Been going to this store for years because it's so close to where we live. Not anymore. I've finally had enough of the LAZY staff (most would rather hide out and play on their phones), very limited selection of groceries, poor quality of overpriced rotting fruit, higher prices than other grocery stores, etc., etc. Also tired of them shutting off a majority of their lights in the store by 9pm when the store doesn't close until midnight? Why are they shutting the lights off to save money on electricity and we have to use flashlights to see the products and expiration dates (which you need to pay attention to at this store). Aren't they making enough money off of us that they could at least leave the normal lights on until the store closes??? Cashiers stopped bagging a long time ago and the one or two cashiers they have during the day disappear after 7pm. Poorly staffed. Not enough workers that actually do any work. There's this one "worker" that weighs 300lbs and hides out sitting on the handicap scooter over by the lottery ticket machine playing on his phone most evenings...really?...don't you know that looks bad for the company? Oh that's right, you don't care. This place sucks. read more

If you want to have to deal with meanest witches in Flower Mound ---just go to the self checkout at this store.. and don't think you will be reporting them to a manager because according to both the "old hag" and the "tattooed 30 something"they DON'T have one--YEAH right---- I have been shopping here since they opened and if they are too LAZY to price check-- a. get another job not involving the grocery business. or b. I will be shopping elsewhere-- And BTW I am a former employee in Cincinnati -- I am going to share this.. read more

Since I've been trying out several markets, I need to give this one props. They are remodeling and this can be frustrating to find what you need OR you can reap the rewards with their clearance and mark downs they have from making tons of space in the store. I choose to horde the goods :) Most cashiers are very young, but the ones I've encountered were super nice and weren't mean if I mentioned price discrepancies. They were well trained to be customer service orientated and other Krogers aren't like that! I give four stars, because some meat selection is poor (fish prices were decent). Large cheese collection for the store size and they have okay supermarket sushi (not gross like sprouts, but not as good as a very large Krogers). read more

Never again will I set foot in a Kroger. Never. Deceptive advertising abounds. I could give many examples but today only this one. Advertising a three day sale on Kroger Organic Product. I have always been a fan of this product. I bought 10 simple truth items. At checkout I questioned cashier, they did not appear to be ringing up correctly. Answer. We need to scan your card. I have a card so we scanned it. Then again I questioned. "Oh the prices will adjust at end" ok.... finished and no adjustment. By this time I have a line behind me and the cashier has no clue what the issue is. I go to customer service and nobody is there. I find a manager......the store is not busy.....he says go to customer service..... I go back and wait.....finally I get service. Answer to my problem is that "you have to download digital coupons to get the sale price! Really??? How would I know that? "It is on the sign." Ok....make an even longer story short!!! Take a look at my photos. The smallest print o the sign mentions a digital coupon. I am supposed to get down on my knees and read that??? And I have a Kroger card, I have the weekly ad, and now I need to download something? Don't even know where to start! Customer Service offers no "make it right" none. Repeats several times I have to download coupons. I say just refund everything. "Can't do that, we have to scan every item. No, zero, no, customer service at all. They truly, honestly don't care if you don't come back. Well I won't go back. There is no sense of satisfaction for me because they don't care!!!! They just don't care. They want the money as people go in there all day long, think they are getting discounts. Many people don't check their receipts. Many trust their retailer. DON'T TRUST KROGER. read more

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The staff is very rude and unhelpful. I've been overcharged numerous times and have to watch the monitor like a hawk to catch their mistakes. Sale items are never stocked sufficiently and "customer service" is always unwilling to help. read more

This store is unclean. Aisles are crowded with floor displays such that 2 carts cannot manage to shop or pass each other safely. The shelves are often bare in areas and the pricing labels are not located appropriately. They are either not over/under the designated item. I was going to buy red grapes, but all the grapes available at the time were wrinkled...past their prime, not suitable for purchase. Sales items don't scan accurately...wasting my time and the clerks time to correct errors that would be found if there was any quality control in the pricing department. Not shopping here anymore...even though this store is the closest grocery store to my home. I suggest others go elsewhere as well. read more

