This location of Kroger is the worst. Always busy and never enough employees. No shopping carts available when I walk in. Hundreds of people waiting in the check out line and only two registers open. Took three people to remove the anti theft device on my alcohol. It's just a hassle to shop there. read more

This is probably one of the worst Kroger stores I've seen. Always understaffed, the pharmacy is slow and weird. I would never shop here.

The Kroger Pharmacy is a horrid place to have to go to. The least little thing a Customers says or questions upsets the Pharmacy staff and Pharmacists and they become rude and arrogant. read more

Kroger Southgate has got to be the dirtiest Kroger in Ft Wayne. The lady that works at the bakery Jana, doesn't know how to spell. I asked her to write on a cake I was purchasing for my son and not only did she snatch it from my hands before I had a chance to tell her what color frosting I wanted but she spelled Happy Birthday wrong. Who doesn't know how to spell the word 'birthday'? Definitely worth driving 4 miles out of my way to NEVER shop at this disgusting store again!!! Notice the spelling of the word on the cake BRITHDAY.... really Jana??? Don't work in customer service if you hate your customers that much! read more

Kroger - a frosted cake with writing on it - Grocery Near Me - Fort Wayne, Indiana

It's the closest grocery store to me, although the building is smaller than I'd like. So when it's crowded like it was yesterday afternoon it's frustrating to see shoppers going without masks -about 10% of them. And another 10% with masks under their noses. Security guard was there- he doesn't have to try to remind anyone? Also a mask less employee in a cooking area. Grocery stores are crucial. This should be a safer place. read more

Everytime I've gone they have been stocked and clean. It's a great place to go for a quick shopping trip or to get your food for the week/month. They also have money services and can help with sending money to pay for your bills. The employees that I've delt with have been great and helpful. read more

Customer service is lacking huge here. Deli personnel today was just plain rude. And I end up bagging my groceries more times than not. The cashier today spent the entire time complaining that she'd been called up to work the registers. Less than enjoyable visit. read more

Unfortunately this is the closest store to me. Staff will respond in grunts and treat you like an absolute jerk. Most of the check out lanes are always closed so the lines goes through the entire store. The "self" checkout is managed by staff that don't say "station five is available now" they say "Get over here now!". Plus I always seem to get stuck on the enigmatic seventh self check out station where a lady will scan your items, treat you like an idiot, and not give you back your paper change meaning your now losing even more money. It's like I go through the self checkout to avoid interacting with the egregiously belligerent staff. If this establishment does not want my money than I'm happy to oblige. read more

I wish I could give them a 0 star. I scheduled my very first delivery with Kroger to deliver groceries to my elderly father. Only 3 of almost 20 items ordered for him was delivered. They wouldn't even offer to re-deliver the items the missing items to him because my order wouldn't meet the minimum for delivery. They are supposed to refund my money, but in all the confusion, I mistakenly didn't tell them about another item he didn't get, so I won't even get a full refund. I emailed customer service twice about it, but they aren't responding and I just don't feel like calling them again. And I'm posting my review here because when I went back into my account, it was too late for me to rate the experience. Just a frustrating experience from beginning to end. I order groceries, mainly for pickup, but also sometimes for delivery and have never come close to an experience like this. This will be my first and last time ordering groceries from any Kroger, anywhere! read more

After walking around for a half hour collecting the groceries and various items on my list around $120 worth. I went to check out and there was no cashiers. I complained to the lady at the U scans that I did not feel it was appropriate to U scan all of my items myself as the U scans are not set up for that amount of groceries. She was rude and acted like I was inconveniencing her. She said I could wait for the cashier that had just gone on break it would be 20 minutes. I walked out and called the assistant manager whom was completely indifferent to the situation. I was told the store manager would be in at 1 p.m.. I called and talked to the store manager AUSTIN He was completely indifferent to the situation and his exact words were ...BECAUSE OF THESE PEOPLE AND THEIR CULTURE THEY FEEL THEY DON'T HAVE TO SHOW UP FOR WORK.That is why there was not a cashier on duty to replace the one that went on break. My wife and I found this insulting and inappropriate. The manager explained that he worked 70 hours a week and none of his employees show up for work when they are supposed to. I believe the remark he made about these people and their culture is offencive. I have contacted Kroger Corporate headquarters and spoke to a Kroger Corporate ambassador. I explained the situation and I am waiting for a response. Unfortunately this is one of the only grocery stores on the southside of our city. For those of you who can I implore you to spend your money elsewhere. The store is filthy the bathrooms are always broken and nasty. The parking lot is filthy and not safe at all. If you manage to get inside without being robbed or beaten you will be confronted with the nastiest grocery store you've ever had the displeasure of walking through. The bathrooms are filthy and the carts are all broken and busted. The manager of the store does not take pride in his job so neither do his employees. read more