The service has gotten better at this location and I do so appreciate that! Friendly service goes a long way for someone like me! The donuts are good. I would suggest they still need more staffing maybe? But my high praises mostly come from the staff is in better attitudes and spirits than I've experienced in the past. The donuts are good and are as to be expected from any chain donut shop. I still suggest it for a quick pick up spot. read more

The doughnuts are decent but do y'all make them fresh and ready to go because mine are always old and dry tasting everytime and the icing is too sweet a lot of times read more

My donuts were extremely cold and somewhat hard , like they had been sitting for super long. No freshness what so ever. Asked for new donut they were selling and they didn't put the right one in there. Which makes me feel like they just throw them in there with no care. They were good once heated up at home in the microwave. That's about it. Not happy. read more

ordered Merry Grinchmas box. Donuts were not as pictured and the assortment was not correct. read more

Krispy Kreme - Donuts Near Me - Warner Robins, Georgia

I ordered about 6 glazed yesterday and 6 chocolate doughnuts. They were so stale. Cost too much to be serving stale doughnuts.

The donuts smell and look great but no one working was wearing masks so I don't feel comfortable eating them right now. They had on gloves but I'd expect that they would take all the basic precautions to keep customers healthy since the donuts are uncovered. I'm trying to support local businesses during this crisis but KK management doesn't seem to gaf. Guess I don't need really donuts anyway. I've been here a few times and I normally have nothing bad to say, but with all of the information available to now, it seems irresponsible for a business to operate so recklessly; especially in food service. read more

This was my first visit to an actual Krispy Kreme location and unfortunately my last. At least at this location. I've had the chain fundraiser donuts at work functions but never got to try the specialty flavors before and decided to try them. The donuts looked beautiful. The girl ringing me up was young and obviously not experienced or trained in customer experience and how to fake being jovial and welcoming. Her apathetic approach to donut slinging didn't matter as much to me because I didn't care if she liked me I was there for delicious donuts which is what I expected to eat. I spent just under $30 dollars and received a box of very beautiful, but stalest donuts I have ordered in my life. People throughout my life always bragged about how fresh and delicious the donuts are in the franchise stores vs the supermarkets and gas stations. I was over the moon excited to finally experience the hype. I honestly feel like I was blindsided or baited and switched it was so bad. I am sooo utterly disappointed. For example the 4 Apple fritter box I was given was broken filled with hard small pieces that looked like someone took a fritter waited till it was hard dropped it to break like glass and then put it in the box. I did not get 4 big beautiful bear claw looking Donuts. I instead received 15-16 small Hard frosted pieces that I would imagine a week old Funnel cake that's baked in the sun tasting like. Then the Fall Harvest box I received was completely deceiving. It was visually stunning but every single donut was hard and stale. I must admit I was completely confused how every single donut was sooo hard because there were several times the girl filling the box had to tell another employee to bring a new batch from the back. Her having to do that really upped my expectations that I was in for the most fresh and yummy donuts I have ever had. I'm not sure if the franchise owners know how bad their products and services are being received but this was by far the worst donut experience I have ever had and that includes gas station donuts. Franchise owner, please have your staff review your donut training and food handling because this location is not following brand practices and procedures. I'm probably not going to come back to this location. I'd assume you're losing a lot of customers based off my personal experience. For your sake I hope my experience is a rare occurrence but seeing the star ratings I'm going to have to assume it's likely not. I wanted to love my experience and come on here to brag to the world. I'm sorry for both our sakes I couldn't. read more

How can a place be sold out of donuts that they make? I went in at 10:30am to pick up an order to be ready at 10:00am, placed 3 days ago, for 2 dozen Elf specialty donuts and a dozen variety of filled donuts. I was told that the Elf donuts were sold out and they could try to replace them but I would not get my money's worth! A courtesy phone call would have been nice! Also, I have to wait until a manager is able to process a refund...no one there could cancel my order and request a refund. Where was the, "Sorry about your order, ma'am. What can we do to make this situation better for you?" read more

Great doughnuts and the best customer service I have come across in this area. Not often do you have super nice employees that make guests wanna come back. Cashier named Chris is exceptional!!! read more

Congratulations on making the worst Krispy Kreme donut EVER!!! I was driving by and saw the "hot donuts" sign on, alerting all who pass that warm donuts are available and decided to go through the drive through. Asked for two hot originals and a raspberry filled. Paid cash but didn't get a receipt. Then I waited a few minutes for my donuts. I'm pretty sure the "warm donuts" were MICROWAVED!!! Instead of being crispy with three icing flaking off, they were soggy . Lady was not friendly either. Go here at your own risk! read more

Terrible customer service. Rude employees. Did not fulfill free 2020 donut order on 5-19-2020 est 1223. read more

