This place is filthy! The manager clearly does not care nor do most of the employees. There are a few that are decent, but I will avoid shopping here at all costs. My husband and I stopped there to grab a few items on the way from dinner on a Monday evening around 8-8:30. I had to use the restroom and it was filthy - no toilet paper paper, paper towels all over the floor, toilet paper all over the floor - no one had cleaned it for what must've been days. There were ZERO registers open other than the self checkout. The self checkout line was from the front of the store all the way to the very back of the store down the full length of the aisle. Customers were not happy. We saw what looked to be the manager coming down the stairs from his office and clearly he had been taking a nap. Also, the carts were all in the parking lot and only 2 to 3 available inside the store. Unacceptable! I should've recorded the customers speaking in line in frustration. read more

This Kroger sits in the Spivey Junction shopping center on Hudson Bridge in Stockbridge. It is the anchor store of the small plaza and additionally features a Kroger Fuel spot as well. This Kroger has been here for a while, however has been renovated and refreshed throughout the years. Currently the store is in decent shape, with minor wear and tear throughout, but for the most part is well kept and maintained. Cleanliness for the store was similar, however the restroom needed some attention and the parking lot had a bit of debris in the aisles. I was impressed with the size, layout and stock of this Kroger. I was only after a few items, but wandered around the store and found that there were not a lot of empty spots on the shelves. If you can overlook the carts of boxes and the staff actively stocking, then you are set for a good shopping trip! But without those boxes and those folks, those shelves wouldn't be as stocked and that cart wouldn't be as full! Service was good. I asked an Associate on the floor if they had an item in the back and they checked all the carts they had to stock in that area. Turns out they didn't have, but it was nice of them to check. On the flip side, when I was checking out the Associate assigned to self-check was less than helpful. I had a blinking light due to wine purchase and she did not see as she was on her phone standing in the corner. I went to get her and during she seemed bothered that I needed her help. Stark difference from the floor team and the register team. Overall, I am not in this area much, but if I find myself here and the need arises, this Kroger is a solid spot for me to swing by! read more

This location is better than most. It is always a hit or miss with availabilities of what I'm shopping for. The store is clean and the associates are friendly. read more

The majority of the time this is a good store. Everything is easy to find, the store is clean and the employees are friendly. We've used the Click Pick a few times and had pretty good success with it. That is until this last time. We ordered out groceries (it wasn't a lot of groceries) with a pick up window from 6-7 the next evening. We got there at 6:45 and called. A man told us he would be right out. He came out and put groceries in another car that was there before us. He confirm our name and went back inside. He came out with groceries for a car that pulled up after us. After about 30 minutes we called and he stated there was an issue with our order and he was correcting it and would be out. After an hour passed I went inside to speak to the manager. While this is going on the employee made another run outside where he loaded groceries into another car which got there well after us. He then told the manager one of the totes with our stuff went missing. We only had about 5 bags of groceries so if they lost a tote then they lost our whole order or it never was picked. The manager explained that he would be out in 15 minutes and gave me a $20 gift card. About 30 minutes later the employee came out and gave us a $30 gift card explaining that he had to bring out the groceries for the other cars before he could work on getting our stuff together and that he would be right out with ours. Thirty minutes later, (we're now at 2 hours) we go back inside and ask for the manager. She walks back to get the employee and he comes out with our stuff. We walk to the car and he puts our bags in the back, apologizes and goes inside. We check our order against our receipt. Five or six items were still missing. We went back inside, now fuming and hungry. He leaves and comes back with our missing items. We waited a total of 2 hours and 15 minutes to get our groceries. Had we not paid, we would have gone inside and gotten our stuff in a fraction of that time. There is no excuse for that. read more

Kroeger on Hudson Bridge Road is the worst. They must be paying someone to put in reviews stating their great. Customer service is awful. No one in store knows where anything is. Generally staff tell you the wrong isle or they dont know. Always congested and messy shelfs and isles always blocked with staff shelving making it dangerous for customers. Never any cash registers open. Self check out isn't easier. It's worse with the computers always having a problem and having to wait to get help. Never any parking outside especially since putting in the electric car gas pump. Especially inconvenient for the disabled. The concern for them and veterans should be priority over gas pumps and all the spots for grocery pick ups that aren't being used!!! No this isn't somewhere you want to shop. Try Ingles they are very polite helpful shelfs better organized and always have open check outs. read more

