a vet tech who was absolutely not involved with my cats case call in a false complaint to the humane society on me. Not only did this cause emotional damage and irreparable harm to my ability to care for the animals that I was sent home to treat after paying over 5 thousand dollars that day for a VIRUS issue, and then being charged another 5 grand only to have the entire sheriff department and animal control at my house when I got home, but it cost me the lives of my animals that may have potentially been able to be saved, instead I was forced to put those animals in an outdoor tent by dept of AG where they cannot maintain their body temperature properly and have viruses that cause their body to not work properly. I hope she and her office manager are happy for causing me major PTSD on top of the extreme pressure and loss I have already dealt with. I have no issues with Dr. Bleem because he did save some of my cats and worked diligently with 3 universities and several researchers to try to find what is happening, but ultimately the fact that someone completely uninvolved in my case with these cats that are dying due to viruses which cause severe diarrhea, weight loss, anemia, hemorrhaging from the bowel, intestinal sloughing, hypothermia etc can just call a false statement in and attempt to ruin a person's life after they're literally doing everything possible to save their animals is atrocious and grossly negligent. I am petrified to ever go to another clinic let alone send cats in for necropsy to find answers as to why they are passing away. Who knew being a responsible pet parent could land you in such a mess. I'm so upset over all of this. Panleukopenia and FIP are NOT my damn fault and I cannot help it that my poor cats are succumbing to this. If anyone needs to be investigated it's the vaccine company that makes shots that don't work. The office manager was super rude to me when I discussed my concerns. To the point of expressing I was no longer welcome in their clinic if I reported the vet tech... The same office manager that billed me and helped me send my cats off to Purdue and let me leave to treat them from Kruger. I absolutely will not ever want to come back to a clinic who clearly doesn't care about anything other than taking my money and putting my animals at risk. If you think you're living a nightmare you should have thought about that before making mine ten billion times more horrifying. read more

DO NOT USE DR. BLEEM FOR STERILE FERAL - HE WILL JUDGE YOU AND IS PREJUDICE!!! fix our cat. We don't come from a lot of money and have benefitted from the Sterile Feral program greatly. Dr. Gleem was the vet who neutered our cat on March 15th 2023. We drive a Camaro, which wasn't a lot of money, but he was bold to assume that we have a lot of money because of what we drove. When we came to drop off our cat, he mentioned that we shouldn't drive such a nice car compared to everyone else, implying that we don't deserve the benefits like everyone else. Then, after making us be the last people to wait for our cat to be picked up, he made another comment along the lines of "next time, drive a piece of shit car". This made my husband and I feel very unwelcome and that we didn't need to use Sterile Feral, when we most certainly need to. read more

The vet techs and dr. Bleem were so educated and truly cared about my pet. They answered my many questions as a first time dog owner and I feel comfortable and confident in my training and care abilities after going here! read more

My normal veterinary office canceled my dog's surgery last minute and they were able to take care of her due to having an opening. The vet was the best that I have ever met, extremely kind, and took great care of my little babe. He was able to identify allergies for my dog as well, and the medicine has cleared them up rapidly. I do not have enough good things to say about this place, and they have my business for life. THANK YOU FOR ALL YOU DO!!!! read more

Went here for the first time and very clean and they were very good to my dog. He's coming back for a teeth cleaning this month. The doctor was very thorough in reviewing his records too. read more

Boarded my 5 year old longhair cat here for 7 days - they texted me updates, reassured me when I was worried about her and they also offered bathing/grooming options I could schedule on her last day for a pampered cat when I pick her up. And the total cost was WAY more reasonable than most places. read more

I visited with my cat and the vet we saw was Dr. MacAfee. I've gone here multiple times and never had an issue with any of the staff. This time, however, was the first time I saw this vet, as the one I usually see was booked up. She was very condescending towards me and it felt like she instinctively had an attitude with me from the moment she walked into the room. She was good at her job, but her customer service skills need some work. She was unprofessional by cursing some, and didn't treat me well. Maybe she was just having a bad day, but I don't appreciate that reflecting on her work and the way she treats people who trust her with their fur babies' wellness, especially when that was the first time I had ever met with her. Definitely wouldn't recommend her to anyone else, and I won't be booking with her again. read more

We are new to town. We arrived an our golden had an ear infection, we are so glad we found this place! They made time to help us and helped fix the ear infection. What I want to talk about is how they helped us when one of our dogs passed away. They had never seen this dog, as we had just gotten to town. The doctor was so kind and compassionate to us when we called and told him our dog had passed away. The doctor came out to our car and gently carried our little one into the center. He repeatedly asked if we needed any help or to talk to a counselor. After we left he followed up with us to see how we were doing. The level of compassion showed to us was incredibly and he had never met me before. The doctor and his office were angels. They truly comforted us in our time of grief. I am so glad we found this vet. read more

Friendly and courteous staff for the visit today!! Made sure all is explained to me regarding the care of the pets that I have!! Thanks! read more

I was very impressed with the way Dr. Burke and the hospital handled the passing of our cat. In my lifetime, I have had to help many pets cross the "Rainbow Bridge" but I must say, my experience here was by far the best. First of all, the special room is a very nice touch and had a soothing effect on us and our pet. Secondly, the insertion of the catheter ahead of time made the end process less traumatic. Last but not least, Dr. Burke's "bedside" manner was perfect. read more