I normally am pleased with Krispy Kreme donuts but I had such an unpleasant experience I had to share it I went at 4:00 and their supply was dismally low. I couldn't get what I wanted but bought what they had anyway. I wanted to give my phone number for the rewards program but the order taker cut me off saying at the window. I also wanted to tell him I had a coupon but since he cut me off I drove to the window. I gave the coupon to the man and he closed the window so I could not give him my number. Then he refused to take it afterward saying I have to fix it myself. Then he scolded me for not telling him that I had a coupon. I was going to but he cut me off. He was rude and he created a problem but refused to fix it. The ap for some reason does not recognize that location so I could not enter it. Worst donut experience ever read more

I'm proud to say that my family and I have had three great experiences here this year! We received consistently hot, delicious donuts provided in a friendly, hygienic and caring manner. They tasted fresh, not microwaved. The order came out quickly and was correct. I wonder if in our instantly gratified post Covid-19 world perhaps we have become more suspicious and hypersensitive. Or maybe service is lacking therefore a gentle correction might be in order. We should try to allow others (yes, even those who place your donut orders) a small room for human error (grace). We all make mistakes! Patience, kindness and understanding can go a long way especially in getting what you want from people. In this case, hot delicious donuts! read more

I start by saying that there was no signage saying they only do drive thru right now and the line was halfway across the parking lot. I ordered on the app for a mixed dozen. They waited until I got all the way to the window to tell me they were out of blueberry ( my husband's favorite). Overall not the best experience at a Krispy a Kreme. I thought the app would be quicker. Over a half an hour in line and I still didn't get what I wanted. Will be a while before I will bother again. read more

Krispy Kreme is the King of Doughnuts. Like I've said before other doughnut shops make cupcakes with holes in the middle. The Doughnuts here were hot, fresh and tasty. The milk was cold. The customer service was wonderful. The girls working here were so friendly. It was easy parking here. We were in an out fast. Look for the Hot Sign. It's the sign for hot, heavenly doughnuts. This sweet spot is a must stop for me in Warner Robins. read more

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Sorry guys, but in all my years of eating donuts from Krispy Kreme, the original glazed from here were the WORST I've ever had. I ordered a dozen original glazed which are usually fresh off the glazing belt. The first box was not fresh at all, so I asked for another. While the next box was hot, it was clear that just reglazed already glazed donuts that were not fresh. Donuts tasted stale ( day old). I've gotten better pre-packaged at the local grocery store. Sadly, a Waste of money. read more

Donuts are always fresh and the crew their is super friendly and patient. Management keeps everyone organized and in their toes. Good job ladies!! read more

Shaquez was incredibly friendly! He was patient with us as our two young children picked out what donut they each wanted. He even gave them each a hat to make the visit more memorable and enjoyable for them! We were in Warner Robins three days before Christmas to finish up shopping, and he was the nicest person we had the pleasure of meeting all day while we were visiting multiple stores in town. Thank you for your hospitality, Shaquez! read more

I don't come here for the coffee so I can't say the coffee is good or bad. But the donuts are delicious and always made fresh! This location has a drive thru ordering menu and you can also order what you want on the inside as well. The staff is nice and polite when I always come and order donuts to go. Plenty of parking as well. read more

I got my order wrong through Uber Eats & when I called into Krispy Kreme Vanessa answered and addressed all my concerns. She was very helpful and extremely positive. Her Customer Service was amazing. I hope the owner sees this in order to congratulate her! read more

The donuts weren't fresh fresh looking but my 3 year old wanted the cake donut. Mrs. Deborah was very nice and friendly asking my little one what assorted donuts she wanted in the order and gave her a Krispy Kreme hat. The donuts tasted okay once I put them in the microwave for a few seconds. It was $10 and some change for 12 assorted donuts. I can't wait to come back when their actually hot and fresh. read more

Krispy Kreme - Ready for some hot donuts - Donuts Near Me - Warner Robins, Georgia

My whole order was completely wrong. They weren't even the flavors I ordered. I can't eat them and no one I know or who is in my house wants them so I have no choice but to throw them away. Wasted money, wasted food, wasted product. Maybe the raccoons will eat them. If the flavors I had requested were out, I would have rather my order just been canceled. Why would you complete and deliver an order that is entirely wrong? Unfortunately, this will be my last order. At least for a good while anyway. read more

Great donuts, the service unfortunately is absolutely horrible. I buy a lot of donuts for business purposes, I usually end up at Wilson's Bakery to fill the order that Krispy Kreme can't. Employees have that don't care attitude, it's a good thing there is an alternative to this place! read more

With this being the only Warner Robins location, the expectation is QUALITY. Alas, the experience today was extremely bizarre. While the staff was pretty prepared for the crowd lined up for the BOGO sale, the attitudes and lack of sanitary consideration lacked. Main cashier was nasty, loud, and barely made eye contact enough to acknowledge who she had or had not cashed out. Also witnessed several boxes hit the ground, be picked up and still utilized. Additionally, doughnut lifting utensil was dropped several times and only mildly "rinsed" off before using to again retrieve glazed doughnuts from belt. Extremely dissatisfied and may not return until changes are made. It was apparent that actions and behaviors experienced today were those of habit, which have probably never been addressed before. read more

Slow service that they are moving backwards. Need to close it down this location. Went into store to order and they served five cars before saying " can I help you" read more

The doughnuts was great but the employees was awful. They got my order wrong two times.

