I called Thursday to get a refill on insulin syringes. Was told they'd be ready Saturday by 1 PM. Went to pick them up later on Sunday, was told "We don't have them, distributor no longer carries them." No one bothered to pick up the phone and call me. Very upset about this poor service; I need the syringes.
The pharmacist Bethany said I wasn't called because "You're not signed up for automated calls". That's absurd and unacceptable. They have humans working at that pharmacy, can't one of them pick up the phone and call the customer to let them know they won't be getting their insulin syringes? Do you only make automated calls to customers? That is ridiculous and unacceptable. What's the point of your having my phone number on file if your staff won't pick up the phone to use it in a case like this?
If you're looking for a local pharmacy that conducts business in a manner that shows they care about its customers, sadly that is not Kroger. read more