If I could rate this location zero stars, I would. The produce is sickening (see the flys that cover the rotten red onion?!) and the organization of the store is laughable. Employees have generally been pleasant and I don't like to criticize a location that has good people trying to make a living, so I can only attribute the horrors of this location to the management. Milk and cheese is spread out among 3 different locations within the store making it very difficult to shop. If you might be interested in an organic product, you can not simply go to the isle that contains your category of interest ; instead you have to shop within the specific organic section that contains everything organic from pasta sauce to crackers which is frustrating and inconvenient to the point that I end up with fewer organic products that I might purchase otherwise. I hate this store. There is flour under the sign that says sugar, and sugar under the sign that says flour. ALL YOU HAVE TO DO IS SWITCH THE SIGNS! The fresh ground peanut butter machine is often out of service or poorly stocked with containers or the machine is out of service. There are very few cashiers on staff at all times and the self check out is not reliable. Avoid this Kroger. See pictures for proof. read more

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Way too many out of stocks. Doesn't matter which department. I am sadly looking for another place to shop. It is close to home but may drive to other Kroger on FM or Market Street. Store Director should be replaced based on in stock and shelf conditions. Very frustrated. Service employees seem good. read more

One of the poorest run Kroger stores I've experienced. Absentee and/or incompetent management. Never enough cashiers or sackers. I frequently have to wait in line while ten lanes remain un-staffed and bag my own groceries. Deli people are untrained and inattentive. They wait to stock shelves at their busiest times of the day, and busiest days of the week. Yesterday, their only two sackers were collecting carts in the parking lot, so ALL customers were having to bag their own groceries. Moreover, as I was putting groceries in my car, one of the sackers came over to me, stood there looking at me and waited for me to finish so she could take the cart. Unbelievable! I am so done with this store. read more

Two stars is being nice! This is supposed to be a neighborhood grocery store, but sadly the store has some of the worst customer service as you're alway an inconvenience! I'm tired of fighting for a parking space, then going inside to encounter even worse service. As you walk in the Deli counter is typically my first stop as it's in the natural flow... if it's not backed up, they'll leave you waiting as they as their own work drama to discuss... I have yet to have a positive experience in the deli!! As you work your way to the produce section, I look for a larger selection of kombucha and iced coffee. Then you enter the meat section which is rather sad and if you're serious about your meat, go to Market Street! People can really make or break you, here the people don't impress me and their "fresh" products don't seem to be on par for other places in the area. This place is close so I do go here for last minute items but I go to other places as my go to and main grocery store! read more

Had to wait 20 min by the counter for someone to come help me i asked nearby employees and they said "we'll get someone" ...and then i kept waiting ...almost walked out on them ...not very helpful ...or just understaffed! read more

I don't review a lot of grocery stores..but this one needs it. The good- Nice shopping center. Spacious store. The bad- The folks who work there aren't friendly. There is clearly some kind of managment issue. I have trouble finding the products I want and the layout seems odd. Even though the other Kroger is further away from my house.. and in an older shopping center... I prefer it. That says a lot. This store has treated my wife rudely at least twice.. and while my experiences aren't horrible.. they aren't wonderful either. I will stick with Tom Thumb and the other Kroger instead. This store needs to clean house at the top. read more

Worst experience in a grocery store, ever! Clerk yelled at me, criticizing me for not loading the conveyor belt correctly & getting no assistance at self checkout with heavy items when my arm was in a sling. For the last 20 years Kroger has been my store....no more. read more

I loved going to this Kroger when I lived in lewisville. Although, I dropped my credit card as the gas station pumps one afternoon. I called Kroger in a panic asking someone to go outside and see if it was still there. After 30 min and no call back, I went back to Kroger to find my credit card in the ground, thankfully! But no thanks to Kroger!! You said you'd help and that wasn't the case. Very disappointing. read more

I am not impressed with the meat department. I have recently thrown out the ground beef patties that are made fresh in the butcher department because they were full of gristle. I purchased a 3.5 lb. chuck roast and cooked it on low in the crock pot for 6 hours. It was so full of gristle, we had to throw it away. I couldn't even cut through the roast due to the gristle. I will not be shopping at this store again. read more

This store has been my favorite but no more. It is poorly staffed and stocked. The stocking of store brands is horrible. The selection in produce and meat departments is seriously lacking. The girl manning the Customer service desk is rude and abrupt-if she even pays attention. Management needs to step it up! I stopped in to the store on 1171 and 2499 to see if it was a store issue or a Kroger issue. The Crosstimbers store was totally opposite in stocking and staffing. I will continue to use the pharmacy as the pharmacist on 3040 are the VERY BEST! Sad to see the decline in a store that should be way more than it is. read more

