I had three vehicles serviced at the Sheppard location. No issues with two cars. The third…read moreexperienced loss in braking with brakes creaking (even after 40+ km). Obviously the oil was saturating the brakes. Went back to the service centre. The owner accused me that the issues were already existing and that I was imagining the symptoms. Very confrontational for a business that is making a living servicing cars! The sprayed brake cleaners on the brakes. The symptoms went away. So much for my imagination!

The owner was very nice. They will let you know what to expect before and after, like drilling a…read moresmall hole near the door area if it's your first time and no hard braking, drive slow and don't go too many bumps to shake the paint off and you will smell the paint for a while. They advised you to have your rust proofing during spring or summer time at least once a year.(hot weather)

Best car wash I have ever been to. My car was looking worse for wear after a long winter with kids…read morethat like to snack in the car. After KA car care it looks like a brand new car. I have tried many car washes in the city - this is the first one that has not disappointed!

They did a great job cleaning and detailing both interior and exterior of the very dirty car…read more Customer service was good. Overall good value for money.

I don't know why the reviews are so poor... I was hesitant to book because of the low reviews but…read morebeing in the area didn't really have another choice so gave it a go. Their booking procedure is a little wonky but easy enough to figure out as they have plenty of last minute availabilities online. We booked it and went in, they do need to see the car before giving you an exact cost- but it was pretty accurate with the online prices. We got the silver package with add on dog hair removal. My car had SO MUCH dog hair everywhere and just sand from the beach in the mats and cracks. We actually asked them to clean the dog hammock (that goes over the back seat) as well since one you remove the hammock the seats were actually quite clean having hardly been sat on. I didn't know what to expect picking it up, but I have to say I was thoroughly and pleasantly surprised! They did an AWESOME job, they were friendly, quick, and it was how much we were quoted. Would definitely come back- I truly have no clue why the reviews are so bad!!

The team was flexible as I arrived late to my scheduled appointment…read more They did a good job removing the stain in my driver's seat from my defrosted groceries! Great team to work with as they were very thorough! Thanks for the service! Phil

They rustproofing my two crv, initially I leave them trhu their code a nice review. After I went…read more under my car, they missed spraying very important spots, Many years ago my car will drip oil for days after the treatment, this year their didn't cover the whole under car in a full 160 dollars package. I will have to avoid coming in the future, I told them in advance I need a good job. More than 300 dollars to the garbage ... will buy spray at Canadian tire and do what they didn't.

I always go there for more than 10 years for my car. The old employees were very fantasticly…read morefriendly but the employees this time they do not care about the customers & they abuse so many customers badly. Hope the owner get rid of these employees.

Needed a quick detail for a recently purchased used car and Ancil and his team pulled through…read moredespite the short notice! Had a tough tan interior with soiled carpets and worn down leather on a 12 year old car. The team did a deep clean to get as much of the dirt out of the carpet as possible. After the car was done, the cigarette smells were nearly gone and the leather was almost as soft as new. Grease stains, dirt, salt from carpet was almost all taken out (as best as could be i was told). Reasonable pricing, accommodating staff, and neat waiting area.

I recently brought my 2010 Ford Escape to Empire for a detailing job and engine shampoo. While it…read morelooked okay at pickup, a closer inspection at home showed they cut major corners. The Issues: * Missed Areas: The door hinges, rubber chassis-to-door boots, and front under-bumper spoiler were left completely filthy. The two front rims also had dirt left in the crevices. * Overspray: Engine shampoo dressing was left splattered over my wiper arms, lower windshield, grill, and license plate frame. * Poor Service: There was a white stain on my rear seat. The shop insisted it was "permanent paint" and couldn't be removed. I used a cheap over-the-counter upholstery cleaner at home, and it came right off. The Resolution: I sent photo proof to the owner. He initially tried to excuse it but eventually apologized and offered a touch-up. I declined the offer. My gas and time to drive back and forth would not be compensated. I did all the touch-ups myself to get the car looking right. I believe that detailing shops should pay attention to details--that is what it is all about--no matter the age or value of the car. I paid good money for a professional job and got a sloppy one. I will not be returning, nor can I recommend their services.

