The pros: This is a local compounding pharmacy that is reasonably priced people - The mobile vet…read morein KY was about to order to an out of town compounding pharmacy that my cat's meds would have cost more, and had to get them mailed here on top of it, when I told them about Kunkels. The male pharmacist was very friendly and accommodating when there was an air pocket in the syringe of the ointment we got our cat. (Ointment rubbed on ears - so air pocket did not affect in any way other than missing some medication paid for). Compounding pharmacies are few and far between so I feel grateful that we have one here in our area! They are always friendly and you can tell try to work hard on the "customer service" experience and show you other items they have in stock that you might want/need to buy in future for reference. On top of it, they take "Fund Money" from the Buy it in Anderson Coupon Book for Pets meds (not people meds). I find it really endearing that they put the prescription under your pet's name in their system, just like vets do at their office. A few years back, I even explored getting a compounded med for my illness there, but I would have had to pay out of pocket as it was not covered by insurance. The cons: I realize they are a small "local" pharmacy that is not a huge franchise chain like Walgreens or CVS. That being said, the incessant phone calls are a little overkill. I have an illness that produces extreme fatigue, and they always seem to call when I am sleeping. I'm sure if I requested them to please not call me, they would do so. (But it would probably take several times of reminding them to please stop because their communication seems to be somewhat lacking). They call to let you know they received an updated script, they call to let you know that it is ready for fill, they call to let you know it is ready for pickup, even though I told them I'd be in to pick it up within a certain time frame of days, again, 2 more phone calls. I went to pick up a different script, instead of being streamlined and asking if I planned on filling the med they had the other script for - they called me 2 days later saying it was getting close to filling that script which I had to explain again that my animal was getting a procedure done where the script was no longer necessary. (Which upon a previous phone call I had to make sure I told the gentleman not to fill it because I more than likely would be doing this procedure). I don't mean to sound ungrateful, because my illness makes my memory very poor too, but there would never be a way I would ever forget my pets meds. Please, maybe the phone call a day or two after forgetting to pick up, or forgetting to order a refill, no need for multiple calls in advance with the assumption that most people aren't going to remember. Kind of makes one sense a desperation to fill meds, and that they are just barely keeping their head afloat to stay open. I just think/hope they update their method of prescription filling, and communication in system and among the employees. Or please take notes, or update the technology of your pharmacy. I'd hate to see this pharmacy go, because it has been such a long time staple of Anderson (regular pharmacy - different location years ago). Last time i dealt on the phone with a pharmacist there, it was a woman, that left a little wanting in the "friendly" area, as opposed to the male pharmacist I had dealt with previously a few weeks prior. Didn't seem to quite fit in as well with the whole "customer service" philosophy of the other employees there when I made a request. It seemed like she thought i was trying to be difficult, then I had to explain why I made that request, and I didn't think I was being unreasonable at all. I don't know if she was a new employee, or it just so happened I had to deal with her on the male pharmacist day off. If I could give 3.5 stars I would, based upon my most recent experience. When I first started there 8 weeks ago, I would have given 4.5 - 5 stars. As you can tell, kind of mixed feelings and experiences. Bottom line though, again, very thankful option for meds for a cat that you don't want to pill (or can't/won't), and can do a liquid form in a syringe (for oral) or for ointment form.

I was looking for a Rollator to purchase, the sales lady asked if I knew anything about that type…read moreof walker, I replied yes, I've looked at them on the internet, she then said in a rude tone.. Oh ours are more expensive than those on the internet!!! then she began to show me the cheapest and smallest one they had, I am 5"7 and over 200lbs!!! Why did she replied like that!? Was it because I was an African American, did I look poor! It made me wonder! Well they lost a customer!!!!

They gave me a broken prescription bottle. Never answered when I called and tried to leave…read morevoicemails. Eventually got a hold of a very helpful cvs rep from elsewhere who documented and told me what I should do. An hour or two later a manager called from this cvs and with no pretext... "what do you want". This was after the cvs rep I spoke with already notified them. There was really no reason for this location to call me back at all after that but evidently this guy just felt like venting his frustrations. Completely unprofessional and very rude. I've had a few bad experiences at this location and will be having my prescriptions sent elsewhere for now on.

Refuse to answer phone. Typically takes 25 min+ to get someone on the line. Been using them a…read morecouple years and it keeps getting worse. Generally not very friendly when you go in either.

The pharmacist (Zaid Fakih) and staff are extremely rude! This pharmacy is very inconsistent, lacks…read morecommunication and proper patient care. The store manager is no help, so me and other witnesses have reported a recent incident to the NPI Registry for further investigation. The pharmacist NPI # is 1467040774.

Out of stock of prescription medication Ordered last Monday and was told it was back Ordered…read morearriving Thursday. Then Thursday was told Tuesday 'then Monday told to pick up after 6 on Tuesday. Arrived to pick up and now backorder again. Told I could go to a location over 30 miles away. No real caring of helpful solutions. It was like oh well..good luck. Terrible Customer Service!!

Solid spot near campus. We were in the area to meet a friend for lunch at Skyline and I needed a…read morefew odds and ends since we were visiting from out of town. Luckily they have designated parking, which made it easy. I stopped into the makeup section for some eyeliner and mascara and the hair section for some conditioner and curly hair products. We used the self checkout on the way out and it had trouble recognizing the small items in the bagging area, but the staff member was on top of things to signal to the machine that all was well. We were in and out in about five minutes and I was able to find everything I needed.

This a standard cvs. I had an issue checking out, machines were lagging. Asked for coupons and I…read morehad none and made me try to pay twice and was glitching. Aside from the coupon beef I had with the self pay register everything was good. Signs were clear and things were fairly easy to find.

Stopped in for several items which some I was not expecting them to have in stock or have at all…read more Great customer service from the time I entered until the time I left. Clean store and no line at check-out. Very pleased with my experience at this CVS location.

Expect them to have the usual CVS stuff which can come in handy in a small town such as Falmouth…read more.. But expect to pay hefty prices for it too. I was thinking of giving it two stars but they have gotten me out of a pinch or two when there is a sick one at home.

I have issues with unfriendly customer service. At this location, most of the clerks are helpful…read moreand cheerful. But they have a GenZ clerk who is remarkably anti-social and should not be dealing with customers. Just a note.

We stopped in to this CVS in Cincinnati to grab a box fan to use in my hotel room so I can actually…read moresleep at night and this CVS was clean and well stocked. We had to ask the cashier to help us grab the box fans because they were on the stop of the shelves and he went out of his way to do so. Good job CVS!

I'm glad to see this Walmart along with other retail stores near by are taking all precautions for…read morepublic safety with the Covid 19 virus. The store has made one way entry and leaving at the store and appear to be doing all they can to keep us and theirselves safe. However, I didn't see any staff cleaning the cart handles at the store and some of the staff working did not have masks on. The poor cashiers still don't have plastic screens up. I did observe the manager jump in when lines appeared to get extra people waiting and open a register to relieve lines. The shelves were stocked and they had toilet paper. Well done. I feel that management at the store and the staff are doing all they can with what they have.

Always great service! Most recently, Jessica was exceptionally helpful in pharmacy…read more The store is well kept and what you'd expect out of a CVS.

My bf has an asthma attack and this pharmacy doesn't have ANY inhalers. This is the second time…read morethey've told me they've run out. MAYBE YOU SHOULD ORDER MORE. IT'S MEDICINE AND THIS IS AMERICA.