I'm not a regular at Starbucks but my oldest daughter and I decided to hit this Starbucks in Huntington after a Walmart visit.
This review is strictly on customer service.... A big ZERO for me. We were in Walmart and attempted to place an app order. It stated that that store was currently unavailable for app orders, Weird at 4:15PM. We decided to stop in. It was a Friday at 4:40PM we entered this Starbucks. No one was at register and no line. But folks were waiting to get their drinks. One young lady at the drive-thru and 2 men working on making coffee for the folks. We walked up to the register and no greeting at all. Nothing. No big deal. But then we waited for 10-15. Check your cameras 10-15 minutes without ANYONE saying anything to us. Not a "Be with you in a moment" or anything "Hi" or Welcome". Employees looked stressed and frustrated and that they didn't want to be there. This is frustrating to me. So my daughter and I decided to leave and go to Cafe of Hope instead. Even though it was out of our way and I wanted to have that time with my oldest daughter.. All I want to say is PLEASE work on your customer service... It is lacking. When we walked out one of the men( with a red or pink ponytail) stated " Have a good evening", mind you without any coffee in my hand. My interpretation was that it was snarking... But that's my interpretation. The 10-15 minutes standing at the register the employee were working hard. With only 3-4 vehicles in the drive-thru and 6-7 folks waiting on coffee. All I wanted was a little acknowledgment. Just a Hi, Welcome, We will be with you in a moment. I really hope management sees this and can make some changes to make it a better experience for the folks that pay good money for fancy coffee.
Our experience was bad. And honestly will probably never step in that Starbucks again and maybe any Starbuck again. I'm big on customer service. Its what I do for a living. Best of luck.... read more