This review is for the Kroger on Charlestown Road, which is our go-to location when we need to do a quick shop for our basics and maybe a few extras. It's also my usual choice for Friday bonus fuel point grocery pickup since it's so convenient and fairly fast with fulfilling orders. The bigger stores seem to get bogged down and have cancelled my orders, but this location always comes through. Parking can sometimes be a pain when going into the store, but that's mainly due to the other drivers speeding through the parking lot aisles. Most shelves have been fully stocked with whatever I've needed for my weekly pantry items. I've also been able to hurry in and out when I'm in a time crunch to grab a last-minute birthday card and flowers with a great selection. Staff have also always been friendly and helpful, especially the pickup order staff who always ask if I have coupons and are careful with flowers, bread, eggs, etc. Very much appreciated! read more

I love my Kroger Rewards for fuel points, but this visit fell flat. The Kroger Fuel Center is in front on the store off the road with easy access on and off. I notice their fuel price was 10 cents higher than the nearby Circle K, but still wanted to use fuel points. With being on the road all day my windshield was destroyed and needed a wash. Every single pump station had a bone dry wash, no towels either. I questioned the attendant who was like not my fault and tried to say this was just today. Obvious not true. She had plenty of attitude and offered no help other than go into the store to lodge your complaint. NOPE! I will just write a review with many hours to go to my destination. The pump worked fine, but disappointed at the up charge on fuel. I won't have to worry about ever coming back. 1.5 rounding down. Avoid! read more

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I feel extremely bad for the workers at this store! The store is horrible hot. Its miserable to shop. So unless you like to be extremely hot, you better call to see if their air is working! read more

To be sure, this Kroger has positive attributes. The staff is polite, the store and parking lot alike are kept pretty clean, and it's in a great location that usually doesn't get too crowded. What's unfortunate is that the options and overall supply tend to be lacking compared to other Kroger stores. The heightened supply chain issues this year certainly haven't helped, but this has been an issue for this Kroger long before 2022 or even COVID-19. Even the super old-school Kroger on Grant Line Rd has fuller shelves and better variety. Hopefully this Charlestown Road location is able to turn that issue around in the future, because it would be a prime spot otherwise. read more

Kroger is your typical giant supermarket. It's a great place if you want to get everything possible all in one stop. The prices are fine. You'll find some items cheaper at other places and some you won't. For me, a grocery store is all about location. This store is not the one closest to me, so it's not my primary grocery store. If it were, it would be. But unless I move, it's just not going to snag the gold medal. read more

I keep forgetting that there are different liquor laws in the state I now live in, and in the very nearby adjacent state of Indiana. It is confusing, to say the least. Anyway, I was dogsitting nearby, a friend came to keep me company and lift my spirits following a recent sadness. I suggested instead of going out somewhere, we walk to Kroger and grab a frozen pizza or two and a bottle or two of wine and hang out at home. A Kroger is a Kroger is a Kroger. You generally know where to find whatever you need, and you will have options. I was quite impressed with the frozen pizza options they had at this store. I just had also expected there to be an attached (or at least in the same general parking lot area) liquor and spirits store. I don't know if that is just this location, or in Indiana in general, but there was not one of those here. So we, annoyingly, had to make another trip to another location. So...it is fine. I don't live over here or even come over to Southern Indiana on a remotely regular basis....so I don't even see myself coming here again anyway. read more