Horrible service Sat 1/27/18 No customer service skills Arrived at 9:00pm 2 creme filled left needed 2 dozen , out of chocolate covered creme filled. Closes at 11pm Order was not right at window left out cream and sugar for coffee. Closed window did not give my credit card back. There was no thank you come back and see us.Never will we go back. Don't go to this krispy kreme. read more

First time in a Krispy Kreme and it was a real disappointment. I asked a couple of questions and the woman looked at me like I was a complete idiot and then she got annoyed when they didn't have what I was hoping for and just ordered two donuts. We were the only two in there and it was not close to closing time. If she had been the least bit friendly, I probably would have left with a dozen. I found the KK donuts I was looking for at Kroger but they were disappointing, too. Krispy Kreme was only in Minnesota for a short time, but they used to have donuts that were filled with buttercream (at least that's how I remembered it) and these were filled with something similar to Cool Whip. They were nasty. read more

Donuts were great. Hard to mess up a hot Krispy Kreme! There problem is with there employees attitudes & lack of friendly service. No coffee either!! Which is almost unforgivable at 9:30am when eating a hot donut for breakfast. Hence the terrible review. read more

Horrible service. I ordered 2 regular glazed donuts which took over 15 minutes for them to cash me out. The cashier was busy gossiping and joking around with her coworker and just left my fresh donuts in the bag on the side and left me there waiting as the glaze harden. The donut wasn't even warm when I received it. Owner needs to reevaluate the people they hire. read more

Uncooked gooey dough drenched in oil and sugar. Tacky female employees wearing a bonnet. Her attitude was poor. We got to the window and she's telling the male coworker that she didn't have time for dealing with customers today. It's was as soon as they opened and only one car was behind me. She clearly arrived to work in a bad mood and shouldn't work on customers orders. read more

The staff is super nice & you want to buy the store! Only recommendation I have is the system needs to be updated so you can scan to get your KK rewards! read more

Does not open until 7am on Sundays. KK reports opens at 6am. Doughnuts were fresh though.

The donuts were fine - a little smaller than what I would normally expect from a Krispy Kreme. The cashiers were also nice enough. My real complaint is that this location changed a national promotion to their advantage: There is a Valentine's promotion at participating Krispy Kreme locations where you buy ONE dozen donuts and get a dozen cards (that include gift certificates for free donuts!) for free. This location said they were participating in the promotion, but you had to buy TWO dozen donuts. What a ripoff...Krispy Kremes in Macon are following the national promotion, so I will be going to one of those instead. read more

The donuts are always gd but the service is horrible they have vry nasty attitude there

I used Krispy Kreme's online ordering system to order a couple of dozen donuts for pickup Wednesday afternoon. Well, the donuts were ready when we got there, but only about half of them were actually the flavors that I had ordered online. "We don't have the stuff to make those!" we were told, and then, when we asked why they were they available for order on the web page for the Warner Robins store, we got, "Yeah, we wish they would take those off of there." Whoever "they" is either needs to get their act together on the web site or, I'm thinking, maybe fire some folks at this KK since they couldn't be bothered to let us know that our order couldn't be filled (they had a contact number...which, I would think, is why they ask for one...for situations like this) as ordered. Anyways, as it turned out, the donuts they had picked out for us were some of the more disgusting, nasty tasting things that I've ever tried eating in my life. The ones that were actually the flavors that I had ordered were...okay...but surely nothing to write home about. Needless to say, I won't be wasting time or money here again. If you really like their plain glazed donuts, then I guess this KK would be fine for you since that seems to be the only kind they really know how to make well, but otherwise stay away. We will. read more

We live out of town and we decided to go out to eat. My daughter wanted a doughnut and when we got there, they had closed early. Like, 45 minutes early. It looked like they have been closed for a while. Very disappointed. read more

If you like donuts with any type of filling in them, I wouldn't recommend this location. VERY little amounts of kreme filling whenever I get them from here. Same goes for the cake batter and custard filled ones as well. Their service has always been great and fast, but who ever makes the donuts needs to try doing something else. I will say the original glazed are always good.... little small, but good. read more

Love the donuts but.....service was terrible. They open at 6:00 and didn't have regular glazed ready until 6:35. Went ahead and bought 4 dozen assorted because I had to be at work. I had free coupons you by for a fundraiser for a dozen glazed. Since I originally wanted glazed I was hoping to pay the 1.50 difference per dozen. They told me assorted would be 7.00 a dozen with the free ticket.....two dozen assorted is 14.98 regular price. So what's the fundraiser coupon worth??? Like I said...donuts are good but service on 11/17/16 at 6:15 was terrible. read more