I try to do my grocery shopping first thing in the morning before they get busy. Down side the isles are always filled with workers filling shelves BUT that's the upside too. They are always nice, helpful, and always shift their carts for traffic. I passed by both managers and they greeted me, which is always nice. Not sure why the stars are so low but I come here often and am never disappointed. read more

This place is turning me against Kroger for one simple reason. GREED. They now charge $0.50 for cash back of any amount. Shame on you Kroger for this policy. read more

Do not shop at this store. Don't waste your money! My daughter who doesn't drive bought some pasta from this store. When she realized the pasta was expired, she called the store & was told she could return it for another pasta item of equal value. However, when I drove her there, the first woman she talked to in Customer service told apologized & said she could get another one. Then Ms Shelaine, an obvious Karen told her she couldn't return the expired pasta without a receipt. She was told on the phone she didn't need a receipt. This lady stepped in to override the woman in Customer service. Why? It appears to be race related. We are African American and Ms. Shelaine was Caucasian. We've shopped at this store too much over the years to be treated like this over a $7.00 bag of pasta. I recently retired from the federal government and I don't have time for this kind of nonsense. This would've never happened at Publix. This Kroger is selling expired food & then won't refund your money or replace the item. read more

Came in for my sons birthday to get several balloons blown up I came in with the balloons in my hand, went over to a register they told me to go to florist desk. I go over there a big YALL guy comes . You want these balloons blown up? Me:yes..they will be 3.99 he starts blowing them up 2 seconds later his phone rings on the counter. He answers but it goes dead. Then a lady walks by tell your customer that will be 3.99 per ballon mind you I never asked, but I'm like okay cool. So I'm done with the balloons head over to register to check a young lady looks at me her phone rings while I'm standing in line she answers looks at me again and hangs the phone up. I knew that had to be another person telling her to charge me 3.99 well atleast that's what I assumed but why??? I never asked not one person that...I tell her hey she said these are 3.99 she says no they called and told me to charge you 6.99 I said "no"and why is someone watching me singling me out she said I don't have time for this turned her light off and went to lunch.Next a lady walks up of the same race as me (Black) and ask if she can help me I told her what was going on she called a manager,I explain the story to the manager as to how I felt as if I was being profiled because I was I never asked for a discount, never asked how much or anything and I have ppl calling because there watching me in the store I don't know if it was a eye in the sky or what but it felt very weird and embarrassing that I had to go through all this. Racism has to stop. What I do know if they wouldn't have done this to a Caucasian women unless she was stealing. Now let me say this a manager came out and decided to give me a discount and offer her apologies But I don't go to this Kroger anymore I go to the one on 138 read more

This place is always out of something for no reason. The management is terrible. Shelves are often bare. Randomly chips will be gone. Bread as well. Not like during a pandemic or hurricane just a random week without bread or milk because they didn't calculate their stock correctly. Ridiculous! Hopefully when they build the new store they will bring new management too. When does Publix open?!? read more

The Kroger stores of Henry county that I regularly visit to mostly purchase gift cards but not grocery shop, are the Ellenwood, Hudson Bridge, Jonesboro Rd and the East lake/Price quarters location.  Outside of the Price Quart location.  You have the nastiest "B"ucking bathrooms I've ever seen attached to a place that sells pig guts, gas and cigarettes.  You all should be ashamed of the condition and odors that float out of those latrines.  Let me know leave out the popular location on Hwy 138 in Stockbridge, but it may be in Clayton County.  That entire plaza has horrible plumbing but only your store has the odors to match.  There are truck stops and gas stations with much more pleasant appeal, aroma, cleanliness and PRIDE.  I'm sick of it and I will be placing this in to Google Reviews and Yelp.  Your employees and customers deserve a hell of lot better than that. Repair all Clayton and Henry county bathrooms, please reference a Publix grocery store in the worse part of town you can for reference on how customers should be provided facilities.  Health Inspectors must have iron clad constitutions. read more

Have a funeral and was told I can get 100 pieces of chicken. Got the name of the person to ask for. I get there and they tell me I can choose from the rotisserie chickens that are in the display because they are out of chicken. They even were laughing in the back like it was funny. Horrible customer service! read more