I can't speak for the inside as this isn't the Kroger closest to us (~3 miles from us) but I have to rate this Kroger 5 stars for our Kroger ClickList experience. If you're unfamiliar with the Kroger Clicklist you pick out your groceries online, pick the date and time you want to pick them up, and they'll bring your groceries to your car for you. From the initial call to us leaving it was maybe 7 minutes total. They have designated parking spaces off to the right of the store for ClickList patrons, and the sign tells you to call the number listed below to let them know you're here. Two employees came out in just a couple of minutes time, one put our groceries in the trunk for us, and the other took our payment. If I recall correctly, he said that if you order something name brand, and you allow for substitutions for that particular product, if the next best thing isn't available and they have to substitute the store brand, they'll give it to you for free. Also, if you order the store brand of something and they're out, they'll substitute the name brand for the store brand price. Pretty sweet! After I got home, I checked the perishables and everything looked great. If you're needing something of a particular ripeness (say bananas or avocados) to have that night or the next day, you might be better off going in the store to pick your ripeness. We did receive green bananas and hard avocados. No big deal though, as I can prepare those meals at a later time when they're ripe. I was pretty impressed and would definitely do it again. Your first visit is free, and after that it's $4.95 each time after. I don't think that's a bad deal if you're busy or just don't want to deal with the grocery. I found that doing it this way kept our budget in check, I could see as we added things to the cart how much it brought the total up to, and it did deter some spending. read more

Kroger - a close up of a sign in a parking lot - Grocery Near Me - New Albany, Indiana

I needed a prescription for blood pressure filled quickly, but due to taking on prescriptions from a store Kroger closed recently, they told me it wouldn't be available until the next day and told me to go somewhere else. read more

As much as I appreciate the hard working employees showing up to work during the crisis we are currently experiencing, I really can't appreciate the lack of action by Kroger store management (however high decisions have to be made) in regard to grocery pickup. I placed an order 3 days out for a 7 to 8pm pickup. I was contacted by store personnel at 6pm on that day of pick up, to be advised they're having system issues and I would not be able to pick up order until after 10am the next day. I was really ok with that. 10:15am i arrived to find there was a line the length of the parking lot "waiting" to get a pick up space! so now we are blocking other "in store" customer vechicles and when they come out we have to move to allow them to exit and now we have lost our place in line. How much red tape would have to be cut through for the brightest of the "decision makers" to realize more spaces need to be designated for pick up orders (even if temporarily)?? I tried to do what was best for myself and others by using pick up to reduce exposure during pandemic, but won't use pickup again until the Kroger "decision makers" get a handle on the huge inconvenience of a supposed convenient (safer) service. I canceled my order. read more

Kroger - Line for pick up growing by the minute! - Grocery Near Me - New Albany, Indiana

This Kroger is chronically understaffed particularly in the pharmacy where you may arrive 45 minutes before closing, stand in line the entire time and still not get your prescription because they close on you. Don't think you're going to go through the drive through either. They have completely shut it down. Manager was did miss dismissive and more worried about their problems than you getting what you need. If you pay for help, you will get employees. Other pharmacies don't seem to be having the same problem so I'm Moving all my prescriptions and going to Meijer's from now on. read more

THIS IS ONE OF THE 2 KROGER'S WE SHOP SEVERAL TIMES A WEEK (charlestown road and grantline road) At Charlestown Road Monday afternoon 4/22/2019 a family member witnessed a gentleman fall in the store close to the ice cream aisle. My family member was asked to fill out an incident report which he stayed to do. The employee/manager - whatever - then said to family member: "How do I know you are all not in cahoots"!!!!!!!!!!!! OMG - are you kidding me. This is so wrong on every level. This mgr person - a young female - needs reprimand. This is unacceptable and for sure if the man who fell or my family member were not nice people they could file against this person. Please retrain your mgr to refrain from such unbelievable responses. WRONG, WRONG, WRONG. shame on you read more

Like most Krogers its clean and has 99% of what you need. Unlike the State St. store you can actually park here and checkout quickly. read more

Kroger - a parking lot full of cars - Grocery Near Me - New Albany, Indiana

Plenty of parking, friendly staff and a good solid selection of products. Basic Grocery Store, but this one seems to have a 'little bit of everything'. Never seen it messy, even when they're stocking. read more

This is where I regularly shop for groceries. Good, clean store with most of what you need. The staff is friendly and helpful.

Never had much of a problem with any Kroger, but this one in particular has a bad deli crew. Every time I go there, they outright ignore me. If I want something from the deli, I just go to the Clarksville Kroger instead where they actually help their customers. read more