Once upon a time I was in Rite Aid bored and bought The Jacksons "Destiny" cd. It was 2007 and I…read morewanted to shake my body down to the ground. I got in the car went to rip the plastic off the jewel case and noticed there was none nor was there a cd. When I tried to get a refund I got accused of stealing turned mine eyes towards CVS. Since then I've been to more Duane Reade's than Rite Aids. Until on "Saturday night" I really wanted dental floss.* Here I was in Rite Aid, floss in hand behind two people going through it. When they got to the register to buy tobacco, the cashier asked for both if their id's and I'd never seen that. They didn't have an id between them so they stormed out in a huff. No straw purchases here. It was then my turn. I found the cashier to very pleasant, considering what must have been a stressful day. I bade her goodnight and thought that the minimum wage for Virginia should be raised and they we can truly dance and shout. *Little Red Corvette

This is directed towards the pharmacy department not only are they rude, but they also will never…read moreanswer the phone for you and whatever you do make sure you put your prescription in a couple days in advance because they take their sweet time getting your stuff to you and you can never get them on the phone! I transferred pharmacies ASAP

This branch is a specialty pharmacy. It's a small drop off/pick up location and not a full store…read morewhere other products like toiletries, snacks, candies, and the like are available. The pharmacist and other staff were nice. It was not busy when I went. Service was not the quickest considering I was the only one there at that time; I still got my vaccine after a reasonable wait time.

Very kind staff at this location. They went out of their way to find a discount coupon for my…read moremedication since I was paying out of pocket. They truly brightened my day. Thank you!

yall have got to fix your shit with the stupid robot. no way to speak to pharmacist, and if you…read morecall and ask for the front store, regardless of what time it is, it always says the store is closed!!! there's no way to get ahold of these idiots. in addition to that, i keep having problems filling my script even though it's been 30 days to the day it was filled!!! its been months of this bullshit and im about ready to pull all the hair out of my head because i cant get ahold of anyone to help me!!!!!!!!!!!!!! avoid this cvs at all costs, theres beggars outside that try to get money from you as well!!!! fix the god dang robot and make it so we can reach this stupid store and speak to someone anyone!!!!!!!!!!! it's been almost 6 months this anger has been building up cuz i keep having issues and cant speak to anyone!!!!!!!!! fuxkin fix your shít

Associate was extremely passive aggressive and accused me of theft. Associate questioned me…read moremultiple times at self-checkout in a nasty tone asking if I scanned all of the items that I needed.

My review is solely on the pharmacy, not the store as a whole itself…read more I came to pick up medication with my grandmother (80) and chose this location because it was close to VCU after her appointment. Thank God I did go with her because if I hadn't I'm sure we would've had a bigger problem. I put the three medication in two days prior to trying to pick it up. I was astonished that it still wasn't ready. When I asked why it wasn't ready the pharmacist laughed and said it was normal for this location. She also stated that they're always at least four days behind. I'm used to CVS calling me if they don't have my medication at a location or if they're backed up. They ask if I'm willing to drive to a different location ( which I am ) Well all that aside now that we were in store they were willing to move her medication up in line and told me it would be a 30 minute wait. I decided to take her home to rest durning this time. Prior to leaving we asked how much it would be and she stated / showed us that it would be $38.00 My grandmother being old fashion gave me two 20s and I dropped her off at home. Fast forward to returning 30 minutes later and somehow the medication has jumped up to over $60.00. She stated that she should not have guessed how much the medication was going to cost. My confusion was (and still is) that she showed it to us in the system and it said $38.00. What made the price almost double? When I asked she just looked at me like a deer in headlights. At this point I didn't feel like getting into it. It's my grandma I'm going to pay whatever I need to pay , and I needed ti get back to her. I didn't necessarily need directions as the doctor had taken the time ti explain what we would be getting. I just needed to know which medication was which. Her reply was "ummmm I'm not sure" and then she proceeded to make an "educational guess". This sent a chill up and down my spine, because my grandmother being the sweet old lady that she is, would've listen to this woman. The PHARMACIST who is guessing!! My grandmother would've taken her medication wrong! Hearing the uncertainty in her voice and blatantly realizing that she was guessing I asked to speak to someone else. She could however could not seem to understand why I wanted to speak to someone else. We just stood there looking at one another for a moment until we were interrupted by another pharmacist. Thankful who knew what she was doing. She took the time to show me which medication was what. Explained to me how it worked and just put me at ease. All in all though I will never trust this pharmacy again. Which really sucks since it's so close.

Never answers the phone. Horrible customer relations. I hope you dont have an urgent matter.read more

This pharmacy is difficult to fill a prescription at. They never fill my prescription without me…read morephysically showing up in the store first. Then I have to wait for it. Also, there are bums in the parking lot that hassle me for money, long lines at checkout, and the store has inconsistent and unpredictable hours. This pharmacy is close to my house, but I am likely to go elsewhere in the future.