I don't shop Kroger much. Today, I decided to since I wanted a different shopping experience with more options. From the time I walked into the store, I received nothing but warm greetings and help from the employees. This was a very welcome change from the last store I shopped. The selections were plentiful and easy to find. I needed additional assistance in the meat department and didn't have to search high and low for it. When it was time for me to checkout, there was only one regular line open. Everything else was express and self checkout. The cashier quickly hopped on the speaker and politely asked for assistance. Shortly after, more lines opened. The cashier was very professional and polite. I believe her name was Chanadria. She asked how I was doing and was engaging. My experience today was very positive. I will be making this my new grocery store of choice. read more

We use Kroger for the fuel points and tend to only buy gift cards these days. I use my CC and get the miles, and then get double points for fuel, and get so happy when it is quadruple the points!! We will go in there before we go shopping. Either way the money comes out, so now we get rewarded for it. read more

Kroger is adding 6 click spots in front of store. taking away handicap parking spots and not adding handicapped spots back..As a senior citizen they didn't have enough handicap spots in the first place. Publics more spots and much more friendly read more

I finally tried the home delivery service on the Kroger App I was left disappointed and with missing items. While the delivery service is fulfilled through instacart there is no where to handle any of the missing items through the Kroger App. I called the store and a manager put me on hold for over 5 minutes and out of frustration I hung up and contacted customer service through email. To go through Instacart it's asking me to login into my account - well I don't have an Instacart account everything was done through my Kroger account.Bottom line not work $9.95 for the service read more

I don't know what happened tonight while picking up my wife's grocery order. I pulled into a fairly empty parking lot and called the phone # on the sign beside me. There was a parked car on my right with no one in it and a car parked on my left with no one in it. I was in the grocery pickup aisle and the woman on the phone asked me what lane I was in. I said I think I'm in lane 2. She said "you can't be in lane 2". I said ok....well the sign in front of me says lane #2. She ask what color car am I in and I told her. She said for me to open up my trunk or back seat and that she will be right out. A few minutes later she showed up with the 38 items my wife ordered AND HAD THEM IN 38 DIFFERENT PLASTIC BAGS. I'm sorry but each can of soup that we ordered doesn't need to be in its own bag. I just felt like this person didn't know what she was doing. read more

The employees have always been so friendly and helpful to me. I am including the stockers as quite often they are still there when I go shopping as I shop very early in the mornings. Everyone always answers my questions with a smile.I see these employees at least every other day as I shop there quite frequently and am very appreciative of how well I am treated. Some employees even remember what I like and will let me know if there is a sale on the item. I can't say enough about the employees here - they are top notch and should be appreciated for all the hard work they do. read more

Unfriendly staff, prices are frequently inflated when checking out from the price on the shelf. I discontinued going to this Kroger months ago. My wife went there this week. When she got home she compared the ticket to the sale price on a pie she purchased. They charged her $2.00 more than the listed sale price. Goto Public's or Ingles if you are in this area. Save yourself the frustration that you will experience at this store. If I could give this store negative stars I would. read more

Good grocery store, helpful deli, and clean store. It's my personal opinion since I actually ate here.

I just had the best shopping experience at Kroger. To begin, I needed a floral arrangement for a funeral. I called another store and they couldn't help me at such short notice but Gloria in the floral department quickly put something beautiful together for me. Then, I left my cash back in the self checkout dispenser. The kind lady (not sure if her name) ran after me and brought it to me. There are still good people in the world and two of them work there. Thank you ladies and thank you Kroger. read more

Sorry I didn't know I couldn't exchange unsweetened almond milk for sweetened milk. I waited in customer svc line 1st. for about 20 minutes. I only bought the milk a few hours before and live close by..so the milk was always cold. She slapped a sticker on it and gave my money back. I said "oh you can't put it back on the shelf?" And she said "nope" If she had been trained correctly she could have told me that and I would have taken it back home and forgot the 3.29. I was going to purchase correct one anyways...it was my mistake. No Merry Christmas or ANY comment after the resounding NOPE. ...oh well...East Lake are always more friendly! read more

I came in last week buying grocery's and I always stop here before I go home, shopping experience was okay but who doesn't buy milk and juice? I went over to grab my normal gallons of milk, and there was nothing there! I had to go out of my way all the way inside Wal-Mart to get milk and juice for my little babies.. im sick of coming in here seeing the problem and it's never fixed.. who is in control of this and why has this not been fixed?? I am tired of it!!! I will be calling the corporate office and making a complaint till whoever is doing this either gets FIRED OR BETTER EDUCATED ON HOW TO PICK UP GALLONS OF MILK AND REPLACE THEM!!!! When I go to SHOP I except to find the BASICS of what I NEED!! read more