My family dog was staying with me for a few weeks and he tweaked his back getting up and I was recommended Dr. Bleem by my roommate who worked with him at a local shelter. I was nervous taking him to the vet as it was both of our first times here but the staff and Dr. Bleem immediately eased my worries. Due to new procedures in place because of COVID-19 I couldn't go inside with my dog. Dr. Bleem called me himself after examining my boxer and explained to me what he believed was the issue and his treatment plan. He also called my dad to explain everything to him as well so everyone was in the loop and he answered every question we had. His treatment plan required multiple visits and on the second one my dog jumped out of the car and was happy to go inside where as normally when he realizes he's at the vet he tries to avoid going in. I definitely recommend Dr. Bleem to anyone! read more

Have 3 pets and 1 that died last year so we are at Kruger Animal Hospital (vet) regularly! I have always felt compassion and professionalism from all of the staff! They are also extremely knowledgeable! They truly love their jobs! read more

My one star goes to the ladies at the front desk. The veterinarians themselves should loose their license to practice. My pup had to go in for emergency surgery, (we delt directly with Dr. MacAfee and Dr. Bleem) not only was I told that I should go home and they'd call me before and after surgery and didn't but my poor pup was sent home with absolutely nothing for the pain. When I called the office and asked them to up his dosage they informed me that out of the 3 medications he was given not one of them was for the pain! So not only was I lied to and charged for something that my dog did not receive but their excuse was that the office manager accidentally left with the keys to the cabinet in her pocket but apparently it happens all the time. My poor pup had major abdominal surgery and was left to be in pain. Please for the sake of your fur babies, never go here! read more

Staff is professional and veterinary care is top notch. Nice selection of food and treats for pets of all furs and feathers. Boarding available as well for doggies. read more

Money hungry!!!!!! They charge for everything never call back for a recheck appointment. All they talk about is money. Won't be back

We have been talking our pets to Kruger's for over 20 years. The care and respect from all staff is exactly what I need from my vetranarian. Tech staff and doctors are compassionate and caring. Front staff is friendly and well organized. The facility is clean, modern and well maintained. All things considered Kruger's is everything an animal hospital should be. read more

I'm from out of town and took a friends animal in for a surgical follow-up appointment. The pet was taken from me by a vet tech and supposedly seen by the vet who then flew into my room (with two phone calls waiting for him) and proceeded to contradict himself on basic questions. At my usual vet in my home town, I am in the exam room with my pet and the vet. I ask questions and get thoughtful answers. This vet told me one thing then changed his mind. I'm already researching other vet practices for my friend. read more

This is the second Westie that we have taken to Dr Burk. Our dogs have been well cared for and we wouldn't think of taking our pets to anyone else. Great Dr & great staff. read more

The doctors and staff are great. The personal and compassionate care is unprecedented. Whatever the issue, we feel completely confident that our dog will receive the best care possible, which is very relieving in difficult times. read more

Dr, Bleem examined my dog on Februrary 29, 2016 and stated that the dog had a tumor and needed surgery. He did some lab work, sent me home with some antibiotics and pain meds and said he would "get back with me". He texted me on March 6 and said "her blood work looked exceptionally good". I texted back asking what should we do next?. No answer. I have called his office every business day (Monday through Friday) and texted to no avail. Now he states that he has left messages and we have missed connections. Until today March 14 he has not left any messages. I have sole possession of my phone and it is on 24/7 as I work on call in the medical field. I don't know if he actually believes that he called me or not. My concern is that my dogs tumor may have metastasized while I've been waiting for communication. read more

Dr. Bleem made me feel comfortable and that my dog was in good hands as soon as he spoke to me. He took my dog Chico in without any appointment and even followed up with me via text message to see how my dog's doing. I highly recommend this hospital, especially Dr Bleem read more

The staff and vet are pretentious and rude. I took my kitten in to be spayed. After more time passed than he initially said, he brought out my DEAD KITTEN. I know what happened-he lined up cats like an assembly line and while spaying other cats, my kitten received too much anesthesia and died. Secondly, he should have asked me if I wanted to see my dead kitten, because my answer would have been "no." Then he proceeded to charge me for the anesthesia! I refused and he accepted my refusal. I would encourage people NEVER to go there. read more

We gave Kruger another chance, and recently had to put our pup down for the long sleep. The staff, and Dr Bleem were incredibly supportive. It was a bittersweet time, but I'm glad my opinion of the hospital and my dogs care could come to a gentle close. read more

We were referred to Kruger by a coworker and extremely glad we decided to go there. Dr. Bleem is an outstanding and extremely knowledgeable Veterinarian, as well as the whole staff. They are all happy to be there and truly love their jobs. I have a 1 year old Labrador/Boxer mix and a couple of months ago he got out of the back yard and ran into the street and was hit by a car. It was late on a Sunday night and most places were not open. As I said, we were referred to Dr. Bleem and we decided to call him. It was about 10:00 pm on Sunday night and Dr. Bleem answered his personal cell from an airport in Chicago. He was able to calm us down and from the moment we explained what had happened, he already had formulated a plan. Over the phone he was calm and confident in how the next steps were going to play out. He told us to take our dog to the animal hospital and bring him in immediately Monday Morning. Dr. Bleem opened up Kruger before 6:00 am Monday morning for us to bring in our dog. He had already prepped the staff on the situation and immediately took our dog back. X-rays confirmed our dog had broken his femer. Dr. Bleem performed surgery and we got our dog back the same day. We had weekly visits for Dr. Bleem to check on the status of our dog's leg and clean the wound. After just a short couple of months, Dr. Bleem has our dog back to acting like a puppy with full use of all four legs. It truly was astonishing what Dr. Bleem was able to do. He constantly kept us informed and would text us throughout the day on our dog. He even texted us late at night to check on how our dog was doing or answer our questions. We were lucky to have such an amazing staff take care of our dog and Kruger will be the only place we go! read more