Do not order delivery through Kroger. Not only did I not get my delivery when they refunded the driver kept the tip. I called trying to get it back from the delivery service was transferred to Kroger and was hung up on. Not only now do I have to wait 3 to 7 days for my money to return I'm still not getting my full total. read more

Your coupon system is a pain and makes me avoid Krogers. Really hope HEB comes to town. I use apps all the time but I find this frustrating and today's clerk was not helpful read more

I placed an order at 5pm for delivery, I chose the option for a 7:13 to 8:13 delivery time, at about 8:45pm I decided to call Kroger only to be informed that ALL THE EMPLOYEES THAT HANDLE PICK UP HAVE LEFT....if they left why in the hell did order for? Upon speaking to customer service they told me there was nothing I they could do but give me in store credit. Now I had the pleasure of waking up at 6 in the morning with an angry 7 month old because someone couldn't close their door quietly. Thanks Kroger and instacart. One star. read more

I am guessing that either Kroger has fallen off a cliff or a regional executive has not made a visit to this store. Dilapidated would be an understatement. read more

Great place, everything you need and really clean place, but I haven't been to a Kroger that hasn't been awsome.

Seriously lacking customer servic hospitality and managirial skills as well as warehouse ability to perform the takss giving to them we were told by an employee that there will be rain checks for crisco....on sale .99 with coupon..limit 5...how ever both Nac locations did dot recieve on truck.....as we were told...today is this only day gor sale..sooo either manager forgot the sale was going on and did not order or warehouse dropped the ball. So instead of politley coming to the register and still denying a raincheck for aprox 5.40 raincheck voucher she rudley yells across from the customer servuce desk. No we dont no,not for the oil..nor that..sorry. as i did not want to even complete my purchas.. i even searched for my card in conteplation of my purchase...if i wasnt so far from my town,and frustrated at the fact of the service or lack there of.. i workd managment plus a degree and im apauld...so ill go all the way to tyler or humble if i decide to continue to shop kroger...Heb and brookshire will get most of my business since even on your sometimes better sales. Which ralely are or products from the sales in the locations.. restrooms are still filthy regaurdless of my previous complaint. Even the buy one get one pilgrams pride chicken only had 4 and they were jacked up on prices in humble i got 4 for the price of 1.5 here. So why is that? This also goes for the sales here in the laundry dept. Almost every sale the store mysteriously are all our.. until the day after the sales are over then the shelves are full of the items...this is not the right way to fo business. I usually tell almost wveryone i meet nac krogers are worth the drive and prices... U guess i am wrong in this aspect. This is the 3rd time this week ive came here... i come almost every week... no book of coupons or govt asistance... which that shouldnt matter. Hospitality is not just a business practice by hotels....which it is not supposed to be the case.. i guess i went to the wrong classes. This is unacceptable as far as im concerned Krogers willl not have my business id rather pay the high prices elseware..or drive to humble. I may pop in time to time just to check to see if you remedy the sales ti purchase orders... conig customers is not a way to stay in business. Its unlawful...The first come first come sales only work if the store actually have the products.. I never thaught Krigers was a lying,theiveing,greedy corporation that does this to consumers. Atleast not where im from. If the store never recieved the sale item it should be giving out rainchecks.. or is that what mean while supplies last... i guess you wont loose money if you never order the items or jack up the price on sud items...so as a curtously calmy deny....a respectful way and or just offer the rain check exspecially since the store dropped the ball..then rely the info properly to employees so they do not tell customers they are honoring the raincheck. So again intead of honoring a 5.00 raincheck youve lost hundreds... so i .may shop once a month.or in a while..i refeuse to help a corporation conn more customers..the other stores will get the rest of my money...or resturaunts...since the items will not be at the locations any way..maybe this will be the domino effect and the shelves are all completey empty...i will inform and copy a paste this review...it may be a domino effect for your...krogers sales...Not Humble's... read more

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Racial Profiling is an Offense!! Maybe the store manager ED needs to learn this.....Not all Indians own businesses!! My husband went to Krogers about 2 weeks ago when they had coke products on sale. He went to the store to buy coke products after going through the weekly ad and realizing that there wasn't a limit set on the quantity he would be able to purchase at one time. Once getting to the aisle with the coke cases, an employee who was stocking other products, confirmed to my husband that there wasn't a limit on any of the coke products that week. My husband filled his cart with the coke products, goes to checkout. There was another guest in front of him checking out at the time. Store manager, ED, walks up to him and grabs his cart and says that he's not allowed to purchase the sodas. My husband asked him why was that and ED told him that it was because he could tell anyone that. ED went on to say that my husband was going to buy the coke products and sell them at his convenient store. My husband said that what made him think that he owns a convenient store. My husband stayed calm. ED said that he just knew. My husband asked him if there was limit on the product and ED said no there wasn't. So then why aren't you allowing me to purchase the product. ED said that he was cheating Krogers and also the Coca Cola Co. And that there wasn't a limit set because it was for their customers. MY husband has asked ok, so what was he? Wasn't he a customer? My husband ultimately said that he doesn't own a convenient store, that in fact he had planned to donate the coke. ED wanted to know where he was donating the coke to. Salvation Army was what my hubby told ED. ED says oh Ok. My husband had want to know why had ED stopped him from attempting to continue to checkout to begin with. ED looked over at the cashier and said go ahead and check him out, and walked away. After the transaction was completed, My husband walked up to the customer service desk and asked for the managers name and also for the Corporate office phone. When he got home, he told me what had transpired and that he had felt humiliated in the store. He was very upset by this. I encouraged him to call the corporate office number. It was a number for customer service for corporate office. Explained to Jeff what happened. He was very apologetic about the whole situation. Jeff said that he would pass it forward and that someone would contact My Husband in a few business days. A week later, My husband called again and spoke to Rebecca, another customer rep and again she was apologetic about the situation. She became upset for him, that this shouldn't have happened to begin with. But ultimately she's only the customer service representative and so she would pass the message onwards. Again, he was told that he should get a call within 3-4 business days. It has been 2 weeks since this happened and still there hasn't been anyone in the corporate office who has contacted him regarding this situation. Ever since this happened I personally feel uneasy going into this Krogers on North St in Nacogdoches, TX. It's been 16 years since we've been living in here and shopping at this particular store. It takes only one person to make you feel humiliated and uneasy. We aren't expecting anything for free ever but a simple apology by ED Publicly would be appreciated. Just the way humiliated my husband ED should be told to apologize. Should ED still be the store manager for Krogers? A good question for Krogers to answer. read more