The worst service of my entire life. My car came out filthy; they just threw water on it and wiped…read moreit with a dirty cloth, and charged me $45. I feel robbed.

I've been going to this place for years, but today was the last time. After reading the other…read morereviews on here, I can't believe this place is still in business. Today, this was my experience: 1. The owner reprimanded me for picking up my car 20 minutes later than what his employee had told me. I have been going here for a long time and it was never an issue before, in fact I've had to wait extra time and that is why I took some time. Also, the owner of the car wash is also the owner of the other business on the premises, which shares the parking lot, so I'm not sure why he was freaking out. Also, I was the only customer at the car wash, so again, not sure why he made such a big stink out of this. 2. When I drove my car, I noticed that it was filthy in between the seats. And the trunk. So, while he had been complaining that I had taken too long to retrieve my vehicle, I had been right to wait. Instead of trying to unload my car quickly, he should have checked that it had been cleaned properly. I went back and told him this and he was argumentative. 3. I began to drive away again only to notice that yet again, the car remained dirty, as if no one had bothered to vacuum it. I mentioned to him again that if he hadn't been in such a hurry, perhaps he could've done a better job--the job I paid him for. The owner was beyond rude. He didn't offer any apology. He was so upset over waiting a few extra minutes, but because of his incompetence, I ended up wasting much more than that. Never again. This place sucks and the owner is rude. The owner will tell you that this is the best place in Toronto, but if you look at the other reviews, you'll see that there are a lot of people who can disprove this statement. You work hard for your money, so don't waste it here. Go somewhere better.

Went there yesterday for a car wash and picked the premium package which runs about $60 including…read moretaxes. There was a pretty big lineup but they were getting though the line pretty fast. It's supposed to include complete cleaning including shampooing the mats. The overall cleaning was good, but they did miss a couple of spots on the mat. On checking, I let them know and they immediately took it out and cleaned it. They also wrapped the wet mats in plastic to put in the trunk and gave us paper mats as well, which was great! I wish the waiting area was a little better because the seats were really dirty and the space smelled really mouldy and dirty. Would come back, but make sure you check everything before you leave and let the cleaners know if something has been missed.

I had a very disappointing experience at In-N-Out Car Wash at 9499 Airport Rd. North in Brampton…read more I paid approximately $64 taxes included for the Works Plus package, which included both exterior and interior cleaning of my truck. After leaving, I stopped at a gas station and inspected the truck more closely. I immediately noticed fresh scratches on the plastic trim at the top of the dashboard above the steering wheel. This is a very tight area to clean, and based on where the scratches are located, it appears something such as a bracelet, metal bangle, or contaminated cleaning cloth may have rubbed against the plastic while the dashboard or windshield area was being wiped. My truck is new, with protective plastic still remaining on some interior panels, and I am extremely meticulous about the condition of my vehicles. I am confident these marks were not there before the cleaning. I returned and spoke with the manager/owner expecting the situation to at least be taken seriously. Instead, he immediately denied that his staff could have caused the damage, argued that the scratches must have already been there, and ultimately walked away without offering any solution or taking responsibility. Mistakes can happen when detailing vehicles. What bothered me most was how the situation was handled afterward. If a customer is bringing forward damage immediately after receiving a service, I would expect the concern to be properly inspected and handled professionally rather than simply dismissed. Based on my experience, I would not trust this location with a high-end or newer vehicle. If damage occurs, my experience suggests you may have a difficult time getting management to acknowledge or address it.

At $200 for a full detailing, I expected a lot and this place delivered. It was the first time I…read morehad my 5-year-old sedan detailed and they did a thorough job removing the salt stains on the carpets and various blemishes on the upholstery. The consoles and exterior were gleaming. My only problem was that I chose to do this in the middle of winter (rookie mistake) so my seats were wet for days. You really need a good amount of sun and warmth to dry the upholstery after a deep shampooing...two things in short supply in February in Toronto. I probably would not spend another $200 anytime soon...it's a lot, and the tip is extra. They have lighter touch, cheaper options that I might eventually try...it depends on how many Coffee Crisp crumbs I sit on over the next 5 years.

cleaning is not good and one old man behavior is so bad and price high services low and long time…read moretake