We were waiting for our meds at the highland heights location and the older lady at the window at…read morefirst said we could wait for them to get ready. The lady then came back and very rudely said we couldn't wait here and we need to move so we drove around. Then when I got the message that my meds are done we driver back through and when getting my meds they once again came back and rudely said is that all. I get it's busy but all the staff was very rude when I was trying to get my meds. I don't understand why they had to be so rude while doing their jobs.

This particular Walgreens has gotten worse on its customer service to the point where they…read moredeliberately refuse to run a person's prescriptions through the person's insurance and they are nasty about it, when they are asked about it. On top of the unprofessionalism of the pharmacy, they take excessively long to fill prescriptions, when it should take them about 30 minutes to fill a script up. I have also noticed that the staff is standing around in the pharmacy, when they have 3-6 customers either at the drive thru window or inside to be waited on by the staff. Both my husband and I have decided to take our prescriptions elsewhere, because of the constant, unnecessary delays and the unprofessionalism of the staff here. Be aware of the lack of wanting to actually do their jobs at this pharmacy and stay away from them here, if you can and go to a different pharmacy in the area!!

Slowest pharmacy in the tri-state I used to work at a pharmacy back in the day and I can tell you…read morethat we never tell customers if they call in and say hey do you have this prescription? Tell them that it's gonna be 45 minutes it literally takes one to two minutes to get something through and if you call and need something, we're gonna go ahead and push it through. This place is a joke.

This is probably the best pharmacy in the area. Staff is very friendly and helpful. Jason and Katie…read moreare awesome. The pharmacist are very knowledgeable. These folks also help with the cost by suggesting coupons. I love this place.

The pros: This is a local compounding pharmacy that is reasonably priced people - The mobile vet…read morein KY was about to order to an out of town compounding pharmacy that my cat's meds would have cost more, and had to get them mailed here on top of it, when I told them about Kunkels. The male pharmacist was very friendly and accommodating when there was an air pocket in the syringe of the ointment we got our cat. (Ointment rubbed on ears - so air pocket did not affect in any way other than missing some medication paid for). Compounding pharmacies are few and far between so I feel grateful that we have one here in our area! They are always friendly and you can tell try to work hard on the "customer service" experience and show you other items they have in stock that you might want/need to buy in future for reference. On top of it, they take "Fund Money" from the Buy it in Anderson Coupon Book for Pets meds (not people meds). I find it really endearing that they put the prescription under your pet's name in their system, just like vets do at their office. A few years back, I even explored getting a compounded med for my illness there, but I would have had to pay out of pocket as it was not covered by insurance. The cons: I realize they are a small "local" pharmacy that is not a huge franchise chain like Walgreens or CVS. That being said, the incessant phone calls are a little overkill. I have an illness that produces extreme fatigue, and they always seem to call when I am sleeping. I'm sure if I requested them to please not call me, they would do so. (But it would probably take several times of reminding them to please stop because their communication seems to be somewhat lacking). They call to let you know they received an updated script, they call to let you know that it is ready for fill, they call to let you know it is ready for pickup, even though I told them I'd be in to pick it up within a certain time frame of days, again, 2 more phone calls. I went to pick up a different script, instead of being streamlined and asking if I planned on filling the med they had the other script for - they called me 2 days later saying it was getting close to filling that script which I had to explain again that my animal was getting a procedure done where the script was no longer necessary. (Which upon a previous phone call I had to make sure I told the gentleman not to fill it because I more than likely would be doing this procedure). I don't mean to sound ungrateful, because my illness makes my memory very poor too, but there would never be a way I would ever forget my pets meds. Please, maybe the phone call a day or two after forgetting to pick up, or forgetting to order a refill, no need for multiple calls in advance with the assumption that most people aren't going to remember. Kind of makes one sense a desperation to fill meds, and that they are just barely keeping their head afloat to stay open. I just think/hope they update their method of prescription filling, and communication in system and among the employees. Or please take notes, or update the technology of your pharmacy. I'd hate to see this pharmacy go, because it has been such a long time staple of Anderson (regular pharmacy - different location years ago). Last time i dealt on the phone with a pharmacist there, it was a woman, that left a little wanting in the "friendly" area, as opposed to the male pharmacist I had dealt with previously a few weeks prior. Didn't seem to quite fit in as well with the whole "customer service" philosophy of the other employees there when I made a request. It seemed like she thought i was trying to be difficult, then I had to explain why I made that request, and I didn't think I was being unreasonable at all. I don't know if she was a new employee, or it just so happened I had to deal with her on the male pharmacist day off. If I could give 3.5 stars I would, based upon my most recent experience. When I first started there 8 weeks ago, I would have given 4.5 - 5 stars. As you can tell, kind of mixed feelings and experiences. Bottom line though, again, very thankful option for meds for a cat that you don't want to pill (or can't/won't), and can do a liquid form in a syringe (for oral) or for ointment form.

