I've been a Krispy Pizza Customer for over 3 years, and after today's experience I will no longer order from them. I walked into this location and as soon as I walk in, one of the employees is on the phone at the front counter, joking and trying to make an appointment with his barber. He's on the phone for at least 30 seconds before he even acknowledges me. I notice that there are only 2 stale pies at the counter. Once he gets off the phone, I walk up to him and tell him my order number and name, thinking that my pizza might just be under the counter or in the back, because I did not see it where they normally hold pick up orders. He immediately says, "Yeah, we don't have either of those slices." I placed my order 20 minutes before I went to go and pick it up, and not at any point did they call me to tell me that they didn't have any of those pizzas. Normally, they call and tell me if they don't have one of the slices that I've ordered, and I'm able to choose from other slices that they have available. But instead of calling me to tell me that they don't have my order, I walk into this location and see this guy on a personal phone call. He was very nice, but he tried to offer me the stale grandma, plain and margherita slices. I told him that I just wanted to cancel my order at that point and he was understanding and actually very nice. However, this other employee walked out from the back room, and is digging into his nose with a tissue for about a minute. They both don't have masks on, and I already knew that I did not want to eat anything from this location after seeing that.
The employee who came out of the back, looked at the order and said to the other employee (who I first spoke to), you saw that this order was placed at 7:04, and didn't call to say that we didn't have these slices? The guy shrugged and didn't say anything. The employee from the back then turned to me, while still playing with his nose, and asked me if I didn't want the stale slices, in exchange for the premium slices that I paid for. I said no, and he said that he'd make a whole pie of one of the slices that I ordered and give me a slice from it. He never asked me which slice I preferred, because I ordered two different slices. He murmured that he'd make the easier pie. It may be the easiest, but it wasn't the slice that I favored, and he did not even care to ask me what I wanted. I simply just wanted to cancel my order, there's no harm in that because it wasn't there, and they wouldn't have to be forced to do extra work. I had no problem up until that point, I just wanted to leave and go back home. And I said, "No that's fine." His response was, "Why?! You can't wait 12 minutes??" No. I did not what to wait another 12 minutes. If I wanted to wait, I never would've placed my order online, I would've just gone in and placed my order.
I'm not sure if he made an assumption and thought that I was a college student and deserved less respect. But I have other things to do with my time, it's not like I walked down the street or came down from my dorm to pick up this order. And even then that is ridiculous, any customer deserves the same respect. So no, I'm not waiting an extra 12 minutes. I already DROVE 20 minutes out of my way for this non existent order. I was very respectful the entire time, and I was adamant about not wanting the order anymore. And they just kept fighting me and wanted me to accept anything from them. If I want to cancel my order, just let me cancel it. I never would've written this review if the 2nd employee wasn't being rude to me. I said nothing about them not wearing masks, because it's their choice and I can not force them to wear one. But I also have a right to not want to eat anything from them. They voided they order and refunded me my money before I left. But the guy who came out of the back seemed to have an attitude the entire time. It was an unpleasant experience, and I won't be visiting this location again, even though it is the closest to my house. I'd rather drive 40 minutes out of my way to go to the Old Bridge or Jersey City locations, because there's always a problem at this location. read more