I have never had a serious problem before in any other Kroger, and usually is fine when I do quick errands in this Kroger on my way home but yesterday at the self check out registers at 5:15 pm(May 19, 2019), the machine said check cart, 21 items. The employee was helping another African-american lady behind us. She also had the same error of 21 items check cart. But she just swiped her ID and let it go quick. For us she started counting the items in our bag. And since she counted incorrectly, she kept insisting that we didn't scan item. My husband was not happy as he has sen how she reacted for this other lady customer behind us. The employee insisted she was doing her job and even said that he was been rude. WELL, SHE WAS DOING HER JOB ONLY IF SHE HAD TREATED THE OTHER CUSTOMERS THE SAME WAY AS US, but I guess the difference is that the other customer was also a 'sista'. Racism goes both ways in the South. I had to show her where in the receipt on the screen was registered the bacon, the hot dogs, the turkey ham, etc!!!!! that we had scanned correctly and she was unable to find something that we could have stolen. We even suggested to cancel all items and we would start all over but she said she didn't want to(of course, because she wanted to find we were trying to take something without scanning!). Then she rudely had to swipe her card and left. Way to go, Kroger!!! Train your employees better. read more

The 2 stars outweigh the 0 that i would have given had it not been for the cashier and the meat guy who redeemed this store during my experience yesterday. Too bad the deli ladies ruined it for the other 3 stars. After just having left the hospital for 3 days, i was desperate to pick up a few deli items for my home. Being 3rd in line, although exhausted, i was prepared to wait. I wasn't prepared to wait for 15 minutes while 2 employees lumbered around, going as slow as they possibly could (clearly it took effort to be this lazy) with no acknowledgement of my presence. No, "I'll be right with you", nothing. I can overlook a lot. Trust me when i say i have a TON of patience- but not yesterday. You would not have known by looking at me that i had been in the hospital, very sick. This should not have made a difference. All customers should be treated with a sense of urgency as you never know what someone may be going through. It's common courtesy and clearly, Kroger has not put an emphasis on this important detail during employee training. I shop Publix and Kroger almost equally. Kroger could really benefit by falling in line with Publix' service practices and employee training efforts. read more

i love kroger, everyone there is so nice to me and i am grateful. this is ange addy. thank-you to everyone who works there

Today was my first visit as I've recently moved to the Eagles Landing exit. The store was very nice and clean so I thought it was going to be a nice shopping trip. I left shaking and upset after speaking with a very rude baker named Doneka. I asked if the particular load of bread of picked out was the freshest or if they had happened to have some fresher behind the counter. She said "we bake our bread every morning" and I looked down at the bread and it had a different date on it. Confused, I asked "so .. no?" And she looked at me like I was dumb and said "what do you want bread fresher than what was baked this morning ?" And cocked her eyebrows at me and rolled her eyes then turned to walk away from me. Seriously how hard is it to say "no ma'am our freshest bread is on the shelf". I won't be back. The manager seemed amused by my bad experience. Oh well. I don't know why o expected to be talked to like a person. It's not like I was rude or turning my nose up at the bread. I just asked a simple question. read more

Every one us very friendly and I want to say thank you for Lyn who was a sweet heart to me

They need to do better with their chicken "to go" orders. I called in chicken to go to pick up at a certain time. After I do my shopping throughout the store, I arrive at the deli counter a couple of minutes early and they tell me the chicken is not ready. They told me it would not be ready for another 15 minutes (it appears they had not even dropped the chicken in the fryer. They offered the chicken that is in the bin but I wanted my chicken fresh which is the point of ordering it. In the meantime, my frozen products are slowly melting away because I have to wait for the chicken that should have been ready. They did discount the chicken which is why it is 2 stars and not one star. I have had better fried chicken at the McDonough location. The chicken at this location had pieces of chicken stuck together, meaning they did not bother to drop the chicken pieces individually. I will not order anymore chicken from this location. read more

I want to say thank you to lyn she was amazing and funny. Every one is sweet and Kind there. I want to say every one this is amazing Kroger an it's very clean read more