I was looking for a Rollator to purchase, the sales lady asked if I knew anything about that type…read moreof walker, I replied yes, I've looked at them on the internet, she then said in a rude tone.. Oh ours are more expensive than those on the internet!!! then she began to show me the cheapest and smallest one they had, I am 5"7 and over 200lbs!!! Why did she replied like that!? Was it because I was an African American, did I look poor! It made me wonder! Well they lost a customer!!!!

While visiting the store, I interacted with a staff member who was wearing glasses short and had…read moreblack hair working in pharmaceutical she has been rude on multiple occasions. Unfortunately, this employee was noticeably rude and dismissive during our all interaction. Her tone and manner were unprofessional and made my shopping experience unpleasant. As a loyal Walgreens customer, I expect courteous and respectful service, and this behavior fell far below that standard. I hope management will address this matter promptly to ensure that other customers do not have a similar negative experience. Thank you for your time and attention to this matter.

This store is busy but clean and stocked well. The employees are very helpful. Parking space is…read moreample and the pharmacy has improved over the past year.

I'm going to sound like a Karen here. I don't really care... I am seriously at my limit with their…read morecustomer care at this pharmacy. they're so dang rude, for no reason. I always treat everyone with respect and kindness, and they all are so rude to me. They're the dumbest pharmacy I've ever been to, and I used to go to Walgreens. They weren't half as bad as this place. I definitely do not recommend this place if you have crappy insurance and are in constant pain. I've got a small tumor on the side of my brain, and need auto-injections every 28 days. And it's always something with this place. They do not give a fuck about their customers pain. I'm having really bad side effects of not having taking it in almost 56 days.

We have been using Alexandria Drugs for years. The employees are fantastic. They really work with…read moreus about all the medications that we need. If I ever have a question about the medication, how to take it, whatever else I need to know, they are there with the answers. If you need a very personable pharmacy, this is the one for you. You are not just someone coming to pick up your prescription, you are a very important person to them.

Have been using this store since we were married in 1974. Always very willing to help you with…read moreyour prescriptions and any other needs you may have. Thank You for being family oriented and staying as a friendly neighborhood pharmacy!!

I've been going to Save Discount Drugs for more than 25 years. Great service, faster than any…read morecompetitor in Northern KY. Very friendly staff, SECOND TO NONE! BRAVO! ... JAMES B.

I always want to give my money to local,, small owned businesses. However, make sure YOU ask them…read moreif they take your insurance. The Pharmacist will not ask you and then once you've transferred your prescription they will want you to pay out of pocket. To make it extra helpful they then act unprofessionally when you comment that this should be a part of the dialog BEFORE transfer of prescriptions AND hang up on you. Almost my first, definitely my last time at this business.

BEST PHARMACY AROUND! Awesome attitude from Doug at the front checkout counter. He's always a great…read morepersonality to run into during the day! No matter the weather, you can always count on him to make you smile with a joke or just his warm demeanor which is so important when dealing with people when they're sick & not feeling well. Kim is an excellent pharmacist, always willing to answer any questions and help you get what you need from your DR in the case that forget to "check all the boxes." She even remembers to order my husband's one medication that has to be special ordered a week prior to pick up. These employees give a personalized experience. Along with personality and professionalism!

Best of the best. Left several pharmacies, including krogers, Blanks will always have my…read morebusiness. Caring, knowledgeable staff, no hassles. Great service. They always have a dog treat for our service dog. A huge thumbs up!