Horrible service. Only reason I come to Kroger over other stores is for the fresh made tortillas. This store REFUSES to make them even though they have a sign that says they are available daily from 10-7. Management cares about the service zero read more

I have shopped at this store for over 4 years, until now. The store is infested with rats. I personally had one run across the aisle in front of me. When I spoke to store management, they informed me that they are aware of the problem but cannot set traps on the floor, only in the back stock room. When I asked if other customers had also seen rats, I was told that they were sometimes spotted running across the rafters!! I would think that they would shut the store down for a few days and get control of this problem... read more

Management should be ashamed of themselves for allowing their employees to park up close to the store. This parking lot is huge and I know for a fact that they do (saw it at 8am on a Saturday morning!). There is NEVER a spot up close... read more

This is my local Kroger. It's been ok but been noticing some frustrating things. The deli kiosk goes ignored. This was the third time I've been there where they were not busy and it took them 45 minutes to get to the order. I then had to bag 300 worth of groceries by myself because they didn't have a bagger and in my way out noticed the self help attendant stuffing her face with bread... Not professional and getting rapidly disillusioned. Also, they need to get rid of that stupid olive bar and put in a salad bar. They'd make a ton more money and it would be greatly appreciated by the patrons. read more

I started shopping here because it is so much cheaper than Tom Thumb, but I guess you get what you pay for. The store is filthy and smelly, the produce is terrible, and they are constantly restocking no matter what time of day it is. I can't even walk through the store without dodging huge pallets of boxes in every aisle and scattered throughout the produce and meat areas. This is the most poorly run grocery store I have ever seen in my life!! read more

I like getting the savings on gas at Kroger. Also good prices and lots of different options for lunch. It's a nice location fresh fruit and bakery. read more

This is the worst managed and designed store in the metroplex. Employees seem angry-No sackers to assist the register operator-The aisles are cramped and often blocked-Displays throughout the store are in the wrong places creating difficulty to get around. Someone please check on this store from Kroger upper brass. read more

My boyfriend and I have shopped here for a year and we love it! Vicky at the deli is very friendly and she always makes me smile when we visit. The pharmacy staff is very professional and efficient. I would recommend this Kroger to a friend. read more

Bad service. They turn the lights off at 10:30pm . Very dark for shopping . Business hours from 6am to midnight. They should give you special price for shopping in the dark? Very sad. Tom thumb much better, they have the lights on until last costumer. read more

Bad service slow baggers rude staff and food very thing is thrown around they dont lot of spill that dont get cleaned up in time

Close to my house. Usually well-stocked with everything I need. Clean. Favorite is fresh, hot, flour tortillas. Employees are friendly and helpful. There is a nice variety of natural/organic from which to choose. Parking can be an issue for some depending on what time of time of day or week you go. Overall, this store meets most all my grocery needs with a bit of a small town flavor which is nice. read more

Bad store policy...late evenings to morning will only have self-service checkout per management. There is not an option. If you do not check out yourself, you cannot buy from this store. Do you remember the retail promises made when self service checkout stands first came out? Self-service was implemented with the promise the it is an added value (for people with one or two items who wish to check out quickly); meaning it will never be the required or standard form of checkout. Always insist on regular checkout. It is a waste of my time and yours to do their job for them when you do not see the savings in prices. If they refuse to check you out, find some place where customer service is a priority. We must insist or in another 5 years, having an associate check out your groceries will go the way of sackers who once carried your groceries to your car - extinction. read more

Purchased bread & cupcakes after I took it home the cupcakes were hard,dry & stale!! I noticed the exp date was the next day, tried to return it after talking to the manager he said that's why the priced was reduced...NO EXCUSE! Poor manager. The pharmacy is worse.....they might want to get someone who speaks good english & not having to repeat yourself 10 times by giving me the wrong prescription!! NOT AGAIN...Kroger is FM is bad!!! Beware of the stale cookies & cakes, they leave it on the shelf until its STALE!!! read more

I just called the bakery to order a cake and choose not to because of rude the woman was that answered the phone!! I consider this poor management....employees have not been encouraged to practice good customer service. read more

Do not use the kiosk in the deli. By using it and not waiting in line, it added 30 minutes top our time in the store. Complete waste of time. read more

The workers treat you like they've known you for ever! Super friendly. I enjoy going there , I pretty much live there according to my family! Lol read more