Wow I can't even begin to day how bad this pharmacy is. My doctor called in a specific brand of…read morepill and 4 months worth of it. I came to pick it up and it was a different type and 1 month's worth. What the hell. I initially thought my doctor had called in the wrong thing so I called them to get clarification and was concerned when they found out the pharmacy didn't do as they called in. They said they called in the right prescription. I confronted the pharmacy and they pulled up my prescription and the look of realization dawned on them. They asked me to wait for 5 minutes and they would get the correct one for me. They ended up giving me 3 months worth of THE SAME INCORRECT BRAND. They assumed this one was okay and asked if I wanted that specific brand. I said yes and the doctor specified this brand only and no other brand. She then tried to make an excuse that there was a "manufacturer's error" for that brand so they didn't have it but they can order it now. What?? All in all, stay away from this pharmacy. I wouldnt be surprised if they disregarded a doctor's prescription for someone else and it ended up being detrimental to them. I will report them so they won't be able to potentially hurt someone else by disregarding the doctor's specific instructions. They have lost my business for good!

Poor customer service. They're always out of medicines. They never communicate when an rx is in…read moreprocess, or ready to be picked up. I've tried so many times to change my address and phone number with them, still they always get it wrong. They make you wait to pick up an rx only to tell you that it's out of stock. Really crazy.

Had the best vaccine experience ever! The vaccine lady was ready for me and two injections, didn't…read morefeel a thing. Not a poke, not the serum going in, nothing. At every other CVS I've had to wait fifteen minutes for vaccines, even with an appointment. This is the place to go!

BE AWARE unless you want to die. Ernest Dixon, the pharmacist at Buford Rd. Pharmacy is rude,…read moredisrespectful, abusive & unprofessional. He acts like he controls your life & you are going to do what he says & that is it. Who would want to change their prescriptions over to someone that is giving out pet medication to a minor child? I would own them if that was my child. He talks to people like a dog, screams, yells & threatens them. He refuses to fill controlled substances that you can't get anywhere else because he can. This could cause a person to die because you can't just stop those. They have to be lowered. I wish I had the space to write all he pulled on my family. DON'T GO TO THEM & PLEASE LET EVERYONE ELSE YOU KNOW NOT TO GO THERE TO THAT PHARMACY. They LIE, make excuses, turn everything around on you, because he does nothing wrong & I refuse to allow him to get by with this. That mother where he had given her a pet med for her child did it for me. It makes me sick because I have been going there since they opened in 1953. I didn't know it was sold about a year ago. Thank you and PLEASE look out for yourselves as most older people go here & for others so they will have the needed information. Thank you so much.

This use to be a great local pharmacy. About a year ago they changed owners and it has been going…read moredownhill since. After reading other reviews I won't be surprised if they go out of business. What a shame.

Today is the 2nd time I have tried to return something to Westbury!! And for the 2nd time I was…read morerefused a refund!! I was well within the 15 day return window with my receipt, but the sales lady said I didn't need the box and insisted on throwing it away! BECAUSE I didn't have the box and it was from the medical side over where they sell medical things, it was non-refundable! In fact, NOTHING in the medical part is returnable nor refundable!!! WRONG ANSWER!!!! I will not be shopping there again!!!

Cute store. One of the pharmacists is very rude and does not do her job. I asked if my prescription…read morecame in a chewable or crushable form. She rolled her eyes & acted like I was a huge bother to her. When I got home & read the insert, it comes in a granule format. It is her job to give me that information when I ask. I made a complaint to the general manager, Dave Cousins. He was not helpful at all. Of course he kind of apologized but it seems there is no repercussions for not doing your job or for being rude to customers. I guess Westbury did not learn from past mistakes. I will not be back anytime soon. I've changed pharmacies & am Very happy with their excellent customer service.

I transferred my prescription away from this pharmacy because the pharmacist was unnecessarily…read morerude. And I will not be back. After being told to call at a specific timeframe for my prescription, calling as directed, and being told that the prescription would be there that day, I went in to pick it up two days later. Although I received no communication of any problems, there was no record of the prescription and the item had since gone on backorder. I won't belabor this review with all of the ins-and-outs of the experience but suffice it to say that I will not be using this pharmacy ever again due to the way a man behind the counter jumped in to talk down to me. I would have provided 1 star (vs 2) if it hadn't been for the look of compassion on a few other staff members' faces when I noted that I had not done anything that warranted him speaking to me that way. It was not the first time he has taken that kind of attitude. And some of my friends have had similar experiences. I strongly suggest you go elsewhere.

SO busy. Feels very much like a deli, especially at lunch. A great place ans classics RVA dig…read more They have diner options-- not super vegetarian friendly, but the folks are! We mostly opt for take out, but the space is a cute experience to dine in. Reasonable prices overall.

The customer service at this CVS can definitely use some improvement. This is not one person this…read moreis everyone I encountered during this visit. The first person that asked the question I don't think it was her answer, but her response and her attitude probably made me a little irritated. The next customer service as a person I spoke to in the drive-through I couldn't even finish a sentence without cutting me off. If this was the only CVS I had in the area I definitely would change up to another pharmacy.

The staff is amazing but the CVS business model does not fit the store. The amount of traffic that…read moregoes through the store is insane and the pharmacist and workers can only do but so much! They need more help. I called the 800 CVS customer support and I talked to some lady that sounded dead on the inside! CVS does not care lol! I'm transferring all of my prescriptions to a New Pharmacy! Problem solved!