I like to get my prescriptions filled at this location because the store is always clean and staffed with enough people to get me in and out in a timely fashion. read more

Staff is just fine if you can ever get someone to answer the phone in the pharmacy. I have called in and stayed on the phone for as long as 25 minutes - in that time I heard someone pick up the line and place me back on hold 10 times without ever speaking to me. A short time later I called again and was placed on hold the same way 4 times - as a prescriber. I had to call in a third time and leave a message, but I was not able to speak to anyone at the pharmacy. It is incredibly frustrating. It isn't all the staff's fault either - Walgreens' corporate needs to do better with staffing. What I went through to call in a simple prescription today is completely unacceptable. read more

This Walgreens is awful, I have so many examples, uncaring, unprofessional, clueless, I even heard one of the pharmacists gossiping about a customer while waiting in line. Go to the one on Kennedy-much better. read more

wait time is forever. when a person has an issue you should have a way for them to step aside so you can keep serving other customers. people do have limited time available. this should and could be much better but as it is, seems they do not care about service to customers. read more

If I could give zero stars I would. This is the absolute worst Walgreens I've ever been to. I needed photos printed for a funeral and they were supposed to be ready at 4:30. I showed up at 5:30, waited at the photo counter for 10 minutes before someone ever came over to help me (yes, I pushed the help button), and then the man that came over told me he couldn't find the photos and that they hadn't been printed yet. Then he proceeded to tell me that he couldn't print them or get anyone to and I'd have to wait until tomorrow morning when someone else was there and just walked away. I'm not able to come back tomorrow, it's a 30 minute drive. WHY DO YOU HAVE PICKUP TIMES IF THEY'RE NOT GOING TO BE READY AT THE TIME STATED??? I even gave an extra hour to make sure. And then to say I'd have to come back tomorrow and just walk away, absolutely ridiculous. On top of that, the man with the beard kept calling me honey and sweetie, I was extremely disgusted by his behavior, not professional at all. Horrible customer service, horrible experience, will be taking my photo needs elsewhere like CVS from now on. read more

I have been on hold for 1 hour and 55 minutes just trying to reach a live person (and still waiting as I type). Despite having given instructions to not run one of my medications through insurance because the insurance will never pay for it, they run it through insurance every single month. That means I have to call every single month to tell them not to run it through insurance. When you call, you cannot get a live person to answer! I will most likely be on hold until they close and then be disconnected. read more

Terrible. I dropped off two prescriptions at 9:30 and was told they'd be ready by 12:30. I Return to no line at 12:30 to find only one ready. Told the next prescription wouldn't be ready now until 4. Return at 4 to wait in line for 30 mins before I had to leave to line for an appointment. Come back at 5:45 to wait in an anarchy of two lines in the parking lot converging into one. Other customers can't get in or out of the parking lot and none of the drive through customers can figure out who's next. So I left again. I will return in 30 mins to try again. My fifth trip to the pharmacy today to pick up two prescriptions read more

sold me a bag of Stroopwafels that expired August 3rd. it's October 29. ate one unsuspecting. you'd think you'd be able to trust food you just bought. nope. made me sick. read more

Walgreens - Drugstores Near Me - Bourbonnais, Illinois

Drive thru for pharmacy is slow. Only 1 Lane open. This is 3rd week dealing with this under medical conditions. read more

the only way to fix this Walgreens would be to close it! the auto message is hilarious though, now excepting KROGER PATIENTS! who in their right mind would switch to this Walgreens. from Kroger. I have had enough! I have been waiting for 4 days and today they tell me it gets filled in Kankakee and brought over so we have to wait another day! value your sanit, move on. read more

I waited around an hour for my "30 minute or less" pick up. I call and they didn't even start to get it ready. Then tells me head up here we're gonna get it ready! The Vic's for my sick daughter that states AVAILABLE for pick up wasn't. What a fucking waste! Thank you Walgreens for being so inconsiderate and wasting my fucking time. read more

Horrible horrible customer service with the store. I called almost 4 times and kept getting hung up on after asking a simple question about formula to see if they have what I needed. Extremely rude. read more

If I could give it a zero, I would. As I write this, I've been sitting in the drive thru pharmacy line for an hour. And I'm about out of gas. The line inside is just as hideous. For god sake - HIRE SOMEBODY!! My prescriptions will now go elsewhere. Unreal. Unprofessional. Unacceptable. read more

I am disabled. I came into this location to have my pain medicine filled. I sat down in the chair. I was told it would be a 20 minute wait. I have been here an hour. After calling my name to say that the prescription is ready, I was told by Krystini that I then have to stand in a 10 person line. I feel like this is ridiculous. I've been here before any of these people that were standing in line and she could easily have cut me to the front seeing as how I am in here getting medication for pain. I am disabled to standing for a extended period of time is painful. Every other pharmacy in the area takes care of you when you are waiting for your prescription before dealing with the line. After all, you were here first and waiting the entire time. I am disabled so standing in line is painful. I would give this pharmacy zero stars. read more

