It would be great if you could call the pharmacy and reach a pharmacist or at the very least…read moresomeone working at the pharmacy but what you get is a call center that can't help with anything. If they have any issues with your prescription they just cancel it instead of calling to let you know. They also ship "maintenance meds" from a central warehouse which takes 4 business days which means if you don't call in your medications a week early it will likely be late. Most insurance companies won't even allow you to refill a 30 day medication a week early. Pretty much everything about the way this company does business is downright awful. Find any other pharmacy or use Walgreens in an absolute emergency if you must.

Professionalism and courtesy. I talked to a pharmacist today…read morewho had me so upset that, when I got off the phone, my hands were shaking, and my husband, who heard most of the conversation, tried to comfort me. I simply called this afternoon at 5:00 to ask if they could get my medication, which was due to be refilled tomorrow, prepared so that I could pick it up going through the drive-thru tomorrow morning because my husband and I have several appointments tomorrow, and I'd like to pick it up on the way out of town. The pharmacist was incredibly rude to me and just kept saying, "I won't do that!" and "If I do it for one, I'd have to do it for everyone!" and "There's just not time!" I couldn't imagine what the big deal was--to refill one prescription before the next day when they had 4 hours before closing time! He just kept yelling at me, and truly, I thought I was talking to an inexperienced high school kid. I finally asked, "Is this the pharmacist"' and he replied, "Yes," to my shock. I just tried to explain that I wanted to pick up my medication the next morning on my way through Alexandria and that I already had one medication there waiting for me, but he kept yelling at me, "I don't care! I won't do it! You can call back tomorrow!" He kept making me feel like I was asking him to do something wrong--"I won't do it!" So, then I asked if it was because it's a refill on a controlled medication, and he absolutely would not give me an answer! I thought maybe he couldn't get that prepared early, but he wouldn't TELL me this! He just kept saying, "I won't do it, and I won't keep going around and around with you about this!" He was literally yelling at me, when all I wanted was for him to answer my question. My husband was looking at me with concern at this point, and I was shaking and on the verge of tears with confusion and anger. I didn't want to pick up the prescription early; I just wanted it ready for me the following morning. But this man treated me with such unkindness, impatience, and true unprofessionalism that, after the call, my husband was urging me to change pharmacies. But, not every experience is like this one. This particular extraordinary experience occurred around 5:00 on June 9, 2026. If I'm ever treated that badly there again, I will leave, even if another pharmacy is less convenient. When you become older, convenience becomes important, but not at the sacrifice of courtesy, graciousness, and good manners. I still value these qualities.

I was looking for a Rollator to purchase, the sales lady asked if I knew anything about that type…read moreof walker, I replied yes, I've looked at them on the internet, she then said in a rude tone.. Oh ours are more expensive than those on the internet!!! then she began to show me the cheapest and smallest one they had, I am 5"7 and over 200lbs!!! Why did she replied like that!? Was it because I was an African American, did I look poor! It made me wonder! Well they lost a customer!!!!

I dislike leaving bad reviews, but I cannot recommend Tristate Compounding Pharmacy/Kunkel Medical…read morein Cincinnati. They took six days to fill an antibiotic prescription allowing my infection to flare. Communication was almost non-existent. The scrip was sent Friday, no call to confirm. Monday I called, they couldn't find it. (They later did.) Tuesday I called and was told they didn't have the drug to fill it. I was also told to call the Doc because instructions were missing. I did. Wednesday I called, it was promised that evening or the next day by 3:00 PM, IF I confirmed in writing that I wanted it. I did. Thursday my husband called at 3, it wasn't ready. He drove there anyway and the Pharmacist claimed "computer problems." Too many days, too many excuses, compromising the health of customers.

The staff in the pharmacy at completely incompetent of their job. They had one person already…read morestanding at the register for over 20 mins bc they couldn't figure out what was wrong and the. Kept asking me incorrect information. Also had me waiting for 20 mins. Get your meds elsewhere. I will be reporting this place to the state because they didn't even check ID for a narcotic!

While visiting the store, I interacted with a staff member who was wearing glasses short and had…read moreblack hair working in pharmaceutical she has been rude on multiple occasions. Unfortunately, this employee was noticeably rude and dismissive during our all interaction. Her tone and manner were unprofessional and made my shopping experience unpleasant. As a loyal Walgreens customer, I expect courteous and respectful service, and this behavior fell far below that standard. I hope management will address this matter promptly to ensure that other customers do not have a similar negative experience. Thank you for your time and attention to this matter.

I'm going to sound like a Karen here. I don't really care... I am seriously at my limit with their…read morecustomer care at this pharmacy. they're so dang rude, for no reason. I always treat everyone with respect and kindness, and they all are so rude to me. They're the dumbest pharmacy I've ever been to, and I used to go to Walgreens. They weren't half as bad as this place. I definitely do not recommend this place if you have crappy insurance and are in constant pain. I've got a small tumor on the side of my brain, and need auto-injections every 28 days. And it's always something with this place. They do not give a fuck about their customers pain. I'm having really bad side effects of not having taking it in almost 56 days.

We have been using Alexandria Drugs for years. The employees are fantastic. They really work with…read moreus about all the medications that we need. If I ever have a question about the medication, how to take it, whatever else I need to know, they are there with the answers. If you need a very personable pharmacy, this is the one for you. You are not just someone coming to pick up your prescription, you are a very important person to them.

Have been using this store since we were married in 1974. Always very willing to help you with…read moreyour prescriptions and any other needs you may have. Thank You for being family oriented and staying as a friendly neighborhood pharmacy!!

I've been going to Save Discount Drugs for more than 25 years. Great service, faster than any…read morecompetitor in Northern KY. Very friendly staff, SECOND TO NONE! BRAVO! ... JAMES B.

I always want to give my money to local,, small owned businesses. However, make sure YOU ask them…read moreif they take your insurance. The Pharmacist will not ask you and then once you've transferred your prescription they will want you to pay out of pocket. To make it extra helpful they then act unprofessionally when you comment that this should be a part of the dialog BEFORE transfer of prescriptions AND hang up on you. Almost my first, definitely my last time at this business.