In krogers north st nacogdoches Saturday at 8:50 am no cashiers available. The cashier and helper Vailable was playing scratch off lotery tickets. Laughing saying they won a dollar. When asked if i cashier was available to check out 170.00$ with groceries the cashier said yes.then groceries was put on the counter and the cashier kept on playing more tickets. I returned the groceries to my cart and l had to go do self check 170.00 with groceries. The self check would stop several times . It took 2 hours to get groceries completed. Don't waist your time going to krogers north Street. Other department there are very good. Cashier services sucks! read more

Kroger has gone to the dogs. Every day one of the foods I have purchased disappears only to be replaced by some gimmick item. They have taken out half the register to put in self checkout. To purchase beer you have to wait for the last employee to wander over put down their snack at punch your screen. read more

I had a person cut in line at the gas pumps, then after filling the tank sat there stuffing her fat face with chips. I complained to the manager who said her people or her couldn't do anything because "You never how people will react." Really management is afraid of their customers. Maybe it's not a safe place to shop? Maybe they know just how dangerous the customers can be? Or maybe management is just lazy and uncaring. read more

Better choice than Wal-Mart. Friendlier employees, better choices of food. Enjoy the available coupon app. comes in handy when needing to save money on groceries and on gas. Save 10 cents per gallon after spending $100 on groceries, Wal-Mart only has a save 3 cents deal. read more

This Kroger has the best sushi!!! Always fresh!!! The cashier's are so nice and helpful! Especially Rachael!!! She always has a smile and kind words every time I come in!! read more

Typical Kroger. It was well stocked, the produce seemed fresh, and the store was pretty clean. The employees were polite and helpful. The wait wasn't too bad at the registers, and they also have the self-scan option. This Kroger also sells gasoline. read more

Very dissatisfied with the lack of effort with the bakery. Ordered a birthday cake a week ahead of time. They look like they spent five minutes making it. The cake was twenty-seven dollars. Not worth it at all. Will not use their bakery for custom orders for anything again. read more

I brought a salad from there this morning and there was a dead bug in it. I paid $8 for a salad with a bug in it. My friend had also brought a salad from there and she also found a bug in her salad. I was disgusted when I saw it, but the fact that in two DIFFERENT salads there were two bug is beyond gross. This just explains that Kroger on North street doesn't clean like they are suppose to. read more

Definitely the best grocery store in town. Fresh produce, more choice for organics, speedy check-out, and a staff that is friendly and responsive. It's refreshing to go into a store where the employees actually know something, and have the authority to do things to deal with challenges on the spot. Deep discounts for gasoline at their gas pump, for frequent shoppers -- up to $1 per gallon off. That single thing has me choosing this store as often as possible, for everything that I need that they happen to carry. Kroger has a great app for using digital coupons, and creating an aisle-by-aisle shopping list. The shopping list isn't perfect, but it sure helps when they decide to *move* everything about every 5 years. Every store in the area does this -- I guess we just have to live with it. They try to help customers as much as possible during the transition, by posting new aisle maps for us to use. Or, you can search for the item in the Kroger app on your phone. Great store. read more

With everything going on with COVID-19 it has been hard to find much needed items. I shopped at Kroger on north street this morning @ 6am. I use a Bi-Pap and the 2 other members of my household use a C-Pap. I got 1 pack of 32 count bottles of water and 3 gallons of distilled water for our machines. First of all there was no workers checking customers out everyone had to use the self check lines. The lady that was watching the lines told us that we had to put the water back. I explained that we needed the gallons for sleep apnea machines. She said well I suggest that you chose which one you want because you can only get one. That's the craziest thing I ever heard. Mam we need water to drink and distilled water for medical reasons. She didn't care so we left the water at the store. There's no RX for distilled water so I guess I will have to get one so that we can purchase distilled water for our machines. I won't be going back to That Kroger ever again. read more

I have always been the type to just go to Walmart because they have everything. .. But lately I've discovered having everything isn't that great when it means you have All the crazies in your store too lol. Upon this revelation I have been finding myself at Kroger more and more amd at Walmart less and less. This Kroger is always well stocked, clean, and even has the customer in mind enough to have refrigerated end cap with milk right near the registers (unlike those other stores who want to make you walk all the way to the back in hopes you'll pick up more goods even though you just needed to run in for a kitchen staple). The manager here is always friendly as well taking note of check out lines and directing customers to shorter lines or opening a register for you. I also love saving money on gas with my kroger card... But beware. . The gas pumps are the worst thing about this location. People get absolutely crazy trying to save money on gas. I think the pumps are located too close to the driveway considering how long the lines get. It needs more gas pumps but unfortunately the whole parking lot is barely big enough to accommodate the pumps that are there currently. Life is so much simpler now that I hardly waste any of my time wandering around Walmart trying to navigate a cart through a sea of people. Shop Kroger :) read more