Horrible customer service with this Pharmacy. Saturday: Dropped off prescription at 3 PM. Was asked, "Do you want to wait?" I asked how long. The tech told me they are not very busy, so about an hour and a half. Who would sit and wait an hour and a half? And if you're "not very busy", who so long? I came back shortly after they closed and returned Sunday morning. I told the tech, Courtney, I was there to pick up a script that was filled yesterday. She told me it would be ready in 20 minutes. Ready in 20? It was supposed to be filled yesterday. I told her it needs to be ready now. She talked to the pharmacist. He finally comes over and says the script lacks instructions so they didn't fill it. Did anyone bother to call me? This is for a box of insulin syringes. I have the insulin, no further instructions necessary to know to stick the needle in the insulin bottle and extract insulin. They said they "sent a message" to the doctor. How did they do that? Email? not on the script. Fax? That would be crazy. So they made no attempt to call me or call the doctor. They just let it sit, until I came back on day 2. I told the pharmacist, why did Courtney, your tech, just tell me it would be ready in 20 minutes? "Oh, we're still training her. We can't fill it until we hear back from the doctor." This is absurd service. I asked them, why do you require patient and doctor phone numbers if you don't pick up the phone and call in situations like this? No answer to that. Then the pharmacist says "I can sell you a box of the syringes/needles over the counter." Well then, do that! I have never been to a Walgreens Pharmacy that has so little concern for patients getting needed medical supplies. I recommend staying away from this place. I got my script back from the pharmacist and highly doubt I'll return here. Disgusting experience with this pharmacy. read more

Worst pharmacy around. Dr called in script at 8:41am...stopped by at 2:30pm, they advised they had no script for me. Left, called Dr they advised they sent it and sent me the confirmation. I came back at 6pm and they advised they were still working on it and it'd be another half hour. Are you kidding me? I guess it's time to switch to Riverview Pharmacy! read more

This Walgreens is the best. One time they were getting ready to close so the lady asked me if I wanted to wait for my script. Another time they told me they didn't have my script and called around to see if the other Walgreens had it and they did. They filled it for me with no issue. I get migraines really bad and my doctor called in a script and the pharmacist could hear the pain I was in and told me I could come pick up the script ASAP. The last time I went there I talk to the pharmacist because my dentist didn't know what script to write me and she called and spoke to him and got it straightened out. They are always busy but never too busy to give great customer service! read more

This is the worst Walgreens Pharmacy I've ever used. It always takes forever - and who wants to stand in line for an hour when you're sick. The reason for two stars instead of one is because the staff is pleasant, but they need more of them! Badly! read more

The most ridiculous wait times that i have ever experienced in my life. Every time i have dropped off a script at any other Walgreens, it's typically 20 mins if you wait or an hour. This one ive had to wait 5 hours or more. One prescription i waited hours for only to go back to see why the wait to be told they were out..never called or texted.......i'm out running around and could've taken it somewhere else.. the lines are ridiculous also !! read more

Love this place. I'm pretty much to the point of wanting to do my grocery shopping here. The pharmacists are SO friendly, and the store staff are usually just as nice also. The store is well kept, never dirty or disorganized. They have pretty much anything cosmetic you'll ever need. Super convenient and relevant location. And they are open 24 hours, which is seriously SUCH a great thing for this area, since most everything is closed by 10PM. Can't say how much I appreciate this place! read more

This pharmacy is a joke the rudest people I have ever come across, I would never ever recommend them, very slow and know one knows what they are talking about or how to use the phone , NEVER Use this PHARMACY!!!!!!! If you want good service I highly recommend OSCO Bourbonnais, they are the best!!!! read more

Glad they r not an emergency room, if they r that busy that it takes 15 minutes before anyone answers the phone, maybe they should hire more staff! And if they just wanna pick up and hang up they should just unplug the phone! read more

Uninformed staff. Wasted time being at this location. I wanted to get a blood pressure check, asked the front end of the store if they offer that. I was told the pharmacy offered that and would do it for me. I got in the long line for the pharmacy and waited the entire time to find out they do not offer that anymore and removed the service 6 months ago. Walgreens need to keep the entire staff updated with new and old services. read more

Pharmacy wait is over 20 minutes each visit. Scripts take hours (in my case today 7+ hours) to process

a girl in the photo department named HAley was so kind and helpful to me when I needed to make a photo book I needed so much help and she never lost patience thank you Haley for your time and trouble I HOPE YOUR MANAGER SEES THIS read more